MGMT 3302: Management of Organizations Final Exam ECU

"I prefer to be true to myself, even at the hazard of incurring the ridicule of others, rather than to be false and to incur my own abhorrence." This is an example of what? a.) drive b.) honesty/integrity c.) desire to lead d.) self-confidence

b

With _________, users tell the data mining software to look and test for specific patterns and relationships in a data set. a.) unsupervised data mining b.) supervised data mining c.) sustainable competitive advantage d.) first mover advantage

b

Workers communicating with managers is an example of __________ communication. a.) downward b.) upward c.) horizontal d.) vertical

b

_____ are movements of the body and face that include arm and hand gestures, facial expressions, eye contact, folding arms, crossing legs, and leaning toward or away from another person. a.) Proxemics b.) Kinesics c.) Paralanguage d.) Semiotics

b

________ are concerned with doing the right thing, whereas ________ are concerned with doing things right. a.) Managers; employees b.) Leaders; managers c.) Managers; leaders d.) Employees; leaders

b

__________ control involves both behavior and output. a.) bureaucratic b.) objective c.) normative d.) concertive e.) self

b

___________ is the tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty of trouble. a.) fundamental attribution error b.) defensive bias c.) self-serving bias d.) jargon

b

____________ grants approved users access to data, software, and systems. a.) authentication b.) authorization c.) authority d.) attainability

b

____________ leaders create an exceptionally strong relationship between leaders and their followers. a.) visionary b.) charismatic c.) transformational d.) supportive

b

When a listener disproves what the speaker had to say without any intention of being helpful this is known as ___________. a.) empathetic listening b.) active listening c.) destructive feedback d.) constructive feedback

c

Which of the following make leaders differ from nonleaders? a.) self-confidence b.) emotional stability c.) drive d.) honesty & integrity e.) all the above

e

__________ leaders create positive images of the future that motivate organizational members and provides direction for future planning and goal setting. a.) visionary b.) directive c.) supportive d.) participative

a

In terms of data mining, when database elements occur together in which one of the elements precedes the other this is identified as __________. a.) association or affinity patterns b.) sequence patterns c.) predictive patterns d.) data clusters

b

T or F: According to the Blake/Mouton leadership grid, middle-of-the-road style occurs when leaders show a high concern for production and a low concern for people. a.) True b.) False

b

T or F: Control is always worthwhile or possible. a.) True b.) False

b

T or F: Delayed feedback is much more effective than immediate feedback. a.) True b.) False

b

The ________ perspective is what the company must excel in. a.) financial b.) internal c.) customer d.) innovation & learning

b

"I want to lead the country." This is an example of what? a.) drive b.) cognitive ability c.) self-confidence d.) desire to lead

d

________ is the performance improvement in one part of an organization but only at the expense of decreased performance in another part. a.) Control loss b.) Cybernetic Feasibility c.) Economic Value Added d.) Suboptimization

d

________ is vocabulary particular to a profession or group that interferes with communication in the workplace. a.) Noise b.) Interference c.) Gossip d.) Jargon

d

_________ is the degree to which a leader structures the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks. a.) consideration b.) situational leadership c.) visionary leadership d.) intiating structure

d

__________ includes the pitch, rate, tone, volume, and speaking pattern for ones face. a.) Counseling b.) Kinesics c.) Hearing d.) Paralanguage

d

Which of these is the most important situational factor in the contingency theory? a.) Consideration b.) Leader-member relations c.) Task structure d.) Position power

b

Which of the following is a characteristic of charismatic leaders? a.) They articulate a clear vision for the future that is based on strongly held values or morals. b.) They are concerned with control and limiting the choices of others. c.) They are focused on the goal at hand, and concentrate their efforts on completing it d.) All the above

a

According to the normative decision theory, which of these represent the autocratic decisions? a.) GII b.) RI c.) AI d.) CI

c

Percentage of defective units is a common _____________ performance measure. a.) financial b.) learning & growth c.) internal business process d.) customer service

