MGMT 373 Exam 1 - Mindtap

Which of the following quotes from CEOs reflects a recognition that human capital is critical to the success of an organization? Check all that apply.

- "you gotta build a team that is so talented that it makes you uncomfortable" - "the key for us, number one, has always been hiring very smart people"

About 3% of a hair salon's managers are African American. In the local labor market, about 6% of African American workers are qualified for the job. The appropriate conclusion is that

African Americans are underutilized by 3% for store managers

Civil Rights Act of 1991

Allows employees who can prove they were intentionally discriminated against to seek compensatory monetary damages

Equal Employment Opportunity Act of 1972

Amends the Civil Right Act of 1964 to include state and local governments and public and private educational institutions and strengthened the enforcement powers of the EEOC by allowing the agency to sue employers in court

Title VII of the Civil Rights Act of 1964

Bars employment discrimination in all HR activities, including hiring, training, promotion, transfers, pay, employee benefits, and other conditions of employment on the basis of race, color, religion, sex, sexual orientation, or national origin

Glass Ceiling Act of 1991

Created the Glass Ceiling Commission

Age Discrimination in Employment Act of 1967

Prohibits specific employers from discriminating against employees and applicants aged 40 or older in any employment area

Based on what you learned from Barcelona COO Scott in the video, what specific qualities does he want to see in his managers during stage three of his interview process?

Scott wants the candidate to be enthusiastic and friendly to customers and staff

Lilly Ledbetter Fair Pay Act (2009)

States that the 180-day statute of limitations for filing an equal-pay lawsuit with the EEOC resets with each new discriminatory paycheck an employee receives

Job crafting is defined as:

a naturally occurring phenomenon whereby employees mold their tasks to fit their individual strengths, passions, and motives better.

Bob Williams, co-founder and President of Design of the Mitchell Gold/Bob Williams company, says that he wanted the new factory to be a place where people want to work and where they won't be discriminated against, but judged on how good of a job they can do. Based on this statement, which of these would you expect to find at the Mitchell Gold/Bob Williams company?

a successful voluntary affirmative action program

According to Honeywell CEO Larry Bossidy, there are "4As" required to successfully execute a strategy. Which of these is the most difficult to duplicate?

ability

By eliminating managerial layers, a company can make changes more quickly, which will give it a competitive advantage in the marketplace. This describes:

agility

To better execute its strategy, a consumer products company creates an action plan that emphasizes organizational connectivity with the external environment as well as predicting and reacting to changes as they occur. Which of Honeywell CEO Larry Bossidy's "4As" is the company employing in this scenario?

agility

Dwon is an HR manager at a retail firm. He has learned as much as he can about the company's target market, its competitors, and its strategies. Dwon has endeavored to improve which of the following SHRM competencies?

business acumen

The CEO at a start-up company focused on data analytics wants to prevent any form of discrimination from occurring. What is the best way to accomplish this?

conduct a comprehensive EEO policy

Which of these terms involves the strong and enduring beliefs and principles that guide a firm's decisions and are the foundation of its corporate culture?

core values

As part of their diversification efforts, a large chain of coffee houses promises to hire 25,000 veterans by the year 2025. This is part of the company's focus on _______.

corporate social responsibility

Which of these strategies addresses the question of "where" the organization should compete in terms of markets and business segments, as well as customers, partners, and competitors?

corporate strategy

During the last recession, several dollar stores experienced an increase in sales and stock prices, which resulted in thousands of new stores and employees. This was most likely due to which of these changes in the business environment?

economic changes

Mitchell Gold, co-founder and chairman of the Mitchell Gold/Bob Williams company, says that he doesn't want gay people in the company to feel special or separate, and he says that he and Bob don't want straight people to feel threatened because the company is run by two gay guys. This is an illustration of the Mitchell Gold/Bob Williams company's approach to:

eliminating reverse discrimination

_______ involves eliminating the jobs of employees who are then managed by another company that "rents" workers back to the original company.

employee leasing

A manufacturing plant claims to value employee safety, but offers bonuses to line managers who report zero accidents each month. The plant has a problem with its:

horizontal fit

Which of these terms refers to the employees' knowledge, skills, abilities, and other attributes that have economic value to the firm?

human capital

After the merger of two cable TV companies, the HR Department at the new company had to determine which employees should be laid off, transferred to other units, or recruited and brought into the organization. This is an example of:

human resource planning

As HR Director, you want to hire more people with disabilities. What is your best argument for doing so?

individuals with disabilities have higher retention rates than average employees

Which of these most accurately describes the purpose of the Uniform Guidelines on Employee Selection Procedures?

