MGMT 331-5S8

Select all the ways employee engagement can be increased.

Listening and communicating effectively,Recognizing people for good work,Offering career and developmental opportunities for employees

Workplace attitude surveys are valuable for managers because they can do which of the following?

Reveal employee engagement,Understand job satisfaction,Pinpoint why employees quit

Which statement about the relationship between job satisfaction and job performance is true?

Both variables indirectly influence each other.

Which of the following are workplace attitudes that managers pay attention to? (Check all that apply.)

Employee engagement,Job satisfaction,Organizational commitment,Perceived organizational support

Which of the following are true concerning the search for employees with the right personality type?

Employers should try to find a fit for an employee's personality.,One personality does not fit all jobs.,There is no ideal personality profile.

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

Equity

How effective are brain training games at improving cognitive performance?

The evidence is inconclusive.

Which questions should one ask when attempting to build emotional intelligence?

What matters to you?,What are the differences between how you see yourself and how others see you?,What changes will you make to achieve your goals?

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

a psychological contract

Hiring people whose personal values align with the organization's is a good way to increase employee .

committment

What should an individual do before quitting a job?

conduct a cost-benefit analysis

In Schwartz's theory, which of the following values are dimensions of conservation?

conformity,tradition,security

Which personality trait has the strongest and most positive effect on performance?

conscientiousness

People with an external locus of control

feel that their success is explained by environmental factors.

According to Schwartz's theory, an employee who values tradition will not want to work:

on a holiday

Extroversion has been found to ______.

predict job performance better than agreeableness

When evaluating core self evaluations,

the whole is greater than the sum of the parts.

Which of the following often fall short when diversity of intelligences is taken into account?

training programs

It is believed that awareness of multiple intelligences should play an important role in

training,employee selection,performance

High levels of job satisfaction lead to lower levels of which behavioral outcomes?

turnover,counterproductive work behavior

The cost of turnover for a valuable hourly employee is approximately ______ of his or her salary.

20 percent

Physiological or psychological deficiencies that arouse behavior are called .

Needs

Select the person factors that contribute to employee engagement.

Personality,Social capital

What is the recommended way to deal with the stress of having too many commitments?

Prioritize and focus on doing what is most important.

Which of the following behaviors have been shown by research to improve intelligence?

Reasoning,Problem solving,Constructive thinking

Understanding workplace attitudes is valuable for which of the following reasons?

They predict likely behavior.

Which statement is true of core self-evaluations?

They represent a broad personality trait composed of four narrow traits.

can be a good thing when a low performing person quits or gets fired.

Turnover

Public opinion polls and surveys are methods used to measure workplace since they can predict likely behavior in the workplace and in society.

attitudes

Select the ways that POS can be increased.

avoid political behavior,provide job security,limit work environment stressors,treat employees fairly

The best situation in business is for you and your manager to

both have proactive personalities.

The continuum of individual differences places attitudes and emotions at the ______.

bottom

A ______ concept of personality allows you to more effectively predict behavior.

broader

A person's intelligence

can be increased.

People with high emotional stability

carry out more organizational citizenship behaviors.

Gallup has estimated that when employees are highly ______, the firm can achieve 10% higher customer satisfaction and loyalty ratings.

engaged

To be an effective manager, a person should

evaluate personality in a precise and scientific manner.

Those who believe their performance is a product of circumstances beyond their immediate control possess a(n):

external locus of control

Feelings of equity are based on a comparison of which two factors?

inputs,outcomes

Employee motivation is positively related to:

job satisfaction

Workplaces attitudes result from OB-related processes such as _____.

leadership

Cognitive dissonance is a representation of:

psychological discomfort.

The best way for managers to influence employees behavior is to

reinforce appropriate beliefs.

The positive outcomes of job include motivation and job involvement.

satisfaction

Value attainment relates positively to job .

satisfaction

A person's general belief about his or her own self-worth is:

self-esteem

Personality testing at the workplace

should be scientifically proven to work for its intended use.

Compared to people with an external locus of control, people with an internal locus of control

show greater motivation.

