MGMT 309 CHAPTERS 1-2

The most important reason for today's managers to study the history of management is so they can...

avoid the mistakes of the past

A college degree is sometimes a requirement for a career in management. Degree requirements emphasize the role of _____________ in acquiring management skills.

education

Tanya specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Tanya can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Tanya is

effective, but not efficient

Imagine you are the communications manager for the local CBS network affiliate. You organize news reports and press releases as they come in. Your role is focused on the management of ___________ resources.

information

United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of...

synergy

Though _______________ is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective.

operations management

Select the appropriate management function for each of the following examples. A wedding organizer sets a budget for a wedding with the engaged couple.

Planning

The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Continue to plan the work, but use workers to get the work done.

Step 4

If you know that Christine holds the highlighted position in the organizational chart shown here, she is probably a ______ manager. A job title associated with that level of management is _____________ .

middle; Division Head

CHAPTER 2 *****

CHAPTER 2 *****

In the table below, identify the characteristics of decisions that are most associated with the science of management and the art of management. 1 Systematic 2 Dynamic 3 Logical

1 Science 2 Art 3 Science

Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. 1. Yelp reviews 2. Training 3. Bread 4. Sandwiches

1. Feedback 2. Transformative Process 3. Input 4. Output

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?

Bureaucracies, like government organizations, utilize the bureaucratic procedures first proposed by Max Weber.

CHAPTER 3 *****

CHAPTER 3 *****

Which scientist was primarily associated with the Hawthorn Studies?

Elton Mayo

Which scientist was primarily associated with the development of administrative management?

Henri Fayol

Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?

Human

Which branch of psychology is strongly linked to the behavioral management perspective of management?

Industrial psychology

If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?

Quantitative management

Who was one of the first managers to recognize the importance of human resources?

Robert Owen

The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Develop a science for each element of the job to replace old rule-of-thumb methods.

Step 1

The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Scientifically select employees and then train them to do the job as described.

Step 2

Mason wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Mason is following his plan, but his running time is not improving. Mason is

efficient, but not effective

Scientific management began as managers faced labor shortages in a time of business expansion. Consequently, the focus of scientific management is how to use labor...

efficiently

Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.

- Before starting to do research, each group member reviewed his or her class notes and identified the themes that the professor seemed to emphasize the most in class. - Using the course syllabus, the group made a checklist of what must be included in the project to earn the most points possible.

What can management researchers infer based on this study? Check all that apply.

- Cognitive skills show the least change in level required between junior-level and senior-level managers. - If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills.

If you decide to give a presentation on ethics and social responsibility, which topics might you include? Check all that apply.

- Reducing the organization's carbon footprint to reduce climate change - Establishing controls so that the organization is not embarrassed by scandals - Making contributions to community groups

You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.

- They tend to place work at the center of their lives. - They tend to feel loyalty to the organization. - They tend to believe that hard work and sacrifice should be rewarded.

For each characteristic, select whether it is consistent with a Theory X or Theory Y approach to management. 1 People are often underutilized at work. 2 People are naturally lazy. 3 People seek responsibility when conditions are favorable.

1 Theory Y 2 Theory X 3 Theory Y

Select the appropriate management function for each of the following examples. The CEO checks financial reports to see whether the company has met its financial goals for the quarter.

Controlling

Which of the following activities is most likely part of a typical work day for Christine?

Coordinating the work of all of the departments in a division

Select the appropriate management function for each of the following examples. George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

Leading

Which of the following statements is true?

Management science is focused on developing mathematical models.

The skills that Jack is failing to use are important for _____________ .

all managers

Blackberry was once a dominant brand in the mobile phone market, but now holds little market share compared to Samsung and Apple. Blackberry appears to be experiencing...

entropy

Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, __________ primarily manage employees and decisions related to employee efficiency and effectiveness.

human resource managers

Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about...

workplace privacy

Select the appropriate management function for each of the following examples. A marketing manager at a soft drink company works with an advertising agency in France. The goal is to reduce advertising costs by creating a YouTube video that goes viral.

Organizing

The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Supervise employees to make sure they follow the prescribed methods for performing their jobs.

Step 3

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's _____________ skills failed.

interpersonal

The first study conducted at the Hawthorne plant as part of what is now known as the Hawthorne Studies sought to assess whether...

lighting in the workplace affected productivity

As a manager, you need to consider how technology impacts your organization's culture. Over the last decade, which of the following has been one of the most pronounced effects of technology on the workplace?

It has increased the pace of work and promoted working outside traditional work hours.