MGMT 310 Exam 1

A) high performance orientation culture

"In this company, what you do matters a whole lot more than your last name." Bill's father, the company founder, expected Bill's supervisor to mentor the young man, to help him set goals, to train him and to develop his managerial skills with an emphasis on continuous improvement. Bill likely lives in a country with a ________. A) high performance orientation culture B) high institutional collectivism culture C) high in-group collectivism culture D) high assertiveness culture

C) being socially responsive

A U.S. business that provides on-site childcare facilities for employees as part of a negotiation with its union is ________. A) fulfilling its social obligations B) practicing green management C) being socially responsive D) adopting social screening

D) shift manager

A ________ is an example of a first-line manager. ) regional manager B) store manager C) division manager D) shift manager

C) selecting candidates for employment who share the organizations values

An organization's culture can be perpetuated by ________. A) expecting managers to produce results B) displaying artifacts that exemplify the culture C) selecting candidates for employment who share the organizations values D) taking advantage of employees' suggestions for improvement

A) classical view

Appleton would like to build a coal-burning electric generating facility located in a remote area because the cost involved is moderate. Appleton is following which of the social responsibility views? A) classical view B) socioeconomic view C) stakeholder view D) legal view

D) an employee's opinions are consciously ignored

As a form of discrimination, incivility is said to occur when ________. A) an employee belonging to a specific group is overtly threatened or bullied B) an employee is excluded from job opportunities or social events C) an employee is denied equal opportunity to perform D) an employee's opinions are consciously ignored

True

A global mind-set refers to attributes that allow a leader to be effective in cross-cultural environments.

True

A manager must coordinate and oversee the work of other people so that the organizational goals can be accomplished.

False

A policy is an explicit statement that tells a manager what can or cannot be done.

True

A programmed decision is a repetitive decision that can be handled by a routine approach.

True

A strategic alliance is a partnership between an organization and a foreign company partner in which both share resources and knowledge in developing new products or building production facilities.

programmed

A(n) ________ decision is a repetitive decision that can be handled by a routine approach. A) nonprogrammed B) programmed C) unstructured D) structured

A) rule

A(n) ________ is an explicit statement that tells a manager what can or cannot be done. A) rule B) objective C) agenda D) solution

interpersonal

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) interpersonal B) technical C) informational D) decisional

False

According to projections of the U.S. population, the ethnic groups that will exhibit the most change are the Hispanic and African American populations.

True

According to the classical view of social responsibility, management's only social responsibility is to maximize profits.

True

According to the concept of bounded rationality, managers make decisions rationally, but are limited by their ability to process information.

C) limited

According to the symbolic view, managers have a(n) ________ effect on substantive organizational outcomes. A) subtle B) influential C) limited D) extensive

C) allocating weights to the criteria

After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is ________. A) implementing the alternative B) analyzing the alternatives to solving the problem C) allocating weights to the criteria D) reducing the number of criteria through the process of elimination

an unstructured problem

After nearly 30 years of growth, sales at Ida's company have begun to decline. None of the managers have been able to determine the cause. Some say the entire economy is in recession; others blame a change in suppliers; still others say the work ethic among employees just isn't what it used to be. This is an example of ________. A) a programmed problem B) an unstructured problem C) a non-programmed problem D) a structured problem

A) parochialism

An ethnocentric attitude stems from ________. A) parochialism B) nationalism C) geocentrism D) polycentrism

False

Because a company's culture has so much influence on managers' decisions, it is important that each manager have a published code clearly stating the company's cultural guidelines.

A) with high uncertainty avoidance

Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture ________. A) with high uncertainty avoidance B) with high future orientation C) with high power distance D) with high performance orientation

A) He has a parochialistic attitude.

Bill Sanderson, a manager in a manufacturing firm in New York has a tendency to view the world only through his U.S.-based perspective. What can be deduced about his attitude? A) He has a parochialistic attitude. B) He has a polycentric attitude. C) He has an elitist attitude. D) He has a geocentric attitude.

