MGMT 309 Mindtap ALL CORRECT ANSWERS
Because Walmart's retail approach is big stores with a large selection of merchandise at discount prices, in which country should Walmart experience the most success?
A country that values material goods at discount prices
Disney invested approximately $4 billion to construct a Disney theme park and resort near Shanghai, China. What considerations were important to Disney in choosing its approach to international business? Check all that apply.
Access to foreign markets Control
Meet legal and ethical obligations and do more on a case by case basis.
Accommodative
A high premium on material possessions and money
Aggressive goal behavior
Which entity relies upon political action committees as a tool of influence?
Business
Increased regulation of banks and mortgage lenders regarding the loans they issue
General environment
Which entity relies upon consumer protection legislation as a tool of influence?
Government
What premise of ethical leadership is supported by the Siemens story?
Leaders serve as role models for others.
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Garbage
Output
The global economy is dominated by three mature market systems, which include North America, Europe, and
Pacific Asia
In your role as manager of the quality assurance program, you observe that one of the products manufactured by your company has a safety feature with a high rate of malfunction. What should your first step be?
Report the issue to your supervisor.
In the table below, identify the characteristics of decisions that are most associated with the science of management and the art of management. Systematic Dynamic Logical
Science Art Science
Supervise employees to make sure they follow the prescribed methods for performing their jobs.
Step 3
What was the major stimulus to international trade following World War II?
The General Agreement on Tariffs and Trade (GATT)
Corporate leaders may face a variety of ethical dilemmas. Which ethical concern is addressed by the Sarbanes-Oxley Act?
The accuracy of corporate financial disclosures
The most important reason for today's managers to study the history of management is so they can
avoid the mistakes of the past
Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ---- skills to complete this task.
conceptual
When a person pursues an MBA degree in order to gain managerial skills, they are seeking to advance their career through ---
education
Jenna bakes beautiful wedding cakes. The cakes are very expensive because, for every cake sold, she throws away three cakes that aren't just right. Jenna is
effective, but not efficient
Blackberry was once a dominant brand in the mobile phone market, but now holds little market share compared to Samsung and Apple. Blackberry appears to be experiencing
entropy
Eliminating landfill waste
environment
Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with ------ resources.
human
Because you will be exporting Malbec wine, you won't be subject to Argentinian -----, which are taxes levied on goods coming into the country.
import tariffs
As a manager, if you evaluate an ethical concern by asking, "Is it consistent with what is fair?" you are applying the norm of
justice
What will most motivate employees of different cultural backgrounds?
lead
Scott Thompson stepped down from his role as CEO. Had he not resigned, the board of directors would have faced an ethical issue in
leadership
The ----- management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage.
quantitative
The Walmart Foundation and Walmart exceeded $1 billion in charitable contributions worldwide.
social welfare
Walmart and the Walmart Foundation are providing career opportunities for nearly 1 million women and 100,000 U.S. veterans.
social welfare
As a manager, if you evaluate an ethical concern by asking, "Does it optimize the best for all?" you are applying the norm of
utility
An organization that seeks a competitive advantage will work to establish a workforce
with a variety of family structures, abilities, and ethnic backgrounds
For a public university, the pool of new PhD graduates seeking jobs as professors
Task environment
Development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed
Technological
According to most management researchers, the modern study of management originated in which century?
The 19th century
People are internally motivated to reach goals.
Theory Y
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Vegetable prep
Transformative Process
The "11 people who supervise management" constitute which aspect of the internal environment?
board of directors
Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.
buyers
As a manager, if you evaluate an ethical concern by asking, "Is it consistent with responsibility to care?" you are applying the norm of
caring
Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are ---- resources.
financial
An organization's culture often begins with the company's
founder
Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, ------- primarily manage employees and decisions related to employee efficiency and effectiveness.
human resource managers
People who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources. By definition, the types of resources managers manage include ------ resources.
human, physical, financial, and information
monitor activities and make corrections
controlling
A manifestation of Southwest Airlines' ---- is the way in which it allows passengers to choose their own seat.
culture
When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to?
culture
Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
customers
What factors have increased the diversity in organizations?
desire to increase workforce quality
Imagine you are the communications manager for the local CBS network affiliate. You organize news reports and press releases as they come in. Your role is focused on the management of ------ resources.
information
Management can be defined as a set of activities including----- directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.
planning, controlling, organizing, and leading
If you know that Juanna holds the highlighted position in the organizational chart shown here, she is probably a----manager. A job title associated with that level of management is-----
top; CEO
Which of the following statements about culture are true? Check all that apply.
