management quizes

organizational efficiency

For a widget manufacturing company, worker hours per widget is a measure of:

Dissementor

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

administrative principles approach

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

true

Geocentric companies are truly world-oriented and favor no specific country.

exporting

Go RVing, a U.S. company, is looking to enter the market in Europe. The cheapest way for Go RVing to do so would be:

false

If something is ethical, it must not be illegal.

false

Implicit communication refers to spoken words when talking with others.

Principled or Postconventional

In which of the following stages of personal moral development do internal set of values become more important than the expectations of others?

visible artifacts

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

high;femininity

Kimberly values the relationships she has with her coworkers, and prefers working and making decisions in groups rather than by herself. According to Hofstede's value dimensions, Kimberly scores __________ in __________.

true

One of the biggest mistakes in rapidly changing business environments is managers' ineffective communication skills.

the management functions of planning, organizing, leading, and controlling.

One of the important ideas in the text's definition of management is:

true

Organization development is a specific set of management techniques based in the behavioral sciences approach.

true

Procedural justice requires that rules be clearly stated, consistently and impartially enforced, and administered fairly.

true

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

moral agent

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as a(n):

slogan

"Just Do It" is Nike's:

false

A global mind-set requires skills, understanding, and competencies in three dimensions: technological, psychological, and social.

thrift and perseverance.

A long-term orientation highly values:

ethics

A new drug has not been approved by the Food and Drug Administration to sell in the United States because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of research and development and production three years ahead of time. This example places the decision in the domain of:

leader

According to Mintzberg, when Amanda spends time training a subordinate, she is performing which of the following roles?

rational authority

According to Weber's ideas on bureaucracy, organizations should be based on:

events that directly change day-to-day operations

All of the following are part of an organization's general environment except: shifting social attitudes toward how products are made. new technology products. an economic recession. changes in federal regulations. events that directly change day-to-day operations

labor market

Ally's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

leading

Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of:

true

An ethical dilemma is a situation in which all alternative choices or behaviors have potentially negative consequences.

true

An organization is a social entity that is goal-directed and deliberately structured.

false

Antonio is head of the advertising department at Terrific Tours, Inc., which conducts daily tours of historic sites in Boston. He can be described as a general manager.

false

At the preconventional level of personal moral development, people live up to the expectations of others, uphold laws, and fulfill duties and obligations of the social system.

theory X

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager.

false

Culture can be defined as the ability to speak different languages.

true

Current employees, management, and especially corporate culture are part of an organization's internal environment.

true

Efficiency can be defined as the amount of resources used to produce a product or service

true

Ethics, found between the domains of law and free choice, is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong

a positive

Studies have generally found __________ relationship between ethical and socially responsible behavior and a firm's financial performance.

false

Systems thinking refers to the fact that managers need to understand the synergy of the separate elements of the organization in order to understand the synergy of the whole organization.

ultilitarian

The _____ approach argues that an action is an ethical one if it produces the greatest good for the greatest number..

international

The __________ dimension of the external environment represents events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.

all of these

The behavioral sciences approach is based on which of the following disciplines? Psychology Economics Anthropology All of these Sociology

false

The earliest forms of management were on the needs of people.

false

The general environment affects organizations directly.

conventional

The great majority of managers operate at the __________ level of personal moral development.

true

The informational roles that managers perform include monitor, disseminator, and spokesperson

international management

The management of business operations conducted in more than one country is called:

Classical Perspective

The nineteenth and early twentieth centuries saw the development of which management perspective?

customers

The people and organizations in the environment that acquire goods or services from the organization are:

true

The sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

true

There are three components to cultural intelligence: cognitive, emotional, and physical.

planning

When senior managers at Gap Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:

publicity test

Which of the 7 ethical tests discussed in class is illustrated when an employee, who is caught stealing from their organization, says 'Oh no, my Mom and Dad will read about this in the paper"?

performing

Which of the following is not a function of management?

outsourcing

Which of the following refers to engaging in the international division of labor so that work activities can be done in countries with the cheapest sources of labor and supplies?

conceptual skills

__________ are most important at the top management level.

geocentric

__________ companies place an emphasis on a worldwide perspective.

Fredrick Taylor

__________ is considered the "father of scientific management."