MGMT final
Which of the following lists the strategic management process in proper order?
Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals; Formulate strategy; Execute strategy.
Genna is collecting data on how well the organization has done since their new strategy was implemented. She is in what stage of the managerial decision making process?
Evaluation and feedback
_____ is the last step in the decision making process.
Evaluation and feedback
All of the following are advantages of a functional structure EXCEPT:
Excellent coordination between functions
The European Union has expanded to a _____ nation alliance
27
Which are used to help determine why employees are leaving their jobs?
Exit interviews
Dustin's subordinates are highly trained and all perform similar tasks. Brittany's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?
Kevin's span of management can be larger than Nichole's
_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
Managing diversity
Which of the following typically is NOT considered a staff department?
Manufacturing
A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue.
Intelligence Team
Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:
Just-in-time inventory control
_____ schedule materials to arrive at a company just as they are needed on the production line.
Just-in-time inventory system
Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?
Negotiation
_____ uses formal bargaining to win acceptance and approval of a desired change.
Negotiation
Which of the following roles involve bargaining with others to meet the unit or departmental goals?
Negotiator
Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n):
Network Group
Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
Performance review ranking system
_____ teams are brought together as a formal department in the organization.
Permanent
When managers base decisions on what has worked in the past and fail to explore new options, they are:
Perpetuating the status quo
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.
Plan
Which of the following is not a step in the organizational planning process?
Plan marketing tactics
_____ is the act of determining the organization's goals and the means for achieving them.
Planning
Which of the following is a commonly-cited limitation of planning?
Plans can create a false sense of security
Which of the following means that an organization accommodates several subcultures?
Pluralism
Which of the following is a decision-making technique in which people are assigned to express competing points of view?
Point-counterpoint
An example of a _____ is a statement supporting the organization's efforts in the area of sexual harassment.
Policy
Jefferson Inc. is an information technology consulting firm located in Washington D.C. Decisions at Jefferson are complex and involve many people, with a significant amount of disagreement and conflict. Which decision-making model fits best for this organization?
Political
The _____ model closely resembles the real environment in which most managers and decision-makers operate.
Political
The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take.
Political
How business units and product lines fit together in a logical way is the essence of:
Portfolio strategy
____ provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities.
Promotions
Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?
Refreezing
Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?
Related diversification
All of the following are traditional model dimensions of diversity EXCEPT:
Religious Beliefs
Which of the following factors is NOT associated with larger span of control?
Subordinates are located at various different locations
In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
Virtual Network
Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.
Virtual netrowk
The _____ is an organization structure that divides the major functions of the organization into separate companies.
Virtual network approach
Which of the following structures is the leanest of all organization forms because little supervision is required?
Virtual network approach
The _____ prohibits discrimination based on physical or mental disability.
Vocational Rehabilitation Act
Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
an activity ration
_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.
corporate culture
Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?
corporate governance
Which of these, according to the leadership grid, is a 1,9 management style?
country club management
Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?
all of these would be good examples of taking corrective action
James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?
cultural leader
A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society.
culture
Which of the following is the process of measuring your organizational process against the best in the industry?
benchmarking
_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
benchmarking
Monitoring activities and making corrections are part of:
controlling
Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
controlling
When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?
controlling
_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
controlling
Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?
conventional
The great majority of managers operate at the:
conventional level
The _____ is purchase orders divided by customer inquiries.
conversion ratio
According to the control model, after establishing standards of performance the manager should:
measure actual performance
Melissa is a very good middle manager. However, she has long wanted to open her own business. Which of Melissa's characteristics is not consistent with entrepreneurship?
melissa tends to put things off till later
When informing your staff of the date for the company picnic, a _____ would be most practical and successful.
memo
In situations of _____, according to Fiedler, relationship-oriented leaders are more effective.
moderate favorability
The management science perspective emerged after World War II to treat problems associated with:
modern global warfare improvement
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.
impoverished management
What is the primary goal of the social entrepreneur?
