MGMT 3000 CH. 2

Operations management

1. Assists managers with decisions regarding how achieve the highest quality goods and services 2. plays an important role in managing the supply chain 3. governs managers' decisions about how to increase productivity and efficiency.

The classical perspective of management

1. Assumed that people were rational 2. Had two branches-scientific and administrative 3. Emphasized findings ways to manage work efficiently.

Which of the following are components of total quality management (TQM)? (Select all that apply.)

1. Make continuous improvement a priority 2. Get every employee involved 3. Listen to and learn from customers and employees 4. Use accurate standards to identify and eliminate problems

Select all the true statements regarding Gary Hamel's thoughts on management

1. We must look at management as a process, and the make improvements and innovation ongoing and systematic 2. Much of management theory is dated and doesn't fit the current realities of organizational life 3. Management innovation is essential to future organizational success

Which of the following questions should you research in order to better understand a company before a job interview?

1. What do clients mention in their reviews of the company and its products/services? 2. Who are the key players touted on the company's website? 3. What are the company's mission and vision statements and do I support them? 4. When was the company founded and how has it evolved over the years? 5. What does the company seem to value most, and how does it treat its employees?

Which of the following statements are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (select all that apply)

1. these statements tell you why the company exists 2. you will be a better fit for a company if you support their mission and vision statements 3. these statements tell you what the company wants to achieve over time

1. Floats, boogie boards, umbrellas, and lounge chairs A.Inputs B. Transformational Processes C.Outputs D. Feedback

A

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. A.system B.operation C. contingency D.team

A

A system is a set of _____ parts that operate together to achieve a common purpose. A. interrelated B. environmental C.independent D.organizational

A

Administrative management is concerned with managing ________. A.the total organization B. company assets C.external vendors D.individual workers

A

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. A.feedback B. outputs C. the transformation process D. inputs

A

Employees' helpful and friendly attitudes A.Inputs B. Transformational Processes C.Outputs D. Feedback

A

In terms of the systems viewpoint, profits and losses are types of _______. A. outputs B. subsystems C. feedback D. inputs

A

Management science is sometimes known as _____. A.operations research B.administrative management C.the classical viewpoint D.fact-based management

A

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity. A.human relations B.mathematics C. communities D. physical movement

A

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? A. Equipment B. Feedback C. Employee satisfaction D .Management capabilities

A

Systems that have continual interaction with their environment are known as _____ systems. open closed

A

The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered A.inputs. B.feedback. C.outputs. D.transformational processes. E.structure.

A

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. A.contemporary B.historical C.classical D. behavioral

A

The behavioral management viewpoint emphasized A. the importance of understanding human behavior and motivating employees to achieve B. administrative hierarchies that allowed for maximum worker control C. impersonality in relationships between workers D. processes that would make work as efficient as possible

A

The human relations movement proposed that better human relations could increase worker productivity. True False

A

Two overarching perspectives about management are the ________ perspectives. A. historical and contemporary B. classical and behavioral C. quantitative and qualitative D. systems and contingency

A

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? A. behavioral science B. management science C. industrial psychology D.the contingency viewpoint

A

multiple choice An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. A. synergy B. complexity C. profitability D. contingency

A

What four disciplines are included in the behavioral science approach to management? (Choose all that apply.) A.Anthropology B.Economics C. Sociology D.Accounting E.Physics F.Psychology

A,B,C,F

In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply) A. Identify ways managers can encourage employees to take desired actions. B. Identify the ways people emotionally connect to products and services. C. Identify the people who are best suited for a job. D. Recognize the psychological conditions necessary for employees to do their best work. E. Recognize the physical motions employees use to complete a task.

A,C,D

Identify the two theorists who contributed the most to the human relations movement. A.McGregor B. Mayo C. Follett D. Maslow

A,D

Select the two overarching perspectives about management: A.historical B.classical C.quantitative D.behavioral E.contemporary

A,E

Management science is important because it

Advocated the use of rational, science-based techniques and mathematical models to improve decision making and strategical planning.

