Management Test Bank Set

______ are organizations in the same industry that provide goods or services to the same set of customers.

Competitors

52. Which error occurs when managers put too much value on evidence that is consistent with a favored belief or viewpoint and too little on evidence that contradicts their favored position? a. Confirmation bias b. Fundamental attribution error c. Anchoring bias d. Self-serving bias e. Sunk cost effect

Confirmation bias

generates increased employee commitment

Conolly Company uses internal recruiting whenever possible. This practice:

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Consistency culture

33. Examples of nonprogrammed decisions would include the decision to _____. a. reorder supplies b. develop a new product or service c. perform routine maintenance on one of the machines in manufacturing d. terminate an employee for violation of company rules e. grant personal leave to an employee

develop a new product or service

A(n) _____ is assigned the role of challenging the assumptions and assertions made by the group.

devil's advocate

The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called _____.

diagnosis

The _____ strategy involves an attempt to distinguish the firm's products or services from others in the industry.

differentiation

37. High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group charged with discussing problems and opportunities and gathering perspectives on changes that need to take place within the company. High-Low Productions is utilizing which of the following? a. Organizational development b. Skunkworks c. Telecommuting d. Focus group e. Large-group intervention

e. Large-group intervention

40. Silver n' Gold Inc. recently introduced a new control philosophy in which all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which of the following? a. Balanced scorecard b. Six Sigma c. Continuous improvement d. Total quality management e. Open-book management

e. Open-book management

41. Smileline Inc. has an onsite daycare facility and provides daycare services for employees' children at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which of the following dividends of well-managed workplace diversity? a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits

e. Reduced costs associated with high turnover, absenteeism, and lawsuits

56. Which structure is illustrated in this diagram? a. Vertical b. Divisional c. Team d. Matrix e. Virtual

e. Virtual

33. Which of the following is inappropriate to ask on an employment application? a. Whether the applicant is over 18 b. Where the applicant went to school c. Whether the applicant has ever been convicted of a crime d. Whether the applicant has any disabilities that might inhibit job performance e. What the applicant's ancestry/ethnicity is

e. What the applicant's ancestry/ethnicity is

53. Prejudice is to _____ as discrimination is to _____. a. impermissible action; permissible action b. overt behavior; covert behavior c. preventable reaction; inevitable reaction d. illegal action; legal action e. attitude; behavior

e. attitude; behavior

28. Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n) ______ organization. a. experimental b. cooperative c. entrepreneurial d. disruptive e. creative

e. creative

49. Team building is to _____ as survey feedback is to _____. a. identifying problems; solving problems b. creating a vision; creating a mission c. enhanced cohesiveness; creating a collective future d. changing the culture; changing people e. enhancing group success; problem solving

e. enhancing group success; problem solving

29. All well-designed control systems involve the use of __________ to determine whether performance meets established standards. a. opinions b. advice c. consultants d. researchers e. feedback

e. feedback

36. Sandra, a HR manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _______. a. compensation b. rightsizing c. wage and salary surveying d. incentive pay e. job evaluation

e. job evaluation

52. When it comes to dealing with employee resistance, managers should ______. a. ignore it and do what needs to be done b. explain once to employees why they are wrong and then implement the change c. recognize that if employees don't want to change, the change should probably be abandoned d. call employees in one by one and tell them to change or leave e. recognize that the resistance is often legitimate from the employees' point of view

e. recognize that the resistance is often legitimate from the employees' point of view

39. Decentralized control is characterized by reliance on all of the following, EXCEPT _______. a. self-control b. peer group c. corporate culture d. employee selection and socialization e. the quality control department

e. the quality control department

41. All of the following are advantages of a divisional structure, EXCEPT _______. a. high concern for customers' needs b. fast response, flexibility in an unstable environment c. emphasis on overall product and division goals d. development of general management skills e. there is little duplication of services across divisions

e. there is little duplication of services across divisions

The general economic health of the country or region in which the organization operates is represented by the _____ dimension.

economic

Groups that are based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group are called _____.

employee affinity groups

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of aNo:

employer of choice.

A written test, designed to measure a particular attribute such as intelligence or aptitude, is called a(n) _____.

employment test

The first step toward better time management is to:

empty your head.

A(n) _____ recognizes a viable idea for a business product or service and carries it out.

entrepreneur

The process of initiating a business venture, organizing it, and assuming its risks is known as _____.

entrepreneurship

48. The tendency of organizations to invest time and money in a solution despite strong evidence that is not appropriate is referred to as ______. a. technological decisions b. collective intuition c. decision learning d. team delay e. escalating commitment

escalating commitment

The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.

ethnocentrism

The _____ is the single European currency that has replaced 12 national currencies.

euro

A(n) _____ is an interview conducted with departing employees to determine why they are leaving.

exit interview

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____ .

exploration

Culture can be defined as the ability to speak different languages.

false

Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.

false

Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.

false

Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.

false

Self-management is NOT a component of emotional intelligence.

false

The raw materials that organizations use to produce its outputs are provided by customers.

false

Adaptability culture emerges in an environment that requires _____response and _____ decision making.

fast; high-risk

A(n) _____ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

flat

With a(n) _____ strategy, the organization concentrates on a specific regional market or buyer group.

focus

A(n) ______ structure is the grouping of positions into departments based on similar skills, expertise, and resource use.

functional

The question How do we support the business-level competitive strategy? concerns _____ strategy.

functional-level

In countries where women are often in positions of high status, the Globe Project would describe that culture as low in _____.

gender differentiation

Paying a woman less than a man for the same work is an example of a. Gender discrimination b. Ethnic discrimination c. Stereotyping d. Sexual harassment e. Prejudice

gender discrimination

The _____ is the outer layer that includes social, economic, legal-political, and other factors that influence all organizations about equally.

general environment

_____ are people who work for an organization, but not on a permanent or full-time basis.

Contingent workers

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Corporate culture

forms of sexual harassment

generalized, inappropriate/offensive, solicitation with promise of reward, coercion with threat of punishment, sexual crimes/misdemeanors

MNCs that are truly world-oriented and favor no specific country are considered _____.

geocentric companies

managing diversity

Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized, while the potential disadvantages are minimized.

_____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Creativity

_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Cross-functional

An alternative for assigning divisional responsibility is to group company activities by _____.

geographic region

The ability to interact effectively with people of different cultures refers to: a. Ethnocentrism b. Ethnorelativism c. Pluralism d. Stereotyping e. Cultural competence

Cultural competence

organizations, industries

Culture tends to differ between _____, but appears similar within _____.

TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task or determining the demographics of the local area labor market. This is an attempt to change existing ____ within the organization a. cultures b. structures and policies c. developments d. bureaucracies e. training

Cultures

True

Current employees, management, and especially corporate culture are part of an organization's internal environment.

The invisible barrier that separates women and minorities from top management positions is known as the _____.

glass ceiling

advantages of the virtual network structure

global competitiveness, workforce flexibility/challenge, reduced administrative overhead

The standardization of product design and advertising strategies throughout the world is called _____.

globalization

global corporate strategies

globalization, transnational, multi-domestic

Whereby a company builds a subsidiary from scratch in a foreign country, is referred to as a(n) _____, and is the most risky type of direct investment.

greenfield venture

___ is the process of identifying problems and opportunities and then resolving them.

Decision making

_____ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy.

Delegation

Rebecca, a human resource manager at WorldPlus Corp., regularly establishes numerical goals tied to diversity, such as tracking salaries, rates of promotion, and managerial positions for woman and minorities. This involves which step for developing diversity and cultural competence a. Demanding results and revisiting goals b. Maintaining momentum to change the culture c. Choosing solutions to fit a balanced strategy d. Uncovering diversity problems in an organization e. Strengthening top management commitment

Demanding results and revisiting goals

41. Which of the following styles is used by people who prefer simple, clear-cut solutions to problems? a. Behavioral b. Conceptual c. Directive d. Analytical e. Classical

Directive

_____ is the hiring or promoting of applicants based on criteria that are not job relevant.

Discrimination

Which of the following refers to special training to help people identify their own cultural boundaries prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace? a. Globalization training b. Human resource training c. Cultural training d. Diversity training e. Empathy training

Diversity training

Which of the following is the most common diversity initiative according to fortune 1000 respondents a. Community outreach b. Mentor relationships c. Accommodating special needs d. Training and education e. Diversity-focused recruiting

Diversity-focused recruting

Wicked decision Problem

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buyout failed banks could best be described as what type of decision?

The _____ involves whether putting effort into a task will lead to high performance.

E -> P expectancy

service technology

having intangible input and direct contact with customers

The deeds of _____ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds.

heroes

_____________________- is a part of the new social contract for employees

Employability, personal responsibility

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

high Machs

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?

high mach

Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Hispanic b. Asian c. African American d. European e. White

hispanic

The _____ model is an approach to product change that emphasizes shared development of innovations among several departments.

horizontal linkage

top three factors for maintaining competitive success

human capital, customer relationship, products and service innovation

The term _____ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.

human resource management

4 steps in attracting an effective workforce

human resource planning, choose recruiting sources, select the candidate, welcome the new employee

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in _____.

humane orientation

A(n) _____ is a person who sees the need for and champions productive change within the organization.

idea champion

A(n) _____ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

idea incubator

Entrepreneurs in the _____ category like the idea of working on something that is new, creative, or personally meaningful.

idealist

_____ financing consists of funds that are invested in exchange for ownership in the company.

Equity

____ reflects the belief that one's own group is superior to other groups a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Regiocentrism

Ethnocentrism

_____ means that people have a tendency to regard their own culture as superior to other cultures.

Ethnocentrism

____ is the belief that groups are inherently equal a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Monoculture

Ethnorelativism

_____ is the belief that groups and subcultures are inherently equal.

Ethnorelativism

An alliance begun in 1957 to improve economic and social conditions among its members, it has evolved into the 27-nation _____.

