MGMT 309 CH 20

Ji-hun works at a manufacturing firm where he is in charge of the inventory for raw materials. The purpose of this inventory is to:

provide materials needed to make products.

Serviceability—one of the eight dimensions of quality—refers to the:

speed and ease of repair of a product.

Aggregate productivity is:

the total level of productivity achieved by a country.

_____ is the process of designing work so that it can be completely or almost completely performed by machines.

Automation

_____ are the physical locations where products or services are created, stored, and distributed.

Facilities

_____ is a physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes.

Fixed-position layout

Which of the following is the importance of operations management?

It creates value and utility of one type or another, depending on the nature of the firm's products or services.

Which of the following is true of the product-service mix?

It is determining how many and what kinds of products or services to offer.

Which of the following is true of quality?

It is relevant for both products and services.

Which of the following is true of technology?

It is used to convert resources into products.

Which of the following is an importance of productivity?

It partially determines people's standard of living within a particular country.

Which of the following is true of the just-in-time method?

It reduces an organization's investment in storage space for raw materials.

Which of the following is true of computer-aided design?

It simulates performance without the use of prototypes.

_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.

Manufacturing

_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.

Productivity

_____ is the process of managing operations control, resource acquisition, and inventory so as to improve overall efficiency and effectiveness.

Supply chain management

_____ is the total set of managerial activities used by an organization to transform resource inputs into products, services, or both.

Operations management

The Malcolm Baldrige Award is given to firms that:

achieve major quality improvements.