MGMT 331-5S8
Select all the ways employee engagement can be increased.
Listening and communicating effectively,Recognizing people for good work,Offering career and developmental opportunities for employees
Workplace attitude surveys are valuable for managers because they can do which of the following?
Reveal employee engagement,Understand job satisfaction,Pinpoint why employees quit
Which statement about the relationship between job satisfaction and job performance is true?
Both variables indirectly influence each other.
Which of the following are workplace attitudes that managers pay attention to? (Check all that apply.)
Employee engagement,Job satisfaction,Organizational commitment,Perceived organizational support
Which of the following are true concerning the search for employees with the right personality type?
Employers should try to find a fit for an employee's personality.,One personality does not fit all jobs.,There is no ideal personality profile.
What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?
Equity
How effective are brain training games at improving cognitive performance?
The evidence is inconclusive.
Which questions should one ask when attempting to build emotional intelligence?
What matters to you?,What are the differences between how you see yourself and how others see you?,What changes will you make to achieve your goals?
A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:
a psychological contract
Hiring people whose personal values align with the organization's is a good way to increase employee .
committment
What should an individual do before quitting a job?
conduct a cost-benefit analysis
In Schwartz's theory, which of the following values are dimensions of conservation?
conformity,tradition,security
Which personality trait has the strongest and most positive effect on performance?
conscientiousness
People with an external locus of control
feel that their success is explained by environmental factors.
According to Schwartz's theory, an employee who values tradition will not want to work:
on a holiday
Extroversion has been found to ______.
predict job performance better than agreeableness
When evaluating core self evaluations,
the whole is greater than the sum of the parts.
Which of the following often fall short when diversity of intelligences is taken into account?
training programs
It is believed that awareness of multiple intelligences should play an important role in
training,employee selection,performance
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
turnover,counterproductive work behavior
The cost of turnover for a valuable hourly employee is approximately ______ of his or her salary.
20 percent
Physiological or psychological deficiencies that arouse behavior are called .
Needs
Select the person factors that contribute to employee engagement.
Personality,Social capital
What is the recommended way to deal with the stress of having too many commitments?
Prioritize and focus on doing what is most important.
Which of the following behaviors have been shown by research to improve intelligence?
Reasoning,Problem solving,Constructive thinking
Understanding workplace attitudes is valuable for which of the following reasons?
They predict likely behavior.
Which statement is true of core self-evaluations?
They represent a broad personality trait composed of four narrow traits.
can be a good thing when a low performing person quits or gets fired.
Turnover
Public opinion polls and surveys are methods used to measure workplace since they can predict likely behavior in the workplace and in society.
attitudes
Select the ways that POS can be increased.
avoid political behavior,provide job security,limit work environment stressors,treat employees fairly
The best situation in business is for you and your manager to
both have proactive personalities.
The continuum of individual differences places attitudes and emotions at the ______.
bottom
A ______ concept of personality allows you to more effectively predict behavior.
broader
A person's intelligence
can be increased.
People with high emotional stability
carry out more organizational citizenship behaviors.
Gallup has estimated that when employees are highly ______, the firm can achieve 10% higher customer satisfaction and loyalty ratings.
engaged
To be an effective manager, a person should
evaluate personality in a precise and scientific manner.
Those who believe their performance is a product of circumstances beyond their immediate control possess a(n):
external locus of control
Feelings of equity are based on a comparison of which two factors?
inputs,outcomes
Employee motivation is positively related to:
job satisfaction
Workplaces attitudes result from OB-related processes such as _____.
leadership
Cognitive dissonance is a representation of:
psychological discomfort.
The best way for managers to influence employees behavior is to
reinforce appropriate beliefs.
The positive outcomes of job include motivation and job involvement.
satisfaction
Value attainment relates positively to job .
satisfaction
A person's general belief about his or her own self-worth is:
self-esteem
Personality testing at the workplace
should be scientifically proven to work for its intended use.
