mgmt exam 3 questions

which of the following is most likely a reason why Ava is satisficing a. limited time b. inability to handle large amounts of information c. inexperience d. limited resources e. goal displacement

a limited time

estimating -- in negotiating situations is useful because that lets you know how hard you can push. if yours is strong and the other parts is weak, then you can push harder for the outcomes you desire a. BATNA b. added value c. win win d. effective negotiation

a. BATNA

Katrina is a manager at Company XYZ. Due to the financial fallout from COVID-19, she is unable to offer the usual annual Christmas bonus to her employees. She begins to selectively gather information that supports her decision, such as that her employees have been under-performing the past few weeks and needing more time off work. This represents which decision-making bias? a. confirmation b. anchoring c. framing d. overconfidence

a. confirmation

which of the following is not an advantage of group decision making a. goal displacement b. greater pool of knowledge c. different approaches to a problem d. greater commitment to a decision e. more visible role modeling

a. goal displacement

Wendy mentions that she is relying on Bernard's work to get her work done. This is an example of a. interdependence b. duplication of effort c. team composition d. team reflexibility e. team voice

a. interdependence

which of the following does not foster a climate for psychological safety? a. limit creativity and innovation b. frame work as a learning problem, not a performing problem c. practice inclusive leadership d. model curiosity and as many questions e. celebrate and reinforce risk-taking differences

a. limit creativity and innovation

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement. a. personality b. distributive c. programmed d. integrative e. devils advocate

a. personality

the evacuation decision had ethical implication. which of the following is not one of those ethical implications a. proper use of meteorological instruments d. dislocation of residents c. putting emergency personnels lives in danger d. putting residents lives in danger e. use of taxpayer money

a. proper use of meteorological instruments

what is the group development process called where groups establish periods of stable functioning until an event causes a dramatic change in norms, roles, and or objectives? a. punctuated equilibrium b. adjournment stage c. performance equilibrium d. disruptor stage e. innovation event

a. punctuated equilibrium

Kendall is shopping for a rug for her new dorm room. She's been to numerous stores and they all seem to be similar in price and she is running out of time before she has to move in. She is not particular on which one she chooses and decides to go with the rug that seems to be the most neutral in color. Kendall considers this a(n) ________ or "good enough" solution. a. satisficing b. optimizing c. minimizing d. intuitive e. rationalizing

a. satisficing

As a manager, Haley has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Haley has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Haley observing? a. storming b. forming c. performing d. norming e. adjourning

a. storming

__________ is based on transferring authority and responsibilities from management to employees. a.Structural empowerment b. Psychological empowerment. c. Human relations empowerment d. Political empowerment e. Influence

a. structural empowerment

Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking e-mail. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing a. work life conflict b. dysfunctional conflict c. functional conflict d. conflict handling issues e. incivility

a. work life conflict

John is asking advice about how to effectively empower his employees. Which of the following is NOT good advice? a. Only share responsibilities with those who are competent to do what is necessary. b. A manager needs to be careful when empowering employees because it will decrease the manager's power. c. Use job design and the job characteristics model as a way of empowering employees. d. The extent to which employees have positive self-evaluations will enhance their sense of empowerment. e. A common element of empowerment involves pushing decision-making authority down to lower levels.

b. a manager needs to be careful when empowering employees because it will decrease the managers power

in --, the negotiation parties cooperatively develop multiple-deal packages while building a productive longterm relationship a. mediation b. added-value negotiation c. arbitration d. devils advocacy

b. added value negotiation

which of the following is not an advantage of including the mayor and police chief in the decision making process a. different perspectives b. authority to make the decision c. deeper commitment to the decision d. intellectual stimulation e. greater pool of knowledge

b. authority to make the decision

Aeronautics Limited Corporation (ALC) is concerned about groupthink occurring within their design team. ALC should do which of the following in an effort to prevent groupthink? a. once a consensus is reached, disband the team b. bring in outside experts to speak to the team c. encourage the group to become more cohesive d. do not allow any member to bring up negative or oppositional points e. use the team to gain buy in for products top management wants to pursue

