MGMT 309 - Chapter 3
The resources over which a company and its __________ vie include raw materials, access to capital, or real estate for a store location.
competitors
An organization's culture often begins with the company's
founder
Companies seek to maintain strong cultures because companies with strong cultures are perceived as___ than companies that have trouble developing and maintaining a strong culture
more effective
International Dimension
The extent to which an organization is involved in or is affected by business in other countries
Political-Legal Dimension
The government regulation of business and the relationship between business and government
Technological Dimension
The methods available for converting resources into products or services
Economic Dimension
The overall health and vitality of the economic system in which the organization operates
Interest groups
A group organized by its members to attempt to influence business
Regulators
A unit that has the potential to control, legislate, or otherwise influence the organization's policies and practices
Regulatory agencies
An agency created by the government to regulate business activities
Competitors
An organization that competes with other organizations for resources
Suppliers
An organization that provides resources for other organizations
The "11 people who supervise management" constitute which aspect of the internal environment?
Board of Directors
Corporate jet purchases are made by a small number of affluent individuals with many transportation options.
Buyers
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by _____ who already have established relationships with suppliers and customers.
Competitors
Another bank just released an app that lets customers easily analyze their finances on their phones.
Competitors
Facebook acquired Instagram.
Competitors
Other oil companies increasing their market share while BP focused its resources on addressing the oil spill
Competitors
Teledoc Health now offers 24/7 online medical appointments that are covered by insurance
Competitors
Which of the following statements about culture are true?
Cultural problems can arise when two companies with different cultures merge. A major way to shape culture is by bringing outsiders into important leadership positions.
When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to?
Culture
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
Customers
What factors have increased the diversity in organizations?
Desire to increase workforce quality
Harm to industries throughout the Gulf Coast region, including commercial fishing, seafood processing, and tourism
Economic
When the scenario refers to "new workers," it is referring to which aspect of the internal environment?
Employees
External Environment
Everything outside an organization's boundaries that might affect it
Employee's ability to choose among several types and styles of desk chairs
General Environment
The availability of new forms of energy with a less detrimental impact on the enviornment
General Environment
A company adopting an open-plan design for the workstations in its new office
Internal Environment
Based on the data in the scenario, which of the following statements is likely true of Google's culture in its US operations?
It is more reflective of female and other underrepresented viewpoints than it has been in the past.
Which of the following are elected by shareholders to represent their interests?
Members of the Board of Directors
Becoming a content creator on social media platforms like TikTok requires nothing but a phone and an idea
New Entrants
Strategic Partners
Organizations that work together with one or more other organizations in a joint venture or similar arrangement
What role do the shareholders play in Northern Trust's internal environment?
Owners
A company's service technicians spend most of their time in company vans. These vehicles are part of the organization's
Physical Work Environment
President Obama's placement of a 6-month moratorium on offshore drilling
Political/Legal
General Environment
The set of broad dimensions and forces in an organization's surroundings that create its overall context. New types of technology are part of the general environment, because they can affect entire industries, not just individual companies. Shifts in economic power from one country to another affect entire industries, not just individual companies.
Customers
Whoever pays money to acquire an organization's products or services
The CEO of a company has noticed that _____ may be in effect, since although equal numbers of women and men are hired, only a small proportion of senior managers are women.
a glass ceiling
Examples of internal enviornment
anything that happens within a company
Task Environment
Specific organizations or groups that influence an organization Companies that produce steel are Caterpillar's suppliers, making them part of Caterpillar's task environment.
An alliance between the University of Texas at Austin and BP to support leading-edge oil and gas industry research projects
Strategic Partners
AT&T, a cable provider, merged with DirecTV, a satellite provider.
Substitutes
A potential BP vendor documenting that it meets BP's environmental and ethical standards
Suppliers
Aardvark is the only commercial supplier of paper straws
Suppliers
Facebook is funding the development of infrastructure that will provide Internet access in developing countries.
Suppliers
For Caterpillar, a heavy equipment manufacturer, an unanticipated jump in the price their suppliers charge for steel
Task Enviornment
The ability to use deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water
Technological
All organizations operate within an environmental context. Which dimensions are associated with the general environment?
Technological Economic
internal environment
The conditions and forces within an organization The internal environment of an organization includes the physical space in which employees work. different seating options are part of the physical environment inside a company.
Sociocultural Dimension
The customs, mores, values, and demographic characteristics of the society in which the organization functions
The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region
Regulators
Examples of task environments
Regulators Strategic Partners Suppliers Customers Competitors