European Union

40. Genna is collecting data on how well the organization has done since a new strategy was implemented. She is in which of the following stages of the managerial decision-making process? a. Development of alternatives b. Implementation of chosen alternative c. Evaluation and feedback d. Recognition of decision requirement e. Selection of desired alternative

Evaluation and feedback

The _____ stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.

implementation

Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones. It is bad enough that several women avoid him, to the detriment of their careers. This type of sexual harassment would be categorized as ________________-

inappropriate/offensive

ambidextrous approach

incorporating structures and processes that are appropriate for creative impulse and for the systematic implementation

Which of the following is not a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits. b. Increased understanding of the marketplace. c. Better use of employee talent. d. Increased costs associated with high turnover, absenteeism, and lawsuits. e. Enhanced quality of team problem solving.

increased costs associated with wither turnover absenteeism and lawsuits

A preference for a loosely knit social framework in which individuals are expected to take care of themselves is called _____.

individualism

why do managers make bad decisions

influenced by initial impressions. justifying past decisions. seeing what you want to see. over confidence

political

info is ambiguous and incomplete, decisions are the result of bargaining and discussion among coalition members

A country's physical facilities that support economic activities make up its _____.

infrastructure

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____ .

innovation roles

The involvement culture has aNo _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

internal

A(n) _____ includes the elements within the organization's boundaries.

internal environment

The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere.

involvement

Mentor

is a higher-ranking organizational member who is committed to providing upward mobility and support to a proteges professional career

Glass Ceiling

is an invisible barrier that separates women from top management positions

diversity training

is designed to educate employees about the importance of diversity, make people aware of their own biases, and teach them skills for communicating and working in a diverse workplace.

disruptive innovation

is goof for global competition

Cultural Competence

is the ability to interact effectively with people of different cultures

cultural competence

is the ability to interact effectively with people of different cultures

Ethnorelativism

is the belief that groups and subcultures are inherently equal

Ethnocentrism

is the belief that one's group and subculture are inherently superior to other groups and cultures

Prejudice

is the tendency to view people who are different as being deficient

The systematic process of gathering and interpreting information about essential duties refers to _____.

job analysis

A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.

job description

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?

job enrichment

_____refers to a positive attitude toward one's job.

job satisfaction

The _____ outlines the knowledge, skills, education, physical abilities, and other characteristics needed to adequately perform the job.

job specification

A(n) _____ involves a strategic alliance or program by two or more organizations.

joint venture

_____ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy.

joint ventures

The job characteristic of feedback provides the worker with:

knowledge of actual results.

The _____ represents people in the environment who can be hired to work for the organization.

labor market

In the BCG matrix, the star has a(n) _____ market share in a rapidly growing industry.

large

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .

large-group intervention

The ability to influence people to adopt the new behaviors needed for strategy implementation is called _____.

leadership

The _____ dimension includes government regulations at the local, state, and federal levels.

legal-political

When it comes to economic development, a currently developing country is also called a(n) _____.

less-developed country

In a(n) _____, people use communication primarily to exchange facts and information.

low-context culture

In the BCG matrix, the dog has _____ market share and _____ business growth rate.

low; low

Multicultural teams

made up of members from diverse national, racial, ethnic, and cultural background

conceptual style

managers like a broad amount of information

analytic style

managers prefer complex solutions based on a lot of data

behavioral style

managers with a deep concern for others

____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit approach

managing diversity

_____ are associated with surface level of organizational culture.

manners of dress

With the _____, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

matching model

The _____ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

matrix approach

Pluralism

means that an organization accommodates several subcultures

innovative decision making

mechanisms to help reduce bias-elated decision errors: start with brainstorming, use hard evidence, engage in rigorous debate, avoid groupthink, know when to bail, do a postmortem

A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is a(n) _____.

mentor

Birmingham Boardwalk, Inc. uses a(n) ____ program to provide minorities and woman with direct training and inside information on the norms and expectations of the organization a. sponsoring b. mentoring c. expatriate d. delegate e. advisory

mentoring

A(n) _____ is when two or more organizations combine to make one organization.

merger

The _____ approach is when a manufacturing company uses outside suppliers to provide large components of the product, which are then assembled into a final product by a few workers.

modular

A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) _____.

monoculture

An ethnocentric perspective leads to

monoculture

Which of the following is the arousal, direction, and persistence of behavior?

motivation

_____ have the greatest impact, according to Herzberg, on job satisfaction.

motivators

When an organization chooses a(n) _____ strategy, it means that business decisions such as product design are made on a country-by-country basis.

multi-domestic

Most organizations _____ shift from a monoculture perspective to one of pluralism a. can never b. naturally c. must make a conscious effort to d. can easily e. are against a

must make a conscious effort to

The _____of the general environment includes all elements that occur naturally on earth.

natural dimension

A disparity between existing and desired performance levels is known as a(n) _____ .

need for change

A human quality linked to entrepreneurship in which people are motivated to excel and pick situations in which success is likely is called the _____.

need to achieve

A(n) _____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

new-venture team

The majority of the incubators are operated by _____.

non-profit organizations

Which of these combines a number of tasks horizontally into one, new broader job?

none of these

In _____, an experienced employee is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties.

on-the-job training

The visual representation of an organization's structure is called the _____.

organization chart

The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated is called _____.

organization structure

30. The __________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization. a. structure chart b. employee directory c. structural table d. administrative chart e. organizational chart

organizational chart

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as _____ .

organizational development

The external _____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

organizational environment

In what stage of the perception process are individuals likely to put things into patterns?

organizing

The deployment of organizational resources to achieve strategic goals is known as _____.

organizing

A(n) _____ is an unincorporated business owned by two or more people.

partnership

Many organizations are adapting to the environment by developing more of a _____ relationship rather than a _____ relationship with competitors.

partnership, adversarial

_____ change is a change in the attitudes and behaviors of a few employees in the organization.

people

directive style

people who prefer simple, clear-cut solutions to problems

45. When managers base decisions on what has worked in the past and fail to explore new options, they are ______. a. perpetuating the status quo b. being influenced by emotions c. being overconfident d. justifying past decisions e. seeing what they want to see

perpetuating the status quo

38. The __________ model closely resembles the real environment in which most managers and decision makers operate. a. normative b. administrative c. coalition d. classical e. political

political

Riots, revolutions, civil disorders, and frequent changes in government that affect the operations of an international company shows _____ in a country.

political instability

The risk of loss due to actions by host country governments is known as _____.

political risk

MNCs that are oriented toward the markets of individual foreign host countries are considered _____.

polycentric companies

The degree to which people accept inequality in power among institutions, organizations, and people is called _____.

power distance

A(n) _____ occurs when organizational accomplishment is less than established goals.

problem

A(n) _____ is a change in the organization's product or service outputs.

product change

3 innovation strategies

product change-a change in the org. product or service outputs, technology change- a change in the organizations production process, three innovation strategies- exploration, cooperation, and enter.

The divisional structure is sometimes called a(n) _____, _____, or _____.

product structure; program structure; self-contained unit structure

A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.

project manager

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

punishment

50. The term _____ refers to combining intuitive and analytic thought a. bounded rationality b. quasirationality c. creativity d. cognitive flexibility e. analytic bias

quasirationality

Traditional model dimensions of diversity include a. income. b. race. c. parental status. d. education. e. religious beliefs.

race

today diversity is defined broadly in terms of

race gender, age, lifestyle, disability. inclusive model includes all ways in which employees are different. Ex: cultural upbringing. it is imperative to understand local cultures

ideal , rational model

rational economic assumptions drive decisions, decision maker strives for information and certainty, alt. evaluated

A recruiting approach that gives applicants all pertinent and realistic information about the job and the organization is called a(n) _____.

realistic job preview RJP

decision making steps

recognition of decision requirement (identify problem or opportunity), diagnosis and analysis of causes (analyze underlying casual factors),develop alternatives ( define feasible alt.), sel. of des. alt. (alt. with most desirable outcome),implementation of chosen alt(use of managerial, administrative, and persuasive abilities to execute chosen alt.) evaluation and feedback (gather info on effectiveness)

Develop a new product or service

Examples of nonprogrammed decisions would include the decision to:

False

Expectancy theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

___ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs a. Revelation b. Exposure c. Publicity d. Innovative breakdown e. Cultural barrier breakdown

Exposure

Research shows that realistic job previews lower employee satisfaction and increase turnover.

False

Solicitation with the promise of reward is the highest level of sexual harassment.

False

The last step in getting organized is to empty your head.

False

Today's workers are younger than ever before.