c

When transformational leaders encourage followers to be creative and innovative, question assumptions, and look at problems and situations in new ways, even if their ideas are different from the leaders' ideas they are using _________. a.) idealized influence b.) inspirational motivation c.) intellectual similation d.) individualized consideration

c

Which of the following is not one of the four functions of management? a.) Controlling b.) Leading c.) Motivating d.) Planning e.) Organizing

c

Which two factors matter in terms of sustaining a first-mover advantage? a.) contextual information and the efficiency of the production of product b.) costs of product and cost of the technology to produce the product c.) how updated the technology and the cost d.) pace at which product technology is changing & how fast the market is growing

d

____ is defined as communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance. a.) Coaching b.) Directing c.) Leading d.) Counseling

d

_____ is defined as the use of observable measures of worker behavior or outputs to assess performance and influence behavior. a.) Normative control b.) Behavior control c.) Output control d.) Objective control

d

____________ explains that people have a basic need to understand and explain the causes of other people's behavior. a.) Path-goal Theory b.) Contingency Theory c.) Reinforcement Theory d.) Attribution Theory

d

____________ leadership rewards followers for a good performance and punishes them for a poor performance. a.) visionary b.) charismatic c.) transformational d.) transactional

d

______________ is the process by which individuals attend to, organize, interpret, and retain information from their environments. a.) Attention b.) Closure c.) Communication d.) Perception

d

"I never heard the words 'difficult' or 'impossible' from my father. He dedicated his life to his work and never complained when he was tired." This is an example of what? a.) drive b.) self-confidence c.) desire to lead d.) emotional stability

a

"If my mind I can conceive it and my heart can believe it, I know I can achieve it." This is an example of what? a.) self-confidence b.) emotional stability c.) knowledge of the business d.) cognitive ability

a

According to Fiedler's contingency theory, relationship-oriented leaders with high Least Preferred Coworker (LPC) scores are better leaders under _____ situations. a.) moderately favorable b.) unfavorable c.) less favorable d.) highly favorable

a

At Eagle Video, each production crew manages itself without much interference from senior management. Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. This is what type of control type? a.) concertive control b.) self-control c.) output control d.) behavior control

a

Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. This is what type of control method? a.) behavior control b.) bureaucratic control c.) output control d.) concertive control

a

Defensive bias is typically used by __________, while the fundamental attribution error is typically used by __________. a.) workers; managers b.) managers; workers c.) employees; customers d.) customers; employees

a

In a situation with a relationship-oriented leader, leader-member relations are _______ , task structure is ___________ , and leader position power is ___________. a.) poor; structured; strong b.) good; unstructured; weak c.) poor; unstructured; strong d.) good: structured; weak

a

In terms of data mining, two or more database elements to occur together in a significant way is identified as ____________. a.) association or affinity patterns b.) sequence patterns c.) predictive patterns d.) data clusters

a

In terms of the Path-Goal Theory, which of the following is not a type of leadership style? a.) Indirective b.) Directive c.) Supportive d.) Partcipative e.) Achievement oriented

a

In the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver. a.) encoding b.) reception c.) decoding d.) transmission

a

In the perception process, _____ is the process of attaching meaning to new knowledge. a.) interpretation b.) closure c.) selective perception d.) communication

a

In the perception process, _____ is the process of incorporating new information into one's existing knowledge. a.) organization b.) attention c.) retention d.) interpretation

a

Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____. a.) feedback control b.) feedforward control c.) objective control d.) self-control

a

Leaders differ from managers in that: a.) leaders are concerned with expanding people's choices and options, whereas managers are concerned with control and limiting the choices of others. b.) leaders solve problems so that others can do their work, whereas managers inspire and motivate others to find their own solutions. c.) leaders are critical to getting out the day-to-day work, whereas managers are critical to setting long-term goals. d.) leaders are more concerned with the means to get things done, whereas managers are more concerned with what work gets done.

