management midtern
A recent poll found that ________ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.
76
The nature of management is to cope with ____ and far-reaching challenges.
Audience adaptation is an important factor in which of the following steps of the speechmaking process?
Who is considered the "first lady of management?"
Lillian Gilbreth
The profit-maximizing view of economic responsibility is advocated by ________.
Milton Fiedman
A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ____.
Myers-Briggs Type Indicator
If the specific purpose of your informative speech is to recount the history of an event, you would organize it chronologically.
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as
a chief ethics officer
Choosing between a differentiation strategy and an overall cost leadership strategy is an example of
a decision
Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
a guide to action
Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?
a horizontal team
Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of
a programmed decision
Of the following, which may whistle-blowers suffer?
all of the above
Nonprogrammed decisions are made in response to situations that are
all of these
Stress can be caused by
all of these
What is exporting?
all of these
____ aspects of management do not change when doing business internationally.
all of these
Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:
be efficient with use of time
Today's companies compete in a ____.
borderless world
Associated with the condition of ____ is the lowest possibility of failure.
certainty
Which of the following means that all the information the decision-maker needs is fully available?
certainty
An example of an ethical structure is
chief ethics officer
As a first step into international business, which two countries are most companies going to today?
china and india
____ is a part of Ford's, the U.S. auto manufacturer, task environment.
chrysler
Which of these is NOT a part of an organization's general environment?
competitors
All of these behaviors are consistent with the role of a task specialist except
compromise
According to the text, what are the skills used by managers when performing the four functions of management?
conceptual, human, and technical
Monitoring activities and making corrections are part of
controlling
____ is not part of the structures and systems pillar of an ethical organization.
corporate culture
A form of exporting to less-developed countries is called
countertrade
A task force is sometimes called a(n):
cross-functional team
____ is considered by many employees to be the most effective work-life practice.
daily flextime
Which of the following is a choice made from available alternatives?
decision
Managers are often referred to as
decision makers
Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of
decision-making
____ refers to the process of identifying problems and then resolving them.
decision-making
Examples of nonprogrammed decisions would include the decision to
develop a new product or service
Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?
discretionary
____ is the responsibility that goes beyond societal expectations to contribute to the community's welfare.
discretionary responsibility
The nature of management is to cope with ____ and far-reaching challenges.
diverse
A new drug has not been approved by the FDA to sell in the US because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering its research and development costs now instead of waiting three years. The assumption that "If it's not illegal, it must be ethical," ignores which of the following?
domain of ethics
Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the
domain of ethics
In which stage, market potential is limited to home country, with all production and marketing facilities located at home?
domestic
Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?
don't skip the small talk
The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.
dynamic
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the
economic dimension
Which of the following refers to the amount of resources used to achieve an organization's goal?
efficiency
Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.
employees
All of these are a part of an organization's task environment EXCEPT
employers
____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
ethical leadership
A code of ____ is a formal statement of the company's values concerning ethics and social issues.
ethics
Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?
ethics
Most firms begin with which strategy to enter foreign markets?
exporting
Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?
exporting
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n)
external locus of control
In the new workplace, work is ____, in contrast to the old workplace where work was ____.
flexible; structured
Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called
global teams
____ refers to a desired future state that an organization attempts to realize.
goal
Which of the following is not a reason why planning positively affects a company's performance?
goals and plans provide legitimacy for customers
____ specify future ends and ____ specify today's means.
goals, plans
____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.
good decision making
The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.
groupthink
Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
guanxi
Individuals who believe that they control their own destiny are described as having a
high internal locus of control
Which of these refers to the management movement that was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control?
human relations movement
In international operations, the economic environment includes
infrastructure
With its "community of interest" in a pre-Facebook era, the Grateful Dead band's ability to ________ is a principle factor for its success over several decades.
innovate
The process of globalization typically passes through all of the following stages EXCEPT
interdomestic stage
Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
internal environment
In the ____ stage a company usually adopts a multidomestic approach.
international
The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
international dimension
The management of business operations conducted in more than one country is called
international management
Quality-cast Telecom with an export-oriented, multidomestic strategic orientation would be participating in what stage of the international arena?
international stage
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
it is the ability to balance one's mood so that worry, anxiety, fear or anger do not cloud thinking
____ is a part of an organization's internal environment.
its salespeople
Most of the laws guiding human resource management are based on the
justice approach
In international operations, the economic environment represents all of the following factors EXCEPT
laws and regulations
Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?