False

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as _____ .

refreezing

all of the following are traditional model dimensions of diversity EXCEPT a. age. b. sexual orientation. c. religious beliefs. d. physical ability. e. all of these are primary dimensions of diversity.

religious beliefs

Stereotypes

rigid, exaggerated, irrational beliefs associated with a particular group of people

____ means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance.

risk

The _____ refers to a clearly defined line of authority in the organization that includes all employees.

scalar principle

44. All of the following are cognitive biases that can affect a manager's judgment, EXCEPT ______. a. being influenced by initial impressions b. justifying past decisions c. seeing what you don't want to see d. perpetuating the status quo e. overconfidence

seeing what you don't want to see

In the _____ process, employers attempt to determine the skills, abilities, and other attributes a person needs to perform a particular job.

selection

four reasons why employees tend to resist change

self interest, lack of understanding and trust, uncertainty, and different assessments and goals

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

self-efficacy

all of these are inclusive dimensions of diversity EXCEPT a. parents. b. lifestyle. c. income. d. military experience. e. sexual orientation.

sexual orientation

A normative decision making model defines how a manager _____ make decisions.

should

A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

skunkwork

"Just Do It" is Nike's:

slogan

product tech

small batch and unit protection, large batch and mass production, continuous process production

_____ entrepreneurs are committed to both good business and changing the world for the better.

social

The _____ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population.

sociocultural

An unincorporated business owned by an individual for profit is known as a(n) _____.

sole proprietorship

The _____ is the number of employees reporting to a supervisor.

span of management

In the _____ stage, the main problems for entrepreneurial firms are producing the product or service and obtaining customers.

start-up

By _____, an entrepreneur has the advantage to develop and design the business in his/her own way.

starting a business

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage

stereotype

____ is a rigid, exaggerated irrational belief associated with a popular group of people a. Label b. Prejudice c. Typecast d. Discrimination e. Stereotype

stereotype

One of the most dangerous performance evaluation errors is ______________, which places an employee into a class or category based on one or a few traits or characteristics

stereotyping

A(n) _____ is a narrative based on true events that is repeated frequently and shared among organizational employees.

story

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

story

It is argued that _____ is the most difficult and most important part of strategic management.

strategic execution

The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is called a(n) _____.

strategy

The use of managerial and organizational tools to direct resources toward accomplishing strategic results is known as _____.

strategy execution

People and organizations that provide raw materials the organization uses to produce its output are called _____.

suppliers

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

survey feedback

An object, act, or event that conveys meaning to others is known as a(n) _____.

symbol

When organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone, _____ occurs.

synergy

The key problem, at the _____ stage of growth, is how to grow rapidly and finance that growth.

takeoff

A(n) _____ structure has an overall narrow span and more hierarchical levels.

tall

Included in a(n) _____ environment are sectors that have a direct working relationships with the organization, among customers, competitors, suppliers, and the labor market.

task

The _____ environment includes the sectors that conduct day-to-day transactions within the organization.

task

A(n) _____ is a temporary team designed to solve a short-term problem involving several departments.

task force

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.

team building

Multicultural Teams

teams made up of members from diverse national, racial, ethic, and cultural backgrounds

The _____ dimension of the general environment includes scientific and technological advancements in a specific industry and in society.

technological

_____ is important because decision making is a continuous, never ending process.

Feedback

_____ reflects the values of relationships, cooperation, group decision making, and quality of life.

Femininity

Trouser's inc management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Woman and minorities at this company who wish to be promoted are likely to experience a. cultural diversity. b. the glass ceiling effect. c. rapid promotion and advancement. d. ethnorelativism. e. all of these.

the glass ceiling effect

____ serves as invisible barriers to important lateral movement within the organization a. Barriers to entry b. Affirmative action c. Equal opportunity d. The glass wall e. The glass ceiling

the glass wall

All of the following are true about employee network groups EXCEPT: a. the groups are based on social identity b. the groups pursue a variety of activities c. the groups are formally created by the organization d. the mechanism of the groups work well with multicultural teams e. the groups help retain minority employees

the groups are formally created by the organization

most frequently used election devices

the most frequently used selection devices are the application form, the interview, employment tests, and assessment centers

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been a. through targeted recruitment. b. through affirmative action. c. to develop mentoring relationships. d. top management speeches. e. to hire only white males.

to develop mentoring relationships

Diversity Training

to help people identify their own cultural boundaries, prejudices, and stereotypes and develop the skills for managing and working in a diverse workplace

A(n) _____ strategy seeks to achieve both global integration and national responsiveness.

transnational

A joint venture involves a strategic alliance or program by two or more organizations.

true

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the Law of Effect.

true

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.

true

More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly.

true

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

true

Competitive intelligence professionals are really just in-house snoops who obtain information about other companies.

true \

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?

type A

34. Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of ______. a. risk b. ambiguity c. certainty d. uncertainty e. brainstorming

uncertainty

Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called _____.

uncertainty

Under conditions of _____, managers know what goal they wish to achieve, but information about alternatives and future events is incomplete.

uncertainty

A value characterized by people's intolerance for unpredictability and ambiguity and resulting support for beliefs that promise certainty and conformity refers to _____.

uncertainty avoidance

five steps to developing diversity and cult. comp.

uncover diversity problems in the organization, strengthen top management commitment, choose solutions to fit a balanced strategy, demand results and revisit goals, maintain momentum to change the culture

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called _____ .

unfreezing

3 distinct steps for achieving behavioral and attitudinal change

unfreezing, changing, and refreezing

When each employee is held accountable to only one supervisor, it is called _____.

unity of command

Being Influenced by Initial Impressions

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. Of which management bias is this an example?

what are some innovative ways managers use to recruit

use of social media, referrals from current employees, searching among the membership of trade groups and associations

Which of the following describes the value or attraction an individual has for an outcome?

valence

Disruptive innovation

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

A slogan is a phrase or a sentence that concisely communicates a key corporate _____.

value

A(n) _____ is a group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits.

venture capital firm

_____ is an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.

Franchising

_____ firms are groups of companies or individuals that invest money in exchange for a stake in the company.

venture capitalist

A(n) _____ structure is most appropriate when the external environment is stable.

vertical

five approaches to departmentalization

vertical functional, divisional, horizontal matrix, teams, and virtual network

When environmental factors change rapidly, the organization experiences _____ uncertainty.

very high

List the five categories or forms of sexual harassment.

Generalized, inappropriate/offensive, solicitation with promise of reward, coercion with threat of punishment, and sexual crimes/misdemeanors.

Which workforce generation category is characterized as ambitions by lacking loyalty to the organization? a. Generation X b. Generation Y c. Baby boomers d. Teeny bopper e. Generation A

Generation Y

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Generation Y

Evaluation and Feedback

Genna is collecting data on how well the organization has done since their new strategy was implemented. She is in what stage of the managerial decision making process?

The three characteristics of authority are that it must be _____, _____, and _____.

vested in organizational positions not people; accepted by subordinates; flowing down the vertical hierarchy.

In the _____ approach of structural design, departments are independent, contracting services to the central hub for a profit.

virtual network

The _____ structure means that the firm subcontracts many of its major functions to separate companies and coordinates their activities from a small headquarters organization.

virtual network

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

Glass ceiling

Josephine would like to become part of an elite manager network at her company so that she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up of exclusively of men. This demonstrates which of the following factors affecting women's careers?

Glass ceiling

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively for men. This demonstrates which factory affecting women' careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Glass wall

_____ means engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies.

Global outsourcing

employee network groups

Groups based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group.

employee affinity groups

Groups that are based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group are called ____

Colby is a new HR manager who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb?

Halo effect

_____ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others

Halo effect

Force Field analysis

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:

While interviews are _____, they are generally _____ predictors of subsequent job performance.

widely used; not valid

Opt-Out Trend

women are voluntarily leaving the workforce for various reasons

In the next decade, _____ and _____ businesses could end up being the emerging growth companies.

women-owned; minority-owned

Division of labor is also known as _____.

work specialization

The degree to which organizational tasks are subdivided into individual jobs is called _____.

work specialization

Diversity initiatives and programs

• Companies believe that diversity initiatives help maintain competitive advantage, and o Improving morale o Decreasing interpersonal conflict o Facilitating progress in markets

Factors Shaping Personal Bias

• Prejudice-different is deficient • Discrimination-acting on prejudicial attitudes • Stereotypes-rigid, exaggerated, and irrational belief

factors affecting women career

• There are advantages to hiring, retaining, and promoting women in organizations • Men have higher wages and faster promotions • Sometimes women opt. out of high pressure careers • Women are favored in leadership roles for demonstrating behaviors and attitude that: • Help them succed in the workplace, a factor called "female advantage" • Glass ceiling • Opt out trend

Research has shown that network groups a. create divisions in the workplace b. are bad experiences for minority employees c. help retain minority employees d. reduce creativity by being homogeneous e. none of these

Help retain minority employees

Which of the following is a basic aim of diversity awareness training a. Teaching people the differences between women and men b. Helping individuals become aware of their own prejudices c. Complying with federal employment law d. Reinforcing stereotypes employees may hold e. Helping individuals become aware of management's prejudices

Helping individuals become aware of their own prejudices

Which of the following group is expected to grow the most in employment from 2008 to 2018?

Hispanic

Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S. workforce?

Hispanic

Which racial or ethnic category currently represents the largest and fastest growing minority group?