Satisfied employees provide superior customer service due to the ______ effect.

spillover

Perceived has a number of consequences for health and a negative association with employee engagement.

stress

One way to make sure inputs in the Organizing Framework are positively oriented is to measure, track, and respond to .

survey

Values remain mostly stable across and . (Enter one word in each blank.)

time,situation

What is the purpose of the Job Descriptive Index (JDI) tool developed at Cornell University?

to provide information about employees' job satisfaction

A word of caution about using personality tests is to be sure

to use properly trained employees to administer tests or analyze results.

The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is:

value attainment

To achieve ______, managers should structure work and its associated rewards to reinforce employees' values.

value attainment

Childhood events tend to cause to vary across generations.

values

Shalom Schwartz believed that impact behavior across any context. (Enter one word in the blank.)

values

The abstract ideals that influence the choices we make are called:

values

Which characteristics must intelligence training have for experts to consider it effective?

variety,adaptive,generalizability

The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.

weaker than

Select characteristics of a person with high self-efficacy.

Active in selecting opportunities,Sets goals,Plans, prepares and practices,Avoids or neutralizes obstacles

Which of the following are true of self-efficacy?

It can be increased.,It involves a person's beliefs about personal success.,It tends to manifest itself in actual performance.

Which statements about emotional intelligence are true?

Research on its effectiveness shows mixed results.,It can make or break an individual in a given job.

Which of the following is true about attitudes?

They range from positive to negative.

OB researchers define as \a force that binds an individual to a course of action of relevance to one or more targets.\""

commitment

When attempting to build emotional intelligence, to what should you compare your self assessment results?

feedback from others on how they see you in terms of the same competencies

People with an internal locus of control

feel that they control their destiny.,blame their own flaws for poor results.,can usually overcome setbacks.

Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?

feelings of autonomy

Match the components of overall attitude to their definitions.

feelings or emotions that one has about a given object or situation,beliefs or ideas that one has about a given object or situation,how one intends or expects to act toward someone or something

Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristic?

generalizability

Select the components of core self-evaluations.

generalized self-efficacy,self esteem,locus of control,emotional stability

The extent to which an individual is personally engaged in his or her work role is called

job involvement.

An affective or emotional response toward various facets of one's job is called ______.

job satisfaction

High levels of self-efficacy

lead to success.

Which of the following are common features of Machiavellians?

maintaining emotional distance,being manipulative,believing the ends justify the means

People with proactive personalities

make efforts to change and improve things around them.

A challenge for managers is that all employees have different to be fulfilled.

needs

In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are

on opposing sides of the circle.

When a work environment generally matches an employee's values, the which of the following are at their greatest?

positive employee attitudes,employee motivation

Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit? (Check all that apply.)

potential,personality traits,abilities

The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments is called:

practical intelligence

When you motivate an employee, you are taking part in which type of process?

psychological

A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)

psychopath.

Check all of the following statements that are true of liking and fit.

They are not precise enough to have real value in management.,Most people evaluate a person's personality by whether or not they like them.,They are not particularly beneficial for managers.

When does cognitive dissonance occur?

When a person holds two or more conflicting ideas, beliefs, values, or emotions

Kahn described \the harnessing of organization members' selves to their work roles\" as:"

employee engagement.

When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating .

employee,engagment

The emotion of fear is usually _____.

forward-looking

An individual's overall thoughts and feelings about quitting and the thought process that encapsulates this are called:

withdrawal cognitions

Low employee engagement and low performance are examples of work behaviors.

counterproductive

reflect feelings about people, places, and objects and can be positive or negative.

Attitudes

Select characteristics of a person with low self-efficacy.

Avoids difficult tasks,Thinks of excuses for failing,Has low commitment,Focuses on personal deficiencies

Select all the leaders who are perceived as introverts. (Check all that apply.)

Bill Gates,Mark Zuckerberg

Which statement about the prevalence of introversion is true?

Everyone has some amount of introversion.

True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.

FALSE

True or false: Satisfied employees tend to care less about providing quality customer service.

FALSE

True or false: You must be born with self-efficacy.

FALSE

Select ways to reduce cognitive dissonance.

Find consonant elements that outweigh the dissonant ones,Change your attitude or behavior,Belittle the importance of the inconsistent behavior

Match the negative emotion displayed from the left column to a response from the right.

Get some distance from the situation to avoid losing control, consider the reason, and communicate with the person.,If results don't meet your expectations, reassess your plan and be patient.,Evaluate the opinion and the person giving it and ask for clarification.,Prioritize commitments.