A) allocate weights to the criteria

Bryan must select a new supplier for lighting fixtures for his company's mobile homes. He has decided quality is more important than price but price is more important than lead times. Bryan will use these priorities to ________. A) allocate weights to the criteria B) analyze alternatives C) develop alternatives D) set his decision criteria

False

By the year 2050, one in every five persons in the United States will be over 40 years old.

C) developing alternatives

Creativity is most essential in which of the following steps of the decision-making process? A) analyzing alternatives B) identifying decision criteria C) developing alternatives D) allocating weights to the decision criteria

B) stereotyping

Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. A) prejudice B) stereotyping C) assimilation D) integration

) polycentric attitude

Multidomestic corporations reflect the ________. A) ethnocentric attitude B) polycentric attitude C) xenophobic attitude D) geocentric attitude

C) gaining a deep understanding of the situation

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________. A) analyzing the situation with deductive reasoning B) unveiling a rational approach to address the situation C) gaining a deep understanding of the situation D) developing solutions which somehow seem inevitable

D) high ego strength

Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________. A) external locus of control B) internal locus of control C) weak ego strength D) high ego strength

False

Directing and motivating are part of the organizing function of management

management

Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) entrepreneurship B) management C) leadership D) delegation

D) late 1980s

During which era was the term "workforce diversity" first used? A) early 1980s B) new millennium C) 1960s to 1970s D) late 1980s

False

Employees are less likely to share information and participate in decision-making in a more diverse work environment.

A) whistle-blowers

Employees who raise ethical concerns or issues in an organization are known as ________. A) whistle-blowers B) philanthropist C) employee-volunteers D) entrepreneurs

False

Figurehead, leader, and liaison are all informational managerial roles according to Mintzberg.

are typically involved with producing the organization's products or providing its service

First-line managers are typically those who ________. A) perform the same work as the people they manage but earn more money B) are the first persons new hires meet C) are typically involved with producing the organization's products or providing its service D) are at the top of the organizational chart

D) I am liable to be criminally prosecuted for my involvement in stealing the information.

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which one of the following statements best reflects John's thoughts if he is at the preconventional level of moral development? A) If I do go through with the act, I will be letting down my manager and coworkers badly. B) Going through with this act would be highly unfair not just to the client, but also to my employers. C) My job is to protect the information that this company deals in and I should not violate my duties. D) I am liable to be criminally prosecuted for my involvement in stealing the information.

B) he expected the quality of Jane's work would be better than Jenny's

Given a choice between Jane, a 50-something internal candidate, and Jenny, a 20-something internal candidate, Joe selected Jane. Joe would probably say it was because ________. A) he thought Jenny would be uncomfortable with the technology in the new position B) he expected the quality of Jane's work would be better than Jenny's C) he expected Jenny would ask for more time off D) he thought Jane would be more flexible in meeting the needs of the new position

B) The French employees believe that rank should have its privileges.

Hofstede's Five Dimensions of National Culture would predict which of the following? A) A manager in Sweden will be driven to compete, to excel, and to amass wealth. B) The French employees believe that rank should have its privileges. C) An Italian manager will readily and comfortably make decisions with few acts; he is willing to take great risks. D) American employees working in the United States prefer to work in teams and to share team rewards.

A) economic

If mortgage interest rates increase, this would be an example of changing ________ conditions in a firm's external environment. A) economic B) financial C) sociocultural D) political

Efficient but ineffective

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________. A) efficient but ineffective B) effective but inefficient C) neither effective nor efficient D) efficient and effective

B) planned economy

In Malbadia, a central committee formed by the political powers decides what products and how many of each will be produced. This situation is typical of a ________. A) foreign economy B) planned economy C) free market economy D) free enterprise economy

False

In strong organizational cultures, employees have little knowledge of company history or heroes; what is important is present performance.

False

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.

B) culture of the organization

Internal constraints that influence managers' decisions and actions come from the ________. A) fluctuations in the stock market B) culture of the organization C) prevailing political conditions D) attitudes of customers

False

Intuitive decision making complements rational decision making but not bounded rational decision making.