improving society
When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the_____.
individualism approach
Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
job instructions
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
job rotation
People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.
job satisfaction
_____is defined as a positive attitude toward one's job.
job satisfaction
CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents what type of direct investment?
joint venture
Which of the following are high-energy people who enjoy handling every detail of their own businesses?
jugglers
The job characteristic of feedback provides the worker with:
knowledge of actual results
Using influence to motivate employees describes which of these functions?
leading
Which of these is the use of influence to motivate employees to achieve organizational goals?
leading
One of the things managers enjoy doing the most is:
leading others
A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
legal-political
Rooftop International, Inc. buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment?
legal-political
Which of the following is the power coming from a formal management position in the organization?
legitimate power
The people and organizations in the environment who acquire goods or services from the organization are:
customers
A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:
distributive negotiation
The _____ role involves resolving conflicts among subordinates between the managers department and other departments.
disturbance handler
Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should:
divide the group into four teams of seven employees each
The assembly line is most consistent with which of the following general principles of management?
division of work
The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:
division of work
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
do not worry about people liking you
Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the:
domain of ethics
The assumption that "If it's not illegal, it must be ethical," ignores which of the following?
domain of ethics
The decision by ABC International to downsize and reduce its labor force is in the:
domain of free choice
Information distortion or loss of message content is a major problem with:
downward communication
Which of these forces pertain to the availability, production, and distribution of resources in a society?
economic
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:
economic dimension
Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
economic-value added system
The human resources perspective of management links motivation theories with _____.
employee tasks
Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules.
employees
All of these are a part of an organization's task environment except _____.
employers
Which of these employee behaviors matches with the postconventional level of personal moral development?
empowered employees, full participation
_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
empowerment
Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?
encoding the message
A(n) _____ is someone who recognizes a viable idea for a business product or service and carries it out.
entrepreneur
Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?
entrepreneurship
Jamila is a successful artist and entrepreneur who makes all of her work out of recycled goods because she believes in sustainability. She can be described as a social entrepreneur that is committed to:
environmental protection
_____ is the extent to which doing the job provides information back to the employee about his or her performance.
feedback
Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?
femininity
According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
figurehead
The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
figurehead role
In countries where women are often in positions of high status, the Globe Project would describe that culture as high in _____.
gender differentiation
The learned behaviors associated with being male or female are referred to as:
gender roles
The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called _____.
globalization
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.
goal acceptance
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
goal specificity
One major limitation of goals and plans is:
goals and plans may cause rigidity in a turbulent environment.
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
good hygiene factors and inadequate motivators
The early research on leadership traits was referred to as the:
great man approach
Countries that use several languages:
have linguistic pluralism
Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?
hierarchy of needs theory
A _____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.
high context
Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:
high in consideration
Individuals who believe that they control their own destiny are described as having a:
high internal locus of control
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?
high mach
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
high machs
The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
low; low
An advantage of the bottom-up budgeting process is:
lower managers are more involved
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
machiavellianism
All of the following are tactics for promoting stronger organizational commitment EXCEPT:
maintaining a secretive culture
_____ focuses on managing the whole organization to deliver quality to customers.
management by objective
All of the following are characteristics of Weberian bureaucracy except:
management is the same as ownership of the organization
"Just Do It" is Nike's:
slogan
A _____ represents a phrase or sentence that succinctly expresses a key corporate value.
slogan
McDonald's "I'm Lovin' It" is an example of a:
slogan
The question mark has a:
small market share in a rapidly growing industry.
