MGMT 325 : Chapter 1

Three Management Characterization/Dimensions

1) Leadership 2) Decision-making 3) Implementing Work Tasks

Stakeholder

A person or organization with an interest in a particular place or issue.

Effeciently

Accomplishing the objectives with minimum of resources

What term describes activities--including reporting, preparing data analyses, briefings, delivering mail, emailing, websites, and making telephone calls--that focus on data important for the decisions the manager needs to make? a.Decisional roles b.Informational roles c.Interpersonal roles d.Technical skills

Informational roles

QUESTION 8 What name is given to individuals who make decisions about the use of the organization's resources, and are concerned with planning, organizing, leading, and controlling the organization's activities so as to reach its objectives? a.Auditors b.Managers c.Leaders d.Supervisors

Managers

Resources

People, Equipment, Finances, and Data

In Mintzberg's classification of managerial roles, the larger category of interpersonal roles includes the specific roles of figurehead, liaison, and leadership. True False

True(Mintzberg sees the manager's interpersonal chores as providing motivation and support (leading), representing the part of the organization you control (figurehead), and connecting with other parts of the organization and/or the outside world (liaison).)

Management

a set of activities designed to achieve an organization's objectives by using resources effectively and efficiently in a changing environment to achieve a purpose

The manager of the Boston Red Sox notices that his outfield star, Fenway Fred, has gone hitless in his last ten at bats. Which management function is he performing? a.Controlling b.Organizing c.Planning d.Leading

a.Controlling

Formal classes in management seem to be of great help in the development of a management student's a.conceptual and analytic skills. b.sense of humor. c.practical business experience. d.desire to learn even more.

a.conceptual and analytic skills.

An organization owned privately by individuals, or publicly by stockholders, that pays taxes on net earnings, and may be bought or sold is called a a.for-profit company. b.human enterprise. c.capitalistic venture. d.nonprofit organization.

a.for-profit company.

When the manager of the Boston Red Sox uses the scouting, player development, and travel departments to make plans for an upcoming series, he is a.organizing. b.planning. c.leading. d.controlling.

a.organizing. Reason= Organizing is the activity of arranging the various activities as per plan.

Lower-level or first-line managers are usually most concerned with a.production of a good or delivery of a service. b.implementing strategy and policy. c.preparing reports for the board of directors. d.strategic management of the firm.

a.production of a good or delivery of a service.

All of the following are usually included in the classification of major management functions EXCEPT a.staffing .b.organizing. c.planning. d.leading.

a.staffing

Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks? a.Technical skills b.Conceptual skills c.Leading d.Interpersonal skills

b.Conceptual skills

You own a munitions plant, and you decide that your middle managers are insensitive to employees' needs. You send them all out for two weeks of sensitivity training. You are sensitive to what skill deficiency that they have? a.Leadership b.Interpersonal c.Conceptual d.Technical

b.Interpersonal

The manager makes a decision about a course of action after analyzing several options. He or she is using a.interpersonal skills. b.conceptual skills. c.analytic skills. d.technical skills.

b.conceptual skills.

All of the following are challenges that e-business managers must deal with EXCEPT a.privacy. b.cookies. c.employee distraction. d.time theft.

b.cookies.

Mintzberg's description of the roles that managers actually perform is probably most valuable because it is a. the only accepted theory of management roles. b. the work of a truly brilliant man. c. based on an information-processing model. d. based on observation and very specific activities.

based on observation and very specific activities

The grouping of management skills into the categories of conceptual, technical, and interpersonal is sometimes given the label of a.leadership skills. b.mental skills. c.general skills. d.specific skills.

c.general skills.

Because the bulk of your employees at the Potentially Profitable Pizzeria are high school students working part-time for $5 an hour, you create a set of monthly cash awards for the students who deliver pizza both swiftly and safely. In terms of the major management functions, you are primarily a.organizing. b.planning. c.leading. d.controlling.

c.leading.

You are Zapp Zapplar, a highly paid motivational speaker. Companies pay you to come in and inspire their employees to work together as a team. They are paying for your a.problem analysis and job knowledge skills. b.assertiveness and initiative skills. c.oral communication and persuasiveness skills. d.exotic name and great reputation.

c.oral communication and persuasiveness skills.

Organizations

collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes

You develop a new method of assembling cardboard boxes at the Carlton Cardboard Box Company that requires two new computerized box-gluers but saves the firm a thousand square feet of space. What general managerial role category do your actions fall into? a.Organizing b.Planning c.Informational d.Decisional

d. Decisional (MANAGEMENT ROLE)

Which of the following refers to managers who develop promotional strategies and make decisions about how to implement those strategies? a.Production and operations managers b.Middle managers c.Finance managers d.Marketing managers

d.Marketing managers

IBM has recently rearranged various administrative divisions and departments. This activity can be classified into which major management function? a.Downsizing b.Leading c.Planning d.Organizing

d.Organizing

Effective use of an organization's resources means a.recognizing different work situations. b.using the very latest technology. c.using a minimum of resources. d.achieving the intended result.

d.achieving the intended result.

When a manager engages in activities that involve interacting with others who may be external or internal to the organization, and at the same or different level as the manager, he or she is performing a.a management skill. b.a leadership function. c.an informational role. d.an interpersonal role.

d.an interpersonal role.

When a manager presents a trophy at an awards banquet for her company's employees, she is acting as a a.leader. b.spokesperson. c.liaison person. d.figurehead.

d.figurehead.

planning

determining organizational goals and a means for achieving them

When the manager leases a delivery truck for his bakery, he is performing what managerial role? a.Figurehead b.Disseminator c.Negotiator d.Entrepreneur

entrepreneur

The Decision Making Process

gathering information, using info to reach a decision, implementing the decision

effectively

having the intended result

Managers

individuals who make decisions about the use of the organization's resources, and are concerned with planning, organizing, leading, and controlling the organization's activities so as to reach its objectives

leading

influencing others' activities to achieve set goals

controlling

monitoring, evaluating, and maintaining desired performance

Four Functions of Management

planning, organizing, leading, controlling

organizing

the activities involved in designing jobs for employees, grouping these jobs together into departments, and developing working relationships among organizational units/departments and employees to carry out the plans

An organization's culture can be an important way of distinguishing it from other organizations. True False

true