MGMT ch 8 - trust

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trust

the reciprocal belief that another person will consider how his or her intentions and behaviors will affect you

competence trust

trust of capacity, how effectively do people meet and perform jobs

contractual trust

trust of character, people do what they say they will

communication trust

trust of disclosure, how well people share information

respect

behavior involving delegation in the form of real decision making authority

support

behavior like being available and approachable

competence

behavior that enhances your credibility by good business sense, technical ability, and professionalism

predictability

behavior that involves being consistent in your daily affairs

fairness

behavior that involves being quick to give credit and recognition to anyone that deserves it

communication

behavior that keeps team members informed by telling the truth

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