MGMT ch 3 midterm exam

results-oriented culture that values competitiveness, personal initiative, and achievement.

Achivement culture

is characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses

Adaptability culture

Nike and Adidas are global companies with net profit in recent years over $1 billion. Their primary products are sports shoes and apparel. They fall within each other's task environment as:

Competitors

part of the task environment and include people and organizations that acquire goods or services from the organization

Customers

values and beliefs, which are not observable but can be discerned from how people explain and justify what they do. Members of the organization hold some values at a conscious level.

Invisible culture

A culture that places high value on meeting the needs of employees and values cooperation and equality is an

Involvment culture

The department expanding most rapidly at Linh's company is the marketing department, which includes social media management and data analytics for sales and production. Linh needs to hire a number of computer-literate employees for these expanding needs. Which of the following factors of the task environment is the focus of this scenario?

Labor market

Although the federal government reduced regulations concerning carbon emissions, the state legislature passed regulations that maintained and even strengthened carbon emission limits on manufacturers operating in and selling products in the state. This action is part of the:

Legal/political

Raine owns a specialty book store that has done well near year-round resort areas. As Raine explores the possibilities of opening more stores, aspects such as the local demographics and levels of education of both locals and visitors become important data in making decisions. This scenario focuses on the:

Sociocultural

plants, animals, rocks, air, water, and climate, which may eventually become resources that come from _____ in the task environment.

Supplyers

- artifacts, which include things such as manner of dress, patterns of behavior, physical symbols, organizational ceremonies, and office layout.

Visible culture

As manager of the junior legal staff, Monet must manage clients, handle the competition among the junior lawyers, work hard at containing costs, and be willing to work long and hard to achieve results. Which of the following types of culture would be best suited to Monet's department?

achivement

Cell phone technology changes rapidly, and companies such as Samsung and Apple exist in environments that must rapidly detect, interpret, and translate signals from the environment into new behaviors. This type of culture is known as a(n):

adaptability

Each month, the salesperson with the combined highest score for new sales and sales volume receives a $1,000 bonus. At the monthly sales meeting, the manager announces the recipient, presents the recipient with a certificate and check as well as a nameplate for the plaque mounted in the reception area, and then relates how the first sales manager at the company started the tradition. - and the presentation at the meeting is the _____.

ceramonies

- a planned activity at a special event that is conducted for the benefit of an audience - Managers hold to provide dramatic examples of company values

ceromonies

are organizations within the same industry or type of business that vie for the same set of customers.

competitors

values and rewards a methodical, rational, orderly way of doing things

consinsity culture

Lee's company has provided accounting services to numerous clients for many years. To be most effective in maintaining a satisfied and reliable workforce within the company, Lee has established a culture that supports and rewards a methodical, rational, and orderly way of doing things. The company has flourished within this:

consisity

For example, as Millennials (people born in the 1980s and 1990s) make up a growing part of the customer base at retail chain Target, new CEO Brian Cornell is implementing changes to better serve that demographic. A big part of the transformation concerns making over Target's grocery offerings to add more natural and organic foods to the mix and provide fewer processed foods.

customers

Technological, natrual, sociocultural, economic, legal/political, international.

dimensions of general eviorment

In 2011, unemployment was the highest it had been in more than a decade. This is part of the ____ dimension of organizations.

economic

general economic health of the country or region in which the organization operates. Consumer purchasing power, the unemployment rate, and interest rates are part of an organization's economic environment.

economic dimesion

indirectly influences all organizations within an industry and includes five dimensions.

general enviorment

-a figure who exemplifies the deeds, character, and attributes of a strong culture - are role modles and influence a culture even after they are gone

heroes

J. K. Rowling went from being a single mother on welfare to best-selling author of the Harry Potter series to producer, making millions of dollars along the way. She founded the Volant Charitable Trust, an organization that combats social injustice. Her philanthropy inspires many who work with her in publishing and producing endeavors; for them she is a(n):

heros

includes elements within the organization's boundaries, such as employees, management, and corporate culture.

internal enviorment

Whereas a New Yorker might grab a paper cup of coffee to go, the French prefer to linger over a large, ceramic mug of coffee with friends in a café-style environment. To respond to these challenges, Starbucks launched a multimillion-dollar campaign in France that includes an upscale makeover of stores, with more seating and customized beverages and blends that appeal to local tastes.

international

external environment, which includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries

international dimesion

At Western Health Systems, all employees are members of teams that work to address employee issues and improve service to its patients as the medical field and treatments continue to evolve. This culture is best characterized as a(n):

involment

represents the people available for hire by the organization

labor market

government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.

legal/political dimension

for example, environmental groups advocate various action and policy goals that include reduction and cleanup of pollution, development of renewable energy resources, reduction of greenhouse gases such as carbon dioxide, ethical treatment of animals, and sustainable use of scarce resources such as water, land, and air.

natrual

includes all elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate

natrual dimension

includes all elements existing outside the boundary of the organization that have the potential to affect the organization

organizational enviorment external

customers, competitors, suppliers, labor market

sectors in the task enviorment

State Farm started using its _____,"Like a good neighbor, State Farm is there," in 1971, and it remains a widely recognized jingle today.

slogan

- a phrase or sentence that succinctly expresses a key corporate value - sayings to convey special meaning to employees

slogans

The __________ dimension of the general environment consists of demographic characteristics, such as population density, customs, norms values.

socioculture dimesion

- a narrative based on true events that is repeated frequently and shared among organizational employees -tories paint pictures that help symbolize the firm's vision and values and help employees personalize and absorb them

stories

Each month, the salesperson with the combined highest score for new sales and sales volume receives a $1,000 bonus. At the monthly sales meeting, the manager announces the recipient, presents the recipient with a certificate and check as well as a nameplate for the plaque mounted in the reception area, and then relates how the first sales manager at the company started the tradition. -the tale of the tradition is the _____

story

provide the raw materials the organization uses to produce its output.

suppliers

- an object, act, or event that conveys meaning to others -be considered a rich, nonverbal language that vibrantly conveys the organization's important values concerning how people relate to one another and interact with the environment

symbols

Kaj was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. Kaj would enjoy this _____ of the company's culture

symbols

includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance

task enviorment

digital camera makers were slow to add WiFi technology for Internet connectivity. The number of photos being taken is soaring, but most people are using their smartphones so they can easily share photos on Facebook, Instagram, and other social media

technological

general environment includes scientific and technological advancements in a specific industry, as well as in society at large

technological dimesion