MANGT 531: Chapter 2
A powerful vision combined with a well-identified mission work together in an organization to create ______. A. focus B. employability C. product analysis D. cultural awareness
A powerful vision combined with a well-identified mission work together in an organization to create ______. Answer: A. focus
A vision provides a ______ for the future. It describes where the organization is headed. A. focus point B. formal plan C. specific plan D. mission
A vision provides a ______ for the future. It describes where the organization is headed. Answer: A. focus point
A strong vision and a good mission statement are critical parts of the ______ planning process. A. environmental B. mission C. informal D. strategic
A strong vision and a good mission statement are critical parts of the ______ planning process. Answer: D. strategic
Because organizational culture is based at least partly on assumptions, values, and beliefs, it is a very powerful force in ______ how people act within its boundaries. A. analyzing B. valuing C. controlling D. balancing
Because organizational culture is based at least partly on assumptions, values, and beliefs, it is a very powerful force in ______ how people act within its boundaries. Answer C. controlling
Christina recommends that the organization invest in creating a strong brand image so consumers will be willing to pay more for its product than they are willing to pay for its competitor's product. Christina is recommending the ______ strategy. A. branding B. cost leadership C. differentiation D. focus
Christina recommends that the organization invest in creating a strong brand image so consumers will be willing to pay more for its product than they are willing to pay for its competitor's product. Christina is recommending the ______ strategy. Answer: C. differentiation
Differentiation attempts to create an impression of difference for the company's product or service in the mind of the ______. A. manager B. customer C. employee D. shareholder
Differentiation attempts to create an impression of difference for the company's product or service in the mind of the ______. Answer: B. customer
Executives at Acme Global display their awards and certificates prominently in their offices. This demonstration of their achievements is part of the ______ level of culture. A. behavior B. values and beliefs C. assumptions D. formal
Executives at Acme Global display their awards and certificates prominently in their offices. This demonstration of their achievements is part of the ______ level of culture. Answer: A. behavior
Internal (company) and external (competitors, customers, governments, etc.) environments largely determine how managers must act to provide the organization with the right combination of people to help the organization reach its ______ goals. A. environmental B. formalization C. strategic D. organizational
Internal (company) and external (competitors, customers, governments, etc.) environments largely determine how managers must act to provide the organization with the right combination of people to help the organization reach its ______ goals. Answer: C. strategic
Nike and Coca-Cola are well-known for following the ______ strategy. A. cost leader B. price leader C. differentiation D. focus or niche
Nike and Coca-Cola are well-known for following the ______ strategy. Answer: C. differentiation
On its website, Acme Global published a statement of what the various organizational units will do and what each will accomplish to fulfill the organization's vision. This is a ______ statement. A. strategy B. mission C. HR scorecard D. structure
On its website, Acme Global published a statement of what the various organizational units will do and what each will accomplish to fulfill the organization's vision. This is a ______ statement. Answer: B. mission
Rebecca is examining a measure of the financial return the human resources department received for its investment in a new performance appraisal system. The new system cost $3,500 and saved more than $5,000 in payroll expenses. Rebecca is examining the ______. A. economic value added B. return on investment C. gain from investment D. balanced scorecard
Rebecca is examining a measure of the financial return the human resources department received for its investment in a new performance appraisal system. The new system cost $3,500 and saved more than $5,000 in payroll expenses. Rebecca is examining the ______. Answer: B. return on investment
Research has shown that human resource management is an important ______ business function that influences the performance of both large and small organizations. A. environmental B. formalization C. strategic D. centralization
Research has shown that human resource management is an important ______ business function that influences the performance of both large and small organizations. Answer: C. strategic
Strategic advantage occurs when an organization analyzes the ______ better and reacts to it quicker than its competitors do while using all of its internal resources efficiently, thus creating the sustainable competitive advantage. A. environment B. employees C. management D. vision
Strategic advantage occurs when an organization analyzes the ______ better and reacts to it quicker than its competitors do while using all of its internal resources efficiently, thus creating the sustainable competitive advantage. Answer: A. environment
