Management Test 1. Ch 1-6

Mary Parker Follett

Mother of Management. Wrote about how mangers should treat workers. Behavioral Believer

Henry Fayol

Major contributor to Administrative Management Theory. French, Focused on Upper MGMT, Defined the job of a manager (mgmt functions) Developed 14 principles to operate an organization

Daniel Katz, Robert Kahn and James Thompson

Organizational Environment theorist. Believed in Open System organization- takes resources from environment and converts them to goods and services.

Organizational Environment

all elements existing outside the organization's boundaries that have the potential to affect the organization and the managers. Katz, Kahn and Burns

Frederick Taylor

an American efficiency engineer who wrote "The Principles of Scientific Management", which earned him the title "father of scientific management"

global organization

an organization that produces or sells goods or services in more than one country

Achievement orientation

A worldview that values assertiveness, performance, success, and competition. USA and Japan

Nurturing orientation

A worldview that values the quality of life, warm personal friendships, and services and care for the weak. Netherlands and Sweden

General Environment

economic, technological, sociocultural, demographic, political and legal forces that affect the organizations and its task environment.

Geert Hofstede

Created Model of National Culture. 5 values. Individualism Versus Collectivism. Lower Power Distance Versus Higher Power Distance. Achievement orientation Versus Nurturing Orientation. Low uncertainty avoidance Versus High uncertainty avoidance. Short term orientation Versus Long term orientation.

Max Weber

Developed principles of bureaucracy to help efficiency and effectiveness for Germany. Administritive Mangement Theorist

Management Science Theory

An approach to management that uses rigorous quantitative techniques to help managers make maximum use of organizational resources. Edward Demine believer. TQM and MBO- used by gov

Elton Mayo

Behavioral Management theist. Developed Hawthorne Studies- finding a managers behavior or leadership approach can affect workers level of performance

JB Say

Invented entrepreneurship

Power Distance

The degree to which people accept inequality in power among institutions, organizations, and people. USA not power Distance. Latin America Power distant.

Task Environment

The set of forces and conditions that originate with suppliers, distributors, customers, and competitors and affect an organization's ability to obtain inputs and dispose of its outputs because they influence managers on a daily basis.

Behavioral management

The study of how managers should behave to motivate employees and encourage them to perform at high levels and be committed to the achievement of organizational goals. Follet, McGregor , Mayo

globalization

The trend toward increased cultural and economic connectedness between people, businesses, and organizations throughout the world.

Douglas McGregor

Theory X (lazy) and Theory Y (ambitious) for workers. Behavioral Believer.

Contingency Theory

a leadership theory that states that in order to maximize work group performance leaders must be matched to the situation that best fits their leadership style. Tom Burns

Total Quality Management

a style of management based on customer satisfaction. Management Science

uncertainty avoidance

degree to which societies are willing to tolerate uncertainty and risk. Low uncertainty-USA and Hong Kong easy going, value diversity. High uncertainty- Japan and France Rigid and skeptical of others peoples norms

Collectivism

giving priority to the goals of one's group and defining one's identity accordingly. Like Japan

the gilbreths

is known for his belief in finding the "one best way" of doing a job. He was one of the pioneers of Scientific Management. Frank Gilbreth believed in determining the best, most efficient, fastest, and easiest way to do any job.

global environment

set of global forces that affect a mangers ability to acquire and utilize resources

administrative management

study of how to create organizational structure and control system that leads to higher efficiency and effectiveness. Weber and Fayol

scientific management

study of relationships between people and tasks for the purpose of increasing efficiency. Frederick Taylor and Gilbreths believed this.

Individualism

worldview that values individual freedom and self expression. USA

Short term orientation

worldview that values personal stability or happiness and living for present, spending money, save less. USA and France

long term orientation

worldview that values saving and persistence in achieving goals. Taiwan and Hong Kong