Mgmt 1 Final (ch.8 after)

adjusting to changing markets is a normal function of a _____ economy

capitalist

considered advantages to centralized authority?

greater top-management control, more efficiency, simpler distribution system, stronger brand/corporate image

Real time is the _____ moment or the _____ time in which something takes place.

present ; actual

important decisions to be made while designing an organization include:

1) centralization vs. decentralization 2) span of control 3) tall vs. flat organization structures 4) departmentalization

Which of the following would qualify as staff personnel in the line-and-staff organization?

1) human resource managers 2) legal advisers 3) marketing research analysts

Which organizational theorist put great trust in managers and felt the firm would do well if employees simply did what they were told?

Max Weber

cross-functional self-managed teams are used in organizations to

break down barriers between functional departments

an organization structure in which decision-making authority is maintained at the top level of management is called a(n) _____ organization.

centralized

in line-and-staff structures, staff managers provide advice and support to _____ departments on specialized matters such as finance, engineering, human resources, and the law.

line

personnel directly responsible for achieving organizational goals are:

line personnel

in a line and staff organization, those who advise line personnel but do not have the authority to issue direct orders to them are the company's ______ personnel.

staff

a ______ corporation uses a networks organization structure in order to be flexible.

virtual

_____ organization structures respond to customer demands faster because its lower-level employees have authority and responsibility for making decisions.

Flat

the line organization has direct lines of ______ that extend from the top manager to employees at the lowest level of the organization

authority, communication, responsibility

managing ______ has become a critical managerial function because the increasing rate of change affects all orgs.

change

The Ford Motor Company's ______ _____ is the manufacture and marketing of automobiles and trucks

core competencies

result of departmentalization process

creation of group of specialists to process the human resources functions of the business, the creation of a group including only accountants to process financial transactions

an important reason why companies _____ authority is to be more responsive to customer needs

decentralized

An organization structure in which decision-making authority is delegated as far down the chain of command as possible:

decentralized organization

The process of setting up individual departments to do specialized tasks is called ______

departmentalization

Disadvantages of departmentalization by function include:

depts. may not communicate well (ex. production may be so isolated from marketing that it does not get needed feedback from customers) ; employees may identify with their depts goals rather than the organization (ex. purchasing dept may find a good value somewhere and buy a huge volume of goods. makes purchasing look good, but high cost of storing the goods hurts overall profitability); company response to external changes = slow

regardless of the size of the organization, the principles of organizing include

dividing up the tasks to be done, deciding what work needs to be done

when a house painting company divides workers into those who prepare the surface, those who paint the trim, and those who paint the walls, it is an example of:

division of labor

Restructuring involves redesigning an organization so that it can be more ______ and ______

effective ; efficient

An organizational structure that has only a few levels of managers who have a broad span of control is called a:

flat organization

Remaining ______ is the key to an organization's success in changing times.

flexible

the principle of organizational structure where one person is at the top and other managers are ranked sequentially from the top down is called:

hierarchy

a firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?

hybrid

Max Weber's principles of organization resembled Fayol's. In addition, Weber emphasized which of the following principles?

job descriptions, written rules, decision guideline, and detailed records. consistent procedures, regulations, and policies. staffing and promotion based on qualifications.

if an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

matrix organization

one way organizations adapt their structures to reduce costs in response to change is to:

outsource some functions; eliminate middle managers

For a department to operate effectively, the organization must allocate it sufficient ______ such as funds and personnel.

resources

the ______ of control is the optimal number of subordinates a manager should supervise.

span

in a virtual corporation the replaceable firms are joined together on a(n) _____ basis to create a flexible organization.

temporary

disadvantages to matrix organization

costly & complex, confusing to employees as to where their loyalty belongs - with project manager or their functional unit, requires good interpersonal skills as well as cooperative employees and managers to avoid communication problems, temp. solution to long term problem

production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called ______ personnel

line

which of the following have the authority to issue orders and enforce discipline to line workers?

line managers

Chain of command is the line of authority that moves from _____ of a hierarchy to the _____ level.

top ; lowest

which of the following departments could be considered by a company approaching departmentalization by functions?

production, accounting, marketing

A ______ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.

MATRIX

staff employees ______ line managers in meeting their goals.

assist

those directly responsible for achieving the organization's production goals by issuing orders and enforcing discipline are ______ managers

line

Which of Fayol's principles states that materials and people should be placed and maintained in the proper location:

order

fayol's equity principle states that a manager should treat employees and peers:

with respect and justice

those directly responsible for the achievement of organization goals through production, distribution, and marketing of the company's products and services are its ______ managers

line

an important driver of change is customer expectations. consumers today expect ______ products and fast, friendly ______at

high quality ; service

4 ways to structure org

1) line organizations 2) line-and-staff organizations 3) matrix-style organizations 4) cross-functional

Disadvantages of a line structure for large businesses are:

too inflexible, few specialists or experts to advise people along the line, lengthy lines of communication

the organizational culture outlines a company's widely shared ______ and provides unity and cooperation

values

the reasons for implementing departmentalization include:

assign authority and responsibility to people so that you can control the whole process. If something went wrong in the accounting department, you would know who was responsible.

In line-and-staff structures, ______ managers provide advice and support to ______ departments on specialized matters such as finance, engineering, human resources, and the law

staff ; line