D) strategic alliance

Joint ventures are a type of ________. A) license B) foreign subsidiary C) franchise D) strategic alliance

D) satisficing

Julie is keen on joining Columbia University to pursue a master's degree in economics. However, after three months of applying and waiting for an acceptance letter, she finally decides to attend NYU, which was one of her backup colleges. This is an example of ________. A) maximizing B) minimizing C) neutralizing D) satisficing

C) bias, prejudice, stereotyping

Kathleen likes cats. She believes people who own cats are independent and free spirits. She finds out Linda has a cat. Therefore, Linda is independent and free-spirited. In order, what is happening here? A) prejudice, stereotyping, bias B) bias, stereotyping, discrimination C) bias, prejudice, stereotyping D) stereotyping, bias, prejudice

first-line manager

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. A) top manager B) middle manager C) nonmanagerial employee D) first-line manager

top manager

Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager

False

Licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations.

C) There is no set of guidelines on how to take any potential disciplinary action with disabled employees.

Lulumelon owns a chain of fashion stores that serve men's, women's, and children's clothing categories. Jay, a motorcycle accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location. Which one of the following assumptions by Lulumelon would prevent them from hiring him? A) Absentee rates for sick time are virtually equal between employees with and without disabilities. B) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance is concerned. C) There is no set of guidelines on how to take any potential disciplinary action with disabled employees. D) Most workers with disabilities require no accommodation but for those who do, more than half of the workplace modifications cost $500 or less.

False

Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.

A) green management

Managers who consider the impact of their organization on the natural environment are said to be practicing ________. A) green management B) value-based management C) ethics-based management D) socially responsible management

True

Managers who want to get into a global market with minimal investment start with global sourcing.

A) global company

Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes. Marco most likely works for a ________. A) global company B) polycentric company C) transnational company D) multidomestic corporation

Disseminator; leader

Mark is the VP of finance. At this level of management, he is more likely to use the role of _______ than ______. A) figurehead; liaison B) disseminator; leader C) leader; disseminator D) spokesperson; negotiator

A) decision criteria

Max is planning to go away to college next year and is currently trying to figure out to which colleges he should apply. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's ________. A) decision criteria B) problems C) heuristics D) alternatives

D) discriminatory practices

Older workers in an organization are subjected to ________ if they are laid off for being highly paid and having lucrative benefits. A) intimidation B) incivility C) exclusion D) discriminatory practices

False

One assumption of rational decision making is that the decision maker is not aware of all possible alternatives and consequences.

B) provide accommodations for disabilities and religious beliefs that other employees don't view as special treatment

One big challenge for managers of diverse workforces is to ________. A) provide accommodations for disabled workers that don't carry excessive costs B) provide accommodations for disabilities and religious beliefs that other employees don't view as special treatment C) treat all employees identically despite individual differences D) assure that employees do not discuss their religious beliefs with other workers

False

One of the most difficult aspects of increasing the use of technology in the workplace has been to make employees comfortable around robots.

A) procedure

One of the workers in Henry's department submitted his two weeks' notice so Henry needs to hire a replacement. The HR department issued a set of instructions Henry must follow to initiate the search for candidates. In other words, there is a ________ Henry must follow. A) procedure B) policy C) practice D) program

True

One problem with the Americans with Disabilities Act is that "disability" is defined very narrowly.

D) stories

Organizational ________ typically contain narratives about significant events or people in the organization. A) language B) material artifacts C) rituals D) stories

True

Our human nature is to not accept or approach anything that's different from us.