Culture can be maintained by rewarding and promoting people whose behaviors are desired. A major way to shape culture is by bringing outsiders into important leadership positions. Cultural problems can arise when two companies with different cultures merge.
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Sandwiches
Output
Develop a science for each element of the job to replace old rule-of-thumb methods.
Step 1
Scientifically select employees and then train them to do the job as described
Step 2
Continue to plan the work, but use workers to get the work done.
Step 4
Arguments for Social Responsibility
1. Business creates problems and should therefore help solve them. 2. Corporations are citizens in our society. 3. Business often has the resources necessary to solve problems. 4. Business is a partner in our society, along with the government and general population.
Arguments against Social Responsibility
1. Business lacks expertise in social programs 2. Involvement gives businesses more power. 3. There may be conflicts of interest. 4. Business exists to generate profit for the owners.
The National Football League focused on an anti-domestic violence initiative as part of its social responsibility efforts. If you were the manager leading the initiative, how would you most thoroughly evaluate its effectiveness?
Conduct a social audit to identify what was accomplished.
Do only what is legally required
Defensive
Nina waits tables, and a large part of her earnings comes from tips, which depend on how large the bill is. She falsely tells customers who order less expensive dishes that the kitchen is sold out of those items so that they are limited to more expensive choices.
Employee's or Organization's Treatment of Others
Walmart's leadership team wants your advice on how to be more successful in Brazil. What management function do you recommend Walmart focus on?
Focus on the management function of control. Control will provide the benefit of operational efficiency, which will enable Walmart to be the low cost leader in the Brazilian market.
Which scientist was primarily associated with the development of administrative management?
Henri Fayol
Which country could best be described as a high-potential/high-growth economy?
India
The cultural belief that a person comes before the group
Individualism
Kirin Brewery, Japan's largest producer of beer, allows the Eagle Brewery in England to manufacture beer to Kirin's specifications and market the beer as Kirin Beer. Kirin Brewery earns a royalty on the beer sold in England. Which approach to international business is Kirin Brewery using?
Licensing
Which of the following statements is true?
Management science is focused on developing mathematical models.
Monsanto, a division of Bayer, is a chemical and biotechnology company that provides seeds, fertilizers, and herbicides to farmers around the world. The company is based in St. Louis, Missouri, but has administrative and sales offices, manufacturing plants, seed production facilities, and research centers around the world. What level of international activity best describes Monsanto?
Multinational business
Which aspect of Argentina's economic environment are international businesses most likely to perceive as attractive?
Natural resources
Do as little as possible to solve social or environmental problems.
Obstructionist
Seek opportunities to contribute to society.
Proactive
If you decide to give a presentation on quality, which topics might you include? Check all that apply.
The competitive advantage offered by quality products and services The positive relationship between quality and productivity The tendency for quality improvements to lower costs
Which aspect of Argentina's political/legal environment most concerns you?
The potential risk of nationalization
You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.
They tend to place work at the center of their lives. They tend to feel loyalty to the organization. They tend to believe that hard work and sacrifice should be rewarded.
An affinity for change and new opportunities
Uncertainty acceptance
The Kiwanis Club asks you to make a presentation on corporate social responsibility. Which story will help you explain the concept of philanthropic giving in your presentation? Check all that apply.
Walmart donated products valued at a total of $755,868,381 to several charities. Walmart donated 4.5% of its pre-tax profits, amounting to $311,607,280, which helped support about 50,000 different charities.
If the objective of your job is to influence government representatives and government bodies on regulatory issues that affect a corporation, you are
a lobbyist
Which approach to social responsibility is best explained by the statement, Meet legal and ethical obligations and do more on a case by case basis.?
accommodative
Can we expect for deadlines to be respected?
control
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.
controlling
Monique specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Monique can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Monique is
effective, but not efficient
The Vitale story illustrates how ethical issues in---- can threaten the rights of individuals.
information technology
The presence or absence of power plants, railroads, highways, communication systems, and ports—a country's----—is a major concern to businesses.
infrastructure
The Defensive approach is--- the Proactive approach in degree of social responsibility.
lower than
How much authority and span of control should we give our local managers in each country facility?
organize
Because Monsanto's board members have worked for the EPA, advised the U.S. Department of Agriculture (USDA), and served on the president's Advisory Committee for Trade Policy and Negotiations, it is well positioned to use----as a source of influence
personal contacts
Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?
physical
Should we invest in our own manufacturing facility in an emerging market?
plan
Respect for the right of someone to hold power
power respect
BP providing funding and data to companies developing new technologies for deepwater drilling
strategic partners
A new method for assembling and providing products to customers more quickly would be part of the------ of the general environment.
technological dimension
Stockmann, a Finnish company, is planning to transfer internal data records on Russian citizens to facilities in Russia. The action is necessary for Stockmann------now that Russia has implemented legislation requiring that companies doing business in Russia must house all data about Russian citizens on local soil and protected by Russian encryption.
to ensure legal compliance
Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about---
workplace privacy
A reminder to employees that business-casual attire is permitted only on Fridays
Internal environment
High job-satisfaction ratings from current employees
Internal environment
At Zappos, managers are committed to making workers happy.