The organizational chart of Acme Global looks like a pyramid. It illustrates the various layers in the organization and provides information on the chain of command. Overall, it provides information on ______ in the organization. A. centralization B. vertical differentiation C. formalization D. horizontal differentiation
The organizational chart of Acme Global looks like a pyramid. It illustrates the various layers in the organization and provides information on the chain of command. Overall, it provides information on ______ in the organization. Answer: B. vertical differentiation
The three levels of ______ include behavior, values and beliefs, and assumptions. A. organizational culture B. organizational structure C. employees D. mission and vision
The three levels of ______ include behavior, values and beliefs, and assumptions. Answer: A. organizational culture
A(n) ______ describes what an organization plans to become at a particular point in time in the future. A. strategy B. vision C. mission statement D. organizational structure
A(n) ______ describes what an organization plans to become at a particular point in time in the future. Answer: B. vision
Acme Global created an application that allows customers to send in orders quickly and easily. Since rolling out the new app, orders have increased by 20%. This represents the influence of ______ in the external environment on the organization. A. labor force B. shareholders C. technology D. competition
Acme Global created an application that allows customers to send in orders quickly and easily. Since rolling out the new app, orders have increased by 20%. This represents the influence of ______ in the external environment on the organization. Answer: C. technology
Acme Global had to put its plans to build a new plant on hold when interest rates went up and the organization was not able to borrow enough money to build the plant. This represents the influence of ______ in the external environment on the organization. A. shareholders B. society C. the economy D. competition
Acme Global had to put its plans to build a new plant on hold when interest rates went up and the organization was not able to borrow enough money to build the plant. This represents the influence of ______ in the external environment on the organization. Answer: C. the economy
Acme Global has endeavored to drive out all unnecessary business expenses in its operations. Acme Global is likely following a ______ strategy. A. niche B. cost leader C. focus leader D. differentiation
Acme Global has endeavored to drive out all unnecessary business expenses in its operations. Acme Global is likely following a ______ strategy. Answer: B. cost leader
Acme Global hired a director of safety to help the organization ensure compliance with the Occupational Safety and Health Act. This represents the influence of ______ in the external environment on the organization. A. the economy B. customers C. the government D. suppliers
Acme Global hired a director of safety to help the organization ensure compliance with the Occupational Safety and Health Act. This represents the influence of ______ in the external environment on the organization. Answer: C. the government
Acme Global is analyzing how it can take customers away from organizations in other industries and whether organizations in other industries could take its customers away. It is analyzing the ______ in the five forces model. A. power of suppliers B. threat of substitute products and services C. potential new entrants D. rivalry among competitors
Acme Global is analyzing how it can take customers away from organizations in other industries and whether organizations in other industries could take its customers away. It is analyzing the ______ in the five forces model. Answer: B. threat of substitute products and services
Acme Global is analyzing whether it needs to prepare for new competition in the industry. It determines that the barriers to enter its market are getting lower. Acme Global is analyzing the ______ in the five forces model. A. power of buyers B. rivalry among competitors C. potential new entrants D. threat of substitute products and services
Acme Global is analyzing whether it needs to prepare for new competition in the industry. It determines that the barriers to enter its market are getting lower. Acme Global is analyzing the ______ in the five forces model. Answer: C. potential new entrants
Acme Global is considering expanding the number of suppliers it uses. It is concerned that it is too dependent on two suppliers. Acme Global is analyzing the _____ in the five forces model. A. threat of substitute products and services B. power of suppliers C. rivalry among competitors D. power of buyers
Acme Global is considering expanding the number of suppliers it uses. It is concerned that it is too dependent on two suppliers. Acme Global is analyzing the _____ in the five forces model. Answer: B. power of suppliers
Acme Global is considering what the organization will look like in 10 years and what the vision of the organization is. From this, it is clear that Acme Global is trying to answer which of the following major strategic question? A. What is our present situation? B. Where do we want to go? C. How do we plan to get there? D. What should our strategy be?
Acme Global is considering what the organization will look like in 10 years and what the vision of the organization is. From this, it is clear that Acme Global is trying to answer which of the following major strategic question? Answer: B. Where do we want to go?