Hispanic

Which racial or ethnic category currently represents the largest and fastest growing minority group? a. White b. African American c. Asian d. Hispanic e. Native American

Hispanic

_______________________ is the first step in attracting an effective work force

Human Resource Planning

_____ refers to the economic value of the knowledge, experience, skills, and capabilities of employees.

Human capital

_____ is the forecasting of human resource needs.

Human resource planning

Discrimination

If someone acts out their prejudicial attitudes toward people who are the targets of their prejudice

Small batch

In _____ production, firms produce goods in batches of one or a few products designed to customer specification.

on-the-job training

In ______, an experienced manager shows a new employee how to perform job duties.

natural resources.

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Virtual network

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

pay-for-performance

Incentive pay that ties at least part of compensation to employee effort and performance.

Which of the following is not a dividend of workplace diversity?

Increased costs associated with high turnover, absenteeism, and lawsuits.

Which of the following is not a dividend of workplace diversity?

Increased costs associated with turnover, absenteeism, and lawsuits

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

Intangible output

rightsizing

Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation.

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?

Internal attribution

_________________ generates higher employee commitment, development, and satisfaction than does _________________-

Internal recruiting, external recruiting

_____ is the management of business operations conducted in more than one country.

International management

____ represents a quick apprehension of a decision situation based on past experience but without conscious thought.

Intuition

glass ceiling

Invisible barrier that separates women and minorities from top management positions.

____ is the process of determining the value of jobs within an organization through an examination of job content.

Job evaluation

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

Legal-political

_____ means that people in management positions have formal authority to direct and control immediate subordinates.

Line authority

____ departments perform tasks that reflect the organization's primary goal and mission, while _____ departments include all those that provide specialized skills in support of _____ departments.

Line; staff; line

Analytical

Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather.

Behavioral

Managers with a(n) _____ style may make decisions that help others achieve their goals.

33. Which of the following is typically NOT considered a staff department? a. Strategic planning b. Accounting c. Manufacturing d. Human resources e. Research and development

Manufacturing

_____ stands for preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success.

Masculinity

Coercion with threat of punishment

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:

Bounded Rationality

Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?

Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protege's professional career a. Sponsor b. Mentor c. Expatriate d. Delegate e. Advisor

Mentor

compensation

Monetary payments (wages, salaries) and nonmonetary goods/commodities (benefits, vacations) used to reward employees.

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) a. primary culture. b. preferred culture. c. dominating culture. d. monoculture. e. pluralism.

Monoculture

_____ are made up of members from diverse national, racial, ethnic, and cultural backgrounds.

Multicultural teams

Shortly after she got landed a corporate level job at InfoBasis, Tonya Kennal formed a women's leadership group to help women advance within the company. Membership within the gout was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described a. Focus group b. Network group c. Self-help group d. Diversity team e. Multicultural team

Network Group

_____ decisions are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization.

Nonprogrammed

the average US worker, today is _____ than ever. a. more likely to be married b. younger c. older d. more likely to be male e. uneducated

Older

In __________________, and experienced manager shows a new employee how to perform job duties

On-the-job-training

stereotyping

One of the most dangerous performance errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.

Extinction

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

_____ extends the search for and commercialization of new ideas beyond the boundaries of the organization.

Open innovation

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Open innovation

____ exists when managers see potential of enhancing performance beyond current levels.

Opportunity

Riya was a highly successful manager at Optics International. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following factors affecting women's careers?

Opt-out trend

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?

Opt-out trend

Riya was a highly successful manager at Optics int'l. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Opt-out trend

___ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management a. Balancing family priorities b. Invisible minorities c. Opt-out trend d. Family commitment e. Cost of diversity

Opt-out trend

_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

Opt-out trend

_____ is defined as the adoption of a new idea or behavior by an organization.

Organizational change

__ is incentive pay that ties at least part of compensation to employee effort and performance.

Pay-for-performance

gender discrimination

Paying a woman less than a man for the same work is an example of:

contingent workers

People who work for an organization, but not on a permanent or full-time basis, including temporary placements, contracted professionals, or leased employees.

_____ is the criterion traditionally used to classify countries as developed or developing.

Per capita income

_____ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.

Performance appraisal

corporate university

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered aNo

Which of the following means that an organization accommodates several subcultures a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism

Pluralism

_____ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Pluralism

_____ is a type of corporate-level strategy that pertains to the organization's mix of strategic business units.

Portfolio strategy

31. __________ decisions are associated with decision rules. a. Nonprogrammed b. Unique c. Programmed d. Ill-structured e. Novel

Programmed

_____ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.

Programmed

39. Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in alcohol use problems among the workforce. She thinks she needs to investigate further. She is at which of the following stages of the managerial decision-making process? a. Diagnosis and analysis of causes b. Development of alternatives c. Recognition of decision requirement d. Evaluation and feedback e. Selection of desired alternative

Recognition of decision requirement

_____ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."

Recruiting

Smileline INC. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits

Reduced costs associated with high turnover, absenteeism and lawsuits

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Reduced costs associated with high turnover, absenteeism, and lawsuits

____ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

Reengineering

high Machs

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

_____ is the duty to perform the task or activity an employee has been assigned.

Responsibility

The classical Model of decision making

Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?

_____ is the willingness to undertake risk with the opportunity of gaining an increased payoff.

Risk propensity

______ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria.

Satisficing

32. Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles? a. Specialization b. Unity of command c. Scalar d. Authority e. Responsibility

Scalar

Technological dimension

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Type A

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality? Select one:

Which is the highest level of sexual harassment a. Generalized b. Inappropriate/offensive c. Sexual crimes d. Solicitation with promise of reward e. Coercion with threat of punishment

Sexual crimes

True

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.

Recognition of Decision Requirement.

Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

Reduced costs associated with high turnover, absenteeism, and lawsuits

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Sociocultural dimension

False

Solicitation with the promise of reward is the highest level of sexual harassment.

diversity training

Special training designed to educate employees about the importance of diversity, make people aware of their own biases, and teach them skills for communicating and working in a diverse workplace.

34. __________ departments include all of those that provide specialized skills in support of __________ departments. a. Line; staff b. Staff; line c. Primary; functional d. Functional; primary e. Line; functional

Staff; line

Stereotype

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggestion he or she will not perform well on that task a. Typecast threat b. Discriminatory threat c. Labeling d. Stereotype threat e. Classified threat

Stereotype threat

_____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals.

Strategic management

_____ includes the planning and decision making that lead to the establishment of the firm's goals and the development of a specific strategic plan.

Strategy formulation

wage and salary surveys

Surveys that show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Mass Production

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

communicate the significant values of an organization.

Symbols, stories, and heroes are important because they:

multicultural teams

Teams made up of members from diverse national, racial, ethnic, and cultural backgrounds.

_____ change is related to the organization's production process, i.e., how the organization does its work.

Technology

Which of the following means using computers and telecommunications equipment to do work without going to an office?

Telecommunications

_____ means using computers and telecommunications equipment to perform work from home or another remote location.

Telecommuting

12

The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.

Participation

The ___ approach to change implementations should be used when users have power to resist.

matrix boss

The _____ is the product or functional boss, who is responsible for one side of the matrix.

Political

The _____ model closely resembles the real environment in which most managers and decision-makers operate.

cultural competence

The ability to interact effectively with people of different cultures.

recruiting

The activities or practices that define the desired characteristics of applicants for specific jobs.

ethnorelativism

The belief that groups and subcultures are inherently equal.

ethnocentrism

The belief that one's own group or subculture is inherently superior to other groups or cultures is known as

internal, stable

The consistency culture has aNo _____ focus and an orientation for a _____ environment.

True

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.

human capital

The economic value of the knowledge, experience, skills, and capabilities of employees.

False

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

human resource planning

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

divisional; matrix

The functional, ___ and ______ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

Which of the following is an invisible barrier that separates woman and minorities from top management positions? a. The barrier to entry b. Affirmative action c. Equal opportunity d. The glass ceiling e. The glass wall

The glass ceiling

Woman make up less than 16% of all fortunate 500 executives. This could be due to a. barriers to entry. b. affirmative action. c. equal opportunity. d. the glass wall. e. the glass ceiling.

The glass ceiling

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?

The halo effect

discrimination

The hiring or promoting of applicants based on criteria that are not job relevant.

glass ceiling

The invisible barrier that separates women and minorities from top management positions is known as the ___

True

The labor market is made up by people in the environment who can be hired to work for an organization.

True

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

Increase the level of motivators

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

selection

The process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

job evaluation

The process of determining the value of jobs within an organization through an examination of job content.

performance appraisal

The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee.

avoidance learning.

The removal of an unpleasant consequence following a desired behavior is referred to as:

job analysis

The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job.

Escalating Commitment

The tendency of organizations to invest time and money in a solution despite strong evidence that is not appropriate is referred to as:

stereotyping

The tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.

prejudice

The tendency to view people who are different as being deficient.

True

The three options in getting things done are: doing it, delegating it, or deferring it.

Which of the following prohibits discrimination of the basis of race, color, religion national origin and sex a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. Americans with Disabilities Act e. Title VIII of the Civil Rights Act Amendment of 1972

Title VII of the civil rights act of 1964

False

Today's workers are younger than ever before.

_____ is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty.

Tolerance for ambiguity

_____ symbolizes to all employees that the change is important for the organization.

Top management support

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Inclusive model b. Exclusive model c. Traditional model d. Learning model e. Static model

Traditional model

agreeableness

Traits of _____seem to be particularly important in today's collaborative organizations.