it assists employers in complying with the requirements of federal laws that prohibit employment discrimination

A real estate company wants to increase the diversity at its workplace. Aaron, the person responsible for managing human capital, performs research and chooses to follow Robert Livingston's five-step plan for developing diversity policies and for promoting equality and diversity. Using this plan, what does Aaron recommend the firm do first?

make all employees aware of the problem within the organization

A local-interest magazine has revamped its standard publishing routines, improved its databases, and now provides materials online only. Unfortunately, articles are posted late and valuable advertising is not being uploaded to the website. Which aspect of its core capabilities most likely needs attention?

people

You own a small chain of autobody shops and discover some disturbing behaviors. You decide to create training sessions for your managers to ensure EEO policy compliance. Which of these must be included in the program?

procedures for remedying inappropriate behavior

The turnover rate at your company has reached alarming levels. You have nothing left in your budget for salaries or bonuses. Which of these strategies offers the best solution for retaining talent?

provide additional opportunities for workers to support their professional development and career goals

Given the following information, calculate and select the appropriate metric answer. PR (average job performance of new hires) = 30 percent HP (percentage of new hires reaching acceptable productivity with acceptable time frame) = 70 percent N (number of indicators) = 4 HR (percentage of new hires retained after 1 year) = 20 percent

quality-to-fill = 30%

Which term refers to any punitive action taken against employees to exercise their legal rights before any EEOC agency?

retaliation

A group of employees at a manufacturing firm work interdependently to create the entire engine for each bus produced. This exemplifies which type of team?

self-directed

When performing an initial screening and looking over cover letters, an applicant may be eliminated if:

there is no cover letter included

In 2021, President Joe Biden signed an executive order that allowed which of these to serve in the U.S. military?

transgender individuals

When an organization checks their employee's capabilities against the firm's value proposition, they are attempting to ensure:

vertical fit

Which of these statements accurately describes veterans and employment?

veterans perform better than non-veteran employees

You are preparing a strategic plan for your start-up vegan market. You have written your mission statement and are now preparing a strategic vision statement. Which of these questions would help you gather the best information for your task?

what can the organization become in the future?

The focus element of a recruiting strategy answers which of these questions?

what positions and KSAOs are most important?

The CEO of an insurance company wants the HR Vice President to tell her what HR can do to help the company to successfully implement its business strategies. What should the Vice President of HR say? Check all that apply.

- HR can lower employment costs for the company - HR can help to redesign work in order to foster innovation in the company

As HR Director, you oversaw a job analysis for the customer service representative position at your company. Which of these would be included specifically in the job description for the position? Check all that apply.

- ensuring that customers are satisfied with the products and services we offer - making customers aware of new product and service offerings

Based on the Overall Human Resources Framework, categorize each element in the following table to the correct section of the model. Elements - Training and development - productivity and cost challenges - education levels

- human resources - competitive challenges - employee concerns and issues

Complete the following table by selecting the business strategy most likely associated with each HR action. - outsource jobs - impart company values to employees

- low-cost - differentiation

Complete the following table by matching the descriptions with the given terms. Enter the letter of the matching description in the answer space next to the term. - performance appraisals - internal job postings - skills inventories and replacement charts

- may use a nine-box grid - quick way to find qualified employees interested in a position - tracking employees who can be recruited to fill open positions

Identify the following needs in the career management process as organizational or individual. - recruiting - promotion appraisals - innovation - absenteeism

- organizational - individual - organizational - organizational

The economic dimension of an organization's external environment includes _____. Check all that apply.

- regional economic conditions - local economic conditions - global economic conditions

Management at a consumer products company wants to launch a diversity initiative that focuses on leadership development and advancement of women. Based on this situation, what would you recommend to management?

- set up professional groups for women that support networking

Please categorize the following HR activity in relation to the corresponding HR responsibility. - Advise compensation committees regarding executive pay - Explaining to managers why new parents are allowed to take time off work, and helping to make sure the managers give employees the time off they deserve

- strategic advise and counsel - employee advocacy

Complete the following table by selecting the alignment most likely associated with each objective/activity pair. - delivering the difference/HR policies that reward customer satisfaction - creating a knowledge workforce/HR policies for tuition reimbursement

- vertical - horizontal

Complete the following table by selecting the group associated with each of the given descriptions. - This group of employees tends to be disciplined, follow the chain of command, and make good decisions in different situations - The Job Accommodation Network (JAN) is a website that connects this group of employees with potential employers. - The problem for this group is that they typically do not belong to the network in which senior members of the corporation pass along job opportunities and career tips to more junior members of the organization.

