MGMT E3
Jeff says _____. He is performing a task role.
"What are we trying to accomplish and how fast can we do it?"
Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.
Across all situations; toward specific targets
Affirmative action plans
Are always mandated through legal processes
ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program before they are approved to fly. In addition to learning about responding to medical issues and FAA guidelines, they also must learn the company's many rules and processes as contained in an extensive procedures and policies manual. ABC Airlines is adopting a(n) ______ option for managing diversity.
Assimilate
Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude.
Cognitive
Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on
Conscientiousness
"What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?
Content
People with high _________ see themselves as capable and effective.
Core self-evaluations
Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of
Energizer
Equality is giving everyone what they need to be successful. Equity is treating everyone the same.
False
Research has clearly indicated that self-managed teams perform better than traditional work groups.
False
Stress can have positive effects on certain OB-related outcomes. For instance, it is negatively related to absenteeism because people feel they have to work harder to meet management expectations
False
The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.
False
The two types of motivation are goal-oriented and failure-avoiding.
False
Carol is a recent high-school graduate with an excellent grade point average. After much thought, she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate programs in her field. Along the way, she wants to obtain an internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal-setting process does this scenario demonstrate?
Fostering Strategies and action plans
During group meetings, Patty feels that everyone should have their say whenever the group makes an important decision. She makes sure that every group member gets the chance to put forth his or her own ideas during the meeting. Which of the following maintenance roles is Patty performing?
Gatekeeper
Surface-level characteristics include _____, age, and race.
Gender
The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.
Glass Ceiling
Giovanni is expressing ________ when he says, "I can run a mile in under five minutes."
High Self Efficacy
Inez was content with her job at Pieces Packaging until the company added two levels of supervision, lowered bonuses, and decreased breaks. Her current dissatisfaction reflects ______ factors.
Hygiene
The distinction between flexible and fixed individual differences
Is that managers have little or no impact on fixed differences.
Of the following, ______ is the most closely aligned with employees' perceptions of procedural justice.
Job performance
Interactional justice is defined as the perceived fairness of
Quality of interpersonal treatment received
Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.v:
Self-enhancement
A commentator will record and comment on group processes/dynamics, while a(n) _____ will evaluate the quality of group processes.
Standard Setter
Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing.
Storming
What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?
Toleration
Allen, the manager, is setting goals and giving feedback to his staff. He is employing expectancy theory.
True
One effective use of virtual teams is in brainstorming ideas or solutions to problems.
True
The outer layer of the diversity wheel is that of organizational dimensions.
True
______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.
conformity
Harold Kelley hypothesized that people make causal attributions by observing three dimensions of behavior
consensus, distinctiveness, and consistency.
Research shows that when an organization breaches a psychological contract,
employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower.
Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score
high on agreeableness
Deep-level characteristics of diversity
include attitudes, opinions, and values.
XYZ Inc. brings together specialists from production, marketing, and finance from around the world, and gives each such team the power to make its own decisions. This implies that the firm is creating a(n) _____ team.
Cross - Functional
The difference between Diversity and Inclusion is:
Diversity represents the multitude of individual differences and similarities that exist among people while Inclusion is the degree to which diverse individuals are able to participate fully in the decision-making processes within an organization or group. [UNSURE]
The need for prestige and reputation is part of the need for
Esteem
Dawn is a manager at a big box store. One of her employees, Edward, appears to have low self-efficacy. To help him, Dawn should set a very challenging sales goal.
False
Proactivity has been shown to be related to all of the following except
Intelligence
In Maslow's needs hierarchy theory, _______ is the lowest level and __________ is the highest level.
Physiological: Self Actualization
Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his
Social Awareness
Norman is elected president of the debate club. He is known as a team player. That means that Norman is
Three C's : Committed, collaborative, and competent.
CSEs are related to reduced conflict and lower stress.
True
External influences are individual differences that we have the ability to influence.
True
Many effective managers select employees based on positive, job relevant, relatively stable individual differences.
True
The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.
Value Attainment
The _________ model suggests that managers should structure the work environment and rewards to match employees.
Value attainment
The three key elements of equity theory are outputs, inputs, and a(n)
comparison of the ratio of outputs to inputs
Shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents, added more franchises owned by African Americans, and purchased more goods and services from minority-owned companies. This represents the _____ option that organization can use to address diversity issues.
include/exclude