b. bring in outside experts to speak to the team

If Amir and Brianna follow Mark's lead because he is the boss, not because they believe in what he is saying, what primary reaction would they be exhibiting? A. exchange B. compliance C. commitment D. resistance E. empowerment

b. compliance

Rich is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Rich's group currently in? a. norming b. forming c. storming d. performing e. adjourning

b. forming

Ramon portrays which of the following team roles a. initiator b. harmonizer c. evaluator d. gatekeeper e. coordinator

b. harmonizer

-- bias occurs when someone uses information from the outcome of a decision, often a negative outcome, and retrospectively realizes what they should have done. a. escalation of commitment b. hindsight c. representative d. framing e. availability

b. hindsight

Pietro is assigned to a team in his environmental science class. He is not comfortable with Sam, the team leader, but is not completely sure why. Which of the following behaviors would not build trust? a. if sam demonstrates professionalism b. is sam keeps information to himself c. if sam is available and approachable d. if sam gives credit and recognition to team members e. if sam acts consistently

b. if sam keeps information to himself

Brianna and Jamal believe that value is being provided to both parties and that they should see the arrangement as mutually beneficial. what type of approach are they taking? a. superordinate b. integrative c. distributive d. 3rd party e. equitable

b. integrative

which of the following best practices is James struggling with a. having fun b. motivating team members to succeed c. support from upper management d. adapting communications e. getting team members to concentrate on the task at hand

b. motivating team members to succeed

which of the following statements about norms is not true? a. norms are shared phenomena and may apply to the group, team, or organizational level b. norms are typically written down and discussed openly by groups c. norms clarify behavioral expectations d. norms help group members avoid being embarrassed e. norma clarify central values and unique identity of a group

b. norms are typically written down and discussed openly by groups

which of the following is an individual function of a group? a. coordinate interdepartmental efforts b. satisfy the persons need for affiliation c. implement complex decisions d. socialize newcomers e. accomplish complex, interdependent tasks

b. satisfy the persons need for affiliation

jeanine belongs to a formal group with established norms. all of the following would be considered norms for her group EXCEPT a. meetings always start on time b. meetings are limited to two hours c. jeannies boss always mediates conflict through reconciliation or humor d. members take turns bringing snacks e. no cell phones are allowed during the meeting

c. Jeanines boss always mediates conflict though reconciliation or humor

-- is the idea that decision makers are restricted by constraints when making decisions a. normative intuition b. holistic intuition c. bounded rationality d. optimal satisfaction e, explicit knowledge

c. bounded rationality

which of the following causes is most likely to result in workplace conflicts a. clear job roles b. adequate management c. differences in methods for doing work d. personality similarities e. similar responsibilities

c. differences in methods for doing work

which of the following is not a benefit of working on James team a. flexibility for team members b. low commuting cost c. duplication of effort d. access to technology e. possibility to collaborate

c. duplication of effort

--- groups are assigned by organizations or managers while ------ groups form when the members purpose of getting together is friendship or common interest a. organizational, individual b. departmental, divisional c. formal, informal d, focus, interest 3. task, maintenance

c. formal, informal

at the beginning of the meeting kia does not properly lead the team during the ---- stage of team development. therefore, the team was stuck in the --- stage. a. storming, norming b. performing, forming c. forming, storming d. norming, storming e. norming, performing

c. forming, storming

You are in charge of the marketing campaign for a new hand sanitizer your company is distributing. You are trying to decide If you want the package to read "Kills 99% of germs" or alternatively, "Only 1% of germs survive." Even though the two phrases mean the same thing, you know that the way something is worded can influence people's decisions. You decide to go with "Kills 99% of germs," because you think customers will be more likely to purchase this option. This represents the bias. A. Availability B. Overconfidence C. Framing D. Confirmation

c. framing

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing? a. cultivate cohesion b. assure equity of effort among group members c. increase group size d. hold both individuals and the group accountable e. build in feedback

c. increase group size

Which of the following sources of power does Mark have in enforcing Ollie's holiday scheduling policy? A. referent B. expert C. legitimate D. exchange E. consultation