A relatively stable personality characteristic that describes how much personal responsibility you take for your behavior and its consequences is:

Locus of control

The most effective method for raising one's self-esteem is to think of

desirable characteristics possessed.

Match the bipolar dimension to its elements.

Self-direction,Tradition

Match the model name to the method management can use to boost job satisfaction.

Understand and meet employee needs,Meet expectations of employees about what they will receive from jobs,Structure the job and its rewards to match employee values,Monitor employees' perceptions of fairness,Hire employees with an appropriate disposition

Individuals with high levels of ____________ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.

emotional stability

Narcissism, psychopathy, and Machiavellianism are _____.

all considered undesirable because they negatively affect outcomes

Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?

an inverted-U

Which emotions are considered goal incongruent?

anxiety,jealousy,guilt

Compared to those with an internal locus of control, people with an external locus of control ______.

are less motivated by performance-based rewards

Rules that dictate which types of emotions are expected and appropriate at a given time are:

emotion display norms

Job involvement is ______ related to job satisfaction.

moderately

Which personality type is linked to intentions to be entrepreneurial?

proactive

Match the explanation to the application of self-efficacy at work.

Complex jobs tend to enhance self-efficacy.,Guided experiences improve employee self-efficacy.,Training linked to goal setting, action planning, and self-motivation increases self-efficacy.,Difficulty must match employees perceived self-efficacy.,Managerial support of workplace creativity raises self-efficacy.,Constructive pointers and feedback especially for those victimized by learned helplessness is important.,High self-efficacy managers should be given an opportunity to prove themselves under pressure.

A _______ concept of personality enables you to more precisely describe individuals.

narrow

Which of the following are benefits of high emotional intelligence? (Check all that apply.)

Increased creativity,Ability to apply positive emotions to work,Greater level of teamwork

A person who is willing to manipulate others and use any method, even those that are unethical or unfair, to gain an advantage over others in the workplace can be considered a(n)

Machiavellian.

Drag and drop the types of emotions that one experiences against their corresponding achievements in education.

Meeting the goal of graduating on time and doing it with honors,Frustration or failure to graduate on time,Not graduating on time, but being offered a great job when you do

Which of the following attributes are stable over time and difficult to change? (Check all that apply.)

Mental abilities,Intelligence

Which of the following are attitudinal outcomes of job satisfaction? (Check all that apply.)

Motivation,Job involvement,Perceived stress,Withdrawal cognitions

Match the personality dimension to its description.

Outgoing, talkative, social, assertive,Trusting, good-natured, cooperative, softhearted,Dependable, responsible, achievement oriented, persistent,Relaxed, secure, unworried,Intellectual, imaginative, curious, broad-minded

Which statement best describes the results of research on the effectiveness of brain training games?

The evidence is inconclusive, but it suggests that the games are not effective.

Beliefs you have that concern something specific, such as a specific person, are known as personal

attitudes.

The two forms of locus of control are

internal and external.

People who believe they control the events and consequences that affect their lives are said to possess a(n):

internal locus of control

Being a manager with a proactive personality

is advantageous.

Viewing personality in terms of liking and fit

is not an effective perspective for management.

Counterproductive work behavior has a strong negative relationship with .

job,satisfaction

Talking to team members working on a class project about solutions to obstacles can increase ______ and create positive intentions about doing the work.

perceived behavioral control

Select the components that influence overall attitudes.

Affective,Behavioral,Cognitive

Which statement about managers assessing their own emotional intelligence is true?

Both personal and social competence are important for managers.

Select the practical implications of multiple intelligence.

it is important to identify intelligences relevant to a job during the selection process,it explains how a child can score poorly in an IQ test and yet be gifted in one or more ways,employees can be developed in areas of need based on intelligence

There are four attitude and four behavior components found to correlate with ______.

job satisfaction

Select all the benefits of perceived organizational support.

job satisfaction,organizational citizenship,employee engagement,organizational commitment

Core self-evaluations have a desirable effect upon which of the following outcomes?

motivation,job/life satisfaction,job performance

Which dimensions of emotional intelligence constitute personal competence?

self-awareness,self-management

Studies imply that managers

should help develop self-efficacy in their employees by mentoring and role modeling.

Perceived motivates employees to work hard and commit to the organization.

organizational,support

Which of the following are recommended actions for you to take to create positive change in your professional life?