A diverse workforce is better able to anticipate and respond to changing consumer needs.

True

relaxed lifestyle.

Type A behavior pattern is characterized by all of these, except:

_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.

Uncertainty

telecommuting

Using computers and telecommunications equipment to perform work from home or another remote location.

_____ show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Wage and salary surveys

The process of determining which forces drive and which resist a proposed change.

What is force field analysis?

mentoring

When an experienced employee guides and supports a less experienced employee.

Perpetuating the status quo

When managers base decisions on what has worked in the past and fail to explore new options, they are:

Communication

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Civil Rights Act

Which of the following created the Equal Employment Opportunity Commission?

Achievement culture

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Brainstorming

Which of the following defines a technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making?

Organizing the selected data into patterns

Which of the following describes the last step in the perception process?

An application form

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

An idea champion

Which of the following is a person who sees the need for and fights for productive change in an organization?

If the applicant has ever been convicted of a crime

Which of the following is inappropriate to ask on an employment application?

positive reinforcement

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

Departmentalization

Which of the following is the basis for grouping positions into departments and departments into the organization?

Selection

Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?

Content

Which of the following theories emphasize the needs that motivate people?

Directive

Which style is used by people who prefer simple, clear-cut solutions to problems?

Which of the following groups has the largest wage gap between genders a. White b. African American c. Hispanic d. European e. Middle Eastern

White

35. During the global financial crisis associated with the 2008 recession, finance companies had to make important decisions in a highly ambiguous environment. The decision to buy out failed banks could best be described as which type of decision? a. Bounded b. Programmed c. Conventional d. Wicked decision problem e. Irrational decision

Wicked decision problem

differentiation

With a(n) ____ strategy, the organization attempts to develop innovative products unique to the market.

____ are less likely than ____ to develop mentoring relationships a. Women; minorities b. Minorities; women c. Men; women d. Women; men e. Whites; minorities

Woman; Men

All of the following are changes that are reshaping our workforce EXCEPT a. aging workforce. b. growth in Hispanic and Asian workers. c. women outnumbering men d. growth in foreign-born population. e. younger workforce.

Younger workforce

Multicultural teams

__ are made up of members from diverse national, racial, ethnic, and cultural backgrounds.

Opt-out trend

__ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

Stereotype

___ is a rigid, exaggerated, irrational belief associated with a particular group of people.

ethnorelativism

____ is the belief that groups are inherently equal.

People change

____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Programmed

_____ decisions are associated with decision rules.

Staff; line

_____ departments include all of those that provide specialized skills in support of ____ departments.

Physiological needs

_____ describe the most basic human physical needs, including food, water and oxygen.

A job description

_____ is a clear and concise summary of the specific tasks, duties, and responsibilities for a particular job.

stereotype threat

_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.

Empowerment

_____ is power sharing, or the delegation of power or authority to subordinates in an organization.

Ethnorelativism

_____ is the belief that groups and subcultures are inherently equal.

punishment

_____ is the imposition of unpleasant outcomes on an employee.

Pluralism

_____ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Centralization; top

_____ means that decision authority is located near the ___ of the organization.

Unity of command

_____ means that each employee is help accountable to only one supervisor.

Job satisfaction

_____refers to a positive attitude toward one's job.

Monoculture

a culture that accepts only one way of doing things and one set of values and beliefs, which can cause problems for minority employees

Mentor

a high ranking senior member of the organization who is committed to providing upward mobility and support to a proteges professional career.

Managing Diversity

a key management skill in today's global economy, means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized

Phlex plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternate values.Phlex is most likely a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. d. geocentric. e. minority-owned organization.

a monoculture

an ethnocentric perspective leads to a. a monoculture. b. diversity in the workplace. c. pluralism. d. ethnorelativism. e. a global perspective.

a monoculture

32. Bierderlack has a policy that states that people who are hired for entry-level clerical positions must have a high school diploma or the equivalent. When applications are received for entry-level clerical positions, applicants who do not have a high school diploma or an equivalent are automatically rejected. This is an example of ______. a. a programmed decision b. a nonprogrammed decision c. an insignificant decision d. poor management e. a personal grudge

a programmed decision

30. According to Fast Company, in 2016, __________ was ranked as the World's Most Innovative Company. a. BuzzFeed b. Black Lives Matter c. Amazon d. Taco Bell e. Uber

a. BuzzFeed

52. Which ratio tells whether a company has sufficient assets to convert into cash to pay off its debts? a. Current b. Quick c. Inventory turnover d. Conversion e. Gross margin

a. Current

35. Colby is a new HR manager who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb? a. Halo effect b. Central tendency c. Homogeneity d. Leniency e. General tendency

a. Halo effect

44. __________ standards represent an international standard for quality management. a. ISO 9000 b. Six Sigma c. TQM d. Kaizen e. Foreign Economy Index

a. ISO 9000

46. The _____ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms. a. Innovation-by-acquisition b. fast-cycle team c. brainstorming team d. skunkworks e. new-venture team

a. Innovation-by-acquisition

43. Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. Which of the following approaches to change is Trudy's using? a. Negotiation b. Top management support c. Participation d. Coercion e. Education

a. Negotiation

51. __________ is characterized by intangible outputs. a. Service technology b. Mass production c. Large-batch production d. Small-batch production e. Continuous process production

a. Service technology

42. Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" What did Stephanie's coworker use in his comment to Stephanie? a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage

a. Stereotype

52. Which structure is illustrated in this diagram? a. Vertical b. Divisional c. Team d. Matrix e. Virtual

a. Vertical

33. The __________ budget lists planned investments in major assets. a. capital b. balance sheet c. cash d. revenue e. profit

a. capital

55. Top management support is to _____ as participation is to _____. a. change involving multiple departments; a design that requires information from others b. users having power; initiators having power c. technical change; change in the time of crisis d. one group losing; most groups losing e. users doubting the legitimacy of the change; users needing information about the change

a. change involving multiple departments; a design that requires information from others

48. Matthew is Mandy's supervisor. He says he will fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as _______. a. coercion with threat of punishment b. solicitation with promise of reward c. inappropriate/offensive d. generalized e. sexual crimes and misdemeanors

a. coercion with threat of punishment

44. Innovative Creations Corporation is designed along functional lines. New product development is very slow, and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor _______. a. coordination b. planning c. motivating d. leading e. controlling

a. coordination

53. The D of Six Sigma's DMAIC stands for _______. a. define b. detail c. develop d. deduct e. devote

a. define

47. With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market. a. differentiation b. integration c. reengineering d. cost leadership e. defensive

a. differentiation

50. The traditional approach to organizational development _____, while the large-group intervention approach _____. a. distributes information on a limited basis; distributes information widely b. gets information from the organization and environment; gets information only from the organization c. focuses on the entire system; focuses on a specific group or problem d. has a fast time frame; has a gradual time frame e. produces transformation; produces incremental change

a. distributes information on a limited basis; distributes information widely

52. Stereotyping is to _____ as valuing cultural differences is to _____. a. false assumptions; scientifically verified differences b. positive assumptions; negative assumptions c. inclusion; acceptance d. assigning neutral traits; assigning positive traits e. assuming groups are internally varied; assuming everyone in a group is the same

a. false assumptions; scientifically verified differences

45. Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from __________ to __________. a. horizontal; vertical b. team-based; horizontal c. vertical; team-based d. mechanistic; rigid e. team-based; virtual network

a. horizontal; vertical

26. Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as __________ control. a. organizational b. feedback c. budgetary d. systems e. quality

a. organizational

57. The highest level of horizontal coordination is ______. a. relational coordination b. teamwork c. networking d. coordination e. controlling

a. relational coordination

45. Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______. a. tasks make high-skill demands on employees b. management expectations are unrealistically high c. middle managers are dissatisfied about loss of authority d. workers are dissatisfied with other aspects of organizational life e. managers wait for big, dramatic innovations

a. tasks make high-skill demands on employees

50. Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses which of the following types of technology structure? a. Service production b. Mass production c. Large-batch production d. Small-batch production e. Continuous process production

b. Mass production

47. Riya was a highly successful manager at Optics International. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following factors affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

b. Opt-out trend

45. Which term refers to an organization that accommodates several subcultures? a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism

b. Pluralism

39. Cyrus's Resort has proposed some major structural changes within its organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. Which of the following barriers to change are they exhibiting? a. Disagreements about benefits b. Self-interest c. Lack of understanding and trust d. Uncertainty e. Different assessments and goals

b. Self-interest

40. Summit Care Center has a long history of jumping on every trendy management and organizational bandwagon that comes along. Oddly, while executives often seem to benefit from these trends, frontline workers often find themselves "rightsized" out of their jobs or, if their positions are not eliminated, with a much heavier workload. Summit management has just informed employees that they are implementing another management change and they are met with considerable resistance. What is the most likely reason Summit employees are resistant to this particular change? a. Lack of information b. Self-interest c. Lack of understanding d. Ambiguity e. Competitors

b. Self-interest

38. The matrix structure violates which of the following principles of management? a. Unity of direction b. Unity of command c. Work specialization d. Division of labor e. Span of management

b. Unity of command

29. Creative organizations _______. a. have an unusually high number of routine jobs b. are loosely structured c. have little ambiguity d. have too many layers of management e. use a centralized decision-making approach

