MGMT 2100 - Chapter 6

Select all that apply: What can employees do to avoid surprises during performance appraisals?

Check in with managers periodically to see how things are going. Ask managers informally for more frequent feedback.

True or false: Both performance management and performance appraisal are continual processes.

False

True or false: Feedback only provides information about individual performance.

False

Select all that apply: What are some of the reasons why feedback is not delivered?

Feedback is easy to put off because it takes time. Negative feedback can make someone feel bad. Feedback providers often lack confidence in issuing feedback.

Select all that apply: Tracking goal achievement and progress toward goals can have which impacts on employees?

It increases motivation. It improves performance.

Select all that apply: Why do so few people want to provide negative feedback?

They are uncomfortable delivering bad news. They are concerned about how the employee will react. They worry the exchange will harm their working relationship.

Select all that apply: Which of the following are found in performance management?

a defining of performance a monitoring of performance an evaluation of performance

An important factor in the perception of feedback is the fundamental _________ bias.

attribution

A customized process between two or more people with the intention of enhancing learning and motivating change is

coaching

An individualized and customized form of performance management is known as

coaching

Select all that apply: Which of the following terms describe trends in feedback?

continual inclusive informal

Select all that apply: Feedback delivery tends to be which of the following?

critical direct

Comparing actual performance to a previously set goal is the step in the performance management process called:

evaluating performance

Information about performance given to those who can make the situation better is the definition of:

feedback

Select all that apply: What elements need to be both monitored and evaluated when determining someone's performance?

goal achievement progress toward the goal

Feedback offers which of the following to those who can positively impact a situation?

information

Select all that apply: The two functions of feedback are to:

instruct motivate

Select all that apply: What are some of the biggest perceived detriments of the performance management system?

lack of fairness by the manager excessive emphasis on compensation poorly translated actionable goals for improvement

Select all that apply: What are reasons that employees have negative views of performance management systems?

limited guidance on how to improve performance infrequent feedback failure of managers to understand employee responsibilities

A process that defines expectations, evaluates performance against the expectations, and ensures consequences is _________ management.

performance

Performance appraisal differs from performance management because

performance appraisal is just the performance review

Select all that apply: When choosing measures of performance, which of the following criteria should be met?

relevancy accuracy

The first step in the performance management process is to:

set goals and communicate expectations

Select all that apply: Monitoring performance involves:

tracking the achievement of the goal measuring the progress toward the goals

Select all that apply: Which of the following describe the instructional function of feedback?

when new behaviors are taught when roles are made more clear

Click and drag on elements in order: Rank the steps in a performance management system with the first step on top and the last on the bottom.

1. Define Performance 2. Monitor Performance 3. Review Performance 4. Give Consequenses

It is important to monitor progress toward goal achievement in order to:

identify problems while pursuing a goal

When a manager monitors, evaluates, and creates consequences for an employee's work so that it meets defined performance expectations, it is an example of:

performance management

When monitoring performance, it is important to check progress to identify _________ that can be remedied.

problems or issues

Select all that apply: The factors that affect perceptions of feedback include:

reasonable goals or standards fairness of the system accuracy of the feedback

Select all that apply: Which of the following describe when feedback is motivational?

when there is promise of a reward when it is a reward

Select all that apply: When feedback comes as a surprise to an employee, what might be happening on the part of the manager?

The quantity of feedback is insufficient. The quality of feedback is lacking.