Identify what types of work you find meaningful,Identify your core values,Analyze and change your beliefs about a behavior you want to change

Which of the following are true of personality?

It is stable across situations.,It results from the interaction of genes and the environment.,It combines characteristics that give people unique identities.

Select ways to improve self-esteem.

Perform at a high level.,Think of desirable characteristics possessed by yourself.,Apply yourself to things important to you.

What are the four components of core self-evaluations?

Self-esteem,Locus of Control,Self-efficacy,Emotional Stability

True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.

TRUE

True or false: At a certain level emotional stability becomes problematic.

TRUE

Which of the following are true about values? (Check all that apply.)

They can guide behavior subconsciously.,They are generally stable.

Which statement is true of emotion display norms in an organization?

They determine which emotions members should show in various situations.

Select ways managers can increase employee commitment:

Treat employees fairly and foster trust between managers and employees.,Make sure that management does not breach its psychological contracts.,Hire people whose personal values align with the organization.

The term ______ is used to collectively describe people's traits and behaviors that are influenced by genetics and environment.

individual differences

Which of the following are values associated with Generation Z?

making connections online,saving money,fighting for racial equality and inclusion

Select all that apply to those with an internal locus of control.

Derive more job satisfaction from performance,Display greater work motivation,Have strong expectations that effort leads to performance

Select all the feelings related to employee engagement.

Intensity,Focus,Enthusiasm,Urgency

Which of the following is among the methods used by Hilton to increase organizational commitment?

Requiring every executive to spend one week working alongside front-line employees such as cooks or housekeepers

True or false: Intelligence and mental abilities are related to performance.

TRUE

True or false: Job satisfaction and performance are moderately related.

TRUE

True or false: Perceptions of organizational support can be either positive or negative.

TRUE

True or false: Personal achievements and praise tend to bolster one's self-esteem.

TRUE

A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.

proactive

Over the past seven decades, intelligence levels in developed countries have

risen significantly.

Select all the job dimensions in the JDI tool developed at Cornell University.

work,promotions,pay

Which of the following is a recommended method of understanding which individual differences are valued by employers?

Create a profile of important managers and leaders in the organization.

Which of the following outcomes are associated with higher levels of emotional stability? (Check all that apply.)

Increased likelihood of doing work beyond required job responsibilities,Higher levels of job performance,Increased relaxation

allows employees to do all or some of their work from home using technology and Internet tools. (Enter one word in the blank.)

Telecommute

Emotional intelligence has been shown to ______.

be associated with increased well-being and satisfaction

Feeling a sense of urgency to complete your work is one indicator of employee .

engagement

It is believed that intelligence increases due to a combination of which factors?

improved socioeconomics,healthier nutrition,better schooling,technological complexity

If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:

organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is:

organizational commitment

Managers who provide ______ can increase employee engagement, organizational commitment, job satisfaction, and other factors that make firms more functional and productive.

organizational support

It is very common for entrepreneurs to exemplify

proactive personality type.

Select the elements of emotional intelligence.

relationship management,self-awareness,self-management,social-awareness

Anger is usually a _____ emotion.

retrospective

In Schwartz's value theory, values are organized into two

bipolar dimensions.

Select all the characteristics of telecommuting.

enhanced productivity and retention,decreased absenteeism

Managers should hire and test for workers who posses traits that are relatively

fixed.

People can use the skills associated with practical intelligence to

manage themselves and others.,adapt to their environment.,manage tasks.

The idea that good treatment inspires good work is the basic premise of

perceived organizational support.

Managers have more influence over

flexible individual differences.

Personality and positive psychological capital are considered that contribute to employee engagement.

person,factors

Which of the following statements are true about emotions?

Emotions can change psychological states.,Emotions communicate messages to others.,Emotions can motivate behavior.

Which of the following accurately describes current trends in employee turnover?

There is a trend for employees to quit when they have spent less than one year on the job.

Schwartz's first bipolar dimension includes self- and self-. (Enter one word in each blank.)

enhancement,transcendence

Studies show that met expectations are strongly correlated with feelings of job .

satisfaction

Select all that apply to those with an external locus of control.

Demonstrate less motivation for performance,Earn lower salaries and smaller salary increases,Tend to be more anxious

Which of the following attributes are flexible and altered more easily? (Check all that apply.)

