MBA 631 final
Family and Medical Leave Act require employers to provide up to how many weeks of unpaid leave for childbirth, adoption, or family emergencies?
12 weeks
In the United States today, how many Fortune 500 companies have a woman CEO?
37
Laylah wanted to set up her team so that it would be highly innovative. Which of the following teams is most likely to produce innovative ideas?
A team with different backgrounds and skill sets
Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?
Balanced scorecard
Providing career opportunities and advancement for women and other employees from underrepresented groups to retain them is an example of which dividend of workplace diversity?
Better use of employee talent
Which of the following is not a common method for reducing a perceived inequity?
Change equity
Which of the following statements accurately compares charismatic leaders to transactional leaders?
Charismatic leaders are often less predictable than transactional leaders.
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
Culture change pertains to the organization as a whole. T/F
False
The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families. T/F
False
The principle of unity of command suggests that managers within an organization should reach an agreement on the goals and objectives of the organization. T/F
False
Which of the following are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy?
Functional, divisional, and matrix
Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?
Hierarchy of needs theory
Brent, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next 10 years. He is most likely to perform which of the following activities?
Human resource planning
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking.
Which of the following outlines the knowledge, skills, education, physical abilities, and other characteristics needed to adequately perform the job?
Job specification
Which of the following comes from organizational structure and promotes stability, order, and problem solving within the structure?
Position power
Modern organizations use which of the following during recruiting?
Realistic job previews Internships Big data analytics Social media
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
Role ambiguity
Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?
She should investigate and discover the cause of the problem.
Which of the following are examples of channels that managers might choose to use when communicating with employees?
Telephone, electronic mail, and memo
Which of the following statements accurately compares the traditional organization development model to the large-group intervention model?
The traditional model has a focus on a specific problem or group, whereas the large-group intervention model has a focus on the entire system
In which of the following are budgeted amounts for the coming year imposed on middle- and lower-level managers?
Top-down budgeting
Finding the right people to apply new information technology is a current strategic issue of particular concern for HR managers. T/F
True
The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission. T/F
True
According to the text, which of the following would improve your chances of getting the job?
Turning questions into conversations
Jackie, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be
a creative individual
The desire to form close personal relationships, avoid conflict, and establish warm friendships describes
a need for affiliation.
A task force is
a temporary committee formed to solve a specific problem
Kenya has been appointed as a team leader for an online apparel company. Her team is tasked with developing a new vision statement for the organization. Recently, members of the team have been disagreeing on the best way to develop the vision statement and Kenya has noticed a few employees forming an alliance. As leader, Kenya should
ask each team member to participate and share their individual ideas.
Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?
b. None of these choices c. Terminate three employees for excessive absenteeism. d. Develop new measures of absenteeism. e. Set new absenteeism standards.
Ami, an Asian woman, was a highly successful manager at Optics International. After 10 years with the company, she applied to be a top manager. The executives interviewing employees for the position decided against hiring Ami due to the stereotypes that she was "not top manager material" because she is too quiet and unassertive. What does this example demonstrate?
bamboo ceiling
What type of leader has the ability to inspire and motivate people to do more than they normally would, despite obstacles and personal sacrifice?
charismatic
Which of the following tactics for implementing change should not be used in most cases?
coercion
Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?
confrormist
A model of leadership that describes the relationship between leadership styles and specific organizational situations is called a
contingency approach
Which of the following refers to the generation of novel solutions to perceived problems?
creativity
Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?
cross-functional team
Which of the following statements is true? a. When performance deviates from a standard, managers have the option to interpret the deviation. b. When a standard deviates from performance, managers must interpret the deviation. c. None of these choices d. When performance deviates from a standard, managers must interpret the deviation e. When a standard deviates from performance, managers have the option to interpret the deviation.
d. When performance deviates from a standard, managers must interpret the deviation
Gina wishes to transfer authority and responsibility to her subordinates. This process is known as
delegation
Which of the following is more common in large teams?
development of subgroups
Research has shown that
diverse groups are more creative than homogeneous groups.
Which of the following behaviors is not consistent with the socioemotional role?
energize
The belief that one's own group is superior to other groups is known as
ethnocentrism.
Which theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards?
expectancy theory
Which of the following includes anticipated and actual expenses for a responsibility center?
expenses budget
Alivia is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n)
explicit statement.
A change in behavior or performance that occurs as the result of experience refers to perception. T/F
false
According to research, an individual's personality has no effect on how they respond to stressors. T/F
false
An accommodating style of handling conflict involves a high degree of assertiveness and a low degree of cooperation. T/F
false
An expense budget lists forecasted and actual revenues of the organization. T/F
false
Benchmarking focuses on the quantity of an end product or service. T/F
false
Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication. T/F
false
Communication is the process by which information is transmitted from the speaker to the listener. T/F
false
In most companies, managers rely exclusively on qualitative measures to measure actual performance. T/F
false
Individual personalities emerge during the performing stage. T/F
false
Job-centered leaders are those leaders that establish high performance goals and display supportive behavior toward subordinates. T/F
false
One of the consequences of diversity in the workplace is a decreased quality of team problem solving. T/F
false
One of the questions that human resource planning should ask is "What are the profit margin and the inventory turnover rate?" T/F
false
Organizational innovation refers to the adoption of a new idea by an organization. T/F
false
Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women. T/F
false
Research shows that managers in creative companies avoid risk and experimentation. T/F
false
Restraining forces are the problems or opportunities that motivate organizations to make a change. T/F
false
Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding. T/F
false
Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. T/F
false
The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors. T/F
false
The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness. T/F
false
The effective follower exhibits neither critical, independent thinking nor active participation. T/F
false
The focus of reengineering is on function, not workflows. T/F
false
The fourth step in the control process is comparing actual activities to performance standards. T/F
false
The job characteristic of autonomy influences the worker's experiencing meaningfulness of work. T/F
false
The number of employees reporting to a supervisor is his or her span of management. T/F
false
The sensation-thinking style prefers dealing with theoretical or technical problems. T/F
false
Two common behaviors of the socioemotional role are energizing and encouraging. T/F
false
Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. T/F
fasle
fact that women might be better managers because of their more collaborative approach
female advantage
Paying a woman less than a man for the same work is an example of
gender discrimination
All of the following are key steps of setting up feedback control systems except
getting employee opinions
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?