_____ forces refer to those aspects of a culture that guide and influence relationships among people.
social
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
stereotyping
Which of the five stages of team development is marked by conflict and disagreement?
storming
By definition, an organization is considered _____ because it is made up of two or more people.
social entity
_____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.
social entrepreneurship
Which of these forces comprises unwritten, common rules and perceptions about relationships?
social forces
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment.
sociocultural
_____ environment consists of demographic factors, such as population density.
sociocultural
Which of these refers to an unincorporated business owned by an individual for profit?
sole-proprietorship
Which of these offers the advantage that the entrepreneur has the ability to develop and design the business in the entrepreneur's own way?
start a new business
_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.
strategic conversation
All of the following are leadership qualities EXCEPT:
structured
Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
supply chain management
Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?
sustainability
With a philosophy of _____, managers weave environmental and social concerns into every strategic decision, revise policies and procedures to support these efforts and goals.
sustainability
Connie, a single mother and home-business entrepreneur, enjoys running her own business. However, because she is busy balancing work and family, she does not foresee her home business growing significantly in the near future. Connie can best be described as what type of entrepreneur?
sustainer
If a small business owner enjoys the chance to balance work and personal life, he would be considered a(n) _____.
sustainer
An object, act, or event that conveys meaning to others is referred to as a:
symbol
10 + 10 = 25 reflects which of these?
synergy
The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.
synergy
Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:
tactical goals
Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?
the moral-rights approach
Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of:
top down budgeting
In a joint venture between large and small businesses, large businesses can provide all of the following except:
top level management
Which of the following are responsible for the entire organization?
top managers
Which of the following is NOT an appropriate legal structure for an entrepreneurial company?
trade alliance
When the 2008 financial crisis began in the United States, it resulted in the collapse of the housing market and the failure of several large financial institutions. This crisis spread rapidly to the rest of the world. This example demonstrates which trend in the global economic environment?
world markets are economically interconnected
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
writing lengthy explanations
The distinguishing personal characteristics of a leader are known as:
traits
Which type of leader clarifies the role and task requirements of subordinates?
transactional
Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?
transformational
The _____ leader is distinguished by his/her ability to bring about organizational change.
transformational
Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which control philosophy?
open-book management
The goal of _____ is to get every employee thinking and acting like a business owner.
open-book management
Which of the following allows employees to see for themselves the financial condition of the company?
open-book managment
Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search?
openness to experience
An employee with a high degree of _____ is more likely to want to stay with their current company.
organizational commitment
_____refers to loyalty to the heavy involvement in the organization.
organizational commitment
Which of the following is the systematic process through which managers regulate organizational activities?
organizational control
For a widget manufacturing company, worker-hours per widget is a measure of:
organizational efficiency
_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
organizational environment
Culture tends to differ between _____, but appears similar within _____.
organizations; industries
How an organization goes about accomplishing a plan is a key part of the management function of _____.
organizing
_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.
personal
Referent power depends on the leader's:
personal characteristics
_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.
personal communication
Which of the following is NOT a manager quality?
personal power
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?
personality
Only about _____ percent of American adults reach the level-three stage of moral development.
twenty
What percentage of women entrepreneurs have employees?
twenty
Strong anti-American sentiments in many parts of the world exemplify the effect of:
political forces
A.R.C. is a large non-profit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which frequently cited problem for international companies?
political instability
A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as:
political risk
A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of:
political risk
The legal-political environment, in international operations, includes which of the following?
political risks
_____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.
position
The relationship between social responsibility and financial performance has been shown to be _____.
positive
Social entrepreneurs are committed to both good business and:
positive social change
Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?
problems and exceptions
Which of the following theories concern the thought processes that influence behavior?
process
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.
vicarious learning
Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
virtual
Members of _____ teams remain in separate locations around the world and conduct their work electronically.
virtual global
All of the following are interpersonal influence tactics EXCEPT:
rely on the rule of demand
The team approach to departmentalization is a response to:
All of these
What are the key elements of communication?
Encoding, message, and feedback
The ultimate impact of goals depended on the extent to which goal achievement is linked to:
All of these
Which of these is(are) part of new approaches to recruiting?
All of these
Organizational structure includes which of these?
All of these are part of organizational structure.
_____ is(are) categories of sexual harassment.
All of these: Inappropriate/offensive, Coercion with threat of punishment, Solicitation with promise of reward, Generalized
Inclusive dimensions of diversity include:
All of these: Income, Nationality, Pay Level, Work Style
The condition under which ambiguity occurs is when:
Alternatives are difficult to define
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.