legal
A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
legal-political
The ____ dimension of the general environment includes federal, state, and local government regulations.
legal-political
____ is primarily responsible for operational goals/plans.
lower management
Which of these is(are) primarily concerned with tactical goals/plans?
middle management
An organization's ____ describes what the organization stands for and its reason for existence.
mission
Which of the following symbolizes the legitimacy of the organization to external audiences?
mission statement
The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
mission, tactical, operational
Which of the following is an informational role, according to Mintzberg?
monitor role
Global Dandelion, with explosion of international operations stage of developement, is participating at what stage of globalization in the international arena?
multinational stage
Good examples of ____ decisions are strategic decisions.
non programmed
Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a
non programmed
When a small community hospital decides to add a radiation therapy unit, it is considered a
non programmed
____ system draws resources from the external environment and releases goods and services back to it.
open
____ is the most current management perspective.
open (collaborative) innovation
Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
operational goals
Which of the following is NOT a tool for executing a plan?
operations map
____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
organizational environment
The forming stage of team development is characterized by
orientation
The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of
outsourcing
Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?
outsourcing
____ is the most widespread approach to international involvement in China and India.
outsourcing
Self-directed teams are ____ teams.
permanent
The extent to which a person's ability and personality match the requirements of a job is called:
person-job fit
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
plan
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n):
plan
Which of the following is not a step in the organizational planning process?
plan marketing tactics
____ is the act of determining the organization's goals and the means for achieving them.
planning
The relationship between social responsibility and financial performance has been shown to be ____.
positive
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Navy pilot was operating from the ________ level of moral development.
postconventional
An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)
pressure group
Statements that define fundamental values and reference organizational responsibilities, products and employees are often called ____.
principle-based
____ decisions are associated with decision rules.
programmed
If your instructor has an attendance policy, she/he is using a(n)
programmed decision
Nordstrom Department Store's "No questions asked - Return's Policy" is an example of a(n)
programmed decision
Ralph is a tireless workaholic who spends most of his time thinking about work, even when not at work. He considers this to be the norm at his place of employment, and believes that his three subordinates are equally committed to their jobs. This is an example of which perceptual distortion?
projection
Programmed decisions are made in response to ____ organizational problems.
recurring
Which of the following behaviors is consistent with the socioemotional role?
reduce tension
Type A behavior pattern is characterized by all of these EXCEPT
relaxed lifestyle
Under conditions of ____, statistical analyses are useful.
risk
Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?
risk
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
role abiguity
The effectiveness of goals depends on the extent to which goal achievement is linked to:
salary increases
In the context of work team effectiveness, ____ pertains to the team's ability to meet the personal needs of its members.
satisfaction
Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and
satisfaction
Research shows that the link between ____ and ____ is small and is influenced by other factors.
satisfaction; performance
Standardization of work and wage incentives are characteristics of
scientific management
Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
scrutinize electronic communication patterns
Chris Linsey has been assigned to conduct a situation analysis for the plumbing supply company she works for. As part of this assignment, Linsey will:
search for the strengths, weaknesses, opportunities, and threats that impact her firm
A high degree of ____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
self-awareness
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence
Which of the following statements is true?
self-directed teams are empowered with decision-making authority
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
self-efficacy
____ forces refer to those aspects of a culture that guide and influence relationships among people.
social
Language, values, religion, and education all describe which dimension in the international environment?
sociocultural
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.
sociocultural
____ environment consists of demographic factors, such as population density.
sociocultural
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
sociocultural dimension
Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?
special-purpose
Broad statements describing where the organization wants to be in the future are called:
strategic goals
____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between an organization and its environment.
strategic management
The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of
synergy
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
technological dimension
All of the following are things bad bosses do to create stress for their subordinates EXCEPT:
tell people exactly what is expected of them
The planning process begins with which of these?
the development of a mission statement
Which of the following is an individual who must make an ethical choice in an organization?
the moral agent
____ is primarily responsible for strategic goals/plans.
top management
Bell Electronics decided to continue operations at a newer plant while shutting down another that needed extensive remodeling. More than 300 people lost their jobs as the result of this decision, but 5,000 people were able to keep working. The decision was justified on the basis of what was created the greatest good for the greatest number is an example of what approach?
utilitarian
Common types of formal teams are
vertical and horizontal
Which of the following is a formal team composed of a manager and his or her subordinates?
vertical team
Which of these is the disclosure by an employee of an illegal activity?
whistle-blowing