Analyze Uber under former-CEO Kalanick utilizing the systems viewpoint. The pitting of workers against each other, ignorance of bad behavior that led to high performance, and discouragement of risk taking would fall under what part of Uber's system? A.outputs B.transformational processes C.hygiene D.feedback E.inputs

B

Based on the systems viewpoint, a restaurant's ability to accept cash, credit, or both, is associated with which part of a system? A.outputs B.transformational processes C.financial D.feedback E.inputs

B

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. A. foundations B. necessities C. considerations D. fundamentals

B

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. A. foundations B. necessities C. fundamentals D. considerations

B

Customers approach the rental wagon to inquire about rates and rent the items A.Inputs B. Transformational Processes C.Outputs D. Feedback

B

Danny mentions that he is only in business if his employees are happy to come to work. Based on McGregor's work, Danny would have a ________ view of his employees. A.contingent B.Theory Y C.quantitative D.Theory X E.pessimistic

B

Employee brings the umbrella to the customer's location and sets it up A.Inputs B. Transformational Processes C.Outputs D. Feedback

B

In order to follow Mary Parker Follett's concept of integration, a company should A. study the individual talents of workers to find the best person suited to do the job. B. hold meetings between managers and workers to solve problems in a mutually beneficial way. C. provide a clear division of labor to support individual management decisions. D. reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together.

B

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______. A. subsystems; systems B. inputs; outputs C. open systems; closed systems D. feedback; transformational processes

B

Maslow's hierarchy of needs resulted from the study of ______. A. what time of day people work best B.what motivates people to perform C.the way people organize their work D. how people work in groups

B

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. True False

B

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. A.behavioral B.contemporary C.historical D.classical

B

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? A. systems B. behavioral C. classical D. quantitative

B

The classical viewpoint of management emphasizes ways to ______. A. enhance employee relations B. manage work more efficiently C. achieve economies of scale D. foster first-mover advantage

B

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? A.Taylor B. Spaulding C.Maslow D. Gilbreth

B

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that A.employees should produce at a maximum rate in order to grow the community. B.managers and subordinates should work together to solve issues. C. companies should take into consideration the community in which they operate when making environmental choices D.managers should retain authority over subordinates.

B

Which statement regarding a closed system is accurate? A.It receives significant feedback from outside sources. B. It has little interaction with its environment. C. It emphasizes that a manager's style is based on his or her surroundings. D. It is focused on profitability.

B

What are the two branches of the classical viewpoint of management? A.behavioral B.administrative C.scientific D. contingency

B,C

What are the three viewpoints of the contemporary perspective of management? A. behavioral B. quality-management C. systems D. contingency E. quantitative

B,C,D

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply) A.faith B.esteem C.love D.physiological E.safety F.self-actualization G. joy

B,C,D,E,F

heory Y managers view workers as: (select all that apply) A.lacking ambition B.self-directed C. imaginative and creative D. resistant to change E. accepting of responsibility

B,C,E

Issues with the classical viewpoint include that it: (select all that apply) A.is too difficult to use and has fallen out of favor in modern times B.views humans as cogs in a machine C.is especially behavioral D. is overly mechanistic E. fails to account for the importance of human needs

B,D,E

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager. A.Y B.Z C.X

C

According to the systems perspective, transformational processes are responsible for turning A.feedback into outputs. B. outputs into feedback. C. inputs into outputs. D. outputs into inputs.

C

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____. A. product and service feedback B. inputs C. transformational processes D. outputs

C

Customers' great vacation experiences A.Inputs B. Transformational Processes C.Outputs D. Feedback

C

Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should A.utilize time-motion studies. B.increase diversity. C.operate as a community, with employees working in harmony. D.strive to cut costs and increase efficiency. E.implement a more rigid environment.