Ambidextrous
Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?
Ambiguity
_____ is by far the most difficult situation for a decision-maker.
Ambiguity
The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."
American with Disabilities Act
According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand Americans?
Americans are formal
Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
An Application form
When Philip-Morris, the tobacco giant, bought Kraft, Inc., it was pursuing a _____.
Corporate-level strategy
Which of the following pertains to the organization as a whole?
Corporate-level strategy
Relative to the functional structure, the divisional structure:
Encourage decentralization
_____ reflects the belief that one's own group is superior to other groups.
Ethnocentrism
All of the following are questions relevant to human resource planning EXCEPT:
"What was the volume of business over the past five years?"
_____ departments include all of those that provide specialized skills in support of _____ departments.
Staff; Line
The behavioral sciences approach is based on which of the following disciplines?
all of these
What is exporting?
all of these
Which of the following is the type of business that most entrepreneurs start?
all of these
Which of the following would be considered a visual representation(s) of a company's corporate culture?
all of these
Which of these is consistent with the role of the socioemotional role?
all of these
____ aspects of management do not change when doing business internationally.
all of these
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
Small firms that file for patents typically produce _____ more patents per employee than large patenting firms.
13 to 14 times
A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work.
45
In the United States, minorities own _____ firms.
5.8 million
The Small Business Association (SBA) reports that small businesses create at least _____ percent of America's new jobs.
64
A recent poll found that _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.
76
The recommended management style from the leadership grid is _____.
9,9
Small businesses represent _____ percent of all firms and employ about half of all private sector employees.
98
Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development?
A 360-degree feedback
At the top of the goal hierarchy is:
A Mission
A task force is _____ committee(s) formed to solve a specific problem.
A Temporary
Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?
A divisional structure
The planning process starts with:
A formal mission that defines the organization's purpose.
Which of the following is an incorrect fit in a stable organizational environment?
A horizontal structure
Which of the following structures works best in an uncertain organizational environment?
A horizontal structure
_____ is a listing of job duties and desirable qualifications for a particular job.
A job description
Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:
A programmed decision
Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry. Their hand-held computer business would be classified as:
A star
With most new employees in the late twenties or early thirties, Albertson & Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program?
Accommodating special needs
The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.
Accountability
The _____ model of decision making describes how managers actually makes decisions in situations characterized by nonprogrammed decisions, uncertainty, and ambiguity.
Administrative
Nonprogrammed decisions are made in response to situations that are:
All of these
Techniques used to monitor external environments include:
All of these
The organization chart:
All of these
Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:
Affirmative action
Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:
Affirmative action
____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
Affirmative action
Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?
An idea champion
Which of the following is a person who sees the need for and fights for productive change in an organization?
An idea champion
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
An idea incubator
Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather.
Analytical
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Disruptive innovation
_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.
Disruptive innovation
_____ is the final step in the MBO process.
Appraise overall performance
Standing plans:
Are used to provide guidance for tasks performed repeatedly within the organization.
The formal and legitimate right of a manager to make decisions is _____.
Authority
Which of these can best describe organizing?
Assigning responsibility for task accomplishment
Which of the following is NOT one of Porter's competitive forces?
Bargaining power of stockholders
People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
Behavioral
Which of these styles is adopted by managers who have a deep concern for others as individuals?
Behavioral
_____ is developed from critical incidents relating to job performance.
Behaviorally anchored rating scale
Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. Of which management bias is this an example?
Being influenced by initial impressions
_____ and _____ proposed a two dimensional leadership theory called the Managerial Grid.
Blake; Mouton
Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?
Bounded rationality
The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:
Bounded rationality
When Coca-Cola introduced Surge, a new citrus soft-drink, what type of strategy was being pursued?