Compared to people with an external locus of control, people with an internal locus of control
show greater motivation.
Satisfied employees provide superior customer service due to the ______ effect.
spillover
Perceived has a number of consequences for health and a negative association with employee engagement.
stress
One way to make sure inputs in the Organizing Framework are positively oriented is to measure, track, and respond to .
survey
Values remain mostly stable across and . (Enter one word in each blank.)
time,situation
What is the purpose of the Job Descriptive Index (JDI) tool developed at Cornell University?
to provide information about employees' job satisfaction
A word of caution about using personality tests is to be sure
to use properly trained employees to administer tests or analyze results.
The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is:
value attainment
To achieve ______, managers should structure work and its associated rewards to reinforce employees' values.
value attainment
Childhood events tend to cause to vary across generations.
values
Shalom Schwartz believed that impact behavior across any context. (Enter one word in the blank.)
values
The abstract ideals that influence the choices we make are called:
values
Which characteristics must intelligence training have for experts to consider it effective?
variety,adaptive,generalizability
The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.
weaker than
Select characteristics of a person with high self-efficacy.
Active in selecting opportunities,Sets goals,Plans, prepares and practices,Avoids or neutralizes obstacles
Which of the following are true of self-efficacy?
It can be increased.,It involves a person's beliefs about personal success.,It tends to manifest itself in actual performance.
Which statements about emotional intelligence are true?
Research on its effectiveness shows mixed results.,It can make or break an individual in a given job.
Which of the following is true about attitudes?
They range from positive to negative.
OB researchers define as \a force that binds an individual to a course of action of relevance to one or more targets.\""
commitment
When attempting to build emotional intelligence, to what should you compare your self assessment results?
feedback from others on how they see you in terms of the same competencies
People with an internal locus of control
feel that they control their destiny.,blame their own flaws for poor results.,can usually overcome setbacks.
Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?
feelings of autonomy
Match the components of overall attitude to their definitions.
feelings or emotions that one has about a given object or situation,beliefs or ideas that one has about a given object or situation,how one intends or expects to act toward someone or something
Intelligence training that does not replicate what users actually do in their daily life lacks which essential characteristic?
generalizability
Select the components of core self-evaluations.
generalized self-efficacy,self esteem,locus of control,emotional stability
The extent to which an individual is personally engaged in his or her work role is called
job involvement.
An affective or emotional response toward various facets of one's job is called ______.
job satisfaction
High levels of self-efficacy
lead to success.
Which of the following are common features of Machiavellians?
maintaining emotional distance,being manipulative,believing the ends justify the means
People with proactive personalities
make efforts to change and improve things around them.
A challenge for managers is that all employees have different to be fulfilled.
needs
In Schwartz's circular-motivation structure, individuals are least likely to hold two values that are
on opposing sides of the circle.
When a work environment generally matches an employee's values, the which of the following are at their greatest?
positive employee attitudes,employee motivation
Which employee factors are important for managers to understand in order to create a productive and satisfying person-job fit? (Check all that apply.)
potential,personality traits,abilities
The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments is called:
practical intelligence
When you motivate an employee, you are taking part in which type of process?
psychological
A person who has no close friends, lowers office morale through aggression and counterproductive work behaviors, and feels no remorse when his or her actions cause harm to others is likely a(n)
psychopath.
Check all of the following statements that are true of liking and fit.
They are not precise enough to have real value in management.,Most people evaluate a person's personality by whether or not they like them.,They are not particularly beneficial for managers.
When does cognitive dissonance occur?
When a person holds two or more conflicting ideas, beliefs, values, or emotions
Kahn described \the harnessing of organization members' selves to their work roles\" as:"
employee engagement.
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating .
employee,engagment
The emotion of fear is usually _____.
forward-looking
An individual's overall thoughts and feelings about quitting and the thought process that encapsulates this are called:
withdrawal cognitions
Low employee engagement and low performance are examples of work behaviors.
counterproductive
reflect feelings about people, places, and objects and can be positive or negative.
