MGMT 310 Chapter 16

Which of the following models of change proposed an eight-step sequence and relies on a centralized, top-down process for creating planned change?

Kotter's change model

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?

Lewin's change model

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?

abundance-based change

Which of the following represent a model specifically designed as an abundance-based, bottom-up, positive approach?

appreciative inquiry model

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?

complex adaptive

When Delorenz Associates' managers assume that Delorenz employees will change if they know they will otherwise face negative consequences, it suggests which approach to change?

deficit based

Which organizational structure is designed so that many employees have multiple lines of authority?

matrix

The constant shifts that occur within an organizational system are referred to as

organizational change.

Which of the following represents the label for a field that specializes in change management?

organizational development

American Motor Company, a car manufacturer, is organized into four divisions according to the four different models of the vehicle that it produces. Which of the following best describes the structure of American Motors?

product structure

At _____ stage of the organizational life cycle, it becomes appropriate that many organizations have to be reorganized or restructured to achieve higher levels of coordination between and among different groups or subunits.

renewal

The degree to which people are organized into subunits according to their expertise is referred to as:

specialization

Which of these represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environment, or societal environment?

strategic change

Which of the following represents the changes in the overall formal relationships, or the architecture of relationships, within an organization?

structural change

In the ______ phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and markets. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company.

entrepreneurship

Speedy Delivery, a package delivery company, is organized according the regions in which it operates. For example, all drivers who operate trucks in the Pacific Northwest work for the Rainier division, whereas drivers in Arizona, New Mexico, and Southern California work for the Cactus division. Which of the following best describes the structure at Speedy Delivery?

geographic

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

incremental change

The _____ is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships.

informal organization

Which of these is referred to as the invisible network of interpersonal relationships that shape how people actually connect with one another to carry out their activities?

informal organization

In the ____ phase of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple levels of employees. Lower-level managers are given greater responsibility, and managers for significant areas of responsibility are identified.

sustained success