MGMT-309 Chapter 10

Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach a junior league team. Which of the following methods of job design has Simon's coach implemented? a. Job enrichment b. Job rotation c. Job specialization d. Job exchange

a. Job enrichment

Which of the following factors favors a narrow span of management? a. More nonsupervisory work in a manager's job b. Less physical dispersion of subordinates c. Low requirement for interaction d. High competence of supervisor and subordinates

a. More nonsupervisory work in a manager's job

_____ is deciding how best to group organizational elements. a. Organizing b. Assimilating c. Marketing d. Authorizing

a. Organizing

_____ exists when activities flow both ways between units. a. Reciprocal interdependence b. Indirect interdependence c. Pooled interdependence d. Sequential interdependence

a. Reciprocal interdependence

The principal of a school has the responsibility of finalizing the school curriculum for the new academic year. A council of teachers advises the principal on matter that should be included in the school curriculum. It is the principal's duty to hear what the council recommends. The principal has the liberty to heed it or ignore it. In this scenario, the council is an example of a form of staff authority called _____. a. compulsory advice b. functional authority c. administrative advice d. advise authority

a. compulsory advice

Unlike a centralized organization, decision-making power and authority in a decentralized organization are: a. delegated as far down the chain of command as possible. b. distributed equally among all managers. c. given to the most senior employees in the organization. d. retained at the higher levels of management.

a. delegated as far down the chain of command as possible.

Silver Streak, a chain of luxury hotels, departmentalizes into hospitality, food and beverage, and housekeeping divisions. This is an example of _____. a. functional departmentalization b. product departmentalization c. customer departmentalization d. location departmentalization

a. functional departmentalization

A _____ is a position in the direct chain of command that is responsible for the achievement of an organization's goals. a. line position b. matrix position c. staff position d. divisional position

a. line position

_____ is the process of systematically retaining power and authority in the hands of higher-level managers. a. Decentralization b. Centralization c. Job enrichment d. Job enlargement

b. Centralization

Amy, a human resource (HR) manager of a consultancy firm, assigns the task of narrowing down potential candidates from online job portals to her subordinate. She assigns the responsibility of conducting telephone interviews to another subordinate. Which of the following basic functions of organizational structuring is Amy performing? a. Evaluating results of strategies b. Distributing authority among jobs c. Grouping jobs d. Setting organizational goals

b. Distributing authority among jobs

Which of the following is most likely a consequence of adopting flat organizational structures? a. Decreased employee productivity b. Increased managerial responsibility c. Decreased communication and flexibility d. Increased degree of required interaction

b. Increased managerial responsibility

Which of the following is true of organizational structure? a. It explains the marketing strategies of an organization. b. It encompasses designing jobs in an organization. c. It pertains to the external environment of an organization. d. It defines the regulatory environment of an organization.

b. It encompasses designing jobs in an organization.

Which of the following is true of the job characteristics approach? a. It takes into account the work system and employee preferences. b. It is a method of job specialization. c. It suggests that low growth-need strength leads to higher employee motivation. d. It involves systematically moving employees from one job to another.

b. It is a method of job specialization.

Which of the following best describes the technique of hierarchy as a structural coordination technique? a. A group is assembled by drawing one representative from each department or unit. b. One manager is placed in charge of interdependent departments or units. c. A group is assembled consisting of the most experienced persons from interdependent units. d. One manager, with no formal authority, facilitates flow of information between interdependent units.

b. One manager is placed in charge of interdependent departments or units.

Which of the following is an advantage of product departmentalization? a. Organizations are able to use skilled specialists to deal with unique customers. b. The speed and effectiveness of decision making are enhanced. c. Administrative costs decrease as a result of product departmentalization. d. Managers focus on helping their departments instead of others in an organization.

b. The speed and effectiveness of decision making are enhanced.

Which of the following is true of line managers? a. They hold informal or illegitimate positions in an organization. b. They work toward organizational goals. c. They are of two types, functional authority and advice authority. d. They provide expertise, advice, and support.

b. They work toward organizational goals.

According to Graicunas, direct interactions refers to: a. a manager's one-to-one relationship with other managers. b. a manager's one-to-one relationship with each subordinate. c. relationships between groups of subordinates. d. relationships among the subordinates themselves.

b. a manager's one-to-one relationship with each subordinate.

Unlike reciprocal interdependence, sequential interdependence: a. exists when activities flow both ways between units. b. exists when activities generally flow one way between units. c. is the most complex form of interdependence. d. is the lowest level of interdependence.

b. exists when activities generally flow one way between units.

Lomanta, a jewelry company, has seven outlets in a city. Each outlet has its own finance, sales, and designing departments. All transactions are recorded for each outlet separately and are finally summed together on a monthly basis to calculate profits or losses. The different outlets of Lomanta exhibit _____. a. direct interdependence b. pooled interdependence c. sequential interdependence d. reciprocal interdependence

b. pooled interdependence

In the context of the job characteristics approach, skill variety refers to: a. the degree of control a worker has over how a work is performed. b. the number of things a person does in a job. c. the extent to which a worker knows how well a job is being performed. d. the perceived importance of a task.

b. the number of things a person does in a job.