a

Managers communicating with workers is an example of __________ communication. a.) downward b.) upward c.) horizontal d.) vertical

a

T or F: Anything that interferes with the transmission of the intended message in the communication process is called noise. a.) True b.) False

a

T or F: Grapevine communication is a highly accurate source of communication. a.) True b.) False

a

T or F: In order to improve formal communication, managers should decrease reliance on downward communication and increase chances for upward communication. a.) True b.) False

a

T or F: In the Blake/Mouton leadership grid, a leader who shows little concern for people or production is known as an impoverished leader. a.) True b.) False

a

T or F: Much of the basic management process cannot be performed without effective communication. a.) True b.) False

a

T or F: Perception creates communication problems for organizations when people are exposed to the same communication and information ends up completely different. a.) True b.) False

a

The ________ perspective is how the company looks to shareholders. a.) financial b.) internal c.) customer d.) innovation & learning

a

The first step in the cybernetic control process is what? a.) set standards b.) measure performance c.) compare with standards d.) identify deviations e.) analyze deviations f.) develop and implement program for corrective action

a

When transformational leaders use _______ they are acting as a role model for their followers. a.) idealized influence b.) inspirational motivation c.) intellectual similation d.) individualized consideration

a

Which best defines management? a.) getting work done through others b.) getting work done with minimum effort, expense, or waste c.) accomplishing tasks that help fulfill organizational objectives d.) all the above

a

Which of the following is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance against the standards, and taking corrective action, when necessary? a.) Control b.) Benchmarking c.) Standards d.) Balanced scorecard

a

Which of the following is not of the three environmental contingencies? a.) Organizational structure b.) Formal authority system c.) Primary work group d.) Task Structure

a

You have an employee, Stan, who is coming in late to work on a regular basis, and you want to find out why. What form of communication should you use in this situation? a.) You should meet with Stan in person to determine why he has been late. b.) You should fire Stan for coming in late. c.) You should send Stan an e-mail asking why he has been late and whether the behavior will continue. d.) None of the above

a

______ is a mechanism for gathering information about performance deficiencies before they occur. a.) Feedforward control b.) Feedback control c.) Concertive control d.) Objective control

a

________ is the extent to which a leader is friendly, approachable, and supportive and shows concern for employees. a.) consideration b.) situational leadership c.) visionary leadership d.) intiating structure

a

________ is the process of discovering patterns and relationships in large amounts of data. a.) data mining b.) authentication c.) authorization d.) encryption

a

________ is the process of influencing others to achieve group or organizational goals. a.) Leadership b.) Motivation c.) Management d.) Human resource management

a

________ listening means understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker. a.) Empathetic b.) Active c.) Inquisitive d.) Reflective

a

_________ is a prediction that about every 2 years, computer processing power would double and its cost would drop by 50%. a.) Moore's Law b.) Path-Goal Theory c.) Contingency Theory d.) First Mover Advantage

a

_________ is the act or process of perceiving sounds, while ________ is making a conscious effort to hear. a.) Hearing; listening b.) Listening; hearing c.) Communicating; speaking d.) Speaking; communicating

a

____________ assumes that leadership styles are consistent and difficult to change; leaders must be matched to the right situation. a.) Fiedler's Contingency Theory b.) The Path-goal Theory c.) Normative Decision Model d.) Consideration

a

____________ is the extent to which it is possible to implement each step in the control process. a.) cybernetic feasibility b.) feedforward control c.) feedback control d.) control loss

a

____________ makes sure users are who they claim to be. a.) authentication b.) authorization c.) authority d.) attainability

a

"It was the first of many times he's turned the table on me and one of the best ways a non-Facebook employee can feel what it's like to have assumptions dissected by one of the sharpest minds in tech." This is an example of what? a.) emotional stability b.) cognitive ability c.) honesty/integrity d.) self-confidence

