MGMT 211 E2

Ch 9 video - Jeff Bezos, the founder of Amazon believes in the principle that you start with the ________ and work backwards.

customer

Kurt Lewin identified the changing phase, whereby the change leader's task is to create a feel for a real need for change.

false

Profitability ratios measure the ability to generate enough cash to pay bills.

false

The top level of strategy in an organization is the business strategy.

false

A department manager stops by at his store before a shift to check if everything is ready to go. This is an example of a

feedforward control

A start-up airline that serves just the Northeastern U.S. and attempts to provide basic air travel service with no frills at the absolute lowest price in the region would be following a strategy of

focused cost leadership

The quality control manager at Town Cars Inc. demands zero defects on all parts received from its suppliers. This is an example of a(n) ________ standard.

input

At Home Décor Inc., the production manager demands zero defects on all raw materials received from its vendors. Which of the following concepts does this scenario illustrate?

input standard

Yahoo has created a special unit called the "Brickhouse," which is an idea incubator for employees to work on ideas submitted from employees throughout the company. The purpose is to achieve innovation while bypassing the bureaucracy. This unit is a

skunkworks

Andrew Youn started the One Acre Fund which provides small loans to Kenya's poor families to help them "grow their way out of poverty." This is an example of

social entrepreneurship

Ch 6 video - what is not an advantage of computerized systems?

software compatability

The goals set in the managing by objectives process should be:

specific and measurable

ABC and XYZ, two organizations in the same industry, have come together to pursue areas of mutual interest. This scenario exemplifies a(n):

strategic alliance

Ch 7 video - In coffee bean example discussed in the video, gathering information about various factors related to the cost of coffee bean would be considered a part of which step of strategic management process?

strategic analysis

ch 7 video - At Winton, data is gathered and analyzed to make profitable ___________ decisions.

strategic investment

Strategy is used to help organizations to maintain a

sustained competitive advantage

Which of the following is a project manager likely to use to ensure that a project is well planned and completed according to plan?

A Gantt chart

ch 6 video - which way would a medical professional exercise control using the W.O.W. cart and bar code to check a patient's medication and dosage?

Feedback control ???

Ch 8 video - Marissa Mayer's ban on telecommuting was put in place to increase

face time, teamwork, collaboration

Tina often shares the story of how she discovered the cancer drug, which is being developed by the company. She uses this story to help reinforce the commitment by employees to work hard to bring the product to market. Tina is an example of a(n)

symbolic leader

ch 6 video - the video illustrates how _____ create(s) control measures

systems, bar codes, technology

Ch 9 video - At Amazon, cultural values and norms are communicated to the employees through 'amazon think' and

the 14 leadership principles.

The potential for self-control is increased when people have all of the following EXCEPT: The resources necessary to do their jobs well A clear sense of organizational mission Restrictions on performance objectives and standards Their goals

Restrictions on performance objectives and standards

Managers arrange people and jobs into meaningful working relationships in order to clarify all of the following EXCEPT: Who is in charge of whom Who should do what The organization's mission How different work units are supposed to cooperate with each other

The organization's mission

Judy is considering delegating the task of office scheduling to her subordinate Tonisha. Which of the following does Judy NOT have to do to successfully delegate this task?

Walk Tonisha through each step and closely monitor her

Which of the following skills is NOT required to measure actual performance for the control process? You must be timely in the measuring process. You must be able to graph performance objectives and standards. You must be able to conduct accurate measurements. You must be willing to measure.

You must be able to graph performance objectives and standards

The best decisions made in organizations are likely to be

a blend of centralized and decentralized control facilitated by information technology

Which of the following businesses would most likely use economic order quantity (EOQ) as a method of inventory control?

a supermarket

At ABC Manufacturing, the process of turning ideas into products and methods that can increase profits would be called

business model innovation

Ch 8 video - During times of crisis or restructuring, it is likely that organizations like Yahoo! will maintain strong control over decision making by top managers, also known as

centralization

Ch 8 video - Marissa Mayer believed that her ban on working remotely would positively impact employee

collaboration and innovation

ch 6 video - what controls make sure things are being done correctly; they allow corrective actions to be taken while the work is being done

concurrent

Ch 9 video - As per Christopher North, the glue that holds Amazon's thousands of employees together is its

cultural values reflected in its leadership principles

Ch 9 video - Amazon is known for its _______ organizational culture.

customer obsessed

ch 7 video - As per SWOT analysis, an example of one of Winton's strengths would be

data analytics proficiency

Andy's company has asked him to provide recommendations for a new structure for the company. The CEO has outlined the organization's needs and communicated them to Andy. The CEO would like to receive expert advice regarding target customers, methods for improving coordination across functions within divisions, increasing accountability for service delivery, and improving flexibility to adapt to varying market conditions. Andy decides that a structure that could best fulfill these requirements is the

divisional structure

ch 6 video - what is least likely to be included in an electronic medical chart?

educational background of patients

The characteristics of successful and strong organizational cultures include

employing value-based management supports

Lauren is a supervisor of a large department and prides herself on running a smooth operation. She minimizes her time on the controlling function by primarily focusing on the situations that show the greatest deviation from desired performance. Lauren is practicing management by

exception

The board of directors of Esten Inc. is planning an incremental change within the company. In order to reduce employee resistance to the change, the management provides encouragement, training, channels for communicating problems and complaints, and ways of helping overcome performance pressures. Which of the following approaches has been used by Esten to deal with the resistance to change?

facilitation and support

A manager with a narrow span of control supervises more employees than a manager with a wide span of control.

false

Ch 8 video - When organizations are in dynamic and uncertain environments, their effectiveness depends on being able to adapt quickly to changing customer tastes and preferences, which requires a more

organic design

Kaniry Bank has many branches, which are all managed by individual branch managers. The branch managers have the supervisors of loans, investments, operations, and trusts reporting directly to them. This is an example of a

product structure

Along with their upper and lower control limits, a control chart measures

quality standards

ch 7 video - According to Harding, strategic decisions should be driven by ________ and not ______

rationality; feelings

Change programs have a better chance for success if

top management builds commitments within the workforce

A shared power strategy for change engages people in a collaborative process and develops the consensus needed to support the change.

true

One test of value-based management would be to assess whether the core values are understood by all members.

true

Research has clearly demonstrated that business performance can decline, if a firm engages in too much unrelated diversification.

true

Ch 9 video - One of the ways cultural values can be transmitted to the employees is through

written norms and gaining employee commitment to those norms