MGMT 365 Chapter 7 Connect Test Questions
An example of an expatriate is a
U.S. citizen working for a U.S. firm in Germany
Which of the following is true about the use of massive open online courses?
anyone with an Internet connection can participate in them
A work-study training method that uses both on-the-job training and classroom training is called _____.
apprenticeship
_____ is an example of a presentation training method.
audiovisual training
Which of the following is an example of effective onboarding?
avoiding debasing new employees
If an organization decides to take a strategic initiative of enhancing innovation and creativity, which of the following is likely to be an implication for the organization's training practices?
dedicating physical space to encourage teamwork
Which of the following is the last step in a return on investment (ROI) analysis?
dividing benefits by costs
While evaluating training programs, return on investment can be used to measure _____.
economic value of training
In the context of factors that influence the motivation to learn, which of the following management actions is likely to increase employees' self-efficacy?
emphasizing that learning is under the employees' personal control
If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on
encouraging employees to give feedback to each other
Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____.
enhance innovation and creativity
Implementing an alternative dispute resolution process is part of the _____ component of an effective managing diversity program.
ensuring fair treatment
An individual who works in a country other than his or her country of origin is called a(n) _____.
expatriate
Providing expatriates with company newsletters and community newspapers helps them
experience minimal difficulty trying to adapt to changes on returning to the home country
Processes, checklists, flowcharts, formulas, and definitions are examples of _____.
explicit knowledge
Tacit knowledge is different from explicit knowledge in that
explicit knowledge can be easily articulated
A disadvantage of distance learning is the high travel costs incurred during training.
false
Adventure learning focuses on developing creativity through the use of simulations and video games.
false
E-learning is likely to replace the blended learning approach when face-to-face interaction is required.
false
Expatriates are employees who are citizens of the host country.
false
Explicit knowledge is knowledge gained through personal experiences.
false
In the onboarding process, the clarification step involves understanding company policies and rules.
false
Inpatriation prepares expatriates for return to the parent company and country from the foreign assignment.
false
One advantage of apprenticeship programs is that most of them guarantee a job upon completion of the program.
false
One disadvantage of using MOOCs for training is the lack of opportunity for interaction among students.
false
Person analysis includes identifying the knowledge, skills, and behaviors that need to be emphasized in training for employees to complete a task.
false
Simulations can be used to teach production and process skills; however, they cannot be used to teach management and interpersonal skills.
false
Tacit knowledge is knowledge that is well documented and easily transferred from person to person.
false
The first stage in the training design process involves ensuring that employees are ready for training.
false
The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.
false
The highest level of support that a manager can provide the training process is acceptance.
false
The last stage in the training design process is ensuring the transfer of training.
false
_____ involves development programs, courses, and events that are developed and organized by the company.
formal training
The first step in task analysis is to
identify the jobs to be examined
The last step in task analysis is to
identify the working conditions required for the tasks
Establishing a mentoring process is part of the _____ component of an effective managing diversity program.
identifying and developing talent
Which of the following is the first step in a return on investment (ROI) analysis?
identifying the outcomes
If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.
improve customer service
Which of the following types of skills is best improved by behavior-modeling training?
interpersonal
Which of the following is true of knowledge management?
it contributes to informal learning
Which of the following is true about task analysis?
it involves identifying the knowledge and skills required for the job
Which of the following statements is true of continuous learning?
it is a system that expects employees to understand the entire work process
Which of the following is true of an action plan for training?
it is a written document that ensures training transfers to the job
Which of the following is true of informal learning?
it is motivated by a personal intent to develop
Which of the following is true of a support network in training?
it is the support that trainees give one another to discuss their progress
Which of the following is true of apprenticeship?
it requires a certain number of hours of classroom instruction to qualify as a registered program
While evaluating training programs, affective outcomes are most appropriate for measuring _____.
motivation
A firm focuses on organizational and person analysis during the _____ stage in the training design process.
needs assessment
Pairing up expatriates and their families with an employee from the host country is likely to occur in the _____.
on-site
_____ analysis involves determining the business appropriateness of training, given the company's business strategy.
organizational
Which type of analysis is usually conducted first when performing a needs assessment in a training process?
organizational analysis
Which of the following is a computer application that can be used to provide skills training and expert advice?
performance support system
Which of the following types of analysis involves determining whether performance deficiencies result from a lack of knowledge, skill, or ability?
person
_____ analysis involves identifying who needs training and determining employees' readiness for training.
person
In which phase do employees receive language training and an orientation to the new country's culture and customs?
predeparture phase
As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The _____ evaluation design is necessary for this purpose.
pretest/posttest comparison group
The _____ evaluation design is necessary if a manager wants to equate the effect of two training programs.
pretest/posttest comparison group
Preparing expatriates to return to the parent company is _____.
repatriation
A _____ is a statement of an employee's work activity in a specific job.
task
In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.
task
_____ is the process of identifying the knowledge, skills, jobs, and behaviors that need to be emphasized in training.
task analysis
The key to a successful foreign assignment is a combination of training and career management for the employee and _____.
the employee's family
_____ is ideal for understanding how skills and behaviors can be transferred to the job and for dealing with interpersonal issues.
the hands-on method
In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving
the self-efficacy of the employees
Which of the following is true about simulations as a training technique?
they are methods used to represent real-life situations
Which of the following is true of instructor-led classroom instruction?
this is one of the least time consuming ways to present information
Which of the following is true of the presentation method of training?
this method of training can be used to transfer alternative problem-solving
Concept maps showing the relationship among ideas and visual images are tools that can be best used
to commit training content to memory
As a component of effective managing diversity programs, _____ includes diversity as part of the business strategy and corporate goals.
top management support
Action plans are developed to facilitate _____.
transfer of training
Which of the following stages in the training design process involves self-management strategies and peer and manager support?
transfer of training
_____ is on-the-job use of knowledge, skills, and behaviors learned in training.
transfer of training
Continuous learning requires employees to understand the entire work system.
true
In general, designs that use pretraining and posttraining measures of outcomes and include a comparison group reduce the risk that factors other than training itself are responsible for the evaluation results.
true
In the first step of the training process, person analysis and task analysis are often conducted at the same time.
true
Manager's support is the degree to which trainees' managers emphasize the importance of attending training programs.
true
Onboarding is the process of helping new hires adjust to social and performance aspects of their new jobs.
true
Opportunity to perform is influenced by both the work environment and trainee motivation.
true
There is no evidence to support the direct relationship between diversity and business.
true
Training is a planned effort by a company to facilitate the learning of job-related competencies, knowledge, skills, and behaviors by employees.
true
When compared to other methods, the on-the-job training method needs less investment in time and money.
true
While evaluating training programs, acquisition of knowledge is measured using _____.
work samples
Which of the following is true of distance learning?
clarification of questions is dependent on on-site instructors
_____ outcomes are used to measure the acquisition of knowledge.
cognitive
To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should
communicate the need for learning
Which of the following is the first stage in the training design process?
conducting a needs assessment
The last step in an effective onboarding process is _____.
connection
Which of the following factors that influence motivation deals with an employee's tendency to be reliable, hardworking, self-disciplined, and persistent?
conscientiousness
Presentation training techniques are most effective for
conveying new facts and different philosophies
Understanding a company's norms and mission is part of the _____ step in the effective onboarding process.
culture