b

A _______ leader expresses a strategic vision for the organization, or a part of the organization, and to motivate and persuade others to acquire that vision. a.) transformational b.) strategic c.) charismatic d.) transactional

b

A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to make sure employees were going on service calls and not running personal errands. This is an example of _____. a.) bureaucratic control b.) objective control c.) self-control d.) normative control

b

A person who attributes his or her success to hard work and failure to bad luck is likely to be experiencing a(n) _____. a.) attribution theory b.) self-serving bias c.) selective perception d.) closure

b

According to Fiedler's, leadership styles are tied to leaders' underlying __________. a.) attitudes & personalities b.) needs & personalities c.) performance & production d.) needs & wants

b

Fiedler's contingency model of leadership states that those who descrive their LPC in a negative way have __________ leadership syles. a.) relationship-oriented b.) task-oriented c.) situational d.) any of the above

b

In terms of leadership behavior, _____ is the degree to which a leader organizes the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks. a.) drive b.) initiating structure c.) autonomy d.) emotional stability

b

In which of the following cases would written communication be preferable to oral communication? a.) When immediate feedback is needed b.) When messages are straightforward c.) When paralanguage is required d.) When messages are complex and ambiguous e.) When messages are emotion laden

b

Intitiating structure primarily affects subordinates ____________, and consideration primarily affects subordinates ____________. a.) costs; wages b.) performance; satisfaction c.) trust; cohesiveness d.) outputs; efforts

b

It's estimated that managers spend ________ percent of their day communicating with others. a.) between 33 to 50 b.) over 80 c.) around 20 d.) over 98

b

Managers tend to prefer __________ communication, because it contains more information. a.) nonverbal b.) oral c.) written d.) None of the above

b

Organizational silence occurs when _____. a.) managers encourage grapevine communications in an organization b.) employees of an organization believe that telling management about problems will not make a difference c.) an organization refuses to answer customer complaints d.) an organization encourages employees to discuss company issues outside the organization

b

Sam writes for a living and loves it. He writes every day—sometimes working on his blog, sometimes on a novel, but always putting something on paper. He learned about perseverance in his college success class, and now he sets aside four hours a day just for writing, regardless of what other activities he may have planned. This is what type of control method? a.) normative control b.) self-control c.) connective control d.) behavior control

b

The employees of Tu Nidito, a nonprofit organization in Arizona, share one common goal: to provide comfort, hope, and support to children and families whose lives have been impacted by a serious medical condition or death. Employees are a close-knit group who share the belief that no child should grieve alone. All of their actions are driven by that belief, from fundraising to running a summer camp. New volunteers learn from more experienced employees by listening to the stories they tell about helping children and their families. This is what type of control type? a.) concertive control b.) normative control c.) output control d.) self-control

b

The tendency to notice and accept objects and information consistent with one's values, beliefs, and expectations, while ignoring or screening inconsistent information is known as ________________. a.) Closure b.) Selective perception c.) Defensive bias d.) Fundamental attribution error

b

Upward communication is used for all of these EXCEPT: a.) give those at lower levels the chance to share their concerns with higher-level authorities. b.) require top-level managers to participate in organizational decision making. c.) to give higher-level managers feedback about operations, issues, and problems. d.) help higher-level managers assess organizational performance and effectiveness.

b

When a listener gives the speaker nonjudgemental feedback that shows they have accurately heard what he/she said this is known as ___________. a.) empathetic listening b.) active listening c.) destructive feedback d.) constructive feedback

b

When a person meets a group of people for the first time, he or she pays more attention to: a.) The words that people say when they introduce themselves b.) Body language, the sounds of conversation (angry, happy, animated, and so forth), and people's expressions c.) What is appealing to them d.) All the above

b

When the information technology lowers costs or provides a better product or service, and is not available and used in the same way by other companies, it is considered a ________________. a.) competitive disadvantage b.) competitive parity c.) sustained competitive advantage d.) temporary competitive advantage

b

When transformational leaders motivate and inspire followers by providing meaning and challenge to their work they are using ___________. a.) idealized influence b.) inspirational motivation c.) intellectual similation d.) individualized consideration

b

Which of the following is true of managers? a.) They allow employees full control on how they are going to complete their goal. b.) They are concerned with control and limiting the choices of others. c.) They are critical to inspiring employees and setting long-term goals. d.) They focus on vision, mission, goals, and objectives.