Acme Global is examining how many contracts it has with "major" purchasers. It considers a "major" purchaser one that purchases more than $1 million of products per year. Acme Global is analyzing the ______ in the five forces model. A. power of buyers B. power of suppliers C. threat of substitute products and services D. rivalry among competitors
Acme Global is examining how many contracts it has with "major" purchasers. It considers a "major" purchaser one that purchases more than $1 million of products per year. Acme Global is analyzing the ______ in the five forces model. Answer: A. power of buyers
Acme Global is examining whether their products satisfy their customers' current needs and considering whether they have the right kind of workforce in place. From this, it is clear that Acme Global is trying to answer which of the following major strategic questions? A. What is our present situation? B. Where do we want to go? C. How do we plan to get there? D. What should our strategy be?
Acme Global is examining whether their products satisfy their customers' current needs and considering whether they have the right kind of workforce in place. From this, it is clear that Acme Global is trying to answer which of the following major strategic questions? Answer: A. What is our present situation?
Acme Global is seeking information on how to create a plan that will allow it to reach its goals. In doing so, Acme Global is trying to answer which of the following major strategic questions? A. What is our present situation? B. Where do we want to go? C. How do we plan to get there? D. What should our mission be?
Acme Global is seeking information on how to create a plan that will allow it to reach its goals. In doing so, Acme Global is trying to answer which of the following major strategic questions? Answer: C. How do we plan to get there?
Acme Global is trying to predict and prepare for what its competitors will do next. In a way, Acme Global is scrambling and jockeying for position in the market. This attempt to predict and prepare is part of the ______ section of the five-forces analysis. A. power of suppliers B. power of buyers C. threat of substitute products and services D. rivalry among competitors
Acme Global is trying to predict and prepare for what its competitors will do next. In a way, Acme Global is scrambling and jockeying for position in the market. This attempt to predict and prepare is part of the ______ section of the five-forces analysis. Answer: D. rivalry among competitors
Acme Global managers and executives have created a statement describing expectations of what the organization is going to do to become the organization that has been envisioned. In other words, Acme Global has created a(n) ______. A. vision B. organizational structure C. mission statement D. strategy
Acme Global managers and executives have created a statement describing expectations of what the organization is going to do to become the organization that has been envisioned. In other words, Acme Global has created a(n) ______. Answer: C. mission statement
Acme Global prefers to concentrate decision-making at the top of the organizational chart. This allows the company to focus on hiring good decision makers in only a few jobs. This would indicate that Acme Global has a high degree of ______ in its structure. A. centralization B. vertical differentiation C. horizontal differentiation D. formalization
Acme Global prefers to concentrate decision-making at the top of the organizational chart. This allows the company to focus on hiring good decision makers in only a few jobs. This would indicate that Acme Global has a high degree of ______ in its structure. Answer: A. centralization
Acme Global recently hired several new employees who worked at a rival organization. Acme Global lured the employees away by offering more pay and better benefits. Acme Global's actions reflect the influence of ______ in the external environment on the organization. A. customers B. competition C. society D. suppliers
Acme Global recently hired several new employees who worked at a rival organization. Acme Global lured the employees away by offering more pay and better benefits. Acme Global's actions reflect the influence of ______ in the external environment on the organization. Answer: B. competition
Acme Global recently won a bid to provide a large number of widgets for a government contract. To complete the order, the organization will need to order more raw materials. This will require Acme to rely in part on ______ to ensure organizational success. A. suppliers B. shareholders C. technology D. competition
Acme Global recently won a bid to provide a large number of widgets for a government contract. To complete the order, the organization will need to order more raw materials. This will require Acme to rely in part on ______ to ensure organizational success. Answer: A. suppliers
Acme Global seeks to hire skilled employees who are willing to use their creativity to improve the organization's products and services. Acme Global does this because the organization recognizes the influence of ______ in the external environment on the organization. A. suppliers B. shareholders C. technology D. customers
Acme Global seeks to hire skilled employees who are willing to use their creativity to improve the organization's products and services. Acme Global does this because the organization recognizes the influence of ______ in the external environment on the organization. Answer: D. customers
