MGMT 3080: Exam 1

d. Stereotype

A ________ occurs when assumptions are made about others on the basis of their membership in a social group. a. Projection bias b. Selective perception c. Availability bias d. Stereotype

Transition

A team is currently engaged in an analysis of their available resources, developing courses of action, and prioritizing their goals. Are they in an action phase or a transition phase?

Action

A team is currently engaged in charting progress toward goals, keeping track of resources and synchronizing team member activities. Are they in an action or transition phase?

c. Not enough info

A team is currently engaged in motivating each other, maintaining emotional balance and unity on the team and attempting to minimize harmful conflict. Are they in an action or transition phase? a. Action b. Transition c. Not enough info

c. 36

A team of 9 people has really struggled to develop cohesion and achieve their goals. One reason is likely there this team is pretty large, as evidenced by the fact that there are _______ lines of communication in this team. a. 72 b. 45 c. 36 d. 90

d. Their performance starts off good, but decreases over time

A team of students in MGMT 3080 is created. All five of the students are white females, however 2 of them are very liberal while the other three are very conservative. They each have different majors and come from very different economic backgrounds. Finally, they each have very different personalities. Which of the following is MORE LIKELY to be true? a. Because they are all similar in terms of race and gender, they work together very well b. Their performance starts off very poor, but improves over time c. They have low satisfaction with the team because of how small it is d. Their performance starts off good, but decreases over time

a. Team-building

A team recently failed to be effective on their assignment. Although they had people on the team who were praising the contributions of others, mediating disputes, and encouraging participation, the team ultimately lacked followers, or those willing to accept the ideas of others. This is a crucial _______ role that was unfilled in the team. a. Team-building b. Individualistic c. Team-task d. Team-process

c. Mental models

All of the members of a team have a clear understanding of the important aspects of the task, as well as what each team member is doing. What team state is being described here? a. Cohesion b. Potency c. Mental models d. Transactive memory

a. Generate a list of potential solutions

Allie has experienced a situation at work that is completely novel and one in which she has almost no experience solving. Which of the following is likely the BEST way to approach the problem? a. Generate a list of potential solutions b. Rely on her intuition

c. Production deviance

Beyonce is angry at her record company for not promoting her new album. In response, she retaliates by wasting resources. This organizationally directed, but minor form of counterproductive behavior is called_________. a. Political deviance b. Property deviance c. Production deviance d. Personal aggression

d. A programmed decision

Chris has a decision that he needs to make. Upon considering it, he thinks that the situation is familiar and something he recognizes. Therefore, he can rely on his intuition. This type of decision is called _________. a. A common decision b. A non-programmed decision c. A routine decision d. A programmed decision

d. People cannot make optimal decisions because they are boundedly rational

Chris is having a rough day. He just realized that the approach he planned to take in question 15 above is not going to work. Why is that? a. His team has high cohesion, but low performance norms, and so their performance will suffer b. He is rational, and so therefore he cannot maximize value c. The problem is clear, so he returns to his initial solution and tries again d. People cannot make optimal decisions because they are boundedly rational

b. Citizenship behavior usually an explicit part of employee job descriptions

Emerging research has show that employees who help their coworkers (i.e. perform OCB) may experience negative effects such as depletion of resources or reduced progress toward work goals and increased stress. Yet, employees continue to engage in OCB. Which of the following does NOT offer a potential explanation as to why? a. Supervisors often reward employees for engaging in OCB b. Citizenship behavior usually an explicit part of employee job descriptions c. Some employees, particularly those who interpret events in their life as leading gains, feel good after helping others d. Supervisors encourage employees to engage in OCB because of its benefits to the organization

a. Determine criteria for making a new decision, generate a list of alternatives, and attempt to maximize his utility

In a previous question, Chris had a decision to make. After making it, surprisingly, it did not solve the problem he was facing. Therefore, what might Chris do next? a. Determine criteria for making a new decision, generate a list of alternatives, and attempt to maximize his utility b. Implement his previous decision again, because it is important to make sure that he did not interpret the environment wrong c. Consult an expert to assess what is different about this situation d. Recall the "regression to the mean" effect from MGMT 3080 and try a more average approach

b. Goal interdependence; outcome interdependence

In class we talked about task interdependence and teams, however teams have other types of interdependence as well. Specifically, 1) teams are interdependent in terms of whether team objectives are aligned with individual objectives and 2) teams are interdependent in terms of whether individual rewards are linked to team performance. What are these types of interdependence called? a. Process interdependence; reward interdependence b. Goal interdependence; outcome interdependence c. Comprehensive interdependence; goal interdependence d. Mission interdependence; process interdependence

d. Don't accept accusations, blame, or criticism from a hitchhiker

In the Hitchhiker case, which of the following is the recommendation for how to deal with a hitchhiker? a. Recognize that it is difficult to tell other people what to do. Instead work with the hitchhiker and get him/her to change his/her ways b. Set reasonable expectations, but be flexible with deadlines and accommodate when necessary c. Take pride in your work and what you are able to accomplish d. Don't accept accusations, blame, or criticism from a hitchhiker

d. Disjunctive

Koopman was initially hesitant to the idea of a team-based exam because he was worried that performance would depend on the team member with the highest ability. That is, he was worried a team-exam would be a ________ task. a. Conjunctive b. Additive c. Projunctive d. Disjunctive

c. Unethical behavior becomes more likely, especially when people are "close" to their target