b

Which of the following statements is true of directive leadership? a.) It gives incentives to employees for completing what is expected of them. b.) It involves letting employees know precisely what is expected of them. c.) It involves letting employees figure out on their own what needs to be done. d.) None of the above

b

Which term describes putting a message into a verbal (written or spoken) or symbolic form that can be recognized and understood by the receiver? a.) Kinesics b.) Encoding c.) Noise d.) Decoding

b

Which two control methods are considered objective control? a.) output & bureaucratic b.) output & behavior c.) concertive & normative d.) self-control & behavior

b

________ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs. a.) Concertive control b.) Normative control c.) Bureaucratic control d.) Objective control

b

"Nobody talks about the movies the way Marty Scorsese can talk about the movies. His conversation bounds from John Cassavetes (a mentor) to Akira Kurosawa (an acquired taste) to George Méliès, the silent-film director and innovator whose story forms the basis of Hugo." This is an example of what? a.) emotional stability b.) desire to lead c.) knowledge of the business d.) honesty/integrity

c

According to the normative decision theory, a group decision style should be used when: a.) subordinates' acceptance of a decision is not important b.) subordinates do not have enough information to make a decision themselves c.) subordinates are likely to disagree or end up in conflict over a decision. d.) subordinates goals are different from the organization's goals

c

Baked Delights, a startup bakery, recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region, to help set up its own business standards. This is an example of _____. a.) balanced scorecard. b.) cybernetic process. c.) benchmarking. d.) corrective action.

c

Clarissa walks up to her supervisor's cabin in the second floor every time she needs a clarification instead of sending an email. This scenario best depicts _____. a.) the use of jargon in a communication channel b.) a fundamental attribution error c.) the use of a wrong communication medium d.) the encoding & decoding of a message

c

Fiedler's contingency model of leadership states that _____________ leaders perform best in very unfavorable situations. a.) relationship-oriented b.) achievement-oriented c.) task-oriented d.) supportive

c

In a financial perspective, managers use EVA to measure how the company looks to shareholders. What is EVA? a.) Environmental Value Asset b.) Environmental Vick Act c.) Economic Value Added d.) Economic Vender Advantage

c

In terms of data mining, ___________ help identify database elements that are different. a.) association or affinity patterns b.) sequence patterns c.) predictive patterns d.) data clusters

c

In the context of subordinate contingencies, which of the following is true of externals? a.) Externals greatly prefer a participative leadership style. b.) Externals believe that what happens to them is largely a result of their choices and actions. c.) Externals believe that what happens to them is caused by forces beyond their control. d.) Externals like to have a say in what goes on at work.

c

Mathew is a manager at Wonderworld Hypermarket. He finds it difficult to cooperate and work with Anthony when it comes to getting the work done to meet the sales targets. Anthony is Mathew's least preferred subordinate. Mathew describes Anthony as gloomy, insincere, lazy, unfriendly, and boring when his boss asks for a feedback about his subordinates. In this scenario, Mathew is following a _____ leadership style.​ a.) relationship-oriented b.) behavioral c.) task-oriented d.) strategic

c

Noah, the chief executive officer of Rhombus Corp., believes in maintaining a friendly work environment involving employee benefits like flexible timing and insurance policies. Top managers in the company are approachable to the lower level employees, thus maintaining a horizontal hierarchy. Moreover, Noah does not give much attention to performance. According to the Blake/Mouton leadership grid, which of the following leadership styles is Noah using? a.) Authority-compliance style b.) Middle-of-the-road style c.) Country club style d.) Impoverished style