True

People's beliefs about conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions.

a condition, but we need more information to determine whether it is a problem or a symptom

Ridership on the city's public transportation buses has fallen for three weeks in a row. This is ________. A) a problem B) a symptom C) a condition, but we need more information to determine whether it is a problem or a symptom. D) neither a problem nor a symptom

C) early 1980s

Soon after Jeff was hired as a company accountant, his company developed corporate programs to help improve the self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? A) new millennium B) 1960s to 1970s C) early 1980s D) late 1980s to late 1990s

True

Strong cultures have more influence on employees than do weak cultures.

job specific knowledge needed to proficiently perform work tasks

Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) skills managers use to think and to conceptualize about abstract and complex situations C) job specific knowledge needed to proficiently perform work tasks D) the ability to work well with individuals and groups

D) sociocultural

Thanks to iTunes and similar websites, sales of compact discs have declined severely, forcing entertainers to seek alternative revenue streams. This represents a change in the ________ component of the external environment. A) economic B) psychological C) behavioral D) sociocultural

Conceptual

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong _______ skills. A) interpersonal B) technical C) controlling D) conceptual

D) Mexico, Canada, and the United States

The North American Free Trade Agreement includes ________. A) Canada, Mexico, Panama, and the United Sates B) Canada, Mexico, the United States, and Costa Rica C) the United States, Canada, Mexico, and Honduras D) Mexico, Canada, and the United States

False

The United States, Canada, Mexico, and Honduras are parties to the North American Free Trade Association.

A) framing bias

The ________ occurs when decision makers select and highlight certain aspects of a situation while excluding others. A) framing bias B) confirmation bias C) representation bias D) availability bias

A) omnipotent

The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. A) omnipotent B) symbolic C) impotent D) omniscient

D) classical

The ________ view of social responsibility holds that management's only social responsibility is to maximize profits. A) neoclassical B) sociocultural C) socioeconomic D) classical

D) higher profits

The advantages of operating globally include ________. A) lower employee turnover B) higher employee satisfaction C) higher stock trading prices D) higher profits

False

The availability bias describes the actions of decision makers who try to create meaning out of random events.

True

The choice of what activities to reward and punish sends a strong signal to the employees regarding their ethical decisions.

False

The concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980s.

False

The four contemporary functions of management are planning, organizing, commanding, and controlling.

True

The greater the probability that some action will cause harm, the greater the intensity of the issue.

traditional pyramid structure

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) flexible structure B) traditional committee structure C) modern matrix structure D) traditional pyramid structure

False

The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.

D) omnipotent

The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management. A) omniscient B) impotent C) symbolic D) omnipotent

True

The term "values" refers to basic convictions about what is right and wrong behavior.

B) stakeholders

The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions. A) competitors B) stakeholders C) unions D) shareholders

Limited

Time should be considered a(n) ________ resource. A) abundant B) renewable C) limited D) diminishing

D) borderless organizations

Transnational organizations are also known as ________. A) multidomestic organizations B) ethnocentric organizations C) polycentric organizations D) borderless organizations

True

Under the Sarbanes-Oxley Act, whistle-blowers in the United States who report suspected corporate violations of laws now have protection from reprisals and retaliation.

A) legal approach

Under what approach do organizations exhibit little environmental sensitivity, and simply obey laws, rules and regulations? A) legal approach B) market approach C) activist approach D) stakeholder approach

D) activist approach

Under what approach is the organization driven to look for ways to respect and preserve the earth and its natural resources? A) market approach B) stakeholder approach C) legal approach D) activist approach

C) market approach

What approach deals with an organization changing its interaction with the environment because of the preferences of its customers? A) stakeholder approach B) legal approach C) market approach D) activist approach

False

When a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities, it is said to be socially responsive.

D) unstructured; nonprogrammed decision making

When problems are ________, managers must rely on ________ in order to develop unique solutions. A) structured; pure intuition B) structured; nonprogrammed decision making C) unstructured; programmed decision making D) unstructured; nonprogrammed decision making

efficiency; effectiveness

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. A) efficiency; experience B) effort; efficiency C) efficiency; effectiveness D) effectiveness; efficiency

B) ISO 14000

Which of the following ISO standards is related to environmental management? A) ISO 9000 B) ISO 14000 C) ISO 8000 D) ISO 15000

C) degree of change and degree of complexity

Which of the following are the two dimensions of environmental uncertainty? A) degree of change and degree of volume B) degree of complexity and degree of impact C) degree of change and degree of complexity D) degree of impact and degree of timing

A) optimist

Which of the following best describes the psychological orientation of an individual making a "maximax" choice? A) optimist B) pessimist C) cynic D) defeatist

C) Competitors move into and out of the industry frequently.

