MGMT 365 Chapter 7 Connect Test Questions

An example of an expatriate is a

U.S. citizen working for a U.S. firm in Germany

Which of the following is true about the use of massive open online courses?

anyone with an Internet connection can participate in them

A work-study training method that uses both on-the-job training and classroom training is called _____.

apprenticeship

_____ is an example of a presentation training method.

audiovisual training

Which of the following is an example of effective onboarding?

avoiding debasing new employees

If an organization decides to take a strategic initiative of enhancing innovation and creativity, which of the following is likely to be an implication for the organization's training practices?

dedicating physical space to encourage teamwork

Which of the following is the last step in a return on investment (ROI) analysis?

dividing benefits by costs

While evaluating training programs, return on investment can be used to measure _____.

economic value of training

In the context of factors that influence the motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?

emphasizing that learning is under the employees' personal control

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on

encouraging employees to give feedback to each other

Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____.

enhance innovation and creativity

Implementing an alternative dispute resolution process is part of the _____ component of an effective managing diversity program.

ensuring fair treatment

An individual who works in a country other than his or her country of origin is called a(n) _____.

expatriate

Providing expatriates with company newsletters and community newspapers helps them

experience minimal difficulty trying to adapt to changes on returning to the home country

Processes, checklists, flowcharts, formulas, and definitions are examples of _____.

explicit knowledge

Tacit knowledge is different from explicit knowledge in that

explicit knowledge can be easily articulated

A disadvantage of distance learning is the high travel costs incurred during training.

false

Adventure learning focuses on developing creativity through the use of simulations and video games.

false

E-learning is likely to replace the blended learning approach when face-to-face interaction is required.

false

Expatriates are employees who are citizens of the host country.

false

Explicit knowledge is knowledge gained through personal experiences.

false

In the onboarding process, the clarification step involves understanding company policies and rules.

false

Inpatriation prepares expatriates for return to the parent company and country from the foreign assignment.

false

One advantage of apprenticeship programs is that most of them guarantee a job upon completion of the program.

false

One disadvantage of using MOOCs for training is the lack of opportunity for interaction among students.

false

Person analysis includes identifying the knowledge, skills, and behaviors that need to be emphasized in training for employees to complete a task.

false

Simulations can be used to teach production and process skills; however, they cannot be used to teach management and interpersonal skills.

false

Tacit knowledge is knowledge that is well documented and easily transferred from person to person.

false

The first stage in the training design process involves ensuring that employees are ready for training.

false

The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.

false

The highest level of support that a manager can provide the training process is acceptance.

false

The last stage in the training design process is ensuring the transfer of training.

false

_____ involves development programs, courses, and events that are developed and organized by the company.

formal training

The first step in task analysis is to

identify the jobs to be examined

The last step in task analysis is to

identify the working conditions required for the tasks

Establishing a mentoring process is part of the _____ component of an effective managing diversity program.

identifying and developing talent

Which of the following is the first step in a return on investment (ROI) analysis?

identifying the outcomes

If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.

improve customer service

Which of the following types of skills is best improved by behavior-modeling training?

interpersonal

Which of the following is true of knowledge management?

it contributes to informal learning

Which of the following is true about task analysis?

it involves identifying the knowledge and skills required for the job

Which of the following statements is true of continuous learning?

it is a system that expects employees to understand the entire work process

Which of the following is true of an action plan for training?

it is a written document that ensures training transfers to the job

Which of the following is true of informal learning?

it is motivated by a personal intent to develop

Which of the following is true of a support network in training?

it is the support that trainees give one another to discuss their progress

Which of the following is true of apprenticeship?

it requires a certain number of hours of classroom instruction to qualify as a registered program

While evaluating training programs, affective outcomes are most appropriate for measuring _____.

motivation

A firm focuses on organizational and person analysis during the _____ stage in the training design process.

needs assessment

Pairing up expatriates and their families with an employee from the host country is likely to occur in the _____.

on-site

_____ analysis involves determining the business appropriateness of training, given the company's business strategy.

organizational

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

organizational analysis

Which of the following is a computer application that can be used to provide skills training and expert advice?

performance support system

Which of the following types of analysis involves determining whether performance deficiencies result from a lack of knowledge, skill, or ability?

person

_____ analysis involves identifying who needs training and determining employees' readiness for training.

person

In which phase do employees receive language training and an orientation to the new country's culture and customs?

predeparture phase

As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The _____ evaluation design is necessary for this purpose.

pretest/posttest comparison group

The _____ evaluation design is necessary if a manager wants to equate the effect of two training programs.

pretest/posttest comparison group

Preparing expatriates to return to the parent company is _____.

repatriation

A _____ is a statement of an employee's work activity in a specific job.

task

In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.

task

_____ is the process of identifying the knowledge, skills, jobs, and behaviors that need to be emphasized in training.

task analysis

The key to a successful foreign assignment is a combination of training and career management for the employee and _____.

the employee's family

_____ is ideal for understanding how skills and behaviors can be transferred to the job and for dealing with interpersonal issues.

the hands-on method

In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving

the self-efficacy of the employees

Which of the following is true about simulations as a training technique?

they are methods used to represent real-life situations

Which of the following is true of instructor-led classroom instruction?

this is one of the least time consuming ways to present information

Which of the following is true of the presentation method of training?

this method of training can be used to transfer alternative problem-solving

Concept maps showing the relationship among ideas and visual images are tools that can be best used

to commit training content to memory

As a component of effective managing diversity programs, _____ includes diversity as part of the business strategy and corporate goals.

top management support

Action plans are developed to facilitate _____.

transfer of training

Which of the following stages in the training design process involves self-management strategies and peer and manager support?

transfer of training

_____ is on-the-job use of knowledge, skills, and behaviors learned in training.

transfer of training

Continuous learning requires employees to understand the entire work system.

true

In general, designs that use pretraining and posttraining measures of outcomes and include a comparison group reduce the risk that factors other than training itself are responsible for the evaluation results.

true

In the first step of the training process, person analysis and task analysis are often conducted at the same time.

true

Manager's support is the degree to which trainees' managers emphasize the importance of attending training programs.

true

Onboarding is the process of helping new hires adjust to social and performance aspects of their new jobs.

true

Opportunity to perform is influenced by both the work environment and trainee motivation.

true

There is no evidence to support the direct relationship between diversity and business.

true

Training is a planned effort by a company to facilitate the learning of job-related competencies, knowledge, skills, and behaviors by employees.

true

When compared to other methods, the on-the-job training method needs less investment in time and money.

true

While evaluating training programs, acquisition of knowledge is measured using _____.

work samples

Which of the following is true of distance learning?

clarification of questions is dependent on on-site instructors

_____ outcomes are used to measure the acquisition of knowledge.

cognitive

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should

communicate the need for learning

Which of the following is the first stage in the training design process?

conducting a needs assessment

The last step in an effective onboarding process is _____.

connection

Which of the following factors that influence motivation deals with an employee's tendency to be reliable, hardworking, self-disciplined, and persistent?

conscientiousness

Presentation training techniques are most effective for

conveying new facts and different philosophies

Understanding a company's norms and mission is part of the _____ step in the effective onboarding process.

culture