managing people and organizations test 4

______ are powerful forms of social control that influence group and member behavior

Group roles and norms

the _____ conflict handling style is a give-and-take approach

compromising

the styles of conflict handling are differentiated along two dimensions

concern for others and concerns for self

max needs to create a plan for his final art project. inez, also in the class, passes by and sees max sitting at an outdoors cafe, having coffee. he seems really relaxed. inez asks him how come he isnt stressed thinking about the final project. what does this scenario indicate?

doing "nothing" may be one of the most important creative things to do

All work groups progress through the stages of group development to become effective teams

false

the tendency to experience groupthink decreases as a group becomes more cohesive

false

a person in the encourager role will

foster group solidarity by accepting and praising various points of view

in a complicated decision environment, a manager should use the ____ method of decision making

rational

functional conflict is also known as constructive or cooperative conflict

true

the members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group

true

what is the difference between formal and informal groups?

a formal group is assigned by an organization or its managers to accomplish specific goals

mark is looking to buy his first home. his friends suggest that he check the style of the house and the number of rooms. he is, therefore, focusing extensively on the look of the house to evaluate its value, rather than its condition and location. this implies that mark was engaged himself in the ____ bias

anchoring

identifying and modeling appropriate ways for people to interact with colleagues is a(n) ___ strategy

anti-bullying

nate is the manager at a small appliance store. he is working with an unhappy customer who is yelling at him. nate's policy onhandling customer complaints is to give the customer what they want even at the cost to the company. this represents the _____ handling style

avoiding

larry and roger wanted to buy office furniture for the new location of their advertising firm. they discussed their needs. larry said that he needed plastic furniture and roger stated that he needed wooden shelves. they also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. which of the following steps of added-value negotiation is described in this situation?

clarify interests

which of the following situation is most likely to result in conflict

competition of limited resources

the ____ conflict handling style is a give-and-take approach

compromising

jim is head of the marketing department and must decide how to allocate a fixed amount of funds. there are two top projects that jim believes hold the most promise. recently, the majority of funds have been allocated to project a, but jim wonders if it is time to provide project b with a larger share of the money. jim decides to assign a particular individual, clara, to throughly criticize the proposal for project b, looking for every possible flaw. which technique is jim using to help him make it better decision?

devil's advocacy

laura is head of ABC systems. she needs to allocate a fixed amount of funds to various projects. there are two top projects that laura belive hold the most promise. she decides to arrange a structured debate for the two top proposals. importantly, the assumptions of each proposal are identified, and a conflicting counterpropsal is generated based on a different set of assumptions. advocates of each poisiton present and debate the merits of their proposal before laura makes her decision. which technique os laura using to help her make a better decision?

dialectic method

orna is a restaruant manager. she is helping a server who has a difficult gueest. everything is wrong-the water, the menu, the food, the service. orna knows that this customer is always unhappy and delights in picking on the server. orna bluntly tells the server that she needs to learn better conflict handling skills. but then, orna goes over to the customer, who begins to argue with her. so she tells the customer to leave and not borrow to come back. this best represents the _____ conflict handling style.

dominating

kathryn is looking for ideas on how best to grow her small business. she and her three partners sit down to brainstorm suggestions. which of the following rules will help ensure a positive brainstorming session?

encourage wild ideas

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

false

Normative intuition represents the notion that decision makers are restricted by a variety of constraints when making decisions.

false

Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline. Teresa is using _______ in order to make this decision.

her expertise

recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which if the following personality traits?

high tolerance for uncertainty

the forms of intution are

holistic hunched and automated experiences

mark, the business head of a firm, wanted to give new year's gifts to his employees. he discussed this with his employees and decided to give leather computer bags. mark stated that he did not want to give the cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. identify the step of added-value negotiation used in this situation

identify options

pietro is assigned to a team in his environmental science class. he is not comfortable with sam, the team leader, but is not completely sure why. which of the following behaviors would not build trust?

if sam keeps information to himself

when issues are complex, berrer solutions are needed, commitment is needed, and time is avalible, the ____ conflict handling style is appropriate

integrating

We all use shortcuts or ________ when making decisions.

judgmental heuristics

______ represents cognitive shortcuts or bisses that are used to simplify the process of making decisions.

judgmental heuristics

which of the following situations is most likely to produce conflict

maria cannot finish her report until juan provides the financial spreadsheet. juan is late and maria is afraid she wont meet her deadline

a neutral and trained third party can guide others to find innovative solutions to conflict. to ensure neutrality, most organizations hired ADR qualified outsiders, In this case, a(n) _______ is one who does not render a decision. rather, it is up to the parties to the conflict to reach a mutually acceptable decisions

mediator

______ is a give-and-take decision-making process involving tow or more parties with different preferences. for example, labor management negotiations over wages, hours, and working conditions.

negotiation

despite the information avalible, becky consistantly uses her cell phone to text when driving down the highway. this is an example of ____ decision making

nonrational

which of the following statements about norms is not true?

norms are typically written down and discussed openly by groups

_____ is solving problems by producing the best possible solution

optimizing

the _____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting

performing

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

personality

in a simple environment, a manager should use the ____ model of decision making

rational

Sarah and bill were recently hired at the local manufacturing plant. before being hired, they were interviewed by the team members with whom they were going to work. the team contained members from various areas of the manufacturing process. as part of the training process, Sarah and bill met the other team members a number of times, na learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and bill's new team is an example of a(n) ____ team

self managed

which of the following is not an unethical tactic to use in negotiations?

showing emotions

when jamie comes to work in the mroning, the forst thing he dies is head to the employees lounge where he grabs a cup of coffee and talks to coworkers for several minutes. this implies that he probably has a

social orientation

carol takes over CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing

storming

groups share norms and have goals

true

in a complex decision context, there is one right answer, but many unknown obscure cause-and-effect relationships. in this kind of situation, the most effective decision making method is institution

true

organizations with the most effective teams typically use hybrid rewards and reward and recognize both individual and team performance

true

programmed conflict is conflict that raises different opinions regardless of the personal feelings of the manngers

true

the ration model of decision making explains hoe managers should make decisions

true

communication trust is

trust of disclosure

tina is a restaurant manager at a high-end restaurant. she works very long hours, and sometimes double shifts. when she's home, she is constantly texting and answering texts from the restaurant. her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself. tina is experiencing

work-family conflict