MGMT #3
True
A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other. a. True b. False
line function
A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. a. organic function b. mechanistic function c. staff function d. charted function e. line function
mechanistic organization
A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. organic organization b. mechanistic organization c. flat organization d. homogenous organization e. democratic organization
organic
A(n) _____ organization can be best defined as an organization that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular
departmentalization
ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines. a. functionalization b. functional empowerment c. departmentalization d. job dissemination e. reengineering
True
An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. True b. False
unity of command
As a result of their structures, matrix organizations automatically violate the principle of _____. a. stability of tenure of personnel b. esprit de corps c. unity of command d. degree of centralization e. delegation of authority
False
Cross-department coordination tends to be very easy in organizations with functional departmentalization. a. True b. False
False
Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise. a. True b. False
functional departmentalization
Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise. a. functional departmentalization b. hierarchical departmentalization c. customer departmentalization d. geographic departmentalization e. product departmentalization
True
Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise. a. True b. False
False
Job enlargement and job enrichment mean essentially the same thing. a. True b. False
True
Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together. a. True b. False
True
One of the advantages of a virtual organization is the fact that it allows member companies to share costs. a. True b. False
unity of command
One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor. a. unity of command b. centralization of authority c. empowerment d. job specialization e. synergistic authority
False
One of the reasons that matrix organizations are difficult to manage is that the organizational structure violates the principle of delegation of authority. a. True b. False
chain of command
Organizational authority is traditionally characterized by _____. a. empowerment b. chain of command c. reengineering d. behavioral informality e. autonomy
True
Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company. a. True b. False
False
Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers. a. True b. False
staff function
Ravi works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This activity can be best categorized as a(n) _____. a. staff function b. external function c. line function d. outsourced function e. automated function
True
Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition. a. True b. False
feedback
The amount of information a job provides to workers about their work performance best defines the term _____. a. evaluation b. interpretation c. feedback d. rejoinder e. appraisal
vertical line of authority that clarifies who reports to whom throughout an organization.
The chain of command can be best defined as the: a. vertical line of authority that negotiates conflict between different managers at the same level. b. horizontal line of authority that requires very little coordination throughout various departments. c. horizontal line of authority that indicates at which level of management an individual belongs. d. vertical line of authority that clarifies who reports to whom throughout an organization. e. matrix structure that groups together two or more forms of departmentalization.
job enrichment
The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work. a. job variety b. job enlargement c. job enrichment d. job rotation e. job specialization
matrix departmentalization
The primary advantage of _____ is the fact that it allows companies to manage large, complex tasks efficiently by avoiding duplication. a. product departmentalization b. matrix departmentalization c. functional departmentalization d. functional departmentalization e. geographic departmentalization
centralization of authority
The students of a university criticize the institution because all the decisions regarding events and fests are made by the dean and the students have to turn to him to make even small decisions. Here, the students criticize the university because it relies on _____. a. top management reciprocity b. specialization of tasks c. standardization of tasks d. centralization of authority e. decentralization of authority
organizational process
The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value. a. product management b. product position c. organizational structure d. organizational process e. organizational hierarchy
False
The term task description refers to the number, kind, and variety of tasks that individual workers perform in doing their jobs. a. True b. False
True
The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination. a. True b. False
accountability
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____. a. synergy b. reciprocity c. empathy d. utility e. accountability
Client relationships
Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. Skill variety b. Task identity c. Client relationships d. Task significance e. Autonomy
They can cost significantly less to run than traditional organizations
Which of the following is the primary advantage of modular organizations? a. They work with some companies, not with all. b. They can cost significantly less to run than traditional organizations. c. Their compositions are always changing. d. Their noncore business activities have no possibilities of becoming competitive advantage. e. They do not revolve around a central company.
A member of a company's finance department who provides advisory assistance to the marketing department
Which of the following persons most likely performs a staff function? a. A member of a company's finance department who provides advisory assistance to the marketing department b. A supervisor who is in charge of overseeing the manufacture of a company's products c. The vice president of a company who is responsible for marketing its products globally d. A production supervisor of a company who works in shifts e. A salesperson who is responsible for selling volumes of a company's products in a particular territory
They work best in stable, unchanging business environments
Which of the following statements about mechanistic organizations is true? a. They have broadly defined jobs. b. They have a flexible chain of command. c. They rely on decentralized authority. d. They work best in stable, unchanging business environments. e. They are characterized by horizontal communication based on task knowledge.
False
While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships. a. True b. False
Departmentalization
_____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks. a. Authorization b. Centralization c. Standardization d. Departmentalization e. Specialization
Standardization
_____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes. a. Innovation b. Reengineering c. Standardization d. Specialization e. Mechanization
Delegation of authority
_____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Centralization of authority b. Matrix functionality c. Decentralization of authority d. Staff functionality e. Delegation of authority
Job specialization
_____ is characterized by simple, easy-to-learn steps, low variety, and high repetition. a. Job specialization b. Job consistency c. Task standardization d. Task reengineering e. Task homogeneity
Matrix departmentalization
_____ is notorious for confusion and conflict between project managers in different areas of the organization. a. Geographic departmentalization b. Functional departmentalization c. Product departmentalization d. Matrix departmentalization e. Customer departmentalization
Autonomy
_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. Innovation b. Autonomy c. Task identity d. Skill feedback e. Task significance
Job design
_____ is the number, kind, and variety of tasks that individual workers perform in their jobs. a. Job placement b. Task transfer c. Job initiation d. Job design e. Task innovation