- veterans - employees with disabilities - women

An advertising agency has collected HR data regarding employee demographics, performance ratings, years of service, etc. Which of the following questions could be answered using workforce (HR) analytics? Check all that apply.

- where is the hidden talent within pockets of the organization going unnoticed? - which employees are most likely to quit?

By the year 2050, it is projected that _______ percent of workers in the U.S. workforce will be 55 years and older.

24

In the context of the stages of career development, individuals in the midcareer stage are typically aged between:

40 and 55

You are managing two employees. Dave is 57 and Julia is 23. Which of the following statements is Dave most likely to make about Julia, given their respective ages?

Julia just doesn't work as hard as I do

Equal Pay Act of 1963

Makes it illegal to discriminate against people in terms of the pay, employee benefits, and pension they earn based on their gender when they do equal work

A job applicant for an accounting job has profound hearing loss and requires use of a specific telecommunications device. Based on the Americans with Disabilities Act, which issues would you need to consider in evaluating this applicant?

are the accommodations required for the disabled individual reasonable or would they constitute an undue hardship?

Which of these events propelled companies to hire chief diversity officers and prioritize equality?

black lives matter movement

The job analysis process typically needs the input of ________________ in order to collect information about all parameters of a job.

employees and their supervisors

When the call center operators are allowed to ad-lib with customers, such as "blowing a kiss at the Eiffel Tower" and watching videos with customers, Zappos is:

encouraging job crafting

A food processing company based in St. Louis is downsizing due to competitive pressures. HR must support this strategy by:

ensuring compliance with applicable laws and regulations during layoffs

Before adding new production lines, management at a large manufacturer wants to gain a better understanding of the specific factors in the business environment over which it has no control. What type of analysis offers the best and most efficient way to achieve that goal?

environmental scanning

Which of these early legal developments was passed by Franklin D. Roosevelt to ensure that every American citizen was guaranteed equal employment opportunities for workers employed by firms awarded World War II defense contracts?

executive order 8802

To better balance work and homelife, an insurance company requires employees to work 8 hours each day, but allows them to set their own start and end times. This is an example of:

flexible work schedules

During the slow season, the owner of Busy Bakers requires two of its counter employees to take three months off while receiving 50 percent salary. This is an example of:

furloughing

HR professionals must have the ability to value and consider the perspectives and backgrounds of all parties. In the context of the Society for Human Resource Management's (SHRM) model, this is known as:

global and cultural effectiveness

Which of these is listed in the Handbook for Employers as an action that employers must take to comply with the Immigration Reform and Control Act (IRCA)?

have employees fill out their part of Form I-9

A clothing retailer headquartered in Maine hires people throughout the United States to provide customer service from their home phones and computers. Which term describes the retailer's strategy?

homeshoring

You are the editor-in-chief at a book publishing company. You notice that your editors seem less motivated than before and you are afraid quality may suffer. One editor mentions that they didn't even know a book they had worked on had made the bestseller list. To remedy this situation, you made an effort to tell each editor how much their efforts affected the final products. In this scenario, you:

increased feedback

A package delivery company wants to better its delivery times without adding additional workers. To meet this objective, the company hired consultants who time the steps needed to receive a package, process it, and deliver it. Then, the consultants look for ways to modify or eliminate activities to save time. This is an example of which job design approach?

industrial engineering

A boot factory wants to increase its productivity as measured by the number of boots that are processed per hour at each of its facilities. The most appropriate strategy for increasing productivity would be to:

invest in faster computers and technology

The manager of a high performing sales associate at an upscale retail store wants to groom them to become a store manager. Given this, they want to design the sales associate's job so that the sales associate spends a month working in each department in the store. By doing this, the sales associate will learn how the store functions and be prepared for a promotion in the next one to two years. Which approach to job design should the manager use in this situation?

job rotation

In the same year, two elementary school teachers become first-time mothers. Each wanted to reduce her hours to part-time. The school arranged for one teacher to work in the mornings and for the other to take over classroom duties in the afternoons. This scenario describes which flexible work arrangement?

job sharing

Financial planners spend their time meeting with clients to help them to understand their long-term financial goals and develop specific plans for achieving them. Based on this situation, the financial planners would be considered _______.

knowledge workers

The introduction of technology—and automation in particular—has reduced the number of jobs that require routine tasks and little skill and has increased the number of jobs that require considerable skill. This transformation has been referred to as a shift toward:

knowledge workers

When competitive rivalry, the threat of substitutes, the bargaining power of buyers, the bargaining power of suppliers, and the number of new entrants into a business are all high, a business is____likely to be successful.