b. are loosely structured

42. Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a ______. a. functional structure b. divisional structure c. wide span of control d. high degree of centralization e. matrix structure

b. divisional structure

37. The functional, __________, and __________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy. a. divisional; teams b. divisional; matrix c. matrix; teams d. matrix; networks e. teams; networks

b. divisional; matrix

36. Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n) _______ ratio. a. current b. inventory turnover c. conversion d. profitability e. leverage

b. inventory turnover

53. Driving forces are _____, while restraining forces are _____. a. barriers; problems b. opportunities; barriers c. problems; opportunities d. barriers; opportunities e. blockages; barriers

b. opportunities; barriers

46. Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____. a. reorganization b. reengineering c. e-engineering d. strategic planning e. corporate structuring

b. reengineering

58. Coordination is to _____ as cooperation is to _____. a. relationships; responsibilities b. synchronization; joint effort c. Intradepartmental duties; interdepartmental duties d. function; structure e. line departments; staff departments

b. synchronization; joint effort

48. Actions associated with hierarchical control include ________. a. relying on flexible authority, flat structure, expert power; everyone monitors quality b. using detailed rules and procedures, formal control systems c. relying on results-based job descriptions; emphasizes goals to be achieved d. emphasizing extrinsic and intrinsic rewards (meaningful work, opportunities for growth) e. recognizing culture as means for uniting individual, team, and organizational goals for overall control

b. using detailed rules and procedures, formal control systems

60. In small-batch technology, _____ communication is high; in mass production technologies, _____ communication is high; in continuous process technologies, _____ communication is high. a. verbal; verbal; verbal b. verbal; written; verbal c. written; verbal; verbal d. written; written; verbal e. verbal; written; written

b. verbal; written; verbal

32. While interviews are __________, they are generally __________ predictors of subsequent job performance. a. rarely used; not good b. widely used; not good c. rarely used; excellent d. widely used; adequate e. painful; excellent

b. widely used; not good

49. Managers with a(n) __________ style may make decisions that help others achieve their goals. a. behavioral b. conceptual c. directive d. analytical e. classical

behavioral

People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

behavioral

The _____ style is often the style adopted by managers having a deep concern for others as individuals.

behavioral

vThe _____ is developed from critical incidents pertaining to job performance. Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.

behaviorally anchored rating scale BARS

five dividends of workplace diversity by gail robinson and kathleen dechant

better use of employee talent, increased understanding of the marketplace, enhanced breadth of understanding in leadership positions, increased quality of team problem solving, reduced cost ass. w higher turnover, absenteeism, and lawsuits

Roles assumed by people that link the organization with the external environment are called _____ roles.

boundary-spanning

_____, _____, and _____ are three types of strategies that organizations can use to adapt to environmental changes.

boundary-spanning roles; interorganizational partnerships; joint ventures, mergers

The recognition that people have limits on how rational they can be is known as _____.

bounded rationality

46. As a top manager, Joanna works with others on her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as _____. a. groupthink b. devil's advocacy c. point-counterpoint d. escalating commitment e. brainstorming

brainstorming

Patties Pancakes recently held a series of forces groups to gather information on employee perceptions of woman and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of a. sensitivity training. b. building a corporate culture that values diversity. c. changing the current organizational design. d. changing the current organizational structure. e. none of these.

building a corporate culture that values diversity

The _____ provides shared office space, management support services, and management advice to entrepreneurs.

business incubator

A(n)_____ is a document specifying the business details prepared by an entrepreneur in preparation for opening a new business.

business plan

The question How do we compete? concerns _____ strategy.

business-level

38. Which of the following is a characteristic of the large-group intervention model? a. Results in incremental change b. Learning for the small group c. Addresses the entire system d. Gradual time frame e. Limited distribution

c. Addresses the entire system

50. Which budget shows the level of funds flowing through the organization and the nature of disbursements? a. Expense b. Revenue c. Cash d. Capital e. Discretionary

c. Cash

47. Which approach taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet? a. Brainstorming b. The fast-cycle team c. Crowdsourcing d. Skunkworks e. The new-venture team

c. Crowdsourcing

49. Which of the following is characteristic of a decentralized control system? a. Decentralized control system emphasizes extrinsic rewards. b. In a decentralized control system, employees follow instructions, and do exactly as they are told. c. Decentralized control system has a rigid organizational culture. d. Decentralized control system relies on task-related job descriptions. e. Decentralized control system is based on the belief that people work best when they are committed to their organization.

c. Decentralized control system has a rigid organizational culture.

47. _____ continues to lead in the total number of ISO 9000 certifications. a. The United States b. South America c. Europe d. China e. Africa

c. Europe

46. Josephine would like to become part of an elite manager network at her company so that she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which of the following factors affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

c. Glass ceiling

49. Which types of teams most are appropriate when the primary goal is innovation and the organization needs flexibility to cope with an uncertain environment? a. Tight b. Mechanistic c. Horizontal d. Functional e. Vertical

c. Horizontal

46. The recognized standard for evaluating and comparing companies on a global basis is _______. a. The Quality Circle Seal of Approval b. Corporate Governance inspection results c. ISO certification d. open-book management audits e. Balanced Scorecard results

c. ISO certification

35. Which of the following factors is NOT associated with larger span of control? a. Work performed by subordinates is stable and routine. b. Subordinates perform similar work tasks. c. Subordinates are located at various locations. d. Subordinates are highly trained and need little direction. e. Rules and procedures defining task activities are available.

c. Subordinates are located at various locations.

54. Which structure is illustrated in this diagram? a. Vertical b. Divisional c. Team d. Matrix e. Virtual

c. Team

35. Why might companies emphasize training and development for managers? a. Training other staff is too disruptive to operations. b. Companies simply do not want to invest in lower-level employees. c. They hope that managerial training and development will lead to behavior change and diffuse throughout the company. d. This is because they do not understand the importance of training all staff. e. There are not many training programs suitable for non-managers.

c. They hope that managerial training and development will lead to behavior change and diffuse throughout the company.

39. Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and physical ability. Hopetech's diversity plan follows which of the following models of corporate diversity? a. Inclusive b. Exclusive c. Traditional d. Learning e. Static

c. Traditional

44. Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely _______. a. a diverse organization b. an organization that encourages pluralism c. a monoculture d. geocentric e. a minority-owned organization

c. a monoculture

27. Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be ______. a. cordial b. rightsized c. ambidextrous d. compliant e. intra-focused

c. ambidextrous

36. When used following mergers or acquisitions, organizational development often addresses _____, a major cause of strife and even failure. a. lack of trust b. poor morale c. differences in corporate culture d. lack of innovation e. high turnover

c. differences in corporate culture

30. Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's HR practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n) _______. a. contingency employer b. employer of options c. employer of choice d. employer of necessity e. telecommuter-friendly employer

c. employer of choice

48. Team building is to _____ as large-group interventions are to _____. a. identifying problems; solving problems b. creating a vision; creating a mission c. enhanced cohesiveness; creating a collective future d. changing the culture; changing people e. enhancing group success; developing problem solutions

c. enhanced cohesiveness; creating a collective future

51. The biggest obstacle to organizational change is probably _____. a. cynicism about management intentions b. lack of understanding c. fear of personal loss d. laziness e. different assessments and goals

c. fear of personal loss

40. Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals most likely uses a __________ structure. a. geographic b. product c. functional d. matrix e. team-based

c. functional

31. Conolly Company uses internal recruiting whenever possible. This practice _______. a. costs more than external recruiting b. decreases employee satisfaction c. generates increased employee commitment d. demotivates existing employees given limited socializing opportunities e. gives employees an upper hand in negotiations.

c. generates increased employee commitment

27. All of the following are key steps of setting up feedback control systems, EXCEPT ______. a. comparing performance to standards b. establishing standards of performance c. getting employee opinions d. measuring actual performance e. taking corrective action

c. getting employee opinions

All of the following are current strategic issues of particular concern to managers, except: a. hiring the right people to become more competitive on a global basis. b. hiring the right people for improving quality, innovation, and customer service. c. hiring the right people to become more competitive on a local basis. d. knowing the right people to retain during mergers and acquisitions. e. hiring the right people to apply new information technology for e-business.

c. hiring the right people to become more competitive on a local basis.