c

One of Canada's largest financial service providers wanted to develop a customer-focused sales and service culture. The top management developed the main messages, which were consistently communicated to all levels of employees throughout the organization. This is an example of _____ communication. a.) upward b.) middle c.) downward d.) horizontal

c

Safety is a key concern at most industries, but it is especially important at BigBoom Fireworks Factory. Employees must use carefully standardized procedures for packing fireworks to prevent unwanted explosions. This is what type of control method? a.) self-control b.) normative control c.) bureaucratic control d.) concertive control

c

The Blake/Mouton Leadership Grid is based on two variables. What are the two variables? a.) performance; effort b.) satisfaction; output c.) concern for people; concern for production d.) efficiency; effectiveness

c

The _______ perspective is how customers see the company. a.) financial b.) internal c.) customer d.) innovation & learning

c

The _______ states that effective leaders possess a similar set of traits or characteristics. a.) Reinforcement Theory b.) Continency Theory c.) Trait Theory d.) Path-Goal Theory

c

The normative decision theory improves decision quality via all of these EXCEPT: a.) subordinate information. b.) the quantity. c.) unstructured problem decision rules. d.) goal congruence.

c

The process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company is known as: a.) balanced scorecard. b.) cybernetic process. c.) benchmarking. d.) corrective action.

c

The tendency to fill in gaps of missing information by assuming that what one does not know is consistent with what one already knows is known as __________. a.) Selective perception b.) Attention c.) Closure d.) Effective communication

c

When Lilah saw her guest wrinkling her nose, she realized that she had not cleaned the litter in her cat box. Nose wrinkling is an example of _____. a.) proxemics b.) paralanguage c.) kinesics d.) semiotics

c

When a company has sole ownership and rights to the use of the information technology, it is considered a _______________. a.) competitive disadvantage b.) competitive parity c.) sustained competitive advantage d.) temporary competitive advantage

c

Which of the following is an advantage of the balanced scorecard? a.) It collects data to determine other companies' performance standards b.) It provides information about performance deficiencies by monitoring inputs rather than outputs. c.) It minimizes the chances of suboptimization. d.) It maximizes the chances of suboptimization

c

Which of the following is not one of the three subordinate contingencies defined in Path-Goal Theory? a.) Perceived ability b.) Locus of Control c.) Job Performance d.) Experience

c

Which of these theories is also known as "the great person" theory? a.) Behavioral theory b.) Contingency theory c.) Trait theory d.) Path-goal theory

c

With ____________, users tells the data mining software to uncover whatever patterns and relationships it can find in a data set. a.) first mover advantage b.) path finding c.) unsupervised data mining d.) supervised data mining

c

Workers communicating with other workers is an example of ___________ communication. a.) downward b.) upward c.) horizontal d.) vertical

c

_____ is defined as communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance. a.) Performance Review b.) Perception c.) Counseling d.) Communication

c

_____ is described as feedback that is aimed at correcting performance deficiencies and motivating employees. a.) Participative feedback b.) Solicited feedback c.) Constructive feedback d.) Empathetic feedback

c

_____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part. a.) concertive control b.) cybernetic attribution c.) suboptimization d.) organizational silence

c

_______ is the process of transmitting information from one person or place to another. a.) Advisement b.) Control c.) Communication d.) Organizing

c

________ is a performance assessment in which companies identify which customers are leaving and measure the rate at which they are leaving. a.) Control loss b.) Balanced scorecard c.) Customer defection d.) Concertive control

c

________ is a telephone answering system that records audio messages. a.) Videoconferencing b.) E-mail c.) Voice messaging d.) Collaborative discussion sites

c

________ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures. a.) Concertive control b.) Normative control c.) Bureaucratic control d.) Objective control

c

________ leadership is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate changes that will create a positive future for an organization. a.) Situational b.) Trait c.) Behavioral d.) Strategic

