Mgmt 371 Final

Identify a personal aspect that influences communication.

Approach

Which of the following is an extrinsic reward?

Compensation

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Directness

Which of the following is an intrinsic reward?

Interesting task

Which of the following statements about the goal-setting theory is true?

Tight deadlines for goal completion lead to a more rapid work pace.

Which of the following is a characteristic of an organization's climate with high employee engagement?

Training and development

A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances. a. True b. False

True

According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating. a. True b. False

True

According to Herzberg, fulfilling potential dissatisfiers causes people to become less dissatisfied. a. True b. False

True

Networks characterized by breadth tend to have many non-redundant contacts that provide access to a wide range of potential opportunities. a. True b. False

True

One of the most compelling ways to build a personal connection is through storytelling. a. True b. False

True

Social capital is not only beneficial to individuals within organizations but also to those organizations themselves. a. True b. False

True

Adam, a team leader, while assessing the performance of his team members, came to realize that their performance was deteriorating. In order to motivate them, Adam adopted the four-drive theory of motivation and differentiated good performers from average and poor performers. Moreover, he designed a reward system such that it was tied clearly to performance. From this scenario, it can be inferred that Adam tried to fulfill the employees' drive to

acquire.

To bridge linguistic and communication differences, individuals should .

be careful about numbers

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a

broker

Of the three elements of communication, ethos refers to the

credibility of the speaker.

The acronym ERG in Alderfer's theory of motivation refers to

existence, relatedness, and growth.

The _____ theory, proposed by Abraham Maslow, states that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction.

hierarchy of needs

Effective networks

include a proper balance between the breadth of contacts and the depth or strength of contacts.

According to Aristotle, the goal of pathos is to

make an emotional connection with the audience.

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

media.

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

noise

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

persuasion

Richard uses rewards and punishments to induce desired behaviors. Richard subscribes to _____ theory.

reinforcement

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach?

Betweenness

Which of the following is a disadvantage of the ladder of inference?

Biased thought processes

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario we can infer that

Bob is a structural hole.

Which of the following statements best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior.

Which of the following statements about the reinforcement theory is true?.

Ceasing to reward the behavior that was previously rewarded causes extinction.

Noise is often maximized by an ongoing back-and-forth process of seeking clarification. a. True b. False

False

Of the three conceptions of centrality, betweenness represents the number of contacts to whom a person is connected in a social network. a. True b. False

False

One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information. a. True b. False

False

The first step in building a useful internal network is to identify information brokers. a. True b. False

False

Which of the following networks is the best example of a communication network?

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

Which of the following statements about nonverbal communication is true?

It involves giving physical attention to a communication partner.

Which of the following networks is the best example of a trust network?

Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time.

Which of the following statements about the strength of ties is true?

Unlike strong ties, weak ties provides individuals with exposure to novel information.

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a

competent jerk.

The human resources department sought to design jobs that have distinct and important roles in the organization, that are meaningful, and that foster a sense of contribution to the organization so as to fulfill employees' drive to

comprehend

The study of the incentives and needs that motivate people to perform in a certain way are called _____ theories of motivation.

content

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is

good at forging better connections.

According to David Krackhardt, the components of strong ties are

interaction, affection, and time.

Theories that explain why people behave in ways to satisfy their needs and how they evaluate their overall level of satisfaction after they have attempted to fulfill their needs are called _____ theories of motivation.

process

Of the three conceptions of centrality, degree of centrality

represents the number of contacts to whom a person is connected in a social network.

Which of the following is one of the conceptions of centrality?

Closeness

Which of the following statements about communication is true?

Communication is an iterative and interactive process

Enrique wants to develop professional relationships outside of work. What is the best advice you can give Enrique?

Enrique needs to join a networking club

Which of the following is one of the core components of communication?

Medium

Which of the following is one of the three needs of McClelland's acquired needs theory?

Need for power

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Which of the following is an example of reflecting in supportive communication?

Joe reiterates the main points.

Which of the following networks are considered to be the best?

Large diverse networks with strong and weak relationships

Which of the following is true about gender differences in communication?

Men are generally inclined to value status and hierarchy more than women do

_____ refers to the desire, stimulus, or incentive to pursue a particular course of action.

Motivation

Which of the following statements about verbal communication is true?

