MGMT 3080 Midterm

When managing employees, you need to consider not only their unique strengths and weaknesses but also how their personal life influences their behavior at work. True False

True

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group. True False

true

Attitude surveys are the most accurate and effective methods of assessing job satisfaction. True False

true

Zappos founder Tony Hsieh is an Inspirational Leader True False

true

progression model

various withdrawal behaviors are positively correlated

independent forms model

various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees

Values help define your organization's ___________ Strategy Culture Goals Vision

vision

affective: staying because you __________

want to

Actions that employees perform to avoid their work situation are referred to as ___________ behavior. withdrawal affective secession commitment

withdrawal

Managing people in an organization can be very Messy. True False

True

Part of Zappos culture is for employees to act the same at work and away from work. True False

True

Satisfaction with the work itself reflects employees' feelings about their actual work tasks and has the strongest influence on overall job satisfaction. True False

True

Of the knowledge contained in organizations, 90 percent is explicit knowledge. True False

false

To be effective, positive reinforcement should necessarily be in the form of material rewards. True False

false

according to this text, with which of the following does the scientific method begin?

theory

_____ people prioritize communion striving, which reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality. Conscientious Open Extraverted Agreeable Neurotic

Agreeable

Which of the following was NOT implemented by Zappos to improve the culture and build employee moral. Increase employee ownership and decision making Communal Work Space Training and Development Company Events

Company Events

Which of the following questions is used to evaluate procedural justice? Are rewards allocated according to the proper norm? Do authorities adhere to rules of fair process? Do authorities explain procedures thoroughly? Do authorities refrain from improper remarks? Do authorities treat employees with sincerity?

Do authorities adhere to rules of fair process?

Which of the following questions is used to evaluate informational justice? Do procedures consider the needs of all groups? Are procedures neutral and unbiased? Are rewards allocated according to the proper norm? Do authorities explain procedures thoroughly? Do authorities treat employees with sincerity?

Do authorities explain procedures thoroughly?

Which of the following is a performance outcome fostering intrinsic motivation? Praise Bonuses Promotion Enjoyment Free time

Enjoyment

According to research, which of the following aspects of motivation most likely has the highest impact on organizational commitment? Equity Expectancy Meaningfulness Competence Impact

Equity

_____ is described as a need to hold a high evaluation of oneself and to feel effective and respected by others. Relatedness Control Meaning Existence Esteem

Esteem

Disciplinary actions, demotions, and terminations are typical examples of "positively valenced" outcomes. True False

False

Distributive justice reflects the perceived fairness of decision-making processes. True False

False

Justice reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms. True False

False

Moral judgment occurs when an authority recognizes that a moral issue exists in a situation or that an ethical code or principle is relevant to the circumstance. True False

False

Motivation is a set of distinctive, external forces. True False

False

What employees are like depends only on personality types and not on culture. True False

False

While company Mission Statements still add value, they are becoming less effective as competition increases. True or False

False

Which of the following is the most widely used supportive practice among small, medium, and large companies? Compressed workweek Flextime Bring child to work if needed Onsite childcare Part-time telecommuting

Flextime

Which of the following is true of explicit knowledge? It cannot be communicated easily from person to person. It is a large part of what companies teach in training sessions. It is what employees can learn only through experience. It does not affect the performance of an employee. Most of the knowledge in a company occurs in this form.

It is a large part of what companies teach in training sessions

Which of the following is characteristic of disposition-based trust? It is based on the adherence of the trustee to values that the trustor finds acceptable. It is based on feelings toward the authority that go beyond any rational assessment. It is based on the general propensity of the trustor to trust others. It is based on the benevolence of an authority toward the trustor. It is based on an authority's ability to be successful.

It is based on the general propensity of the trustor to trust others.

Which of the following is a consequence of high job variety? Employees are provided with clear information about how well they're performing. Job holders rarely feel a sense of monotony or repetition. Employees feel the freedom to control the timing, scheduling, and sequencing of work activities. Employees are aware that their job has a positive impact on the people around them. The employee feels a distinct sense of beginning and closure.

Job holders rarely feel a sense of monotony or repetition.

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience? Intuition Perception Learning A heuristic Consensus

Learning

_____ reflects performance in brief, special circumstances that demand a person's best effort. Maximum performance Motivational strength Typical performance Situational strength Trait activation

Maximum Performance

Which of the following is NOT true Its important for a manager to set and communicate expectations for each of their employees Poor managers are focused more on themselves than their employees Great leaders paint a picture or vision of what the organization wants to accomplish Most employees are not qualified to do their job so they need special training

Most employees are not qualified to do their job so they need special training

Which of the following is an example of an intense negative mood? Sadness Boredom Nervousness Elation Serenity

Nervousness

With which personality dimension are traits such as being emotional and moody associated? Agreeableness Extraversion Conscientiousness Openness Neuroticism

Neuroticism

_____ is an individual outcome that is directly affected by job satisfaction. Organizational culture Organizational commitment Personality Motivation Decision making

Organizational Commitment

_____ is a strategy for fostering goal commitment that involves the collaboration of employees and leaders on setting the specific proficiency level and due date for a goal so that the employee feels a sense of ownership over the goal. Support Publicity Resources Participation Rewards

Participation

Which one of the following is an example of a non-work-related, challenge stressor? Financial uncertainty Positive life events Work complexity Time pressure Role overload

Positive life events

Norcraft, Inc. usually promotes new employees within a year and fills most of its higher-level positions internally, resulting in a satisfied workforce as well as cost saving through lower turnover of employees. Which facet of job satisfaction has Norcraft fostered? Promotion satisfaction Coworker satisfaction Supervision satisfaction Task satisfaction Pay satisfaction

Promotion Satisfaction

Which of the five satisfaction facets has the highest correlation with the overall index of job satisfaction? Promotion satisfaction Supervision satisfaction Pay satisfaction Satisfaction with the work itself Coworker satisfaction

Satisfaction with the work itself

Learning is important because it has a significant impact on decision making. True False

True

Which of the following is true of stress? Stress is defined as the negative consequences that occur when demands exceed a person's capacity. People evaluate and cope with similar stresses in the same way and hence experience the same stress levels. The demands and situations that cause people to experience stress are called strains. Stressors are defined as psychological responses to demands that tax or exceed the person's capacity or resources. Stress depends on both the nature of the demand and the person who confronts it.

