*MGMT - Exam 3 Multiple Choice & Essay*

Essay Question: A. List and explain three of the 4 Listening Styles discussed in our text. B. Explain your primary listening style while in this class. Be sure to explain your reasoning and provide examples to illustrate your answer.

A) 1. Active - The listener is fully engaged 2. Passive - The listener is not equal to the others in a speaking-listening exchange. 3. Detached - The listener is completely uninterested and totally disengaged. B) I am an ACTIVE listener because I try to pay full attention/focus in class while also asking questions and participating to my full capacity in my groups discussions.

Essay Question A. Define the term group B. Define the term team C. Using examples from your personal experience clearly illustrate at least three major differences between a group and a team.

A) A group is - two or more freely interacting individuals, who share norms and goals and have a common identity B) A team is - a small number of people with complementary skills, who're committed to a common purpose, performance goals and approach C) 1. My church group I am apart of differs from a team because we all are involved in church related activities and share norms which gives us a common identity. 2. My team in this class is different from a group because we each hold each other accountable in order to achieve maximum productivity because we are committed to a common purpose. 3. I belong to a running club which is different from a team because as a group we have a common identity. We also share a love for going on runs and have similar goals relating to running.

Essay Question: A. List and explain three of the five styles for handling interpersonal conflict that is discussed in our text B. Think back to a time when you observed or were involved in a conflict that was handled effectively. Describe the conflict, describe how it was resolved and identify the conflict handling style used to resolve the conflict. As part of the answer be sure to explain your reasons for identifying the style you did and provide examples illustrating your answer.

A. 1) Avoiding Style - Tends to show low concern for others and low concern for self 2) Integrating Style - Tends to show high concern for others and high concern for self 3) Obliging Style - Tends to show high concern for others and low concern for self B. When I was searching for my first car I used an integrating style. I wanted to get a nice, new car for myself but I also wanted to find a good deal because my parents were paying for it. I came up with a few choices I would be happy with. Then my parents and I agreed on the one that I liked the style of and they liked the price of.

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n): A. Facilitator B. Arbitrator C. Ombudsman D. Conciliator E. Negotiator

A. Facilitator

When Eileen sees that the sun is shinning brightly, she puts on sunglasses. This is: A. Operant Behavior B. Consequential behavior C. Reward behavior D. Respondent behavior E. Contingent behavior

A. Operant Behavior

A person who is passive-aggressive in reaction to another's influence attempt is exhibiting: A. Resistance B. Rebellion C. Compliance D. Commitment E. Coercion

A. Resistance

____________ is a group of processes that anonymously generates ideas or judgments from physically dispersed experts. A. The Delphi Technique B. Brainstorming C. Groupthink D. Goal displacement E. Decision support systems

A. The Delphi Technique

When psychologically empowered, an employee feels all but one of the following. Which one? A. Self-determination B. Agreeableness C. Meaning D. Competence E. Impact at work

B. Agreeableness

Getting others to participate in planning, making decisions, and changing is known as using: A. Ingratiation B. Consultation C. Exchange D. Coalition tactics E. Legitimating tactics

B. Consultation

Professor Smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while Professor Smith is on a trip. Professor Davis agrees, although he is merely going to hand out an assignment to students and be available for questions if they have any. Professor Smith is using __________ power and Professor Davis is _____________. A. Reward; Committed B. Reward; Complying C. Referent; Committed D. Referent; Complying E. Expert; Complying

B. Reward; Complying

____________ involves staging a structured debate of opposing viewpoints prior to making a decision. A. Dysfunctional conflict B. The dialectic method C. Integration D. Devil's Advocacy E. Alternative Dispute Resolution

B. The dialectic method

The dimensions that compose a person's decision-making style are: A. Extraversion and agreeableness B. Value orientation and tolerance for ambiguity C. Locus of control and conscientiousness D. Emotionality and individuality E. Intuition and emotional intelligence

B. Value orientation and tolerance for ambiguity

Which of the following statements is true? A) PERMA elements are positively related to good health but are not related to work related outcomes such as organizational commitment and career satisfaction. B) Well-being as a single, unique concept that is related to happiness. C) Employees level of flourishing is related to organizational outcomes such as productivity and financial performance. D) Positive emotions happen to people that cannot be persuaded proactively. E) PERMA should be pursued as a means to obtain a better career.

C) Employees level of flourishing is related to organizational outcomes such as productivity and financial performance.

I will perceive negative inequity when: A. Another's total rewards are greater than the rewards I receive B. Another's total inputs are less than my total inputs C. Another's ratio of outputs to inputs exceeds my ratio of outputs to inputs D. Another's ratio of outputs to inputs is less than my ratio of outputs to inputs E. Another's ratio of outputs to inputs is equal to my ratio of outputs to inputs

C. Another's ratio of outputs to inputs exceeds my ratio of outputs to inputs Negative Inequity - Occurs when ones outputs are worse than the outputs of someone with the same inputs.

The primary intent of Bagley's decision tree model is to: A. Improve rationality in decision making B. Assist in conduction evidence-based decision making C. Help in making more ethical decisions D. Reduce bias in decision making E. Increase creativity in decision making

C. Help in making more ethical decisions

The most effective schedules of reinforcement are: A. Continuous B. Fixed Interval and Fixed Ratio C. Variable Ratio and Variable Interval D. Fixed Interval and Variable Interval E. Fixed Ratio and Variable Ratio

C. Variable Ratio and Variable Interval

Therese is making a presentation in one of her classes, Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of: A) Feedback error B) Encoding error C) Decoding error D) Noise E) Failure of cross-culture communication

D) Noise

If a speedy decision is needed, the __________ conflict handling style is appropriate. A. Integrating B. Obliging C. Avoiding D. Dominating E. Compromising

D. Dominating

A person in coordinator (aka Facilitator) role will: A. Clarify pertinent values B. Keep the group headed toward its stated goals C. Prod the group to move along D. Pull together Ideas and suggestions E. Suggest new goals or ideas

D. Pull together Ideas and suggestions

In the __________ bias, a decision maker is influenced by the manner in which a problem or question is stated. A. Confirmation B. Availability C. Representativeness D. Overconfidence E. Framing

E. Framing