MGMT ch 14

Dependence asymmetry

A phenomenon that exists when a firm is more dependent on a business partner than a business partner is on a firm

Joint dependence

A phenomenon that exists when two firms are equally dependent on the other.

Legitimate power

A type of interpersonal power that is based on the formal position an individual holds in an organization.

empowerment

All of the following are responses to managerial decisions except:

Resource scarcity.

As an academic medical institution, UCSF provided care that was more expensive than private hospitals. As a result, UCSF had to rely on external funds. This forced UCSF to compete with others—an action that could prevent the project from being implemented. This is an example of:

Expressing confidence in subordinates.

Leadership techniques affecting empowerment include:

Resistance

Managers tend to rely on coercive power

Compliance

Managers tend to rely on positional power.

Commitment

Managers tend to use personal power.

bridging

Of the three primary styles of influence, pulling involves:

Expertise Effort Attractiveness Legitimacy

Personal power

Formal Authority Centrality Flexibility Visibility Relevance

Positional power

resource scarcity

The lack of sufficient resources, such as money and staff, that forces individuals in organizations to make critical decisions about how to best allocate the available resources throughout the company.

Expertise

The sources of personal power include __________.

.Identify interdependencies Determine everyone's source of power. Analyze differences in goals, values, stakes, and working styles. Analyze the broader context. Periodically update the diagnosis.

These are the five steps of the organizational power audit:

Choose an influence style and influence tactics Use specific influence principles. Build sources of interpersonal power. Assess performance.

These are the steps in the influence process:

positional power

Which comes from one's formal role in the organization.

A type of interpersonal power that is based on the formal position an individual holds in an organization.

Which of the following best describes legitimate power?

Disengaging

Which of the following styles of influence is helpful when the requestors want to reduce or diffuse conflict?

Joint dependence

_____ is a phenomenon that exists when two firms are equally dependent on the other.

Relational

_____ power is gained from the types of networks to which an individual belongs and the types of people in those networks.

Power

_____is the potential of one individual or group to influence the behavior, thinking, or attitudes of another individual or group.

Relational power

based on the centrality, breadth, depth, and portability of one's individual networks. People have three different kinds of networks according to Herminia Ibarra: task networks, career networks, and social networks. Although social networks are not generally related to work, they can be useful in locating work resources, and people may use them to communicate work-related information.

Referent power

based on the personal liking one individual has for another.

Personal power

having personal attributes that others desire such as expertise, attractiveness, effort (i.e., working hard and being committed), and legitimacy (i.e., credibility earned through alignment with the organization's value system).

Empowerment

sharing power with subordinates and pushing decision making and implementation to the lowest possible level.

Interdependencies

the ability to influence the behavior, thinking, or attitudes of other people or groups becomes vital to getting things done.

The law of reciprocity

the idea that people should repay in the future what another person is doing for them now. Politicians often use the law of reciprocity.

Influence

the means or vehicle by which power is exercised.