MGMT 309 Exam 3 Ch. 17, 13, 12, 10

Which of the following is NOT a part of the organizational structure? a. Decision making b. Designing jobs c. Establishing reporting relationships d. Distributing authority among jobs e. Grouping jobs

a. Decision making

Which of the following exemplifies a people change that would result in an organization change? a. New CEO b. Job redesign c. Financial partnerships d. Change in reporting relationships e. Change from standard assembly line to autonomous work groups

a. New CEO

Which of the following is an individual barrier to effective communication? a. Poor listening skills b. Semantics c. Noise d. Different perceptions e. All of these choices

a. Poor listening skills

An employment test is judged to have a(n) ____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members. a. adverse impact b. negative action c. negative disconfirmation d. contradictory result e. affirmative action

a. adverse impact

Teachers are represented by the American Federation of Teachers. It is an example of a(n) a. bargaining unit. b. decertified union group. c. subunion. d. employee coalition. e. labor alliance.

a. bargaining unit.

The first stage of the organizational innovation process is a. developing. b. applying. c. launching. d. growing. e. managing.

a. developing.

Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of a(n) ____ innovation. a. incremental b. radical c. diversified d. functional e. differentiated

a. incremental

____ is the grouping of jobs into some logical arrangement. a. Specialization b. Departmentalization c. Job rotation d. Delegation e. Job design

b. Departmentalization

An organizational grapevine would be most likely to form in the absence of what kind of communication? a. Upward b. Downward c. Horizontal d. Diagonal e. Informal

b. Downward

Which of the following alternatives to specialization has the disadvantages of raising training costs, of having unions arguing for more pay for doing more tasks, and of worker boredom? a. Job enrichment b. Job enlargement c. Job rotation d. Work teams approach e. Job characteristics approach

b. Job enlargement

Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do? a. She cannot determine proper span from this information. b. She should use a broad span of control. c. She should use a narrow span of control. d. It is hard to say. Half the factors dictate a broad span and half a narrow span of control. e. It really does not matter which way she chooses to go.

b. She should use a broad span of control.

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be a. web-based training. b. case discussion groups. c. on-the-job training. d. assigned readings. e. programmed instruction.

b. case discussion groups.

The two most commonly occurring grapevines are a. wheel and chain. b. cluster and gossip. c. all-channel and circle. d. Y and circle. e. wheel and all-channel

b. cluster and gossip.

The second step in the communication process is a. decoding. b. encoding. c. channeling through an all-channel network. d. sending to the proper recipient. e. scrubbing for noise.

b. encoding.

All of the following are steps in human resource planning EXCEPT a. job analysis. b. job evaluation. c. forecasting human resource supply. d. forecasting human resource demand. e. creating a plan for dealing with predicted shortfalls or overstaffing.

b. job evaluation.

As ISIL was wreaking havoc in the Middle East, the Obama administration told the U.S. military to cut its strength by 8 percent. This is an example of a(n) ____ change. a. functional b. planned c. creative d. reactive e. innovation

b. planned

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship. a. Negotiation b. The grievance procedure c. Collective bargaining d. Certification e. Arbitration

c. Collective bargaining

____ is defined as substantive modification of any part of an organization. a. Organization development b. Organizing c. Organization change d. Organization implementation e. Organizational structure

c. Organization change

High schools register seniors first, then juniors, sophomores and finally freshmen. What basis of departmentalization does this represent? a. Time b. Function c. Sequence d. Location e. Product

c. Sequence

Cole, Inc. has determined that its forecast demand for middle managers is greater than its forecast supply. All of the following would be appropriate actions EXCEPT a. recruiting. b. extending the retirement date. c. attrition. d. promotion. e. cross-training.

c. attrition.

Toyota added a plug in version of the Prius. This is an example of a. organization development. b. organization evolution. c. organization change. d. organization implementation. e. organizational structure.

c. organization change.

When fire fighters go on a call, they must focus on each job duty because it could mean the difference between life and death. They have a. autonomy. b. feedback. c. task significance. d. skill variety. e. task identity.

c. task significance.

During the Lewin model's second step in the change process a. people resist change because of self-interests. b. managers select a change technique. c. the change is implemented. d. those who adapt well to the change are rewarded. e. the organization automates obsolete work practices.

c. the change is implemented.

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication. a. downward b. transactional c. upward d. horizontal e. informal

c. upward

Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners? a. National Labor Relations Act b. Fair Labor Standards Act c. Labor-Management Relations Act d. Occupational Safety and Health Act e. Civil Rights Act of 1991

d. Occupational Safety and Health Act

A force-field analysis identifies a. management potential in existing employees. b. differing perceptions among future employees. c. differing perceptions among managers regarding structural change. d. factors that facilitate or hinder organization change. e. the appropriate span of management for an organization.

d. factors that facilitate or hinder organization change.

Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous conversations with employees and others with the company. He says it allows him to keep his finger on the pulse of the organization. Lewis engages in a. management by objective. b. formal grapevine management. c. management by exception. d. management by wandering around. e. participative management.

d. management by wandering around.

Advantages of contingent workers include all EXCEPT a. flexibility. b. wage reduction. c. benefit reduction. d. performance improvement. e. reduced need for career planning.

d. performance improvement.

Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts. a. delegation b. departmentalization c. organization d. specialization e. decentralization

d. specialization

The members of various church boards hold an annual retreat to discuss any problems and issues of concern. This is an example of an organization development intervention technique known as a. diagnostic activities. b. intergroup activities. c. third-party peacemaking. d. team building. e. process consultation.

d. team building.

During the term of a labor contract, disputes are resolved by a. the union, which goes on strike. b. the union members, who vote on the issues. c. the National Labor Relations Board. d. the grievance procedure. e. management.

d. the grievance procedure.

Interpersonal communication a. can be written. b. can be oral. c. is affected by noise. d. occurs between people. e. All of these choices

e. All of these choices

Which of the following is an example of body language? a. The speed at which we speak b. Eye contact c. Our style of dress d. Hand gestures e. All of these choices

e. All of these choices

____ is defined as systematically moving employees from one job to another. a. Job enlargement b. Job enrichment c. Work teams d. Job specialization e. Job rotation

e. Job rotation

Which of the following is NOT a force in the task environment that requires an organization to change? a. Competitors b. Suppliers c. Unions d. Regulators e. Technology

e. Technology

The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of a. decentralization. b. span of management incrementing. c. unity of command. d. departmentalization. e. delegation

e. delegation

When a British student was in class he asked to borrow a rubber from the person next to him. An American student would have asked for the person's eraser. The confusion was caused by a. perception. b. status differences. c. noise. d. poor listening skills. e. language differences.

e. language differences.

Laundry is never done. Unless it is done naked, doing laundry creates more work. Laundry lacks ____. a. autonomy b. feedback c. task significance d. skill variety e. task identity

e. task identity

Once the firm has developed a pool of applicants, the next step is a. tests. b. selection. c. revision of the skills inventory. d. interviews. e. validation.

e. validation.

When Esposito compiles the company newsletter, he is preparing ____ communication. a. horizontal b. transactional c. informal d. transformational e. vertical

e. vertical