Verbal communication consists of sounds, letters, words, pictures, and symbols

Marvin is a high-performance general manager who has built and cultivated a strong network of relationships. Marvin has worked to create _____ capital.

social

Edwin, a top manager in a bureaucratic organization, often provides advice, coaching, and support to employees and maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of a(n) _____ manager.

socialized power-oriented

Of the three variables of expectancy theory, valence includes the evaluation of whether

the available outcomes are attractive to the employee.

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication networks

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Electronic mail

Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Adam is a self-contained communicator.

Which of the following theories is a variant on Maslow's hierarchy theory that involves three instead of five levels?

Alderfer's ERG theory

Which of the following is an example of an empathetic listener?

Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"

Which of the following is an example of an attentive listener?

April tends to listen to instructions, briefings, and other important information without performing other tasks.

Which of the following is an example of deflecting in supportive communication?

Mario relates similar experiences.

Likability often outweighs competence when people are seeking advice or building trust and advice networks. a. True b. False

True

Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior. a. True b. False

True

To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive. a. True b. False

True

To build useful networks, managers and leaders should consider promoting less formal social networks in the workplace. a. True b. False

True

Managers at Glasglow Company sought to increase transparency in organizational processes, emphasize fairness, and build trust so as to fulfill employees' drive to

defend

Which of the following statements best describes interpersonal communication?

Communication that occurs in one-on-one or small group settings

Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Diane is an open communicator.

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

Based on the network diagram, which of the following function as boundary spanners?

F, Y, and G

Aristotle believed that pathos was the most important element of persuasion. a. True b. False

False

In contrast to intrinsic motivation, extrinsic motivation is derived from aspects of "doing the job." a. True b. False

False

Trust networks often reveal the pattern of linkages between employees who talk about work-related matters on a regular basis. a. True b. False

False

Weak ties are usually formed among similar individuals who are exposed to the same kinds of information. a. True b. False

False

Which of the following is one of the six myths that exist about the best ways to build useful networks?

I already know what is going on in my network.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

In-person meeting

Which of the following statements about interpersonal networks is true?

Interpersonal networks are networks of relationships that develop across functions and divisions to accomplish tasks quickly.

Which of the following statements about extrinsic and intrinsic rewards is true?

Intrinsic rewards generally provide personal satisfaction.

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that

James belongs to Sam's weak ties.

According to Brian Uzzi and Shannon Dunlap, which of the following is the first step in building a useful internal network?

Mapping your network

Which of the following individuals is the best example of a passive listener?

Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

Where Joe works, he feels included and accepted. Based on Maslow's needs hierarchy as applied to the work environment, what is Joe's next level of need fulfillment?

Recognition and rewards

Which of the following individuals is the best example of an empathetic listener?

Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Joe has connections with Shelley and Bob, who have similar positions with the organization. In the course of one hour, Joe receives the same piece of new information from both Shelly and Bob. From this scenario, we can infer that

Shelley and Bob are redundant contacts.

Colleen, a manager who conforms to Douglas McGregor's _____, believes that employees inherently dislike work and need to be constantly monitored.

Theory X

John, a manager who conforms to Douglas McGregor's _____, believes that employees are motivated by extrinsic rewards, especially compensation.

Theory X

Jill, a manager who conforms to Douglas McGregor's _____, focuses on participatory rather than command-and- control styles of leadership.

Theory Y

Unlike Maslow, Alderfer believed that individuals could pursue multiple needs at once. a. True b. False

True

Which of the following networks allows employees to share sensitive information and support one another in a crisis?

Trust networks

Which of the following networks best exemplifies an advice network?

When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

According to Herzberg's two-factor theory, hygiene factors

are potential dissatisfiers that, when fulfilled, do not cause people to become satisfied.

Managers at Bridgeport Company sought to establish a culture that fosters mutual reliance and friendship among coworkers, values collaboration and teamwork, and encourages sharing of best practices so as to fulfill employees' drive to

bond

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a

boundary spanner

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

downward vertical

The managers in an organization wanted to reduce employee turnover by increasing employee job satisfaction. Therefore, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, according to Herzberg's theory, it can be understood that

the organization falls short of motivators.