MGMT #3

True

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other. a. True b. False

line function

A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. a. organic function b. mechanistic function c. staff function d. charted function e. line function

mechanistic organization

A(n) _____ is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. a. organic organization b. mechanistic organization c. flat organization d. homogenous organization e. democratic organization

organic

A(n) _____ organization can be best defined as an organization that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular

departmentalization

ACST University is well known for the wide array of courses it offers. It offers courses in fine arts, humanities, science, and management. The university has dedicated divisions for each stream. In management terms, the university uses _____ to manage the different disciplines. a. functionalization b. functional empowerment c. departmentalization d. job dissemination e. reengineering

True

An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. True b. False

unity of command

As a result of their structures, matrix organizations automatically violate the principle of _____. a. stability of tenure of personnel b. esprit de corps c. unity of command d. degree of centralization e. delegation of authority

False

Cross-department coordination tends to be very easy in organizations with functional departmentalization. a. True b. False

False

Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise. a. True b. False

functional departmentalization

Disadvantages of _____ include difficulty in cross-departmental coordination, slow decision making, and managers and workers with narrow experience and expertise. a. functional departmentalization b. hierarchical departmentalization c. customer departmentalization d. geographic departmentalization e. product departmentalization

True

Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise. a. True b. False

False

Job enlargement and job enrichment mean essentially the same thing. a. True b. False

True

Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together. a. True b. False

True

One of the advantages of a virtual organization is the fact that it allows member companies to share costs. a. True b. False

unity of command

One of the key assumptions underlying the chain of command is _____, which means that workers should report to just one supervisor. a. unity of command b. centralization of authority c. empowerment d. job specialization e. synergistic authority

False

One of the reasons that matrix organizations are difficult to manage is that the organizational structure violates the principle of delegation of authority. a. True b. False

chain of command

Organizational authority is traditionally characterized by _____. a. empowerment b. chain of command c. reengineering d. behavioral informality e. autonomy

True

Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company. a. True b. False

False

Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers. a. True b. False

staff function

Ravi works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This activity can be best categorized as a(n) _____. a. staff function b. external function c. line function d. outsourced function e. automated function

True

Specialized jobs are characterized by simple, easy-to-learn steps; low variety; and high repetition. a. True b. False

feedback

The amount of information a job provides to workers about their work performance best defines the term _____. a. evaluation b. interpretation c. feedback d. rejoinder e. appraisal

vertical line of authority that clarifies who reports to whom throughout an organization.

The chain of command can be best defined as the: a. vertical line of authority that negotiates conflict between different managers at the same level. b. horizontal line of authority that requires very little coordination throughout various departments. c. horizontal line of authority that indicates at which level of management an individual belongs. d. vertical line of authority that clarifies who reports to whom throughout an organization. e. matrix structure that groups together two or more forms of departmentalization.

job enrichment

The job design approach associated with _____ involves increasing the number of different tasks that a worker performs within one particular job and gives workers the authority and control to make meaningful decisions about their work. a. job variety b. job enlargement c. job enrichment d. job rotation e. job specialization

matrix departmentalization

The primary advantage of _____ is the fact that it allows companies to manage large, complex tasks efficiently by avoiding duplication. a. product departmentalization b. matrix departmentalization c. functional departmentalization d. functional departmentalization e. geographic departmentalization

centralization of authority

The students of a university criticize the institution because all the decisions regarding events and fests are made by the dean and the students have to turn to him to make even small decisions. Here, the students criticize the university because it relies on _____. a. top management reciprocity b. specialization of tasks c. standardization of tasks d. centralization of authority e. decentralization of authority

organizational process

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value. a. product management b. product position c. organizational structure d. organizational process e. organizational hierarchy

False

The term task description refers to the number, kind, and variety of tasks that individual workers perform in doing their jobs. a. True b. False

True

The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination. a. True b. False

accountability

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and _____. a. synergy b. reciprocity c. empathy d. utility e. accountability

Client relationships

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? a. Skill variety b. Task identity c. Client relationships d. Task significance e. Autonomy

They can cost significantly less to run than traditional organizations

Which of the following is the primary advantage of modular organizations? a. They work with some companies, not with all. b. They can cost significantly less to run than traditional organizations. c. Their compositions are always changing. d. Their noncore business activities have no possibilities of becoming competitive advantage. e. They do not revolve around a central company.

A member of a company's finance department who provides advisory assistance to the marketing department

Which of the following persons most likely performs a staff function? a. A member of a company's finance department who provides advisory assistance to the marketing department b. A supervisor who is in charge of overseeing the manufacture of a company's products c. The vice president of a company who is responsible for marketing its products globally d. A production supervisor of a company who works in shifts e. A salesperson who is responsible for selling volumes of a company's products in a particular territory

They work best in stable, unchanging business environments

Which of the following statements about mechanistic organizations is true? a. They have broadly defined jobs. b. They have a flexible chain of command. c. They rely on decentralized authority. d. They work best in stable, unchanging business environments. e. They are characterized by horizontal communication based on task knowledge.

False

While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships. a. True b. False

Departmentalization

_____ can be best defined as a method of subdividing work and workers into separate organizational units that are responsible for completing particular tasks. a. Authorization b. Centralization c. Standardization d. Departmentalization e. Specialization

Standardization

_____ can be best defined as solving problems by consistently applying the same rules, procedures, and processes. a. Innovation b. Reengineering c. Standardization d. Specialization e. Mechanization

Delegation of authority

_____ can be best defined as the assignment of direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. a. Centralization of authority b. Matrix functionality c. Decentralization of authority d. Staff functionality e. Delegation of authority

Job specialization

_____ is characterized by simple, easy-to-learn steps, low variety, and high repetition. a. Job specialization b. Job consistency c. Task standardization d. Task reengineering e. Task homogeneity

Matrix departmentalization

_____ is notorious for confusion and conflict between project managers in different areas of the organization. a. Geographic departmentalization b. Functional departmentalization c. Product departmentalization d. Matrix departmentalization e. Customer departmentalization

Autonomy

_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. a. Innovation b. Autonomy c. Task identity d. Skill feedback e. Task significance

Job design

_____ is the number, kind, and variety of tasks that individual workers perform in their jobs. a. Job placement b. Task transfer c. Job initiation d. Job design e. Task innovation