Business-level strategy
_____ allow employees to select the benefits of greatest value to them.
Cafeteria-plan benefits packages
Inclusive dimensions of diversity:
Can change throughout ones lifetime
According to the BCG Matrix, which of the following exists in a mature, slow-growth industry, but is a dominant business in the industry, with a large market share?
Cash Cow
All of the following are characteristics of creative organizations EXCEPT_____.
Centralization
In times of crisis or risk of company failure, authority should be:
Centralized at the top
Associated with the condition of _____ is the lowest possibility of failure.
Certainty
Which of the following means that all the information the decision-maker needs is fully available?
Certainty
Jacob was recently looking at his company's organization chart in an attempt to discover who reports to whom. Jacob is studying his organization's:
Chain of command
Unity of command and the scalar principle are both closely related to the:
Chain of command
The adoption of a new idea or behavior by an organization is known as organizational _____.
Change
Communication and education tactic to change implementation should be used when:
Change is technical
Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
Changing
_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.
Choosing recruiting procedures
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
The growth of quantitative decision techniques that use computers has expanded the use of which decision-making approach?
Classical
Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills?
Coaching
Which of the following is the process of forming alliances among managers during the decision making process?
Coalition building
Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?
Coercion
According to the text, what are the skills used by managers when performing the four functions of management?
Conceptual, human, and technical
Which is an advantage of the divisional structure?
Concern for customers' needs is high
All of the following are characteristics of the administrative decision making model except:
Conditions of certainty
Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?
Consolidated Omnibus Budget Reconciliation Act
In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.
Continuous process production
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.
Cooperation
Which of the following is a business activity that an organization does especially well relative to its competition?
Core competence
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____.
Corporate university
_____ influences the critical psychological state of experienced meaningfulness of work.
all of these
You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?
Different assessment and goals
With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market.
Differentation
Which of these may include intelligence tests, aptitude and ability test, and personality inventories?
Employment tests
An organization strives for internal efficiency with a(n) _____ strategy.
Cost leadership
The _____ strategy involves seeking efficient facilities, cutting costs and using tight cost controls to be more efficient than competitors.
Cost leadership
The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functional-level strategies are consistent with which of the following strategies?
Cost leadership
You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
Cover key result areas
Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?
Covers key result areas
To remain competitive, companies should develop strategies that focus on core competencies, providing synergy, and creating value for _____.
Customers
Which of the following refers to the generation of novel solutions to perceived problems?
Creativity
_____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.
Crisis Planning
The role of the _____ is to prevent people in other roles from adopting a bad idea.
Critic
_____ mentoring relationships sometimes leave both parties uncomfortable.
Cross-race
Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach?
Crowdsourcing
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
Culture change
Today's most successful companies are including _____ directly in the product and service development process.
Customers
Change and uncertainty in the environment are usually associated with _____.
Decentralization
Which of the following is a choice made from available alternatives?
Decision
_____ refers to the process of identifying problems and then resolving them.
Decision-making
"When did it occur" and "how did it occur" are questions associated with which step of the decision making process?
Diagnosis and analysis of causes
Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
Delegation
Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:
Delegation
When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, "How did this occur?" and "What is the result?" The company is in which stage of the managerial decision-making process?
Diagnosis and analysis of causes
Examples of nonprogrammed decisions would include the decision to:
Develop a new product or service
The planning process begins with which of these?
Development of a mission statement
The _____ is the individual who is assigned the role of challenging assumptions made by the group.
Devil's advocate
All of the following are Porter's competitive forces except:
Differentiation
Which of the following strategies involve an attempt to distinguish the firm's products or services from others in the industry?
Differentiation
Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?
Differentiation
Organizations such as Amazon.com, Google, Facebook, and Priceline.com are examples of firms that are based on:
Digital technology
Which style is used by people who prefer simple, clear-cut solutions to problems?
Directive
According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections?
Discretionary, legal, economic, and ethical
Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.
Discrimination
The hiring of applicants based on criteria that are not job-related is called:
Discrimination
The purpose of _____ is to expand the firm's business operations to produce new kinds of valuable products and services?