33. Ashley has average technical skills, but her real strengths are visualizing the benefits of other's ideas and finding financial and political support for these ideas, which she often does. Ashley is an excellent example of a(n) _____. a. critic b. sponsor c. idea champion d. inventor e. bureaucrat

c. idea champion

51. Robert has a habit of letting women know he appreciates them, not by acknowledging the excellence of their work, but commenting on their appearance in ways that have obvious sexual overtones. It is bad enough that several women avoid him, to the detriment of their careers. This type of sexual harassment would be categorized as _________. a. coercion with threat of punishment b. solicitation with promise of reward c. inappropriate/offensive d. generalized e. sexual crimes and misdemeanors

c. inappropriate/offensive

31. According to the control model, after establishing standards of performance, the manager should ______. a. compare performance to standards b. get the standards approved by the supervisors and subordinates c. measure actual performance d. take corrective action e. provide feedback

c. measure actual performance

61. Small-batch technology organization is best described as _____; mass production technology organization is best described as _____; continuous process technology organization is best described as _____. a. organic; organic; mechanistic b. mechanistic; mechanistic; organic c. organic; mechanistic; organic d. mechanistic; organic; organic e. mechanistic; organic; mechanistic

c. organic; mechanistic; organic

45. The __________ approach is particularly appropriate when users need to feel involved and have the power to effectively resist the proposed change. a. negotiation b. top management support c. participation d. coercion e. education

c. participation

32. The horizontal linkage model is particularly useful when _____. a. products such as pharmaceuticals have complex, lengthy development periods are involved b. the corporation is already dominant but wants to become more dominant c. rapid development and commercialization of new products and services is involved d. there is widespread divisiveness within the organization e. the corporation is well-established and stable

c. rapid development and commercialization of new products and services is involved

59. Typically, strategic goals of cost efficiency occur in more _____ environments; goals of innovation and flexibility occur in more _____ environments. a. dynamic; stable b. uncertain; uncertain c. stable; uncertain d. uncertain; stable e. dynamic; uncertain

c. stable; uncertain

54. Communication is to _____ as coercion is to _____. a. change involving multiple departments; a design that requires information from others b. users having power; initiators having power c. technical change; change in the time of crisis d. one group losing; most groups losing e. users doubting the legitimacy of the change; users needing information about the change

c. technical change; change in the time of crisis

27. All of the following are current strategic issues of particular concern to managers, EXCEPT hiring the right people _____. a. to become more competitive on a global basis b. for improving quality, innovation, and customer service c. to become more competitive on a local basis d. to retain after mergers, acquisitions, or downsizing e. to apply new information technology for e-business

c. to become more competitive on a local basis

35. Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of _______. a. strategic budgeting b. operational budgeting c. top-down budgeting d. management-by-objectives e. bottom-up budgeting

c. top-down budgeting

inclusive dimensions of diversity a. have a greater impact than do primary dimensions. b. are inborn. c. can change throughout one's lifetime. d. include such factors as gender. e. none of these.

can change throughout ones lifetime

The _____ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.

chain of command

An OD specialist who contracts with an organization to facilitate change is called a(n) _____.

change agent

force field analysis

change is a result of the competition bw driving and restraining forces. driving forces-problems or opportunities that provide motivation for change. restraining forces- barriers to change

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

changing

_____ is a part of Ford's, the U.S. auto manufacturer, task environment.

chrysler

In many respects, the _____ model represents an "ideal" model decision-making and can't usually be attained by real people in real organizations.

classical

The _____ model of decision making is based on economic assumptions.

classical

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:

coercion with threat of punishment.

three common types of employment tests

cognitive, physical ability testing personality test

A preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests refers to _____.

collectivism

5 specific tactics that can be used to overcome employee resistance to change

communication and education, participation, negotiation, coercion, and top management support

The term _____ refers to (1) all monetary payments and (2) all goods or commodities used in lieu of money to reward employees.

compensation

Organizations with internal focuses and consistency orientations for a stable environment should create a(n) _____ culture.

consistency

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

cooperation

A business activity that an organization does particularly well relative to its competition is known as a(n) _____.

core competence

A(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees.

corporate university

The question What business are we in? concerns the _____ strategy.

corporate-level

A(n) _____ is an artificial entity created by the state and existing apart from its owners.

corporation

With a(n) _____ strategy, the organization aggressively seeks efficient facilities, pursues cost reductions, and uses tight cost controls to produce products more efficiently than competitors.

cost leadership

The _____ role in organizational change involves providing a "reality test."

critic

___ mentoring relationships sometimes leave north parties uncomfortable a. Cross-race b. Female-male c. Male-male d. Female-female e. Same race

cross-race

During the first step of the diversity development process, managers may conduct a _____ to uncover diversity problems in the organization a. reports audit b. financial audit c. cultural audit d. diversity audit e. special needs audit

cultural audit

A primary way in which managers shape cultural norms and values to build a high-performance culture is through _____.

cultural leadership

A nation's _____ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society.

culture

_____ can be defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

culture

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

culture

31. Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics? a. A boiler room b. A sponsor c. A new-venture team d. An idea incubator e. An inventor

d. An idea incubator

34. Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. To which of the following should she refer? a. Income statement b. Activity ratio c. TQM report d. Balance sheet e. Balance scorecard

d. Balance sheet

42. Which of the following refers the process of measuring organizational process against the best in the industry? a. Outsourcing b. Continuous improvement c. Environmental analysis d. Benchmarking e. Competitive measurement

d. Benchmarking

44. Sandbox Sam's, Inc. was sharply criticized by state inspectors for not requiring that employees wear personal protective equipment for both their eyes and ears while working in production, Harry, a manager in production, has tried explaining the importance of eye and ear production, only to be met with comments like "would you repeat that, I couldn't hear you." Harry tried walking the floor and handing out the equipment, but employees frequently discarded it when they went on break. Recently, with the support of the human resources manager, Harry has begun imposing one-day suspensions without pay for failure to wear the protection. Which of the following approaches to change implementation is Harry using? a. Negotiation b. Top management support c. Participation d. Coercion e. Education

d. Coercion

51. Saturn Party Supplies has invested heavily in a social media campaign and managers want to know how many inquiries about their products result in actual sales. Which ratio will give them that information? a. Current b. Quick c. Inventory turnover d. Conversion e. Gross margin

d. Conversion

32. Which of the following budgets includes anticipated and actual expenses for a responsibility center? a. Revenue b. Cash c. Capital d. Expense e. Operating

d. Expense

48. Which of the following structures is most consistent with a strategy of stability? a. Team-based b. Organic c. Matrix d. Functional e. Learning

d. Functional

38. Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S. workforce? a. White b. African American c. Asian d. Hispanic e. Native American

d. Hispanic

40. Which of the following is NOT a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits b. Increased understanding of the marketplace c. Better use of employee talent d. Increased costs associated with high turnover, absenteeism, and lawsuits e. Enhanced quality of team problem solving

d. Increased costs associated with high turnover, absenteeism, and lawsuits

The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.

12

A multinational corporation typically receives at least _____% of its total sales revenues from outside the parent's home country.

25

A process that uses multiple raters including self-rating, to appraise employee performance and guide development is called _____.

360-degree feedback

job description

A concise summary of the specific tasks and responsibilities of a particular job.

ethnocentrism

A cultural attitude marked by the tendency to regard one's own culture as superior to others.

monoculture

A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) _____.

monoculture

A culture that accepts only one way of doing things and one set of values and beliefs.

41. __________ systems schedule materials to arrive at a company just as they are needed on the production line. a. Mass customization b. LIFO c. First-in, first-out d. Just-in-time inventory e. Last-in, last-out

d. Just-in-time inventory

55. Which structure is illustrated in this diagram? a. Vertical b. Divisional c. Team d. Matrix e. Virtual

d. Matrix

43. Which of the following is a quality control approach that emphasizes the relentless pursuit of higher quality and lower costs? a. Continuous improvement b. Cycle time c. Quality circles d. Six Sigma e. Benchmarking

d. Six Sigma

43. __________ are rigid, exaggerated, irrational beliefs associated with a particular group of people. a. Biases b. Attitudes c. Labels d. Stereotypes e. Schemas

d. Stereotypes

36. Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has which of the following types of organizational structure? a. Narrow b. Wide c. Flat d. Tall e. Identical

d. Tall

application form

A device for collecting information about an applicant's education, previous job experience, and other background characteristics.

43. Which of the following is a contemporary approach to structural design in departmentalization? a. Functional b. Divisional c. Traditional divisions d. Teams e. Geographic-based

d. Teams

54. The C of Six Sigma's DMAIC stands for ______. a. critique b. correct c. comply d. control e. contain

d. control

mentor

A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is a(n) ___

mentor

A higher-ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career.

work sample test

A method for evaluating frontline-position applicants' performance in completing simulated tasks that are a part of the job.

coaching

A method of directing, instructing, and training a person with the goal to develop specific management skills.

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:

A monoculture

affirmative action

A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups.

360-degree feedback

A process that uses multiple raters, including self-rating, to appraise employee performance and guide development.

stereotype threat

A psychological experience of a person who, when engaged in a task, is aware of a stereotype about his or her identity group, suggesting that he or she will not perform well on that task.

behaviorally anchored rating scale (BARS)

A rating technique that relates an employee's performance to specific job-related incidents.

realistic job preview

A recruiting approach that gives applicants all pertinent and realistic information about the job and the organization.

stereotype

A rigid, exaggerated, irrational belief associated with a particular group of people.

unfreezing

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _______.

assessment center

A technique for selecting individuals with high managerial potential based on their performance on a series of simulated managerial tasks.

halo effect

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones.

on-the-job training (OJT)

A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties.

employment test

A written or computer-based test designed to measure a particular attribute such as intelligence or aptitude.

26. For the compact disc industry, the advent of MP3 technology can best be described as which type of innovation? a. Disruptive b. Service c. Productive d. Restructuring e. Reverse

A.Disruptive

With most new employees in the late 20's and early 30's, Albertson and Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program? a. Expanding recruitment efforts b. Establishing mentor relationships c. Accommodating special needs d. Providing diversity skills training e. Increasing awareness of sexual harassment

Accommodating special needs

____ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.

Accountability

human resource management (HRM)

Activities undertaken to attract, develop, and maintain an effective workforce within an organization.

___________________________ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization

Affirmative Action

A lack of trust

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?

