Managing People and Organizations Exam 3 Study Set
Mark has found that if he uses praise and flattery to get his subordinates in a good mood, and is generally helpful and friendly to his subordinates, he has a much easier time influencing their behavior. This is an example of which influence tactic?
Integration
Human Capital Architecture Model
Job families contribute differentially to competitive advantage in relation to job requirements and relation to core competencies
Self-Managed Team
a group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide
Virtual Team
a group of people that rely primarily or exclusively on electronic forms of communication to work together in accomplishing goals.
Cross-Functional Team
a team composed of employees from different functional areas of the organization
Organizational Functions
1. Accomplish complex tasks 2. Generate new ideas 3. Socialize and train newcomers
When hiring or promoting individuals into leadership positions, it is important to avoid individuals with undesirable personality traits, including the Dark Triad. Name the 3 Dark Triad Traits.
1. Narcissism - entitlement 2. Machiavellianism - manipulative 3. Psychopathy - remorseless
What are the three possible individual reactions when someone attempts to exercise their power over someone else?
1. Resistance 2. Compliance 3. Commitment
Individual Functions
1. Satisfy the individual's need for affiliation 2. Improve one's self-esteem and sense of identity
Conscientiousness
A personality dimension that describes someone who is responsible, dependable, persistent, and organized
Individuals and groups with unique skills but whose skills are not directly related to a company's core strategy are known as
Complementary/Alliance Partners
Which leadership theory/approach is based on the premise that a leader's effectiveness is contingent on the extent to which a leader's style fits or matched characteristics of the situation at hand?
Contingency Theory
Employees with skills to perform a job that is valueable but not unique or difficult to replace are known as ____ _________.
Core Employees Example: Salespeople
What is one way to effectively reduce social loafing?
Create smaller groups or teams
AllTooWell Inc. is an online electronics retailer selling laptops and tablets. The company is known for its unique approach to customer support, which is known for going above and beyond satisfying customer complaints and issues. What kind of a strategy is AllTooWell using?
Differentiation Strategy
______ power is power that is based on special knowledge, skills, and expertise that the leader possesses.
Expert
One effective task-oriented leader behavior is _________, which included efforts aimed at defining and organizing work relationships and roles; establishing clear patterns or organization, communication, and ways of getting things done.
Initiating Structure
This type of influence tactic is meant to build enthusiasm by appealing to others emotions, ideals or values
Inspirational Appeals
You are part of a group who meets every Wednesday at 6:00 PM. You are all expected to come to the meeting prepared and ready to discuss your progress over the last week. All members understand and agree to these behaviors. What are these behaviors an example of?
Group Role
A mental representation of the traits and behaviors that people believe are possessed by leaders is known as
Leadership Prototype
What type of power is based on one's formal job title or position in an organization?
Legitimate Power
If a company focused on creating value by reducing their costs, what type of strategy are they using?
Low-Cost Strategy
This type of leadership represents a general failure to take responsibility for the actions and results of the employees you manage.
Passive Leadership
________ power is increased when coworkers and subordinates like, respect, admire, and generally look up to a manager as a good role model.
Referent
_____ are a set of expected behaviors for a particular position.
Roles
Taylor takes over as a CEO of Holy Ground, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35% of the positions. Even after this, the remaining employees resist her ideas. This represents the _____ stage; it is a time of testing.
Storming
_________ _________ _______ are employers who have unique skills that are linked directly to the company's strategy?
Strategic Knowledge Workers
This type of empowerment involves transferring authority and responsibilities to employees through job design and job characteristics
Structural Empowerment
Leader Behaviors that primarily intent to ensure that people, equipment, and other resources are used in an efficient way are BEST described as
Task-Oriented
Employees whose skills are of less strategic value and generally available in the labor market.
Traditional or Supporting Labor Example: Clerical Workers
Which behavioral leadership style is characterized by inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation?
Transformational Leadership
What group theory states that groups process through 5 stages (forming, storming, norming, performing, and adjourning)?
Tuckman's Model
Empowerment
efforts to enhance employee performance, well-being, and positive attitudes by giving employees greater influence.
When employees feel a sense of meaning, competence, self-determination, and impact at work, they are said to be experiencing __________.
empowerment
Personal Power
expert power, referent power
Project teams
groups similar to task forces that normally run their operation and have total control of a specific work project
Relationship-Oriented Leadership
leaders concerned with developing good relations with their subordinates and to be liked by them
Position Power
legitimate power, reward power, coercive power
Psychological Empowerment
meaning, competence, self-determination, impact at work
Norms
rules and expectations by which a society guides the behavior of its members
A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable is best described as a ____.
team