Emotions,Attitudes

Individual differences are determined by

both genetics and environment.

Research suggests that CEOs with high CSEs

have a positive impact on organizational drive.

The term reflects the extent to which a person likes his or her job.

job,statisfaction

The negative outcomes of job satisfaction include:

stress,withdrawal

According to Azjen, modeling desired behaviors is an effective way to impact the intentions of others and increase norms about doing work..

subjective

In Ajzen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)

subjective norm.

Workplace attitudes come from the interaction of which of the following processes?

Organizational,Individual,Group

The combination of stable physical, behavioral and mental characteristics that give individuals their unique identities is called:

personality

Personality tests are not a valid predictor of performance because ______.

test-takers do not describe themselves accurately

True or false: Job satisfaction and job performance are unrelated in a work context.

FALSE

People who possess an internal locus of control

believe their success is due to their own efforts.

The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:

emotional intelligence

Select the Big Five Personality Dimensions.

emotional stability,openness to experience,conscientiousness,extroversion,agreeableness

Complex, relatively brief responses aimed at a particular target such as a person, information, experience, event, or nonevent are:

emotions

An individual's capacity for constructive thinking, reasoning, and problem solving is called _____.

intelligence

The positive outcomes of job satisfaction include:

motivation,job involvement

Select examples of organizational citizenship behavior.

respect for the spirit as well as the letter of housekeeping rules,expression of personal interest in the work of others,constructive statements about the departments

Environmental characteristics that cause stress are called .

stressors

Which of the following are accurate uses of a basketball analogy for core self-evaluations?

The core self-evaluation is the team and the traits are the players.,Emotional stability and self-esteem are like teammates.

Personal values exemplify global beliefs, while personal are more specific to particular situations, persons, or objects. (Enter one word in each blank.)

attitude

The most significant contributor to withdrawal cognitions is low levels of

job satisfaction

To ensure the highest levels of employee motivation, employers should strive to create work environments that:

match employees' values

Intelligence is more practically thought of as

multiple intelligences.

Job satisfaction has a positive association with which of the following behavioral outcomes?

organizational citizenship behavior,job performance

Managers are likely to be able to influence _________ by implementing policies that positively impact self-evaluations, attitudes and emotions.

performance and job satisfaction

According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a factor that aids in employee engagement at work. (Enter one word in the blank.)

person

Organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. When this occurs, the consistency is called - fit.

person,culture

According to Ajzen, someone's intention to engage in a given behavior is a strong of that behavior.

predictor

How people feel about their chances of doing something successfully is known as _____.

self-efficacy

Why do critics suggest that IQ tests are not a reliable predictor of performance?

IQ tests measure things taught in school rather than innate intelligence or ability.

Select the situation factors that drive employee engagement.

Leadership,Stressors,Job characteristics

Which of the following are true concerning using personality tests in the workplace?

There should be independent research validating the effectiveness of the test.,It is critical to make sure the test is legally sound and does not violate applicants' rights.,It is helpful to use experts outside the company to help select an appropriate test.

Select characteristics related to organizational citizenship behaviors.

They are voluntary.,They promote the firm's productivity.

Which of the following characteristics are true of psychopaths?

They can be aggressive.,They sometimes lack concern for others.,They do not feel guilt or remorse for hurting others.

Which characteristics are true of narcissists?

They have a grandiose sense of self-importance.,They are exploitative and manipulative.,They require excessive admiration.

Which of the following characterize people with proactive personalities?

They increase the supportiveness of their supervisors.,They are more satisfied in their retirement.,They are able to take more control of their jobs.

According to Schwartz's theory, if an employee values benevolence and universalism, it makes sense to assign projects or tasks that:

have social value

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

improved accounting/financial performance

When both the employee and manager have proactive personalities this results in:

increased job performance, satisfaction and affective commitment

The continuum of individual differences places _______ at the top because they are relatively stable.

intelligence and cognitive abilities

Drag and drop the descriptions of different types of intelligence against the corresponding types of intelligence.

learn and use spoken and written languages,deductive reasoning, problem analysis,appreciate, compose, and perform music,using one's mind and body to coordinate physical movement,can recognize and use patterns,understand, connect, and work with others,understand and regulate oneself,live in harmony with the environment

Major reasons that companies use personality tests include

reducing expenses associated with hiring.,decreasing bias against applicants.,expanding the number of candidates being considered.