Performance can easily be defined in terms of behaviors, or in terms of results. What is a potential problem of a results-focused approach? a. Behaviors can often be influenced by factors outside the employee's control b. Supervisors often have trouble recognizing whether employees have engaged in appropriate behaviors c. Unethical behavior becomes more likely, especially when people are "close" to their target d. Results are more objective than behaviors

c. Availability- she based the decision on easily accessible info

Sheila cant decide which professor to take for MGT 3080. She has it narrowed down to two which fit her schedule. Then, she remembers she heard a student in the hall last week saying that Koopman's class was easy, and so she registers for that class. Which decision-making problem has Sheila PROBABLY been affected by? a. Regression to the mean- hard classes tend to get easier b. Misconception of chance- her last MGMT class was hard so this one is more likely to be easy c. Availability- she based the decision on easily accessible info d. Representativeness- male instructors are often easier than female instructors

a. Task conflict, and this is OK if the conflict is at a moderate level

The individuals on a team are arguing with each other regarding what the team's goals are. What type of conflict is this? a. Task conflict, and this is OK if the conflict is at a moderate level b. Process conflict, and this is OK of the conflict is at a low level c. Relationship conflict, and this type of conflict is never good for a team d. Task conflict, and this type of conflict is never good for a team

c. Process losses outweighed process gains

The performance of a team is lower than what would have been expected had each person worked independently. Which of the following BEST explains why this happened? a. The team had low viability b. The team probably did not have people filling important task roles such as "energizer" and "coordinator" c. Process losses outweighed process gains d. The team had low cohesion

False

True/False: As we discussed in class about team member personality, it is better to have all team members be very similar in their level of extraversion, and/or to have wide dispersion in their level of conscientiousness.

True

True/False: Citizenship behaviors are sometimes rewarded by supervisors

False

True/False: The traditional view of conflict was that it could be beneficial to the workplace, however recent research emphasizes the negatives of conflict and suggests that it be minimized or avoided.

b. Turk's supervisor may be more likely to rate him as a high performer

Turk frequently helps others and offers suggestions for improvement. These behaviors are not part of his job description, but he does them anyway. Which of the following would we expect might be true? a. Turk's job predominatly involves well-known responses to normal demands, so that he has time to help others b. Turk's supervisor may be more likely to rate him as a high performer c. Turk's performance appraisal has high validity d. Turk is less likely to steal assets or waste resources

d. Pooled; comprehensive

Typically, student team projects often tend to reflect _______ task interdependence, where no one relies on each other, instead everyone does their work and combines it. One goal for the team project was to have _______ task interdependence, wherein everyone had to interact with everyone else to accomplish the task. Fill in the blanks. a. Sequential; pooled b. Comprehensive; sequential c. Combined; comprehensive d. Pooled; comprehensive

d. Process gain

What is it called when a team develops resources and capabilities that do not exist without the team? a. Actual performance b. Team viability c. Team effectiveness d. Process gain

c. Accommodation

When forced to handle conflict, Alfred often prioritizes the concerns of others and tries to build social credit. What type of conflict handling style will Alfred likely adopt? a. Reconciliation b. Collaboration c. Accommodation d. Compromise

a. Teams with high cohesion

When is groupthink most likely to occur? a. Teams with high cohesion b. Teams with high potency c. Teams with high mental models d. Teams with high transactive memory

a. Satisficing

When perry has to make a decision, he usually finds the first acceptable option and chooses it. What is this called? a. Satisficing b. Heuristic decision-making c. Availability bias d. Rational decision-making

d. Creative

When teams engage in ________ behavior, their activities are focused on generating novel and useful ideas and solutions. a. Boundary spanning b. Counter-generative c. Generative d. Creative

a. A librarian taking a telephone call during his/her lunch break

Which of the following behaviors would most likely be considered irrelevant to job performance? a. A librarian taking a telephone call during his/her lunch break b. An accountant playing computer games while preparing accounting records c. A cook at a restaurant taking an extraordinarily long time to prepare a dish d. A flight attendant announcing and demonstrating safety and emergency procedures