Attitudes
Select characteristics of a person with low self-efficacy.
Avoids difficult tasks,Thinks of excuses for failing,Has low commitment,Focuses on personal deficiencies
Select all the leaders who are perceived as introverts. (Check all that apply.)
Bill Gates,Mark Zuckerberg
Which statement about the prevalence of introversion is true?
Everyone has some amount of introversion.
True or false: Managers should try to increase negative effects of stress by decreasing job satisfaction.
FALSE
True or false: Satisfied employees tend to care less about providing quality customer service.
FALSE
True or false: You must be born with self-efficacy.
FALSE
Select ways to reduce cognitive dissonance.
Find consonant elements that outweigh the dissonant ones,Change your attitude or behavior,Belittle the importance of the inconsistent behavior
Match the negative emotion displayed from the left column to a response from the right.
Get some distance from the situation to avoid losing control, consider the reason, and communicate with the person.,If results don't meet your expectations, reassess your plan and be patient.,Evaluate the opinion and the person giving it and ask for clarification.,Prioritize commitments.
A relatively stable personality characteristic that describes how much personal responsibility you take for your behavior and its consequences is:
Locus of control
The most effective method for raising one's self-esteem is to think of
desirable characteristics possessed.
Match the bipolar dimension to its elements.
Self-direction,Tradition
Match the model name to the method management can use to boost job satisfaction.
Understand and meet employee needs,Meet expectations of employees about what they will receive from jobs,Structure the job and its rewards to match employee values,Monitor employees' perceptions of fairness,Hire employees with an appropriate disposition
Individuals with high levels of ____________ tend to be relaxed, secure, unworried and less likely to experience negative emotions under pressure.
emotional stability
Narcissism, psychopathy, and Machiavellianism are _____.
all considered undesirable because they negatively affect outcomes
Which shape on a graph best represents the relationship between increasing emotional stability and outcomes?
an inverted-U
Which emotions are considered goal incongruent?
anxiety,jealousy,guilt
Compared to those with an internal locus of control, people with an external locus of control ______.
are less motivated by performance-based rewards
Rules that dictate which types of emotions are expected and appropriate at a given time are:
emotion display norms
Job involvement is ______ related to job satisfaction.
moderately
Which personality type is linked to intentions to be entrepreneurial?
proactive
Match the explanation to the application of self-efficacy at work.
Complex jobs tend to enhance self-efficacy.,Guided experiences improve employee self-efficacy.,Training linked to goal setting, action planning, and self-motivation increases self-efficacy.,Difficulty must match employees perceived self-efficacy.,Managerial support of workplace creativity raises self-efficacy.,Constructive pointers and feedback especially for those victimized by learned helplessness is important.,High self-efficacy managers should be given an opportunity to prove themselves under pressure.
A _______ concept of personality enables you to more precisely describe individuals.
narrow
Which of the following are benefits of high emotional intelligence? (Check all that apply.)
Increased creativity,Ability to apply positive emotions to work,Greater level of teamwork
A person who is willing to manipulate others and use any method, even those that are unethical or unfair, to gain an advantage over others in the workplace can be considered a(n)
Machiavellian.
Drag and drop the types of emotions that one experiences against their corresponding achievements in education.
Meeting the goal of graduating on time and doing it with honors,Frustration or failure to graduate on time,Not graduating on time, but being offered a great job when you do
Which of the following attributes are stable over time and difficult to change? (Check all that apply.)
Mental abilities,Intelligence
Which of the following are attitudinal outcomes of job satisfaction? (Check all that apply.)
Motivation,Job involvement,Perceived stress,Withdrawal cognitions
Match the personality dimension to its description.
Outgoing, talkative, social, assertive,Trusting, good-natured, cooperative, softhearted,Dependable, responsible, achievement oriented, persistent,Relaxed, secure, unworried,Intellectual, imaginative, curious, broad-minded
Which statement best describes the results of research on the effectiveness of brain training games?