Acme Global tries to be a good neighbor to the people who live and work in the cities where the organization's plants are located. In one neighborhood, citizens asked Acme Global to identify the location of all its suppliers. When it was discovered that Acme Global used suppliers who were 1,000 miles from the plant, the citizens asked Acme Global to consider using more local suppliers. Acme Global agreed and found similar suppliers closer to its plant. This represents the influence of ______ in the external environment on the organization. A. suppliers B. society C. technology D. competition
Acme Global tries to be a good neighbor to the people who live and work in the cities where the organization's plants are located. In one neighborhood, citizens asked Acme Global to identify the location of all its suppliers. When it was discovered that Acme Global used suppliers who were 1,000 miles from the plant, the citizens asked Acme Global to consider using more local suppliers. Acme Global agreed and found similar suppliers closer to its plant. This represents the influence of ______ in the external environment on the organization. Answer: B. society
An organization following a ______ strategy will be concerned with finding employees who are flexible and adaptable, who have the ability to innovate and create new processes, and who can work in uncertain environments within cross-functional teams. A. generic cost leadership B. focus C. mission D. differentiation
An organization following a ______ strategy will be concerned with finding employees who are flexible and adaptable, who have the ability to innovate and create new processes, and who can work in uncertain environments within cross-functional teams. Answer: D. differentiation
An organization following a ______ strategy will be most interested in minimizing all internal costs, including employee costs. Such an organization will be concerned with maximum efficiency and effectiveness. A. differentiator B. generic cost leadership C. niche D. vision
An organization following a ______ strategy will be most interested in minimizing all internal costs, including employee costs. Such an organization will be concerned with maximum efficiency and effectiveness. Answer: B. generic cost leadership
Andrew recommends that the organization do everything it can to lower the organizational costs required to produce widgets while still charging customers the same price for the product. Andrew is recommending the ______ strategy. A. cost cutting B. cost leadership C. differentiation D. niche
Andrew recommends that the organization do everything it can to lower the organizational costs required to produce widgets while still charging customers the same price for the product. Andrew is recommending the ______ strategy. Answer: B. cost leadership
As human resource director, Emmy is entering employee skills and performance appraisal data into a computer. The data will be used in the strategic planning process to determine training needs. Emmy is using a ______. A. human resource management system B. organizational chart C. balanced scorecard D. social media
As human resource director, Emmy is entering employee skills and performance appraisal data into a computer. The data will be used in the strategic planning process to determine training needs. Emmy is using a ______. Answer: A. human resource management system
At Acme Global, the top manager reports to the board of directors. The board is not involved in the day-to-day operations of the organization, but it can hire or fire top management. This represents the influence of ______ in the external environment on the organization. A. shareholders B. society C. technology D. economics
At Acme Global, the top manager reports to the board of directors. The board is not involved in the day-to-day operations of the organization, but it can hire or fire top management. This represents the influence of ______ in the external environment on the organization. Answer: A. shareholders
Executives at Acme Global give awards to high performing employees. The executives believe that if they recognize the performance of a few employees it will inspire all employees to work hard. This type of decision-making is part of the ______ level of culture. A. behavior B. values and beliefs C. assumptions D. objective
Executives at Acme Global give awards to high performing employees. The executives believe that if they recognize the performance of a few employees it will inspire all employees to work hard. This type of decision-making is part of the ______ level of culture. Answer: B. values and beliefs
Holly had an idea for improving the process of recording invoices. When she told her boss about her idea, he told her it was a good idea but the department would stick with the old system. When she asked why they could not change to the new system, her boss would only say, "We have always done it this way and it makes sense to us." This is an example of the ______ level of culture. A. behavior B. values and beliefs C. assumptions D. objective
Holly had an idea for improving the process of recording invoices. When she told her boss about her idea, he told her it was a good idea but the department would stick with the old system. When she asked why they could not change to the new system, her boss would only say, "We have always done it this way and it makes sense to us." This is an example of the ______ level of culture. Answer: C. assumptions