goal difficulty
The early research on leadership traits was referred to as the
great man approach
Research shows that what type of people are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded?
high machs
Malika's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from
horizontal to vertical
Ashley has average technical skills, but her real strengths lay in visualizing the benefits of others' ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n)
idea champion
Upward communication is usually used to communicate information about all of the following except
indoctrination
Vivian is the vice president of marketing for Flight to Go, a large airplane manufacturer. Vivian realizes that her company may be set in its ways, and she wants to improve innovation by purchasing the small operation of an innovative airline mechanic. Vivian is considering
innovation by acquisition.
Karina is a first line supervisor at Wolfs, Inc. She wishes to increase her employees' opportunities for growth and learning. Which of the following techniques should she use?
job enrichment
An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called
large-group intervention
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?
large-group intervention
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
machiavellianism
Which of the following typically is not considered a staff department?
manufacturing
Listening is what percent of effective communication?
more than 70%
Which of the following have the greatest impact, according to Herzberg, on job satisfaction?
motivators
Self-directed teams consist of 5 to 20
multiskilled workers
Which of the following is typically ambiguous, concerns novel events, and imposes great potential for misunderstanding?
nonroutine message
Which of the following refers to messages sent through human actions and behaviors rather than through words?
nonverbal communication
The first step in the perception process is
observation
a planned, systematic process of change that uses behavioral science knowledge to create a positive corporate culture and improve the way people and departments relate to one another
organization development
The forming stage of team development is characterized by
orientation
Which of the following comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values?
personal power
Which of the following is a positive emotion?
pride
Net income divided by sales is the correct formula for calculating
profit margin on sales
Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
realistic job preview
Which of the following is not a traditional model dimension of diversity?
religious beliefs
An advantage of functional structures is the
resulting economies of scale.
The tendency to overestimate the contribution of internal factors to one's success is part of which of these?
self-serving bias
Jason has a career in negotiating. Which of the following problem-solving styles does Jason most likely have?
sensation-feeling
Traditionally, what span of management has been recommended?
seven
Firms produce goods in batches of one or a few products designed to customer specification in a
small batch production
Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?
social learning theory
One of the newest ways of gauging whether a candidate is right for the company is by checking
social networking sites checking
During which stage of team development do individual personalities emerge and people become more assertive in clarifying their roles and what is expected of them?
storming
Which of the following are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction?
strengths
Kyle's work group consistently exceeds the goals that members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by
taking corrective action.
Which of the following is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed?
task force
A centralized network is one in which
team members communicate through one individual to make decisions.
The capacity of an information channel is influenced by all of these except
the ability to minimize costs.
The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need is referred to as
the frustration-regression principle
In utilizing the matching model of employee selection
the organization offers inducements and the employee offers contributions.
The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of
the self-serving bias.
A contingency approach to leadership that links the leader's behavioral style with the task readiness of subordinates is called
the situational model of leadership
A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as a monoculture. T/F
true
A formal communication channel is a communication channel that flows within the chain of command. T/F
true
A leader who works to fulfill subordinates' needs and goals as well as to achieve the organization's larger mission is called a servant leader.
true
All managers are involved in human resource management.
true
From the attributions viewpoint, if you call a person careless and lazy, you are making an internal attribution about them. T/F
true
Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them. T/F
true
Impersonal written media, including flyers and bulletins, are the lowest in channel richness. T/F
true
In a recent survey, women held 50.4% of all jobs in the United States. T/F
true
Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. T/F
true
Nationality and work style are included in the inclusive dimension of diversity. T/F
true
Norms begin to develop in the first interactions among members of a new team. T/F
true
One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity. T/F
true
One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior. T/F
true
Rational persuasion is one interpersonal influence tactic available for leaders. T/F
true
Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work. T/F
true
The alienated follower is a person who is an independent, critical thinker but is passive in the organization. T/F
true
The divisional structure fosters excellent coordination within divisions, but coordination across divisions is often poor. T/F
true
The group of theories that explain how employees meet their needs and determine their success are called process theories. T/F
true
The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels. T/F
true
The income statement shows revenues coming into the organization from all sources and subtracts all expenses. T/F
true
The pure functional structure is appropriate for achieving internal efficiency goals. T/F
true
The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory. T/F
true
Three distinguishing personal characteristics associated with successful leaders are intelligence, honesty, and self-confidence. T/F
true
Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager. T/F
true
Training is one of the most frequently used approaches to changing people's mind-sets. T/F
true
Tulah is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience. T/F
true
Two possible tactics for overcoming resistance to change are coercion and negotiation. T/F
true
Compared to men, women tend to
use their unique conversational style to show involvement.
In which approach of structural design are departments independent and services contracted to the central hub for a profit?
virtual network
An example of non-verbal communication is all of these except
written memo
