Managing People and Organizations Exam 3 Study Set

Mark has found that if he uses praise and flattery to get his subordinates in a good mood, and is generally helpful and friendly to his subordinates, he has a much easier time influencing their behavior. This is an example of which influence tactic?

Integration

Human Capital Architecture Model

Job families contribute differentially to competitive advantage in relation to job requirements and relation to core competencies

Self-Managed Team

a group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide

Virtual Team

a group of people that rely primarily or exclusively on electronic forms of communication to work together in accomplishing goals.

Cross-Functional Team

a team composed of employees from different functional areas of the organization

Organizational Functions

1. Accomplish complex tasks 2. Generate new ideas 3. Socialize and train newcomers

When hiring or promoting individuals into leadership positions, it is important to avoid individuals with undesirable personality traits, including the Dark Triad. Name the 3 Dark Triad Traits.

1. Narcissism - entitlement 2. Machiavellianism - manipulative 3. Psychopathy - remorseless

What are the three possible individual reactions when someone attempts to exercise their power over someone else?

1. Resistance 2. Compliance 3. Commitment

Individual Functions

1. Satisfy the individual's need for affiliation 2. Improve one's self-esteem and sense of identity

Conscientiousness

A personality dimension that describes someone who is responsible, dependable, persistent, and organized

Individuals and groups with unique skills but whose skills are not directly related to a company's core strategy are known as

Complementary/Alliance Partners

Which leadership theory/approach is based on the premise that a leader's effectiveness is contingent on the extent to which a leader's style fits or matched characteristics of the situation at hand?

Contingency Theory

Employees with skills to perform a job that is valueable but not unique or difficult to replace are known as ____ _________.

Core Employees Example: Salespeople

What is one way to effectively reduce social loafing?

Create smaller groups or teams

AllTooWell Inc. is an online electronics retailer selling laptops and tablets. The company is known for its unique approach to customer support, which is known for going above and beyond satisfying customer complaints and issues. What kind of a strategy is AllTooWell using?

Differentiation Strategy

______ power is power that is based on special knowledge, skills, and expertise that the leader possesses.

Expert

One effective task-oriented leader behavior is _________, which included efforts aimed at defining and organizing work relationships and roles; establishing clear patterns or organization, communication, and ways of getting things done.

Initiating Structure

This type of influence tactic is meant to build enthusiasm by appealing to others emotions, ideals or values

Inspirational Appeals

You are part of a group who meets every Wednesday at 6:00 PM. You are all expected to come to the meeting prepared and ready to discuss your progress over the last week. All members understand and agree to these behaviors. What are these behaviors an example of?

Group Role

A mental representation of the traits and behaviors that people believe are possessed by leaders is known as

Leadership Prototype

What type of power is based on one's formal job title or position in an organization?

Legitimate Power

If a company focused on creating value by reducing their costs, what type of strategy are they using?

Low-Cost Strategy

This type of leadership represents a general failure to take responsibility for the actions and results of the employees you manage.

Passive Leadership

________ power is increased when coworkers and subordinates like, respect, admire, and generally look up to a manager as a good role model.

Referent

_____ are a set of expected behaviors for a particular position.

Roles

Taylor takes over as a CEO of Holy Ground, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35% of the positions. Even after this, the remaining employees resist her ideas. This represents the _____ stage; it is a time of testing.

Storming

_________ _________ _______ are employers who have unique skills that are linked directly to the company's strategy?

Strategic Knowledge Workers

This type of empowerment involves transferring authority and responsibilities to employees through job design and job characteristics

Structural Empowerment

Leader Behaviors that primarily intent to ensure that people, equipment, and other resources are used in an efficient way are BEST described as

Task-Oriented

Employees whose skills are of less strategic value and generally available in the labor market.

Traditional or Supporting Labor Example: Clerical Workers

Which behavioral leadership style is characterized by inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation?

Transformational Leadership

What group theory states that groups process through 5 stages (forming, storming, norming, performing, and adjourning)?

Tuckman's Model

Empowerment

efforts to enhance employee performance, well-being, and positive attitudes by giving employees greater influence.

When employees feel a sense of meaning, competence, self-determination, and impact at work, they are said to be experiencing __________.

empowerment

Personal Power

expert power, referent power

Project teams

groups similar to task forces that normally run their operation and have total control of a specific work project

Relationship-Oriented Leadership

leaders concerned with developing good relations with their subordinates and to be liked by them

Position Power

legitimate power, reward power, coercive power

Psychological Empowerment

meaning, competence, self-determination, impact at work

Norms

rules and expectations by which a society guides the behavior of its members

A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable is best described as a ____.

team