managing exam 1 pt 2

To reduce the frequency of negative behaviors, remove the rewards that followed those unwanted behaviors.

true

To satisfice is to accept the first alternative that meets minimum criteria.

true

You are a Walt Disney Company management trainee. The first three months of your job you will be working in the restaurant and hospitality area. The next three months you will be in the merchandising area, followed by three months in lodging and finally, three months in park operations. The Walt Disney management trainee program is designed using the job rotation philosophy.

true

Generalization that a person has outside of their conscious awareness is a

unconscious bias

Which of the following statements about the creative decision-making model is accurate?

The dynamic nature of today's organizations, including structural changes and cost cutting, have driven creativity in the business.

Our visual perception is biased because we do not perceive objects in isolation.

True

Which of the following is an illegal interview question?

What are your childcare arrangements?

Michael has two finals, accounting and organizational behavior, on the same day of finals week. Based on expectancy theory, which of the following statements suggest how he should allocate his limited study time?

Accounting is Michael's major, OB is a general business requirement in his academic program. Michael aspires to be a CPA, so he decides to focus his study time on Accounting

Which of the following is a research finding about race diversity? According to prior research findings,

African Americans are more likely to - leave a company than their Caucasian counterparts because the firm doesn't value diversity

Which of the following is a deep-level diversity trait?

Aggressiveness

Which of the following is a tip discussed in the textbook to make disciplining an employee more effective?

Be consistent in your treatment of employees.

Which of the following is true about motivation?

Being motivated is the same as being a high performer.

At some time in your career, you may be different from others in your workplace. Which of the following would be considered a viable piece of advice to offer someone who is "different"?

Choose a mentor who is who has more experience than you, and is more influential within the company.

A management by objectives program includes

Developing action plans

Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT?

Disclosing one's sexual orientation is the key to better work attitudes for lesbian, bisexual, gay and transgender individuals.

Which of the following questions would require a tactical decision in response?

How should we market the new product line?

Which of the following is accurate for goal setting?

Management commitment is key to successful implementation of MBO programs

The similarity/attraction phenomenon may explain which of the following?

Minorities are hired as often as their Caucasian counterparts.

Which of the following statements regarding race diversity in the American workplace is correct?

Overt discrimination against ethnic minorities still occurs in many workplaces.

An example of a question requiring a strategic decision is

Should we downsize our organization?

Which of the following statements regarding the similarity/attraction phenomenon is INCORRECT?

Surface-level traits affect interpersonal interactions only after people have known each other for a long time.

Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because women just aren't as good at math. This is

a stereotype

All of the following are challenges of managing age diversity in the workplace EXCEPT:

an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.

Reasonable accommodation for employees with disabilities may require the firm to purchase equipment for the disabled employees' use but does not require any schedule or job duty modifications.

false

Research indicates that older employees exhibit higher absenteeism than their younger counterparts.

false

Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision.

false

Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to two cases in the store is called a(n):

decision rule

In order to increase the feedback you receive, you could

develop a positive relationship with your manager.

When an incomplete figure appears on a sheet of paper, we are able to discern the entire figure because we

extrapolate from the information available to us.

In firms pursuing a growth strategy, there is a negative relationship between racial diversity in the firm and company performance.

false

In the most effective performance appraisal meetings, criticism of the individual personality traits is very important.

false

Innovation and creativity are the same thing.

false

Legal complaints charging organizations with discrimination have largely been eliminated due to the passage of a number of laws in the U.S. prohibiting discrimination against protected classes.

false

Tomas was excited because Sandi's Bakery was offering buy one-get one free on their tasty eclairs so he bought a dozen. Last week, the eclairs were 50% off and he didn't buy any. Tomas experienced

framing bias

To improve overall performance management, in addition to performance appraisals, a company should use

frequent one-on-one meetings.

Michele is being considered for a managerial position at Halliburton. She completes a TAT as part of an assessment center exercise for prospective managers. Facilitators will examine the results carefully for their manager choices knowing that

individuals high in need for achievement may find it difficult to delegate authority to subordinates.

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?

intuitive decision-making model

Internal attribution

is the belief that a behavior is caused by the characteristics that are specific to that person.

The glass ceiling

is the underrepresentation of women and minorities in executive and upper level management positions of companies.

When interviewing, keep all of these pieces of advice in mind EXCEPT:

it is not how you dress, but how confident you are that determines your success.

Stuart works on an auto assembly line. Last year he was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, he is also responsible for welding all parts of the entire left rear wheel area. This auto assembly line underwent a job re-design using the ________ ________technique.

job enlargement

Olaf works on an assembly line in an Oslo factory. Last month the assembly line processes were overhauled. Olaf is still responsible for soldering electrical contacts on an appliance component, but now he is also expected to review each component for quality defects after he solders. If he notes any defects, he can place the component in the scrap bin. If he scraps five such pieces in succession, he is permitted to press an emergency button above his station, which stops the assembly line completely. This job re-design is a reflection of the _____ ______________ philosophy.

job enrichment

Internal attribution occurs with

low consensus, low distinctiveness, and high consistency.

One way to satisfy self-actualization needs is to

pursue a master's degree through a company's tuition reimbursement program

Maslow's theory of motivation is criticized because

research does not support the argument that satisfied needs no longer motivate behavior

Which of the following is a hygiene factor in Herzberg's theory of motivation?

salary

Experts propose that creativity occurs as a result of the interaction between all of the following factors EXCEPT

serendipity or luck

To enhance organizational creativity, a manager might consider focusing on

team composition

Interactional justice is

the degree to which people are treated with respect, kindness and dignity in interpersonal interactions.

The decision-making process where decisions are arrived at without conscious reasoning, arguing that experts make decisions by scanning the environment for cues to recognize patterns is

the intuitive decision-making model

Analysis paralysis is when more and more time is spent on gathering information and thinking about it, but no decisions are made.

true

Ethnocentrism is the belief that one's own culture is superior to other cultures.

true

High levels of perceived justice create higher levels of employee commitment.

true

If used on a short-term basis, relative ranking appraisals may help an organization become more performance-oriented because they tend to weed out employees with persistent performance problems.

true

In collectivist cultures, the importance of family is critical to understanding the nature of the society.

true

One of the explanations for the wage gap between men and women is that women pursue occupations that are lower-paying than those pursued by men.

true

Reinforcement theory is based on behavioral and operant conditioning.

true

Research suggests that some employees may be stigmatized if they were hired under an affirmative action program.

true

Research suggests that when we do self-evaluations, our scores are consistently higher than the scores given us by our peers and superiors. This is an example of self-enhancement bias.

true

The rational decision-making process is best used when the decision is important and you are trying to maximize outcomes.

true