MATS ARTS
Laws
"Must behaviors" indicating that a person must abstain from certain acts are called:
96 million characters
96 megabytes would be roughly equivalent to:
Creditor
A business or individual to whom a debt is owed is a:
An option
A contract to keep an offer open for a specified period of time supported by consideration is called:
Individual's perception of the situation
A crisis is greatly determined by the:
Egalitarian
A family in which the governance of power is shared by both man and woman is referred to as:
Return the overpayment immediately
A funeral director submits a bill for his services for $7500. The estate's administrator sends a check for $8500.How should the funeral home handle the overpayment?
30%
A funeral home has $90,000 of accounts receivable. $50,000 of that is current, $ 10,000 is in the 30 to 60 day column, and $20,000 is in the 60 to 90 day column, and $lO,OOO is over 90 days. What percent of the accounts receivable is past due?
Establish a working rapport
A funeral practitioner who actively listens and communicates during the initial contact with a family is trying to do which of the following?
Cremation
A heating process which incinerates human remains:
Patriarchal
A joint family is always:
An assignment of proceeds
A legal instrument which authorizes payment of insurance funds for funeral expenses to a funeral home is:
Summons
A notice of complaint given to a defendant defining the complaint and a time frame for which an answer must be received is a(n) :
Sanctuary
A place devoted to the worship of any deity.*
A floppy disk
A plastic disc on which data can be stored magnetically is called a:
"Talking about it can help"
A practitioner can best help the bereaved by saying which of the following?
$154.00
A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% tax on merchandise. Prices are as follows; services $2000, casket $2250, vault $1600: total $5850. How much sales tax does the Funeral director pay to the state?
Notification of death
A request (usually made by a surviving family member) for a funeral home to transfer a deceased to the funeral home is called:
Casket
A rigid container which is designed for the encasement of human remains and which usually is constructed of wood, metal, fiberglass, plastic or like material:
Funeral Ceremony
A service commemoration of the deceased with the body present:
OSHA
A specific federal agency (Department) charged with the enforcement of safety and health legislation.
A eulogy
A speech about the character of a deceased person at a funeral service is known as:
Earnest
A written agreement, such as a deed, is delivered to a third person. That person is to deliver it to another person only on performance of a specific action by the person. This type of agreement is known as an:
Constructive custody
Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have
Encourage the family to allow the child to participate in the funeral
An 8-year old child has lost a sibling to SIDS. The practitioner should:
Acolyte
An altar attendant is called:
Qualified
An endorsement including the words "without recourse" is what type of endorsement?
A service with no religious connotation
An example of a humanistic service would be:
Pine
An example of a softwood species casket would be:
An honorarium
An unsolicited gift to a clergyman is called:
Outer burial containers
Any container which is designed for placement in the grave around the casket including, but not limited to burial vaults, grave boxes and grave liners:
Funeral Provider
Any person, partnership or corporation that performs cremation and sells funeral goods:
Form 40-1330
Application for Headstone / Marker.*
Livery
Automotive equipment made available for hire is called:
Non-declinable service fee
Basic services is the only fee which the consumer cannot decline. Funeral provider should recover expenses for services, facilities or unallocated overhead in this charge:
Increase the resistance to rust and corrosion
Chromium is added to carbon steel primarily to:
Non-directive
Client-centered counseling is also known as:
Personnel management
Developing activities with an organizational climate conducive to maximum efficiency and worker satisfaction is called:
Jewish Orthodox
Embalming is usually not practiced by the:
Libel
False statements made in writing for the purpose of injuring the reputation of another constitute:
Service, Product
Funeral service management is more _______ oriented than _______ oriented:
DD 214
Military discharge papers.*
An independent contractor
Mr. Smith was engaged by Ms. Johnson to wash all the windows in Ms. Johnson's apartment house. Mr. Smith was to be paid $750, and the job was to be done within 7 days. Ms. Johnson would have no control over the operation. Mr. Smith is:
A transverse cut in the cap
Of the following, which represents the only difference between a perfection full couch casket design and a perfection half couch casket design?
Adult son
Of the following, who has the primary right to control final disposition of a body?
The mission statement
One part of the "planning process" is called:
Include a specific time duration Be definite Be seriously intended
Requirements for a valid offer must : 1-Include a specific time duration, 2-Include an acceptance, 3-Be definite, 4-Be seriously intended
Surviving spouse or next of kin.