The evidence is inconclusive, but it suggests that the games are not effective.
Beliefs you have that concern something specific, such as a specific person, are known as personal
attitudes.
The two forms of locus of control are
internal and external.
People who believe they control the events and consequences that affect their lives are said to possess a(n):
internal locus of control
Being a manager with a proactive personality
is advantageous.
Viewing personality in terms of liking and fit
is not an effective perspective for management.
Counterproductive work behavior has a strong negative relationship with .
job,satisfaction
Talking to team members working on a class project about solutions to obstacles can increase ______ and create positive intentions about doing the work.
perceived behavioral control
Select the components that influence overall attitudes.
Affective,Behavioral,Cognitive
Which statement about managers assessing their own emotional intelligence is true?
Both personal and social competence are important for managers.
Select the practical implications of multiple intelligence.
it is important to identify intelligences relevant to a job during the selection process,it explains how a child can score poorly in an IQ test and yet be gifted in one or more ways,employees can be developed in areas of need based on intelligence
There are four attitude and four behavior components found to correlate with ______.
job satisfaction
Select all the benefits of perceived organizational support.
job satisfaction,organizational citizenship,employee engagement,organizational commitment
Core self-evaluations have a desirable effect upon which of the following outcomes?
motivation,job/life satisfaction,job performance
Which dimensions of emotional intelligence constitute personal competence?
self-awareness,self-management
Studies imply that managers
should help develop self-efficacy in their employees by mentoring and role modeling.
Perceived motivates employees to work hard and commit to the organization.
organizational,support
Which of the following are recommended actions for you to take to create positive change in your professional life?
Identify what types of work you find meaningful,Identify your core values,Analyze and change your beliefs about a behavior you want to change
Which of the following are true of personality?
It is stable across situations.,It results from the interaction of genes and the environment.,It combines characteristics that give people unique identities.
Select ways to improve self-esteem.
Perform at a high level.,Think of desirable characteristics possessed by yourself.,Apply yourself to things important to you.
What are the four components of core self-evaluations?
Self-esteem,Locus of Control,Self-efficacy,Emotional Stability
True or false: A person's scores on the Big Five reveal a personality as unique as that person's fingerprint.
TRUE
True or false: At a certain level emotional stability becomes problematic.
TRUE
Which of the following are true about values? (Check all that apply.)
They can guide behavior subconsciously.,They are generally stable.
Which statement is true of emotion display norms in an organization?
They determine which emotions members should show in various situations.
Select ways managers can increase employee commitment:
Treat employees fairly and foster trust between managers and employees.,Make sure that management does not breach its psychological contracts.,Hire people whose personal values align with the organization.
The term ______ is used to collectively describe people's traits and behaviors that are influenced by genetics and environment.
individual differences
Which of the following are values associated with Generation Z?
making connections online,saving money,fighting for racial equality and inclusion
Select all that apply to those with an internal locus of control.
Derive more job satisfaction from performance,Display greater work motivation,Have strong expectations that effort leads to performance
Select all the feelings related to employee engagement.
Intensity,Focus,Enthusiasm,Urgency
Which of the following is among the methods used by Hilton to increase organizational commitment?
Requiring every executive to spend one week working alongside front-line employees such as cooks or housekeepers
True or false: Intelligence and mental abilities are related to performance.
TRUE
True or false: Job satisfaction and performance are moderately related.
TRUE
True or false: Perceptions of organizational support can be either positive or negative.
TRUE
True or false: Personal achievements and praise tend to bolster one's self-esteem.
TRUE
A person with a ___ personality is someone who is relatively unconstrained by situational forces and who affects environmental change.
proactive
Over the past seven decades, intelligence levels in developed countries have
risen significantly.
Select all the job dimensions in the JDI tool developed at Cornell University.
work,promotions,pay
Which of the following is a recommended method of understanding which individual differences are valued by employers?
