MGMT Exam 1: Ch. 1

Which of the following are considered intangible assets of a company?

- human capital - social capital - intellectual capital

In which of the following ways can human resource management practices increase the value of a company's intangible assets?

- hiring educated employees - training employees - compensating employees appropriately

Business leaders will be more effective if they are first able to prevent?

legal issues.

What must HR practices do in order to implement a successful talent management program?

- be aligned with business needs - support the company's business goals

What factors are improved by using the shared service model of HR?

- business relevance - timeliness of activities - business costs

In which of the following ways can human resource management practices increase the value of a company's intangible assets?

- compensating employees appropriately - hiring educated employees - training employees

Which of the following help create a positive employee experience?

- Clear performance goals - Flexible work schedules - Work that contributes to a larger purpose

What are the most important incentives that companies can offer employees for their contributions to the company?

- Interesting work - Pay - Benefits

Which actions are part of the HRM dimension of compensating human resources?

- creating pay systems - providing employees with benefits - rewarding employee contributions

Which of the following are trending legal issues regarding employment that the HRM function should be aware of?

- employment of illegal immigrants - the use of arbitration agreements - classification of workers as independent contractors or full-time employees

Globally, employers are facing a shortage of employees with which of the following skill sets?

- STEM skills - human skills

The HRM dimension of acquiring and preparing human resources deals specifically with which of the following?

- Selecting employees - Training employees - Recruiting employees

Which of the following are signs that employees are engaged?

- They strive to contribute. - They demonstrate passion for their work.

Which of the following activities are performed by HR generalists?

- recruiting - benefits administration - labor relations

Which of the following are factors that influence human resources requirements?

- retirements - promotions - customer needs for new products or services

Josephine is the manager of human resources in a union environment. What specific knowledge does she need in order to do her job in this particular environment?

- the collective bargaining process - contract administration

While there are many methods of recruiting needed talent for an industry, Society for Human Resource Management is interested in capturing students by saying "here is a career opportunity" for you. In preparing for a career in HR, these new business leaders will need to be?

creative, adaptive, and agile.

Which term refers to everything that influences employees' daily lives inside and outside of the workplace?

Employee experience

Which of the following refers to measuring, analyzing, improving, and controlling processes so that they are brought within narrow quality standards?

Six Sigma process

Which of the following statements is true about education and experience for HR professionals?

Some HR professionals have master's degrees in business management.

Which term refers to a company's ability to meet its needs without sacrificing the ability of future generations to meet their needs?

Sustainability

What is the objective of the Six Sigma process?

To fulfill customers' needs in a timely manner

Which HR function includes job orientation, teaching skills, and professional growth?

Training and development

Which best describes the "triple bottom line"?

analyzing sustainability based on economic, social, and environmental impacts

A company is considered agile when it does which of the following?

anticipates and adapts to change

What is the term for technology that simulates human thinking?

artificial intelligence

Although comfortable with social media, Millennials may offend older colleagues by using Facebook during their workday. How should Kate handle this?

ask a younger staff member to share work advantages of social media with colleagues

How do companies measure employee engagement?

by surveying employees

Managing human resources in a company in which employees are members of a union requires knowledge about the BLANK bargaining process.

collective

Being able to share information effectively with all employees is a behavior that demonstrates that an HR professional has a competency in BLANK

communications

What is the term that describes a company's ability to maintain and gain market share in its industry?

competitiveness

As part of the area of assessment and development, HRM addresses ______.

creating a supportive work environment for employees

The mission of Society for Human Resource Management is essentially to?

elevate HR.

The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called BLANK

employee engagement

The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called ______.

employee engagement

Which of the following refers to the demonstration that human resources practices have a positive influence on the company's bottom line or key stakeholders?

evidence-based HR

Why are some companies unsure about social networking?

fear it will reduce employee productivity

What term is used to describe the concept of doing more with less effort, time, equipment, and space while giving customers what they want?

lean thinking

What does HR need to do to allow employees to make their greatest possible contribution to company productivity and competitiveness?

manage both internal and external environmental factors

What term describes the process of exporting jobs from developed to less developed countries?

offshoring

According to a survey conducted by the Society for Human Resource Management, the primary activities for HR professionals involved performing BLANK

the HR generalist role

Some companies refer to HRM as BLANK

people practices

Why is there a lack of talent with the needed knowledge, skills, and abilities in HR?

perception of HR

What term is used to describe a way to organize the HR function that includes centers of expertise, service centers, and business partners?

shared service model

Social networking has become the electronic substitute for?

socializing with coworkers.

Skills such as problem solving, communicating clearly, and establishing positive peer relationships are considered ______ skills.

soft

What is the term used for the systematic planned strategic effort to attract, retain, develop, and motivate skilled employees and managers?

talent management

What is the best definition of evidence-based HR?

the use of data to show the positive impact of HR

Companies are starting to calculate health care premiums for workers based on their participation in ______ programs, although the legality of some of these practices is still being discussed

wellness