Which of the following describes a dynamic environment? A) Product demand increases every year on a steady upward trend. B) Production methods change about once every 5 years. C) Competitors move into and out of the industry frequently. D) Sales vary with the seasons.

C) multidomestic corporation

Which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics? A) borderless organization B) transnational organization C) multidomestic corporation D) global company

C) African Americans and Whites

Which of the following racial groups have been the focus of most race and ethnographic studies of workplace diversity in the United States? A) Hispanics and Whites B) Whites and Native Americans C) African Americans and Whites D) Asians and African Americans

A) African Americans generally do worse than Whites in decisions related to the workplace.

Which of the following statements is true of the findings of studies on race and ethnicity in the workplace? A) African Americans generally do worse than Whites in decisions related to the workplace. B) Individuals in workplaces tend to favor colleagues of a race other than their own in performance evaluations, promotion decisions, and pay raises. C) Whites and African-Americans display statistically significant and consistent differences in absenteeism rates, applied social skills at work, and accident rates. D) Whites favor affirmative action programs and policies to a far greater degree than do African Americans.

) The offices of upper management are carpeted; the offices of administrative personnel have tile floors.

Which one of the following is an example of a material artifact or symbol? A) Incoming calls are answered by a live person. B) The lines on the parking lot are repainted every year. C) The offices of upper management are carpeted; the offices of administrative personnel have tile floors. D) The company sponsors a local youth sports team.

B) prohibiting discrimination based on race, color, religion, national origin, or gender

Which one of the following is the best description of the provisions of the Civil Rights Act, Title VII? A) prohibiting discrimination against individuals with disabilities or chronic illnesses B) prohibiting discrimination based on race, color, religion, national origin, or gender C) prohibiting discrimination against employees aged 40 or over D) prohibiting the forced retirement of most employees

D) An organization with strong culture can encourage either ethical or unethical behavior.

Which one of the following is true concerning the impact of organizational culture on ethical behavior? A) An organization with low conflict tolerance encourages ethical behavior. B) An organizational culture that is high in control encourages unethical behavior. C) An organizational culture that is high in conflict tolerance encourages unethical behavior. D) An organization with strong culture can encourage either ethical or unethical behavior.

C) better use of employee talent

Which one of the following people management benefits arises from workplace diversity? A) increased understanding of the marketplace B) potential to increase market share C) better use of employee talent D) improved system flexibility

C) the bakery's regular customers

Which one of the following represents an important constituent of a small-town bake shop selling desserts and coffee? A) the local campus of the community college B) the state department of revenue C) the bakery's regular customers D) wheat farmers in Kansas

D) transnational organization

Which one of the following types of global organizations reflects the geocentric attitude? A) global company B) regional organization C) multidomestic corporation D) transnational organization

D) socially responsive

Years ago McDonald's switched from Styrofoam boxes for its large sandwiches to corrugated boxes made partially from recycled materials because of concerns that Styrofoam took too long to decompose in landfills. In this situation, McDonald's was ________ A) socially image conscious B) socially aware C) fulfilling its social obligation D) socially responsive

Top Managers

________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Middle managers B) Top managers C) Supervisors D) First-line managers

B) Stories

________ help anchor the present in the past, provide explanations and legitimacy for current practices, exemplify what is important to the organization, and provide compelling pictures of an organization's goals. A) Rituals B) Stories C) Artifacts D) Symbols

D) Social responsibility

________ is defined as a business firm's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society. A) Social obligation B) Social screening C) Values-based management D) Social responsibility

D) Ethnicity

________ refers to the social traits that are shared by a human population. A) Ancestry B) Race C) Nationality D) Ethnicity