Latitia instructs all the employees of her organization to report to her directly. She asks them to send her individual end-of-day updates as well. Latitia incorporates the _____ as a component of chain of command in her organization. a. dispersion of command b. unity of command c. decentralization of command d. horizontal structure of command

b. unity of command

Maya is the project leader of a construction project. She assembles a group of employees to work with her on the project. The group collectively decides how specific jobs will be allocated to each of the members. In this scenario, Maya uses the job design method involving _____. a. the job characteristics approach b. work teams c. job specialization d. job enlargement

b. work teams

Which of the following is true of job rotation? a. It increases the difficulty level of tasks. b. It is a form of job specialization. c. It involves moving employees from one job to another. d. It refers to employees taking on additional responsibilities.

c. It involves moving employees from one job to another.

_____ refers to the set of elements that can be used to configure a company. a. Administrative intensity b. Organizational entropy c. Organizational structure d. Organizational divestment

c. Organizational structure

In the context of coordination among departments in an organization, _____ represents the lowest level of interdependence. a. Sequential interdependence b. Reciprocal interdependence c. Pooled interdependence d. Direct interdependence

c. Pooled interdependence

Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use? a. Functional departmentalization b. Location departmentalization c. Product departmentalization d. Customer departmentalization

c. Product departmentalization

The primary reason for delegation is to: a. prevent employees from getting bored. b. minimize competition among workers. c. enable a manager to get more work done. d. determine an individual's work-related abilities.

c. enable a manager to get more work done.

Unlike job enlargement, job enrichment involves: a. decreasing the responsibility an employee has toward a job. b. moving frequently from one job to another. c. increasing the control a worker has over a job. d. allowing an entire group to design a work system.

c. increasing the control a worker has over a job.

Span of management is the number of: a. managers in an organization. b. hierarchical layers in a firm. c. people reporting to a particular manager. d. top managers in an organization.

c. people reporting to a particular manager.

A surplus of _____ represents a drain on an organization's cash and an inefficient use of resources. a. matrix positions b. hybrid positions c. staff positions d. line positions

c. staff positions

Under customer departmentalization, an organization: a. groups together jobs involving the same or similar activities. b. groups jobs on the basis of defined geographic sites or areas. c. structures its activities to respond to and interact with specific consumer or consumer groups. d. structures its activities based on basic managerial functions such as planning and controlling.

c. structures its activities to respond to and interact with specific consumer or consumer groups.

Franchesca, the Chief Executive Officer (CEO) of a tea manufacturing company, has a very thorough selection procedure while hiring employees. As a result, most of the employees in her company are very competent and are well trained. In this scenario, which of the following will be most effective in Franchesca's company? a. A tall organizational structure b. A less scattered organizational structure c. A narrow span of management d. A wide span of management

d. A wide span of management

Which of the following is a disadvantage of product departmentalization? a. Assessment of individual product groups is difficult. b. Integration of all activities of one product group is difficult. c. Speed of decision making is decreased. d. Administrative costs are increased.

d. Administrative costs are increased.

_____ is the degree to which managerial positions are concentrated in staff positions. a. Departmentalization b. Delegation c. Job specialization d. Administrative intensity

d. Administrative intensity

_____ is power that has been legitimized by an organization. a. Specialization b. Coordination c. Delegation d. Authority

d. Authority

Which of the following is true of functional departmentalization? a. It groups and arranges activities around products or product groups. b. It groups jobs based on basic managerial functions such as planning and controlling. c. It groups activities on the basis of defined geographic sites or areas. d. It groups together jobs involving the same or similar activities.

d. It groups together jobs involving the same or similar activities.

Which of the following is true of organizing? a. It encompasses planning annual goals of a firm. b. It reduces the overall efficiency of a firm. c. It applies exclusively to the top management of a firm. d. It involves deciding how to group elements in a firm.

d. It involves deciding how to group elements in a firm.

Michelle is the Chief Executive Officer of a company. It is the duty of her company's board of directors to counsel Michelle on various matters of the company. However, it is up to Michelle if she wants to seek their opinion or not. She may choose to pay heed to the opinions of the board of directors or ignore them. In this scenario, the board of directors of the company is an example of a form of staff authority called _____. a. functional authority b. compulsory advice c. administrative advice d. advise authority

d. advise authority

Minkolet, an accessory company, requires that all its employees, including sales personnel, accountants, human resource personnel, and research personnel, report to the Chief Executive Officer. All decisions are made by the Chief Executive Officer. The lower-level managers and the employees do not have a say in any of the decisions made. Minkolet is an example of a _____ organization. a. decentralized b. restructured c. tall d. centralized

d. centralized

Robin is organizing the 25th anniversary celebrations of his company. He gives his secretary, Jill, the responsibility of distributing invitations to important clients. Robin allows Jill to access necessary contact information from the company's database. Jill enthusiastically accepts the responsibility and immediately gets to work. This is an example of _____. a. product departmentalization b. job rotation c. centralization d. delegation

d. delegation

Michael, a manager of a company, has assigned a supervisor to each of the work groups across all departments. Michael has taken the responsibility of coordinating between the supervisors to track their progress. In this scenario, Michael is _____. a. redefining the mission statement. b. evaluating the success of his own professional goals. c. setting an organizational goal. d. developing an organizational structure.

d. developing an organizational structure.

The planning committee of a school has a meeting concerning its annual sports event. It decides to temporarily form a committee comprising one representative from each grade. The responsibility of these representatives will be to coordinate different activities in sports for their grades in accordance with certain school guidelines. The committee of representatives used to maintain coordination is an example of a(n) _____. a. managerial hierarchy b. managerial liaison c. integrating department d. task force

d. task force