less

An HR manager at The FruitGuys wants to measure how well employees are doing on these questions, so she measures customer satisfaction, goal attainment, and projects initiated for each employee. The HR manager is going to give her boss information based on:

metrics

A job description is defined as a statement:

of the tasks, duties, and responsibilities of the job to be performed

Which of these is the most commonly used search tactic by jobseekers and recruiters to connect with one another?

online recruiting

Southwest Airlines values hard work and customer service so highly that they say they "hire for attitude and train for skill." Further, all employees are expected to recognize and celebrate each other's accomplishments. This exemplifies the _______ at Southwest Airlines.

organizational culture

Due to an increase in automation, a manufacturing firm downsized its workforce. The company provided a service to help these displaced employees find new jobs. This is an example of:

outplace services

Core capabilities consist of a combination of three resources. Which of these is one of those resources?

people

HR managers at an investment banking firm developed a new performance management process in order to support the professional development of the bank's analysts and to tie rewards closely to job performance. This is an example of human resource managers assuming which responsibility?

policy formulation and administration

Which of these is a type of quantitative job analysis approach that identifies approximately 300 different tasks to determine the degree to which each is involved in doing a job?

position analysis questionnaire

You are a job analyst and have been hired by a manufacturing firm. You are tasked with asking production line employees a series of detailed questions to produce quantitative reports that you will statistically analyze. Your goal is to determine the degree to which different tasks are needed for each job. In this scenario, you are performing which type of job analysis?

position analysis questionnaire

Which of these recruiting metrics measures how well the new hires have gotten "up to speed," are performing, and their retention levels?

quality-to-fill

Which of these terms refers to when an interview, test, or other selection procedure results in consistent information about a candidate when repeated over time or across raters?

reliability

The affirmative action program at a global conglomerate involved showing a preference for hiring and promoting members of unprotected classes who were underrepresented in the company. This resulted in many highly qualified, majority group members (white males) being passed over for job offers and promotions. This situation could put the company at risk of lawsuits based on:

reverse discrimination

Which type of team is championed as being the highest form of all teams?

self-directed teams

The HR Department at a web design firm used its HR information system to conduct a workforce utilization analysis for first-line supervisor positions in the company. This analysis revealed that women make up 30% of the company's first-line supervisors and that underrepresented groups make up 40% of the company's first-line supervisors. This compares with 30% availability for women and 45% availability for underrepresented groups in the relevant external labor market. Based on this data, what action should HR take in this situation?

set goals to maintain women first-line supervisors at 30% and increase the utilization of underrepresented groups of first-line supervisors to 45%

Which of these questions will an HR manager likely face in a company with a growth or diversification strategy?

should we hire or train and develop our required employees?

As part of its internal analysis, an HR manager at a consumer products firm is asked to prepare a forecast for the supply of product managers over the next year. Which of these techniques would provide the best approach to this forecast?

staffing table

A local zoo powers much of its lighting from the solar energy captured via large panels that cover its entire parking lot and waters its botanical garden plants with rain water captured in the many barrels found throughout. This is an example of _______.

sustainability

Managers at a consumer electronics manufacturer showed a preference for hiring males for production jobs as it was felt that men would be more able to work longer hours and weekends than women. Given this, it raised its hiring standards for female applicants so that it was much more difficult to get hired as a woman. If the HR representative at the company was asked about this practice, what should he say?

this practice would likely constitute disparate treatment

Which of these accounts for about 8 million people in the U.S. labor force, concentrated in jobs such as farming, cleaning, and construction?

undocumented workers

You have been hired as an HR consultant to help a cross-functional product development team enhance its effectiveness. The team is highly dysfunctional with a lot of internal conflict, disorganization, and a lack of strong team leadership. Based on the synergistic team characteristics, what would you recommend to the current leader of this team?

use listening and clarification

A trucking company has a variety of open driving positions because employees leave these jobs when they find out that they are physically demanding. Which of these is the best way to improve recruiting effectiveness?

use realistic job previews

Your small start-up has just secured a contract with an overseas company. You need to hire a large number of multilingual employees quickly. What is the best way to accomplish your goal?

use recruiting process outsourcing

Your online recruiting efforts have not garnered the talented professionals you need. Research finds that your company has an image problem. Your goal is to be the "employer of choice." Which of these strategies would best help you accomplish that?

use social media websites to promote the company and the career opportunities it has to offer

As HR Director, you oversaw a job analysis for several positions at your company. With this complete, you have gained a better understanding about the nature of job interdependence. These are crucial to which HR function?

workflow analysis and job design