Create a profile of important managers and leaders in the organization.
Which of the following outcomes are associated with higher levels of emotional stability? (Check all that apply.)
Increased likelihood of doing work beyond required job responsibilities,Higher levels of job performance,Increased relaxation
allows employees to do all or some of their work from home using technology and Internet tools. (Enter one word in the blank.)
Telecommute
Emotional intelligence has been shown to ______.
be associated with increased well-being and satisfaction
Feeling a sense of urgency to complete your work is one indicator of employee .
engagement
It is believed that intelligence increases due to a combination of which factors?
improved socioeconomics,healthier nutrition,better schooling,technological complexity
If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience:
organizational commitment
The extent to which an individual identifies with an organization and commits to its goals is:
organizational commitment
Managers who provide ______ can increase employee engagement, organizational commitment, job satisfaction, and other factors that make firms more functional and productive.
organizational support
It is very common for entrepreneurs to exemplify
proactive personality type.
Select the elements of emotional intelligence.
relationship management,self-awareness,self-management,social-awareness
Anger is usually a _____ emotion.
retrospective
In Schwartz's value theory, values are organized into two
bipolar dimensions.
Select all the characteristics of telecommuting.
enhanced productivity and retention,decreased absenteeism
Managers should hire and test for workers who posses traits that are relatively
fixed.
People can use the skills associated with practical intelligence to
manage themselves and others.,adapt to their environment.,manage tasks.
The idea that good treatment inspires good work is the basic premise of
perceived organizational support.
Managers have more influence over
flexible individual differences.
Personality and positive psychological capital are considered that contribute to employee engagement.
person,factors
Which of the following statements are true about emotions?
Emotions can change psychological states.,Emotions communicate messages to others.,Emotions can motivate behavior.
Which of the following accurately describes current trends in employee turnover?
There is a trend for employees to quit when they have spent less than one year on the job.
Schwartz's first bipolar dimension includes self- and self-. (Enter one word in each blank.)
enhancement,transcendence
Studies show that met expectations are strongly correlated with feelings of job .
satisfaction
Select all that apply to those with an external locus of control.
Demonstrate less motivation for performance,Earn lower salaries and smaller salary increases,Tend to be more anxious
Which of the following attributes are flexible and altered more easily? (Check all that apply.)
Emotions,Attitudes
Individual differences are determined by
both genetics and environment.
Research suggests that CEOs with high CSEs
have a positive impact on organizational drive.
The term reflects the extent to which a person likes his or her job.
job,statisfaction
The negative outcomes of job satisfaction include:
stress,withdrawal
According to Azjen, modeling desired behaviors is an effective way to impact the intentions of others and increase norms about doing work..
subjective
In Ajzen's theory of planned behavior, a perceived social pressure for or against a behavior is a(n)
subjective norm.
Workplace attitudes come from the interaction of which of the following processes?
Organizational,Individual,Group
The combination of stable physical, behavioral and mental characteristics that give individuals their unique identities is called:
personality
Personality tests are not a valid predictor of performance because ______.
test-takers do not describe themselves accurately
True or false: Job satisfaction and job performance are unrelated in a work context.
FALSE
People who possess an internal locus of control
believe their success is due to their own efforts.
The ability to monitor your own emotions and those of others, to discriminate among them, and to use this information to guide your thinking and actions is:
emotional intelligence
Select the Big Five Personality Dimensions.
emotional stability,openness to experience,conscientiousness,extroversion,agreeableness
Complex, relatively brief responses aimed at a particular target such as a person, information, experience, event, or nonevent are:
emotions
An individual's capacity for constructive thinking, reasoning, and problem solving is called _____.
intelligence
The positive outcomes of job satisfaction include:
motivation,job involvement
Select examples of organizational citizenship behavior.
respect for the spirit as well as the letter of housekeeping rules,expression of personal interest in the work of others,constructive statements about the departments
Environmental characteristics that cause stress are called .
stressors
Which of the following are accurate uses of a basketball analogy for core self-evaluations?
The core self-evaluation is the team and the traits are the players.,Emotional stability and self-esteem are like teammates.
Personal values exemplify global beliefs, while personal are more specific to particular situations, persons, or objects. (Enter one word in each blank.)
attitude
The most significant contributor to withdrawal cognitions is low levels of
job satisfaction
To ensure the highest levels of employee motivation, employers should strive to create work environments that:
match employees' values
Intelligence is more practically thought of as
multiple intelligences.
Job satisfaction has a positive association with which of the following behavioral outcomes?
organizational citizenship behavior,job performance
Managers are likely to be able to influence _________ by implementing policies that positively impact self-evaluations, attitudes and emotions.
performance and job satisfaction
According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a factor that aids in employee engagement at work. (Enter one word in the blank.)
person
Organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. When this occurs, the consistency is called - fit.
person,culture
According to Ajzen, someone's intention to engage in a given behavior is a strong of that behavior.
predictor
How people feel about their chances of doing something successfully is known as _____.
self-efficacy
Why do critics suggest that IQ tests are not a reliable predictor of performance?
IQ tests measure things taught in school rather than innate intelligence or ability.
Select the situation factors that drive employee engagement.
Leadership,Stressors,Job characteristics
Which of the following are true concerning using personality tests in the workplace?
There should be independent research validating the effectiveness of the test.,It is critical to make sure the test is legally sound and does not violate applicants' rights.,It is helpful to use experts outside the company to help select an appropriate test.
Select characteristics related to organizational citizenship behaviors.
They are voluntary.,They promote the firm's productivity.
Which of the following characteristics are true of psychopaths?
They can be aggressive.,They sometimes lack concern for others.,They do not feel guilt or remorse for hurting others.
Which characteristics are true of narcissists?
They have a grandiose sense of self-importance.,They are exploitative and manipulative.,They require excessive admiration.
Which of the following characterize people with proactive personalities?
They increase the supportiveness of their supervisors.,They are more satisfied in their retirement.,They are able to take more control of their jobs.
According to Schwartz's theory, if an employee values benevolence and universalism, it makes sense to assign projects or tasks that:
have social value
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
When both the employee and manager have proactive personalities this results in:
increased job performance, satisfaction and affective commitment
The continuum of individual differences places _______ at the top because they are relatively stable.
intelligence and cognitive abilities
Drag and drop the descriptions of different types of intelligence against the corresponding types of intelligence.
learn and use spoken and written languages,deductive reasoning, problem analysis,appreciate, compose, and perform music,using one's mind and body to coordinate physical movement,can recognize and use patterns,understand, connect, and work with others,understand and regulate oneself,live in harmony with the environment
Major reasons that companies use personality tests include
reducing expenses associated with hiring.,decreasing bias against applicants.,expanding the number of candidates being considered.
Managers track the four key workplace attitudes because they:
represent important outcomes they are working to enhance,link to other outcomes managers will want to improve
Which component of CSEs is the most flexible and therefore best suited to being a focal point for employee training?
self-efficacy
Which of the following are true of personal values? (Check all that apply.)
They influence behavior across all situations.,They represent global beliefs.
Before managers can identify the best job candidates, it is first necessary for them to identify
the intelligences necessary for the job.
Schwartz's second bipolar dimension ranges from self-directed independence or openness to to . (Enter one word in each blank.)
change,conformity
What drives behavior according to Schwartz's theory?
the relative importance we place on two dimensions of opposing values
Our values are influenced by the values of our and by the we have as children. (Enter one word in each blank.)
parents,experience
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:
organizational citizenship
An employee who always arrives early, volunteers to train new hires, and offers constructive statements or suggestions for improvement exhibits which of the following?
organizational citizenship behaviors
The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:
Disposition/Genetic Components
Behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholder is called work behavior.
counter productive
An employee who consistently arrives late, spends significant time surfing the Internet or socializing, and makes frequent mistakes exhibits which of the following?
counterproductive work behavior
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:
counterproductive work behavior
Select examples of counterproductive work behavior.
destroying firm property,bullying,theft,drug and alcohol abuse,gossiping
Employee motivation involves which of the following? (Select all that apply)
encouraging employee interest in doing a task,guiding employee behavior
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?
met expectations
Which of the following are positively associated with organizational support in firms?
more commitment to the organization,employee engagement,better job satisfaction,less tendency to resign
Which of the following are benefits firms gain as a result of having highly engaged employees?
more customer loyalty and engagement,improved profitability,increased productivity
A person who lavishes you with praise one minute and puts you down the next, or who always blames you for bad outcomes but demands all the praise for good outcomes, is likely a(n)
narcissist.
Sternberg applied what he called \practical intelligence\" to leadership by using an aspect of intelligence referred to by Gardner as"
naturalist intelligence.
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called behavior.
o,c
Organizations can promote desired behaviors and not CWB's by:
screening for CWBs during the hiring process.,defining desired behaviors.,designing jobs that increase satisfaction.
Workers who value their own personal success and power more than they value teamwork and the needs of others exhibit which of Schwartz's values?
self-enhancement
The dimensions of emotional intelligence that form social competence are
social awareness and relationship management.
Why is it important for managers to track key workplace attitudes?
They link to other important organizational outcomes such as task performance and employee turnover.
Which of the following describe how effective managers should address personality?
They should be scientific.,They should pay attention to emerging scientific data on how personality affects important work processes and outcomes. ,They should be precise.
Which of the following are true of using core self-evaluations in a managerial role?
Using core self-evaluations as one characteristic works better than using the four traits.,The training power of core self-evaluations is limited because of the fixed nature of the traits.,Self-efficacy is more flexible to use in training than the other traits.
A force that binds an individual to a course of action of relevance to one or more targets is:
commitment
A broad personality trait comprised of four narrower and positive individual traits as components is called:
core self-evaluations
When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:
telecommuting
Which of the following are among the general motives in Ajzen's theory of planned behavior that predict or influence intention and behavior?
subjective norms,attitude toward the behavior,perceived behavioral control
Which individual differences are universally considered undesirable?
psychopathy,narcissism,Machiavellianism
Individuals committed to an organization tend to display a _____.
continuation of employment with the firm
Mena, a student, feels cognitive dissonance over her conflicting desires to hang out with her friends and to finish her class project. She reduces the dissonance by telling herself that finishing the project now means that she can have the entire weekend free to spend with her friends. Which method of reducing cognitive dissonance does this represent?
Finding consonant elements that outweigh dissonant ones
Ajzen and Fishbein consider as the key link between attitudes and planned behavior.
intentions
Shalom Schwartz believed that values ______ our behavior across any context.
motivate
The extent to which an individual identifies with an organization and commits to its goals is called .
organizational,commitment
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:
perceived organizational support.
An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her
psychological contract.
An individual's perception about the terms and conditions of a reciprocal exchange between him or herself and another party is referred to as a .
psychological,contract
Select all the ways that Cisco increases employee commitment.
supporting employee volunteer work,offering flextime,outlining expectations in a company manifesto
In Ajzen's model, what is the best way to change a behavior?
By modifying intentions
The statement \I believe\" reflects which overall attitude component?"
Cognitive
True or false: Values and attitudes are usually in agreement.
TRUE
True or false: Workplace attitudes have a direct effect on organizational outcomes such as task performance and employee turnover.
TRUE
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
The employee will be more agreeable to working harder.,The employee will be more open to taking on greater burdens.
Job satisfaction and employee engagement are two workplace measured by management.
attitudes
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.
attitudes; behavior
The essence of employee engagement is that employees:
give their all