Human resource management is a critical component of meeting ______ goals, because without the right people with the right types of education, skills, and mind-set, an organization cannot expect to accomplish its objectives. A. organizational B. strategic C. formalization D. environmental
Human resource management is a critical component of meeting ______ goals, because without the right people with the right types of education, skills, and mind-set, an organization cannot expect to accomplish its objectives. Answer: A. organizational
Human resource managers must become comfortable with collecting and analyzing ______ to drive results. A. workforce science B. big data C. data analytics D. technologies
Human resource managers must become comfortable with collecting and analyzing ______ to drive results. Answer: B. big data
In most organizations, the mission is generally narrower and more ______ than the vision. A. general B. formal C. specific D. informal
In most organizations, the mission is generally narrower and more ______ than the vision. Answer: C. specific
In organizational culture, ______ are values and beliefs that are so deeply ingrained that they are considered unquestionably true. A. returns B. assumptions C. investments D. scorecards
In organizational culture, ______ are values and beliefs that are so deeply ingrained that they are considered unquestionably true. Answer: B. assumptions
In organizational culture, ______ includes the observable things that people do and say or the actions employees take. A. objectives B. behavior C. complexity D. analytics
In organizational culture, ______ includes the observable things that people do and say or the actions employees take. Answer: B. behavior
In organizational culture, ______ represent the way people believe they ought to behave, and beliefs represent "if, then" statements like "If I do X, then Y will happen." A. values B. systems C. investments D. resources
In organizational culture, ______ represent the way people believe they ought to behave, and beliefs represent "if, then" statements like "If I do X, then Y will happen." Answer: A. values
In organizational structure, ______ deals with the physical separation of different parts of the organization. A. horizontal differentiation B. spatial differentiation C. vertical differentiation D. complexity
In organizational structure, ______ deals with the physical separation of different parts of the organization. Answer: B. spatial differentiation
In organizational structure, ______ is the degree to which three types of differentiation exist within the organization. A. complexity B. data analytics C. formalization D. organizational culture
In organizational structure, ______ is the degree to which three types of differentiation exist within the organization. Answer: A. complexity
In organizational structure, ______ refers to how many layers there are in the organization from the top to the bottom. A. horizontal differentiation B. complexity C. vertical differentiation D. spatial differentiation
In organizational structure, ______ refers to how many layers there are in the organization from the top to the bottom. Answer: C. vertical differentiation
In organizational structure, ______ refers to how the organization is broken up laterally. This usually is done by breaking the organization up into departments. A. vertical differentiation B. formalization C. spatial differentiation D. horizontal differentiation
In organizational structure, ______ refers to how the organization is broken up laterally. This usually is done by breaking the organization up into departments. Answer: D. horizontal differentiation
In organizational structure, ______ refers to the way in which the organization is divided into different segments, both physically and within artificial boundaries such as departments. A. complexity B. organizational culture C. data analytics D. formalization
In organizational structure, ______ refers to the way in which the organization is divided into different segments, both physically and within artificial boundaries such as departments. Answer: A. complexity
In the past few years, Acme Global has been fortunate to have a strong talent pool available from which it can draw employees. This reflects the influence of ______ in the external environment on the organization. A. society B. shareholders C. labor force D. competition
In the past few years, Acme Global has been fortunate to have a strong talent pool available from which it can draw employees. This reflects the influence of ______ in the external environment on the organization. Answer: C. labor force
Javier is making a list of all the functions his human resource management department provides. The list includes many services to the organization such as recruitment, selection, training, and performance appraisals. Javier is working on the ______ step of the HR Scorecard. A. identifying HR deliverables B. identifying HR system alignment C. aligning the system with company strategy D. identifying HR efficiency measures
Javier is making a list of all the functions his human resource management department provides. The list includes many services to the organization such as recruitment, selection, training, and performance appraisals. Javier is working on the ______ step of the HR Scorecard. Answer: A. identifying HR deliverables