Organization's Treatment of Employees
People do not like to work.
Theory X
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?
Amazon.com's business model emphasizes efficiency.
Globalization has meant that disasters, rather than staying localized, may have severe worldwide effects. As you think about your own career resilience, which of the following ideas is important to keep in mind?
During a recovery from an economic downturn, some entire categories of jobs may not come back.
Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.
Early in the semester, the group met with the professor to ensure that your proposed topic would meet all of the requirements for the project.
Low investor confidence in oil companies after the explosion
Economic
In companies that strive to be first to market with new technology, the risk that employees may divulge trade secrets is great.
Employee's Treatment of Organization
Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage?
Financial
The introduction of tablet computers
General environment
Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?
Human
Which branch of psychology is strongly linked to the behavioral management perspective of management?
Industrial psychology
Top Dog Academy is a dog day care provider. Which issues are part of its general environment? Check all that apply.
PetCube is a technological innovation that provides dogs with a safe environment for play at home even when owners are away. People increasingly acknowledge the role of pets as part of the family. As consumer confidence improves, people feel they have more discretionary income.
An established process for determining whether oil companies are responsible for oil spills and a requirement that guilty companies pay large fines
Politcal/Legal
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
Quantitative management
Which of the following activities is most likely part of a typical work day for Juanna?
Reinforcing the values and culture of the organization through her actions
What can management researchers infer based on this study? Check all that apply.
The need for all four types of skills rises as management levels rise. The difference between the levels of skills needed for junior versus senior managers is greatest for business and strategic skills.
What reason was given for the surprising outcome of the Hawthorne studies?
The results were attributed to the presence of special attention and supervision among both the control and experimental groups.
Managers must coerce employees.
Theory X
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. Baking
Transformative Process
Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply.
When registration opened for each term, you immediately registered for the classes you needed, especially the ones that fill up quickly. Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year.
When will Google have achieved gender parity in hiring?
When women hold approximately 50 percent of all positions, including technical and management jobs
Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply.
You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well. You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day.
A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.
competitors
A manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by ---- who already have established relationships with suppliers and customers.
competitors
Financial services firm Morgan Stanley acquired E*Trade.
competitors
Other oil companies increasing their market share while BP focused its resources on addressing the oil spill
competitors
Verizon claims to have the largest and most reliable mobile network in the country.
competitors
Mason wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Mason is following his plan, but his running time is not improving. Mason is -----
efficient but not effective
Tyler developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Tyler is following the schedule, but is not getting the desired grades. Tyler is
efficient, but not effective
When a company starts a new division and recruits people to do the work, which aspect of its internal environment is it most directly changing?
employees
When the scenario refers to "new workers," it is referring to which aspect of the internal environment?
employees
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
leading
use influence to motivate employees
leading
A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is------
neither effective nor efficient
You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is
neither effective nor efficient
The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.
new entrants
A marketing manager at a soft drink company works with an advertising agency in France. The goal is to reduce advertising costs by creating a YouTube video that goes viral.
organizing
What role do the shareholders play in Northern Trust's internal environment?
owners
If an employee commutes to an office building to work, the office is part of the organization's
physical work environment
A wedding organizer sets a budget for a wedding with the engaged couple.
planning
As scientific management developed, employee performance was primarily measured in terms of
productivity
In an experiment examining the effect of lighting on productivity, researchers in the Hawthorne Studies found that
productivity increased regardless of whether the employees had high or low lighting
A requirement by U.S. Occupational Safety and Health Administration (OSHA) that workers engaged in environmental cleanup be protected from heat, fatigue, and other hazards
regulators
As a manager, if you evaluate an ethical concern by asking, "Does it respect the rights of those involved?" you are applying the norm of
rights
If these skills make up a majority of the skills Deshane uses on the job, he is most likely a
senior manager
Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk.
substitutes
A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP
suppliers
Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.
suppliers
Firms can sign long-term contracts to stabilize prices for orders over time.
suppliers
United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of
synergy
