Management Review 1

For most of humankind's history, people have commuted to and from their place of work. T or F

False

The stakeholder model holds that the only social responsibility that businesses have is to maximize profits. T or F

False

Successful organizational cultures seem to be based solely upon consistency (i.e., "strength" of the organizational culture). T or F

False Successful organizational cultures seem to be based upon adaptability, involvement, a clear mission, and consistency.

Environmental complexity refers to the degree of change in the external factors that affect organizations. T or F

False Environmental complexity is the number of external factors in the environment that affect organizations. Environmental change refers to the rate at which a company's general and specific environments change.

____ is best known for developing the five functions of managers and the fourteen principles of management. a. Max Weber b. Elton Mayo c. Mary Parker Follett d. Frank Gilbreth e. Henri Fayol

Henri Fayol

Which of the following statements about the beginnings of management is true? a. The use of management functions would have made the building of the Egyptian pyramids more efficient. b. Information management appeared with the first computers. c. Job enrichment was developed during the last half of the twentieth century. d. All of the above statements about the origin of management are true. e. Management as a field of study is only about 125 years old.

Management as a field of study is only about 125 years old.

A small manufacturer of scented candles has asked you if acting socially responsible would increase its profitability. What would you tell them? a. Yes. Economic performance improves as soon as a socially responsible strategy is implemented. b. Yes. Look at the examples of Starbucks Coffee and Ben & Jerry's. c. Yes. There is strong evidence of a positive relationship between social responsibility and economic performance. d. No. There is no guarantee that profitability results from social responsibility. e. No. Stakeholders do not support social responsibility if it lowers profits.

No. There is no guarantee that profitability results from social responsibility.

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, and she will determine the site, and she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of: a. Organizing b. Planning c. Controlling d. resource allocation e. Leading

Organizing

The contingency approach to management holds that there is not one best way to manage an organization. T or F

True

The three techniques, used by advocacy groups, to influence companies are public communications, media advocacy, and product boycotts. T or F

True

Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didnt know about the unethical behavior. T or F

True

With integrative conflict resolution ____. a. peer pressure determines the settlement of the conflict b. both parties work together to create an alternative solution that includes shared preferences and integrates interests c. a third party's decision settles the conflict d. both parties in the conflict are coerced into accepting a less-then-optimal solution e. both parties involved agree to give up something

both parties work together to create an alternative solution that includes shared preferences and integrates interests

Video Arts Inc., a Chicago-based business training company, is currently marketing The Grapevine, a 30-minute training video designed to teach companies how to deal with and prevent damaging gossip. Which of the following is an example of a secondary stakeholder group for Video Arts? actors in the video b. the company's top managers c. business magazines that run ads for the training video d. distributors of the training video e. companies that use the video for training

business magazines that run ads for the training video Business magazines are members of the media, and media are an example of a secondary stakeholder group.

The goal of scientific management is to a.find different ways to motivate workers b.decreased wages for individual workers c.eliminate conflict between workers and management d.find the one best way to perform each task e.make sure workers did not consider their work boring or repetitive

find the one best way to perform each task

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a: a. middle manager b. top manager c. first-line manager d. team leader e. group facilitator

first line manager Walker is overseeing nonmanagerial workers who are directly responsible for producing goods.

After identifying the problem in the basic model of ethical decision-making, the next step is to ____. a. determine alternative solutions b. identify the constituents c. create a forecast of what is to be accomplished d. analyze your options e. diagnose the situation

identify the constituents

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform? a. spokesperson b. resource allocator c. liaison d. entrepreneur e. monitor

monitor

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a. conceptual b. decisional c. interpersonal d. technical e. motivation to manage

motivation to manage

Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons." a. organization b. bureaucracy c. administration d. department e. work unit

organization

After an organizations founders are gone, the organization can use ____ to sustain its organizational culture. a. reciprocal formalization b. organizational maps c. organizational structure d. organizational heroes e. industry associations

organizational heroes Organizational stories and heroes are two means of perpetuating an organizational culture after a founder retires, dies, or chooses to leave the organization.

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used ____ to determine what homebuyers desired. a. consumer confidence forecasts b. proactive customer monitoring c. reactive customer monitoring d. competitive analysis e. environmental munificence

proactive customer monitoring Proactive customer monitoring is defined as identifying and addressing customer needs, trends and issues before they occur.

Which of the following is NOT a potential legal risk associated with traditional managerial decisions like recruiting, hiring, and firing employees? a. a charge of emotional distress b. negligent supervision c. defamation d. product liability e. invasion of privacy

product liability

Which of the following typically is NOT performed by top managers? setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives a. setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives b. developing in employees the attitudes of commitment to and ownership of the companys performance c. creating a context for change d. creating a positive organizational culture through language and action e. monitoring the business environment

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

In an article about BP Amoco, its CEO said that the company's commitment to ____ is all about trying to align its policies, values, and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch. a. shareholder responsibility b. social consensus c. social proximity d. social responsibility e. social munificence

social responsibility Social responsibility is a business' obligation to pursue policies, make decisions, and take actions that benefit society.