On its website, Acme Global published a statement of what it expects to become as an organization in 10 years. It does not say how Acme Global will achieve this future state. This is a ______ statement. A. mission B. strategy C. vision D. culture
On its website, Acme Global published a statement of what it expects to become as an organization in 10 years. It does not say how Acme Global will achieve this future state. This is a ______ statement. Answer: C. vision
The SWOT analysis is a process of ______ an organization's available resources in order to make the most of strengths and opportunities while ______ danger to the organization from its weaknesses and threats. A. balancing; minimizing B. balancing; eliminating C. identifying; clarifying D. practicing; replicating
The SWOT analysis is a process of ______ an organization's available resources in order to make the most of strengths and opportunities while ______ danger to the organization from its weaknesses and threats. Answer: A. balancing; minimizing
The Snapple products produced by Dr. Pepper follow the ______ strategy. A. cost leader B. price leader C. differentiation D. focus or niche
The Snapple products produced by Dr. Pepper follow the ______ strategy. Answer: D. focus and niche
The ______ environment consists of a series of influences that originate outside the organization and that the organization cannot control. A. mission B. vision C. internal D. external
The ______ environment consists of a series of influences that originate outside the organization and that the organization cannot control. Answer: D. external
The five artifacts of ______ are heroes, stories, slogans, symbols, and ceremonies. A. organizational structure B. organizational culture C. employee levels D. mission and vision
The five artifacts of ______ are heroes, stories, slogans, symbols, and ceremonies. Answer: B. organizational culture
The four dimensions of the ______ are identifying HR deliverables, identifying HR system alignment through the use of a high-performance work system (HPWS), aligning the system with company strategy, and identifying HR efficiency measures. A. economic record B. balanced scorecard C. HR scorecard D. business record
The four dimensions of the ______ are identifying HR deliverables, identifying HR system alignment through the use of a high-performance work system (HPWS), aligning the system with company strategy, and identifying HR efficiency measures. Answer: C. HR scorecard
The jobs at Acme Global are very standardized. Each job has a clear job description and there are many policies, procedures, and rules for employees to follow. This creation of a routine way of doing jobs suggests that Acme Global has a high degree of ______ in its structure. A. centralization B. spatial differentiation C. formalization D. horizontal differentiation
The jobs at Acme Global are very standardized. Each job has a clear job description and there are many policies, procedures, and rules for employees to follow. This creation of a routine way of doing jobs suggests that Acme Global has a high degree of ______ in its structure. Answer: C. formalization
The managers and executives at Acme Global have decided on a statement that identifies what they expect the business to become within 6 years. They have identified Acme Global's ______. A. goals B. mission C. vision D. environmental awareness
The managers and executives at Acme Global have decided on a statement that identifies what they expect the business to become within 6 years. They have identified Acme Global's ______. Answer: C. vision
The written objective "to increase the durability of our product by 20%" is missing which recommended criteria? A. It does not focus on a single result. B. It is not specific. C. It is not measurable. D. It has no target date.
The written objective "to increase the durability of our product by 20%" is missing which recommended criteria? Answer: D. It has not target date
Victor recommends that the organization focus on selling its products to people aged 65 and older. Victor is recommending the ______ strategy. A. senior B. cost leadership C. differentiation D. niche
Victor recommends that the organization focus on selling its products to people aged 65 and older. Victor is recommending the ______ strategy. Answer: D. niche
Walmart is well-known for following the ______ strategy. A. cost leader B. price leader C. broad differentiation D. niche based on differentiation
Walmart is well-known for following the ______ strategy. Answer: A. cost leader
What is our present situation? Where do we want to go? How do we plan to get there? These are the three questions that build an organization's ______ plan. A. organizational B. strategic C. environmental D. management
What is our present situation? Where do we want to go? How do we plan to get there? These are the three questions that build an organization's ______ plan. Answer: B. strategic