Agreeableness

Seeing what you don't want to see

All of the following are cognitive biases that can affect manager's judgment, except:

___ is (are) categories of sexual harassment a. Inappropriate/offensive b. Coercion with threat of punishment c. Solicitation with promise of reward d. Generalized e. All of these

All of these

Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following question is irrelevant to her task?

All of these are relevant (How many tellers are expected to retire over the next 5 years? What new technologies (e.g., automated teller machines) will be introduced over the next five years? How many new branches does the bank expect to open over the next five years?)

diversity

All the ways in which employees differ.

_ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.

Ambiguity

According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand americas? a. Americans are formal. b. Americans value punctuality. c. Americans believe in work. d. Americans are independent and individualistic. e. Americans are competitive.

Americans are formal

nondirective interview

An approach in which the interviewer asks broad, open-ended questions and permits the applicant to talk freely with minimal interruption.

True

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

matching model

An employee selection approach in which the organization and the applicant attempt to match each other's needs, interests, and values.

pluralism

An environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

corporate university

An in-house training and education facility that offers broad-based learning opportunities for employees.

exit interview

An interview conducted with departing employees to determine the reasons for and thoughts about their termination.

panel interview

An interview in which the candidate meets with several interviewers who take turns asking questions.

structured interview

An interview that uses a set of standardized questions that are asked of every applicant.

job specification

An outline of the knowledge, skills, education, and physical abilities needed to adequately perform a job.

51. Which error occurs when managers allow initial impressions, statistics, or estimates to control or excessively influence subsequent thoughts and decisions? a. Confirmation bias b. Fundamental attribution error c. Anchoring bias d. Self-serving bias e. Sunk cost effect

Anchoring bias

Which of the following is inappropriate to ask on an employment application?

Applicant's ancestry/ethnicity

Brainstorming

As a top manager, Joanna works with others within her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as:

_____ present a series of managerial situations to a group of applicants over a period of time.

Assessment centers

34. Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) ________. a. assessment center b. on-the-job training center c. orientation center d. corporate university e. learning community

d. corporate university

37. Net income divided by sales yields the _______. a. return on total assets b. current ratio c. liquidity ratio d. profit margin on sales e. corporate evaluation

d. profit margin on sales

49. Myles, a 26-year-old tech-savvy, has been asked to work with Jack, a 61-year-old who is having difficulty with the company's new computerized inventory system. Myles is acting as a(n) ________. a. apprentice b. aide c. mentor d. reverse mentor e. assistant

d. reverse mentor

34. "The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as a ______. a. cross-functional team b. fast-cycle team c. brainstorming team d. skunkworks e. new-venture team

d. skunkworks

39. Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a __________ structure. a. functional b. team c. divisional d. virtual network e. service

d. virtual network

Borrowing money that has to be repaid at a later date in order to start a business is _____.

debt financing

With _____ decision authority is pushed downward to lower organization levels.

decentralization

A(n) _____ is a choice made from available alternatives.

decision

Differences among people with respect to how they perceive problems and make decisions is called _____.

decision style

negotiation

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

43. When a human resource staff at Big Bend Inc. reviewed bids for running their employee assistance program, one company stood out with a sophisticated presentation that left everyone impressed. As they did their due diligence, the managers found that the company did not have a stellar reputation, often missed deadlines, and frequently promised more than it could deliver. Still, there was that wonderful presentation and most of the managers gave higher ratings to that company that was hired. What error have these managers made? a. Being influenced by data b. Perpetuating the status quo c. Seeking to defend prior decisions d. Justifying past decisions e. Being influenced by initial impressions

Being influenced by initial impressions

Name five dividends of workplace diversity.

Better use of employee talent • Increased understanding of the marketplace • Enhanced breadth of understanding in leadership positions • Increased quality of team problem solving • Reduced costs associated with high turnover, absenteeism, and lawsuits

A programmed decision

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:

self-serving bias

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?

Uncertainty

Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of:

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Boundary-spanning

37. Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts? a. Bounded rationality b. The classical model of decision making c. Satisficing d. Brainstorming e. Scientific management

Bounded rationality

47. Which of the following terms refers to a technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making? a. Brainstorming b. Groupthink c. Point-counterpoint d. Brainwriting e. Devil's advocate

Brainstorming

Which of those actions did the US supreme court take? a. Restricted the definition of sexual harassment to exclude office romance b. Broadened the definition of sexual harassment to include same sex harassment c. Broadened the definition of sexual harassment to include harassment of men by female coworkers d. Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers e. None of these

Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers

Stereotype Threat

describes the psychological experience of a person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task

A(n) _____ approach describes how managers actually make decisions, not how they should.

descriptive

_____ means that decision authority is located near the top of the organization.

Centralization

__ means that all the information the decision-maker needs is fully available.

Certainty

Which of the following created the Equal Employment Opportunity Commission?

Civil Rights Act

36. Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should most likely be based on which of the following models of decision making? a. Administrative b. Garbage c. Scientific management d. Classical e. Humanistic

Classical

_ is the process of forming alliances among managers.

Coalition building

Matthew is Mandy's supervisor. He promises to fire her is she does not engage in sexual activity with him. This type of sexual harassment would deb categorized as a. coercion with threat of punishment. b. solicitation with promise of reward. c. appropriate. d. generalized. e. positional authority.

Coercion with threat of punishment

interorganizational partnerships.

Companies can reduce boundaries and increase collaboration with other organizations by creating:

38. At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses which of the following types of organizational control? a. Matrix b. Hierarchical c. Decentralized d. Bottom-up e. Balanced

b. Hierarchical

42. Managers are considered to have a(n) __________ style when they prefer to consider complex solutions based on as much data as they can gather. a. behavioral b. conceptual c. directive d. analytical e. classical

analytical

The _____ is used to collect information about the applicant's education, previous job experience, and other background characteristics.

application form

Employee Network Groups

are based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group

Employee Network Groups

are based on social identity, such as genes or race, and are organized by employees to focus on concerns of employees from that group

Prejudice is to __________ as discrimination is to __________

attitude, behavior

_____ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

authority

29. The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies. a. 8 b. 12 c. 16 d. 24 e. 52

b. 12

41. A quality circle is a group of __________ volunteer employees. a. 2 to 4 b. 6 to 12 c. 15 to 20 d. 21 to 25 e. 30 to 50

b. 6 to 12

28. Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

b. Civil Rights Act

Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

b. Civil Rights Act

53. Which structure is illustrated in this diagram? a. Vertical b. Divisional c. Team d. Matrix e. Virtual

b. Divisional

30. What is the first step in the feedback control system? a. Establishing strategic objectives b. Establishing standards of performance c. Taking corrective action d. Comparing performance to standards e. Measuring actual performance

b. Establishing standards of performance

54. _____ is the belief that groups and subcultures are inherently equal and _____ means that an organization accommodates several subcultures. a. Ethnorelativism; monoculturalism b. Ethnorelativism; pluralism c. Ethnorelativism; ethnocentrism d. Ethnocentrism; monoculturalism e. Ethnocentrism; pluralism

b. Ethnorelativism; pluralism

A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called _____.

achievement culture

The _____ model of decision making describes how managers actually make decisions in difficult situations, such as those characterized by nonprogrammed decision, uncertainty, and ambiguity. often vague

administrative

A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as _____.

affirmative action

impact of feral legislation of HRM

affirmative action, sexual harassment

Traits of _____seem to be particularly important in today's collaborative organizations.

agreeableness

Heroes are important to an organization due to the fact that they:

all of these

In a family where both parents work, which of the following may be helpful to accommodate the parents needs a. Childcare b. Flexible work schedule c. Home-based employment d. Maternity or paternity leaves e. All of these

all of these

Inclusive dimensions of diversity include a. income. b. nationality. c. pay level. d. work style. e. all of these.

all of these

The major steps involved in building a truly diverse workplace include a. building a corporate culture that values diversity. b. changing structures and policies so that they support diversity. c. diversity training. d. all of these. e. none of these.

all of these

Diversity

all the ways in which people differ

Research has shown that a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.

diverse groups are more creative that homogeneous groups

The acquisition of a business that is related to current product lines or that takes the corporation into new areas is called _____.

diversification

___ is defined as all the ways in which people differ a. Multiplicity b. Diversity c. Seniority d. Culture e. Variation

diversity

The _____ structure occurs when departments are grouped together based on organizational outputs.

divisonal

31. Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise ______. a. usually performs a single task b. does a variety of tasks and activities c. is often bored d. is rarely challenged e. generally goofs off

does a variety of tasks and activities

3 dis advantages of div. structure

duplication across divisions, less technical depth and specialization in divisions, poor coordination across divisions, less top management control, competition for corporate resources

37. When did Deloitte LLP become the first of the Big Four accounting and consulting firms to name a woman, Cathy Engelbert, as CEO? a. 1977 b. 1986 c. 1994 d. 2002 e. 2015

e. 2015

42. When trying to overcome resistance to change, which of the following approaches is best suited when change is technical? a. Coercion b. Top management support c. Negotiation d. Participation e. Communication

e. Communication

50. _____ groups are based on social identity, such as gender or race, and are organized within companies to focus on concerns of employees from that group. a. Special interest b. Minority support c. Mentoring d. Mutual support e. Employee affinity

e. Employee affinity

28. In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which of the following dimensions of the balanced scorecard? a. Customer service b. Potential for learning and growth c. Financial performance d. External business processes e. Internal business processes

e. Internal business processes