C

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. A. amenable B. compassionate C. mechanistic D. sociological

C

One of the reasons why Danny wants to go cashless at his restaurants is because of efficiency. Which of the following focuses on efficient delivery of products or services? A.bureaucracy B.human relations C.operations management D.systems viewpoint E.behavioral science

C

Operations management focuses on _____. A.scientific research for developing theories about human behavior that can be used to provide practical tools for managers B.using mathematics to aid in problem-solving and decision-making C. managing the production and delivery of an organization's products or services more effectively D.the study of human behavior in workplaces

C

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? A.Feedback B.Employee satisfaction C.Equipment D. Management capabilities

C

Sam's profitability returning to record-high levels A.Inputs B. Transformational Processes C.Outputs D. Feedback

C

Scientific management is the study of work methods to improve the productivity of _____. A.accounting practices B.the supply chain C.individual workers D.external vendors

C

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? A.Taylor B.Maslow C.Spaulding D.Gilbreth

C

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. A. more automated jobs B. diminishing inventory levels C. labor shortages D. high inflation rates

C

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? A. industrial psychology B. management science C. behavioral science D. the contingency viewpoint

C

Which three approaches to management are considered historical perspectives? A.systems, contingency, quality management B.contemporary, historical, scientific C.classical, behavioral, quantitative D.classical, operations, scientific E.classical, scientific, quantitative

C

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? A.Henri Fayol B.Frank Gilbreth C.Hugo Munsterberg D.Frederick W. Taylor

C

_____ management focuses on managing the production and delivery of an organization's products or services more effectively. A. Behavioral B. Qualitative C. Operations D. Human relations

C

What are the two branches of quantitative management? A. Administrative management B. Behavioral science C. Operations management D. Management science

C,D

According to the systems viewpoint, what are three types of inputs? A.Technology B. Feedback C. Money D. Equipment E. People F. Profit

C,D,E

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (select all that apply) A. Production costs are a component of sales B.Charismatic leaders are more important than management practices C.Employees should be treated as assets D. A corporation can be thought of as a human community E. Without customers, businesses wouldn't exist

C,D,E

What three individuals helped pioneer administrative management theory? A.Lillian Gilbreth B. Frank Gilbreth C.Henri Fayol D. Frederick Taylor E.Max Weber F.Charles Clinton Spaulding

C,E,F

Which three individuals helped pioneer administrative management theory?

Charles Clinton Spaulding, Henri Fayol, Max Weber

According to the ___ viewpoint, a management problem should be handled according to the individual and the environmental situation.

Contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

Asking current customers what would make their rental experience better A.Inputs B. Transformational Processes C.Outputs D. Feedback

D

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. A.inputs B. the transformation process C. outputs D. feedback

D

Current customers' comments about their experiences A.Inputs B. Transformational Processes C.Outputs D. Feedback

D

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs. A. quality assurance B. Theory X C. contingency data D. feedback

D

Management science focuses on the use of _______ to aid in problem-solving and decision-making. A. psychology B. behavior C. tradition D. mathematics

D

Peter Drucker is credited with providing the first modern handbook on the subject of ______. sales production finance management

D

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. A. scientific B.qualitative C. data D.quantitative

D

Theory X managers view workers as A.creative B.imaginative C.self-directed D. lacking ambition

D

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information? A. outputs B. inputs C. transformational processes D. feedback

D

_______ was the father of scientific management. A.Frank Gilbreth B.Peter Drucker C.Abraham Maslow D.Frederick Taylor E.Tom Gallagher

D

local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall? Multiple Choice A.input B.transformational process C.result D.output

D

According to the systems viewpoint, what are three types of inputs? A. Profit B. Technology C. Feedback D. People E.Money F. Equipment

D,E,F

___ are the people, money, information, equipment, and materials required to produce an organization's goods or services.

Inputs

Management science focuses on the use of _____ to aid in problem-solving and decision-making.

Mathematics

The field of industrial __ (The study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

Psychology

Which of the four disciplines are included in the behavior science approach to management?

Psychology. Sociology, Anthropology. Economics

Evidence-based management focuses on bringing _____ to the decision process.

Rationality

Two ways for a company to guarantee the quality of a product are quality control and quality ___________.

assurance

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.

process

Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint.

quality

A company would rely on ISO 9000 to _____.

reduce manufacturing flaws