MGMT ch 8 - trust
trust
the reciprocal belief that another person will consider how his or her intentions and behaviors will affect you
competence trust
trust of capacity, how effectively do people meet and perform jobs
contractual trust
trust of character, people do what they say they will
communication trust
trust of disclosure, how well people share information
respect
behavior involving delegation in the form of real decision making authority
support
behavior like being available and approachable
competence
behavior that enhances your credibility by good business sense, technical ability, and professionalism
predictability
behavior that involves being consistent in your daily affairs
fairness
behavior that involves being quick to give credit and recognition to anyone that deserves it
communication
behavior that keeps team members informed by telling the truth