The United States flag that accompanies the body of a deceased military person should be presented to the:
It helps with acceptance of reality
The best reply to give to family members who-ask about the benefit of viewing the deceased is:
Mortuary Law
The branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is called:
Ventricular fibrillation
The cause of death on the death certificate that would indicate heart failure would be:
A death certificate
The decedent's Social Security number is required to be entered on:
Account balance
The difference between the total debits and the total credits in an account is the:
The Order Concerning Embalmers
The first major attempt to establish requirements, tests, and licenses for embalmers in the United States was:
Needs assessment
The first step to ADA compliance is to conduct a:
Adequate pre-counseling.
The indirect method of approach for casket selection requires:
No limit
The lime limit for making application for a veteran's headstone for a deceased veteran is:
Nave
The main body of the church where seating is provided is the:
Dr. Thomas Holmes
The man who translated Jean Gannal's "History of Embalming" in 1834 and thereby made embalming available to the American public was:
Main level
The most effective location for a casket selection room in the funeral home is the:
The Funeral Director
The one who directs the details of the funeral service in accordance with the wishes of the deceased's family is called the:
Assignee
The party to whom a contract is assigned is called the:
Sale
The passing of title from seller to buyer for a price is called a:
Consumer value index
The percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise Yields the:
Bishop of the ward
The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the:
Proving the cash
The process of determining whether the amount of cash, both on hand and in bank, is the same as amount entered in the accounting records is called:
Mourning
The process of incorporating a loss into one's life is known as:
Equality
The purpose in using a pall is to represent:
McGregor
The term "Theory X and Theory Y" is also known by what name?
A general ledger
The type of ledger that contains all the accounts shown in a trial balance is known as:
A pall
Traditionally, the name given to a symbolic cloth covering placed over the casket is called:
Veteran's Affairs
Ultimately, the standard government headstone or marker is the property of the:
Have a public viewing Have a private service
Under the ADA (Americans with Disabilities Act, when a death is due to HIV (AIDS), the funeral home may: 1-Require a sealed casket, 2-Have a public viewing, 3-Charge more for embalming, 4-Have a private service
Reasons why hardwood caskets may cost more than metal caskets
Variable costs, amount of workmanship involved, and the species available are:
No charge
What is the charge for burial in a National Cemetery ?
A primitive funeral rite
When a Native American is placed on a scaffold by tribal members, it is considered:
Before the scheduled visitation hours
When a child has experienced the death of a family member, it is best for close family members to bring the child to the funeral home for the first time:
Awareness of non-verbal messages Skilled questioning Ability to summarize
When building a relationship with the bereaved, the practitioner should have which of the following skills? 1-Awareness of non-verbal messages, 2-Filtered listening, 3-Skilled questioning, 4-Ability to summarize information
Bloodborne Pathogens
Which OSHA standard requires funeral homes to provide specific training, PPE, and vaccination against Hepatitis B?
Ceremonies
Which of the following are charged with symbolic content and similar to rituals?
Mouse Keyboard
Which of the following are input devices for a computer? 1-Mouse, 2-Keyboard, 3-Printer, 4-Monitor
Concurrent stresses
Which of the following is a determinant of grief?
Memory chip
Which of the following is a part of the CPU of a computer?
psychotherapy
Which of the following is a specialized technique to help people with complicated grief reactions?
Delivering a death certificate to the family
Which of the following is an example of aftercare?
Journal Ledger Trial balance Financial statements
Which of the following lists the proper order of accounting procedures?
Openness Immediately offering alternatives
Which of the following skills are useful during post-funeral follow-Up? 1-Openness, 2-Refraining from making rebutting statements, 3-Immediately offering alternatives, 4-Asking leading questions
Conditional sale
Which of the following terms describes a sale in which the buyer (so long as the buyer is not in default) has a right to possession before payment in full is made ?
AIDS
Which of the following types of death would allow for anticipatory grief to occur?
Baud rate
Which term refers to the speed at which information is telecomputed?
Joint
Which type of family traditionally practices patriarchal governance?
Tom, age 37, son
Within an extended patriarchal family, who would assume the leadership position of the family upon the death of the father?
Cultural Relativism
the attitude that all groups or cultures are equal and important is known as:
The nearest of kin
Information on a death certificate should be discussed only with:
37%
If a funeral director purchased a casket for $350.00 and sold It for $950.00 the consumer value index for that piece of merchandise would be:
Chaplain
In a military funeral, who leads the casket to the grave?
Judge
In a state court of original jurisdiction, the chief officer is the:
Family Honorary casket bearers and other groups
In most cases, designated reserved seating will be for which of the following? 1-Family members, 2-Honorary casket bearers and other groups, 3-Funeral directors and staff, 4-funeral escort
A green apron and a white sash over the waist
In the Mormon church, for a man who has been through the temple, the clothing consists of white undergarments, socks, shirt and trousers with a robe over the right shoulder extending diagonally across the chest in a straight line to the left ankle, plus:
Unearned
Income received in advance is:
