MGMT 340 Chapter 1 Practice Quiz
What is Step 1 in the three steps of the applied approach to problem solving? (asked)
define the problem
What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? (asked)
dissolving
According to the contingency approach there is always a single way to manage people, teams, or organizations. (asked)
false
Acting unethically also means that the person is participating in illegal activity. (asked)
false
The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management. (asked)
false
The interactional perspective states that behavior is a function of individual, group, and organizational factors.
false
Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of
ill-conceived goals
occurs when we hold others less accountable for unethical behavior when it's carried out through third parties
indirect blindness
The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor.
individual
The _________ perspective states that behavior is a function of interdependent person and situation factors. (asked)
interactional
The final step of the three-step approach of the organizing framework is (asked)
make reccomendations
which of the following is NOT a soft skill: active listening, operations, problem solving, decision making, critical thinking?
operations
Is teamwork an interpersonal skill or a personal attribute?
personal attribute
refer to elements outside of a person, like salaries and leadership roles
situation factors
Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.
situational
Interpersonal skills involve all of the following except: active listening, positive attitudes, effective communications, respectful interactions, teamwork?
teamwork
A problem is a gap between an actual and a desired situation. (asked)
true
Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations. (asked)
true
Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management. (asked)
true
Situations and people are both dynamic—they change. (asked)
true
The "organizing framework" for understanding and applying OB is based on the systems approach. (asked)
true
The four skills most desired by employers are critical thinking, problem solving, creativity, and people management.
true
Unethical behavior erodes trust, and also negatively affects cooperation in organizations.
true
the interactional perspective states that behavior is a function of interdependent person and environmental factors. (asked)
true