c

_________ is facts and figures, whereas _________ is useful data that can influence choices and behavior. a.) objectivity; subjectivity b.) subjectivity; objectivity c.) raw data; information d.) information; raw data

c

___________ is the tendency to ignore external causes of behavior and to attribute other people's actions to internal causes. a.) defensive bias b.) communication c.) fundamental attribution error d.) self-serving bias

c

____________ is communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior. a.) Counseling b.) Selling c.) Coaching d.) Managing

c

______________ leadership generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest. a.) visionary b.) charismatic c.) transformational d.) transactional

c

______________ occurs when behavior and work procedures do not conform to standards. a.) cybernetic feasibility b.) suboptimization c.) control loss d.) feedback

c

According to Hersey and Blanchard's Situational Leadership Theory, readiness is composed of two components: a.) transactional readiness and transformational readiness. b.) subjective readiness and objective readiness. c.) behavior readiness and attitude readiness. d.) job readiness and psychological readiness.

d

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to come up with their own schedules and work styles to achieve their daily goal. Zeal Publishing appears to follow a _____ system. a.) behavior control b.) normative control c.) objective control d.) self-control

d

Careful assessment of __________ determine whether control is worthwhile. a.) control loss b.) cybernetic feasibility c.) suboptimization d.) regulation costs

d

In terms of data mining, when 3 or more database elements occur together in a significant way, this is identified as ____________. a.) association or affinity patterns b.) sequence patterns c.) predictive patterns d.) data clusters

d

In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message. a.) retention b.) noise c.) encoding d.) feedback

d

Josephina writes copy for an Internet content provider. Her company pays her $15 per accepted article (typically about 500 words). Josephina has a goal of writing 10 articles per day. This is what type of control type? a.) behavior control b.) normative control c.) bureaucratic control d.) output control

d

People with moderate Least Preferred Coworker (LPC) scores, who can be somewhat relationship-oriented or somewhat task-oriented, tend to do fairly well in _____ situations. a.) Favorable b.) Unfavorable c.) Moderately favorable d.) All

d

The _______ perspective is how the company can continue to improve and create value. a.) financial b.) internal c.) customer d.) innovation & learning

d

This type of management in the Blake/Mouton Leadership Grid, results from arranging conditions of work in such a way that human elements interfere to a minimum degree. a.) Country Club Management b.) Team Management c.) Improverished Management d.) Authority-Compliance

d

When an individual is contesting for a local political office, he or she makes lots of promises to people. When the individual wins the election and assumes office, he or she is often unable to carry out the political promises. In the context of leadership traits, the individual lacks ____________. a.) trust b.) commitment c.) self-confidence d.) integrity

d

When transformational leaders pay special attention to followers' individual needs by creating learning opportunities, accepting and tolerating individual differences, encouraging two-way communication, and being good listeners they are using ___________. a.) idealized influence b.) inspirational motivation c.) intellectual similation d.) individualized consideration

d

Which of these is NOT a leadership styles in path-goal theory? a.) Achievement oriented b.) Participative c.) Directive d.) Consideration

d

Which term describes the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations while ignoring or screening out inconsistent information? a.) Kinesics b.) Organizational silence c.) Active listening d.) Selective perception

d

Which theory states that leaders can increase subordinate satisfaction and performance by clarifying and clearing the pathways to objectives and by increasing the number and kinds of rewards available for goal attainment? a.) Contingency b.) Expectancy c.) Equity d.) Path-goal theory

d

The balanced scorecard encourages managers to look beyond traditional financial measures to which of the following perspectives on company performance? a.) financial b.) customer c.) internal d.) innovation & learning e.) all the above

e

Which of the following are the components of the basic perception process? a.) Attention b.) Organization c.) Interpretation d.) Retention e.) All the Above

e

Which of the following must occur for feedback to be constructive rather than destructive? a.) immediate b.) focused on specific behaviors c.) problem oriented d.) none of the above e.) all of the above

e