Stress depends on both the nature of the demand and the person who confronts it.

Benign job demands are job demands that tend not to be appraised as stressful. True or False

True

Conscientious people are dependable, organized, reliable, ambitious, hardworking, and persevering. True False

True

Dishonest people fake a little more than other people in an integrity test. True False

True

Disposition-based trust depends on the trustor's propensity to trust. True False

True

Employees who experience higher levels of challenge stressors also tend to have higher levels of job performance and organizational commitment. True False

True

Employees who feel a sense of equity on the job are more likely to engage in citizenship behaviors. True False

True

Extraversion is the easiest personality trait to judge in situations in which two people have only just met. True False

True

Which of the following explains the existence of a positive correlation between trust and organizational commitment? Trust causes relationships to be viewed as contractual agreements. Trust results in the formation of relationships based on clearly defined economic exchanges. Willingness to accept vulnerability changes the nature of the employee-employer relationship. Willingness to be vulnerable to authorities increases levels of task performance. Trusting an authority increases the likelihood of the development of an emotional bond.

Trusting an authority increases the likelihood of the development of an emotional bond.

Which of the following is specifically identified with job significance? A sense of satisfaction and pleasure A sense of how well one is performing A distinct sense of beginning and closure A sense of monotony or repetition A sense of value to society

a sense of value to society

Pete reads all of the latest management theory books on the best seller list and tries to implement the practices recommended by the authors. He surmises that their recommended practices must be effective because they are best selling authors. Which of the following bases of knowledge is Pete using? method of : authority science experience intutition

authority

Organizational behavior seeks to understand, explain, and improve employee's attitudes and behaviors ethics values beliefs

behaviors

Persons with high levels of organizational commitment are likely to respond to negative work events by doing which of the following? quitting their job disregarding their work duties continuing to do their job speaking up and sharing their concerns with their manager

continuing to do their job and speaking up and sharing their concerns with their management

moonlighting

doing work for another job while on the clock

According to the RIASEC model, people with an investigative personality type: enjoy entertaining and fascinating others using imagination and tend to be original, independent, impulsive, and creative. enjoy organizing, counting, or regulating people or things and tend to be careful, conservative, self-controlled, and structured. enjoy abstract, analytical, theory-oriented tasks and tends to be analytical, intellectual, reserved, and scholarly. enjoy persuading, leading, or outperforming others and tend to be energetic, sociable, ambitious, and risk-taking. enjoy practical, hands-on, real-world tasks and tend to be frank, practical, determined, and rugged.

enjoy abstract, analytical, theory-oriented tasks and tends to be analytical, intellectual, reserved, and scholarly.

Cyberloafing

engaging in nonwork electronic communication while on the clock

Investment in employee salary and benefits delivers long term employee satisfaction and happiness True False

false

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem. True False

false

Negative reinforcement occurs when there is the removal of a consequence following an unwanted behavior. True False

false

Johanna is proud to be a Motorola employee and wants to continue her career with the company. Johanna demonstrates ambivalent or high organizational commitment ambivalent or high withdrawal behavior

high organizational commitment

which of the following behaviors would be categorized as minor interpersonal counterproductive behaviors? incivility harassment abuse gossiping

incivility and gossiping

__________________ is defined as the value of the set of employee behaviors that contribute to organizational goal accomplishment. task completion job performance knowledge work service work

job performance

According to the integrative model of organizational behavior, motivation, OB researchers are interested in which of the following individual outcomes? motivation job performance job satisfaction organizational commitment

job performance and organizational commitment

the individual mechanism that deals with how employees acquire and apply knowledge to a job is referred to as learning and decision making trust, justice, and ethics organizational commitment organizational structure

learning and decision making

continuance: staying because you _______________

need to

Gary was unhappy that he had been scheduled for so many evening shifts at his job. As a result he became less engaged and diligent and just went through the motions at work. Which of the following best describes Gary's reaction to a negative work event? loyalty neglecy voice exit

neglect

Which of the following is an example of a daily hassle? Office equipment malfunctions Work complexity Excessive workloads Different, unrelated work tasks High job obligation

office equipment malfunctions

Which of the following is the best description of a causal inference? the variables are positively correlated one variable causes another there is no statistical correlation between the variables there is a perfect statistical relationship between the variables.

one variable causes another

normative: staying because you ______________

ought to

there are two types of withdrawal that employees can exhibit: psychological and ____________.

physical

The resource based view of organizations suggests that a resource is more valuable when it is which of the following? common rare universal inimitable

rare and inimitable

the organizational mechanism that reflects how units within an organization link to and communicate with other units is called organizational ______________________.

structure

Tracey is an aestheticism in a busy spa. Tracey's _____________________ involves enhancing the quality of clients' skin tone through such services as facials, color analysis, microdermabrasion, chemical peels, and hair removal. citizenship behavior job orientation knowledge work task performance

task performnce

Group mechanisms include which of the following? Organizational culture learning and decision making team characteristics and diversity leadership styles and behaviors

team characteristics and diversity and leadership styles and behaviors

compensatory forms model

the various withdrawal behaviors negatively correlate with one another