______ is the process of establishing and implementing mechanisms to ensure that organizational objectives are achieved. A. Missioning B. Visioning C. Controlling D. Organizing
_____ is the process of establishing and implementing mechanisms to ensure that organizational objectives are achieved. Answer: C. Controlling
______ are interacting database systems that deliver HR information and allow human resource managers to automate some human resource management functions. A. Return on Investments B. Human resource management systems C. HR scorecards D. Economic value added
______ are interacting database systems that deliver HR information and allow human resource managers to automate some human resource management functions. Answer: B. Human resource management systems
______ are statements of what is to be accomplished in singular, specific, and measurable terms, with a target date. A. Objectives B. Organizational structure C. Strategy D. Vision
______ are statements of what is to be accomplished in singular, specific, and measurable terms, with a target date. Answer: A. Objectives
______ consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share. A. Organizational culture B. Data analytics C. Complexity D. Formalization
______ consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share. Answer: A. Organizational culture
______ identifies HR deliverables and HR system alignment, compares HR alignment with strategy, and measures organizational gains created by HR practices. A. Human resource management systems B. Return on investment C. Economic value added D. HR scorecard
______ identifies HR deliverables and HR system alignment, compares HR alignment with strategy, and measures organizational gains created by HR practices. Answer: D. HR scorecard
______ involves the collection of extremely large data sets on which it has only recently become possible to perform data analytics. A. Big data B. Workforce Science C. Technologies D. Data analytics
______ involves the collection of extremely large data sets on which it has only recently become possible to perform data analytics. Answer: A. Big data
______ is a measure of profits that remain after the cost of capital has been deducted from operating profits. A. Human resource management systems B. Return on investment C. Economic value added D. HR scorecard
______ is a measure of profits that remain after the cost of capital has been deducted from operating profits. Answer: C. Economic value added
______ is a measure of the financial return the organization receives because of something it did to invest in the organization or its people. A. Economic value added B. Human resource management systems C. Return on investment D. HR scorecard
______ is a measure of the financial return the organization receives because of something it did to invest in the organization or its people. Answer: C. Return on investment
______ is a plan of action designed to achieve a particular set of objectives for an organization. A. Mission statement B. Vision C. Objectives D. Strategy
______ is a plan of action designed to achieve a particular set of objectives for an organization. Answer: D. Strategy
______ is one of the mechanisms now used to both monitor and—at least partially—control organizational environments. A. Vision B. Mission C. Scorecard D. Social media
______ is one of the mechanisms now used to both monitor and—at least partially—control organizational environments. Answer: D. Social media
______ is the convergence of human resource management and big data. A. Technologies B. Data analytics C. Economic analysis D. Workforce science
______ is the convergence of human resource management and big data. Answer: D. Workforce science
______ is the degree to which decision-making is concentrated within the organization. A. Data analytics B. Formalization C. Centralization D. Complexity
______ is the degree to which decision-making is concentrated within the organization. Answer: C. Centralization
______ is the degree to which jobs are standardized within an organization. This is the degree to which the organization created policies, procedures, and rules that "program" the jobs of the employees. A. Organizational culture B. Data analytics C. Complexity D. Formalization
______ is the degree to which jobs are standardized within an organization. This is the degree to which the organization created policies, procedures, and rules that "program" the jobs of the employees. Answer: D. Formalization
______ is the process of accessing large amounts of data to analyze those data and gain insight into significant trends or patterns within organizations or industries. A. Complexity B. Organizational culture C. Formalization D. Data analytics
______ is the process of accessing large amounts of data to analyze those data and gain insight into significant trends or patterns within organizations or industries. Answer: D. Data analytics
______ measures financial, customer service, internal process, and learning and growth (or sustainability) measures. A. Balanced scorecard B. Economic value added C. HR scorecard D. Human resource management systems
______ measures financial, customer service, internal process, and learning and growth (or sustainability) measures. Answer: A. Balanced scorecard
______ planning is about planning for the long-term future; to be successful, you need to plan using goals and measurable standards. A. Strategic B. Organizational C. Environmental D. Objectives
______ planning is about planning for the long-term future; to be successful, you need to plan using goals and measurable standards. Answer: A. Strategic
______ refers to the way in which an organization groups its resources to accomplish the organization's mission. A. Strategy B. Organizational structure C. Mission statement D. Objectives
______ refers to the way in which an organization groups its resources to accomplish the organization's mission. Answer: B. Organizational structure