Managers track the four key workplace attitudes because they:

represent important outcomes they are working to enhance,link to other outcomes managers will want to improve

Which component of CSEs is the most flexible and therefore best suited to being a focal point for employee training?

self-efficacy

Which of the following are true of personal values? (Check all that apply.)

They influence behavior across all situations.,They represent global beliefs.

Before managers can identify the best job candidates, it is first necessary for them to identify

the intelligences necessary for the job.

Schwartz's second bipolar dimension ranges from self-directed independence or openness to to . (Enter one word in each blank.)

change,conformity

What drives behavior according to Schwartz's theory?

the relative importance we place on two dimensions of opposing values

Our values are influenced by the values of our and by the we have as children. (Enter one word in each blank.)

parents,experience

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:

organizational citizenship

An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?

organizational citizenship behaviors

The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:

Disposition/Genetic Components

Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called work behavior.

counter productive

An employee who consistently arrives late, spends significant time surfing the Internet or socializing, and makes frequent mistakes exhibits which of the following?

counterproductive work behavior

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:

counterproductive work behavior

Select examples of counterproductive work behavior.

destroying firm property,bullying,theft,drug and alcohol abuse,gossiping

Employee motivation involves which of the following? (Select all that apply)

encouraging employee interest in doing a task,guiding employee behavior

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?

met expectations

Which of the following are positively associated with organizational support in firms?

more commitment to the organization,employee engagement,better job satisfaction,less tendency to resign

Which of the following are benefits firms gain as a result of having highly engaged employees?

more customer loyalty and engagement,improved profitability,increased productivity

A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)

narcissist.

Sternberg applied what he called \practical intelligence\" to leadership by using an aspect of intelligence referred to by Gardner as"

naturalist intelligence.

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called behavior.

o,c

Organizations can promote desired behaviors and not CWB's by:

screening for CWBs during the hiring process.,defining desired behaviors.,designing jobs that increase satisfaction.

Workers who value their own personal success and power more than they value teamwork and the needs of others exhibit which of Schwartz's values?

self-enhancement

The dimensions of emotional intelligence that form social competence are

social awareness and relationship management.

Why is it important for managers to track key workplace attitudes?

They link to other important organizational outcomes such as task performance and employee turnover.

Which of the following describe how effective managers should address personality?

They should be scientific.,They should pay attention to emerging scientific data on how personality affects important work processes and outcomes. ,They should be precise.

Which of the following are true of using core self-evaluations in a managerial role?

Using core self-evaluations as one characteristic works better than using the four traits.,The training power of core self-evaluations is limited because of the fixed nature of the traits.,Self-efficacy is more flexible to use in training than the other traits.

A force that binds an individual to a course of action of relevance to one or more targets is:

commitment

A broad personality trait comprised of four narrower and positive individual traits as components is called:

core self-evaluations

When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:

telecommuting

Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?

subjective norms,attitude toward the behavior,perceived behavioral control

Which individual differences are universally considered undesirable?

psychopathy,narcissism,Machiavellianism

Individuals committed to an organization tend to display a _____.

continuation of employment with the firm

Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?

Finding consonant elements that outweigh dissonant ones

Ajzen and Fishbein consider as the key link between attitudes and planned behavior.

intentions

Shalom Schwartz believed that values ______ our behavior across any context.

motivate

The extent to which an individual identifies with an organization and commits to its goals is called .

organizational,commitment

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:

perceived organizational support.

An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her

psychological contract.

An individual's perception about the terms and conditions of a reciprocal exchange between him or herself and another party is referred to as a .

psychological,contract

Select all the ways that Cisco increases employee commitment.

supporting employee volunteer work,offering flextime,outlining expectations in a company manifesto

In Ajzen's model, what is the best way to change a behavior?

By modifying intentions

The statement \I believe\" reflects which overall attitude component?"

Cognitive

True or false: Values and attitudes are usually in agreement.

TRUE

True or false: Workplace attitudes have a direct effect on organizational outcomes such as task performance and employee turnover.

TRUE

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

The employee will be more agreeable to working harder.,The employee will be more open to taking on greater burdens.

Job satisfaction and employee engagement are two workplace measured by management.

attitudes

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.

attitudes; behavior

The essence of employee engagement is that employees:

give their all