c. legitamate

nate is a manager at a small appliance store. he is working with an unhappy customer who is yelling at him. Nates policy on handling customer complaints is to give the customer what they want even at a cost to a company. this represents the -- handling style a. compromising b. integrating c. obliging d. avoiding e. dominating

c. obliging

which of the following statements about conflict is NOT true? a. dysfunctional conflict threatens an organizations interests b. people avoid conflict due the a fear of damaging relationships c. functional conflict can promote creative problem solving d. all conflict is negative e. organizations cam suffer from too little or too much conflict

d. all conflict is negative

when applying for jobs, job seekers often focus on a desired salary while ignoring other aspect of the job offer such as benefits ,fit with the job, and working environment. in many cases, the salary may be good, but there are other, negative features of the job not being considered. this is an example of a. representativeness bais b. hindsight bias c. framing bias d. anchoring bias e. overconfidence bias

d. anchoring bias

team -- describes the collection f roles, personalities, knowledge, skills, abilities and experience levels of team members a. gatekeepers b. charters c. roles d. composition e. capacity

d. composition

acme company would like to reduce stereotyping and combat in group thinking by creating social hours after work where members of different ethnicities and races can mingle and learn more about each others backgrounds and interests. this would be an example of a. groupthink b. psychological safety climates c. avoidance d. contact hypothesis

d. contact hypothesis

Which of the following is an organizational function of a group? A. fulfill the need for affiliation B. reduce anxieties C. build self-esteem D. coordinate interdepartmental efforts E. provide an opportunity to test perceptions of social reality

d. coordinate interdepartmental efforts

a -- negotiation describes a situation where an agreement can be found that is better for both parties a. distributive b. alternative c. dialectic d. integrative e. arbitrary

d. integrative

which of the following should be the first consideration when facing an ethical dilemma? a. ethics involved with taking the action b. maximization of shareholder value c. ethics involved with not taking the action d. legality of action e. management initial instincts

d. legality of action

-- power is the basis of power that most people think of as authority. a. reward b. coercion c. referent d. legitimate e. expert

d. legitimate

which of the following is an example of tacit knowledge? a. lecture content b. instructional manual c. textbook material d. managing an angry customer e. formal job training

d. managing an angry customer

The three primary reactions people have to attempts to manage or influence them are a. rebellion, sabotage, and resistance. b. compliance, commitment, or empowerment. c. indifference, passivity, or active resistance. d. influence, power sharing, or power distribution. d. resistance, compliance, or commitment.

d. resistance, compliance, or commitment

one of the main issues is that some team members do not have faith in each other. this issue is primarily related to lack of a. performance goals b. interdependence, c. roles d. trust e. reflexivity

d. trust

-- is the alternative dispute resolution technique in which disagreeing agree ahead of time to accept the decision of a neutral party in a formal court like setting, often complete with evidence and witnesses. a. ombudsmanship b. facilitation c. peer review d. mediation e. arbitration

e. arbitration

Lottery organizers heavily promote the jackpot winners so that people are continually hearing about those who've won big. By contrast, players hear almost nothing about the vast majority of people who haven't won a single dollar. This tactic draws upon which type of bias? a. framing bias b. confirmation bias c. representative bias d. overconfidence bias e. availability bias

e. availability bias

the styles of conflict handling are differentiated along two dimensions: a. internal and external b. functional and dysfunctional c.social and cognitive d. perceptual and real e. concern for others and concern for self

e. concern for others and concern for self

Kevin believes its always gimme gimme with Liza. if he believes that her winning means he is losing then he is taking what approach toward the negotiation? a. 3rd party b. integrative c. superordinate d. equitable e. distributive

e. distributive

the -- model of decision making assumes that managers are completely objective and possess all information for their decisions. in this model, decision demonstrate excellent logic a. intuition b. satisficing c. holistic d. evidence-based e. rational

e. rational

Gina promised her employees that if they reached the goal of fewer than five customer complaints during December, she would give them each a $500 gift card. What type of power is Gina using and what is her likely result? a. using coercive, result is commitment. b. using positive legitimate, result is compliance. c. using expert, result is resistance. d. using referent, result is commitment. e. using reward, result is compliance.

e. using reward, result is compliance