Diversification
Which of the following is NOT one of the tools used for putting strategy into action?
Diversification
_____ is NOT a type of current problem that organizational development can help address.
Diversification
_____ is defined as all the ways in which people differ.
Diversity
Self-contained unit structure is a term used for:
Divisional structure
When departments are grouped together on the basis of organizational outputs, the organization is using a:
Divisional structure
Theory X and Theory Y was developed by _____.
Douglas McGregor
All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____.
Drug usage test
The _____ involves whether putting effort into a task will lead to high performance.
E->P expectancy
The classical model of decision making is based on _____ assumptions.
Economic
Which of the following is NOT a method used in external recruiting?
Employee resource chart
When work specialization is extensive:
Employees perform a single task.
All of the following are the major disadvantages of the matrix structure EXCEPT:
Enlarged tasks for employees
The horizontal linkage model is best applied to a:
Environment that requires speed
Which of the following is an example of a process theory of motivation?
Equity Theory
Which of the following strategies would be appropriate when the need for both national responsiveness and global integration is low?
Export
General Products Inc. is a small clothing designer and manufacturer located in the United States. A vast majority of the company's revenues comes from U.S. sales, although about ten percent of the company's revenue come from sales to Canada. General Products Inc. can best be described as using which global corporate strategy?
Export strategy
According to the strategy map described in chapter 7, which of the following is NOT a type of goal?
External business process goals
Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____.
External threat
Recruiting and selecting employees involves which human resource management goal?
Finding the right people
Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) _____ strategy.
Focus
Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:
Force field analysis
Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.
Frank Gilbreth
_____ is considered the "father of scientific management."
Frederick W. Taylor
Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.
Functional
_____ level strategy pertains to the major functional departments within the business unit.
Functional
Which of the following structures is most consistent with a strategy of stability?
Functional structure
Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?
Gantt chart
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Generation Y
All functions in a specific country or region report to the same division manager in _____ divisions.
Geographic-based
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?
Glass Ceiling
If ABC International has standardized its product line throughout the world it is pursuing a:
Globalization strategy
_____ refers to a desired future state that an organization attempts to realize.
Goal
All of the following are characteristics of effective goal setting except:
Goals should be set for every aspect of employee behavior.
_____ refers to the tendency of people in groups to suppress contrary opinions.
Groupthink
The traditional approach to corporate planning was to:
Have a centralized planning department
Research has shown that network groups:
Help retain minority employees
Which of the following is a basic aim of diversity awareness training?
Helping individuals become aware of their own prejudices.
Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?
Management by objectives
Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.
Idea champion
Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?
Management by objectives
Which of these questions is central to a functional-level strategy?
How do we support our chosen strategy?
Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?
Human capital
The _____ function recruits selects, trains, transfers, promotes, and lays off employees to achieve strategic goals.
Human resource
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
Human resource management
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities?
Human resource planning
_____ is the first step in attracting an effective work force.
Human resource planning
Which of these is based on a set of international standards for quality?
ISO certification
The _____ step in the decision-making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.
Implementation
_____ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.
In-basket simulation
All of these are basic assumptions of the political model except:
Information is clear and complete
According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that _____ is a top priority.
Innovation
The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.
Innovation roles
The recognition of the decision requirement step in the managerial decision making process requires managers to:
Integrate information in novel ways
At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company's competitive environment and periodically present these findings to top management. Sophia is involved in what type of team?
Intelligence team
An example of _____ is when current employees are given preference when a position opens in their organization.
Internal Recruiting
_____ generates higher employee commitment, development, and satisfaction than does _____.
Internal recruiting, external recruiting
Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as a(n) _____.
Internal strength
John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n)_____ .
Inventor
Which of the following is NOT involved in the stages of crisis planning?
Investigating all stakeholders
Which of the following is not a criticism of scientific management?
It does not appreciate the careful study of tasks and jobs
Which of these is true about the cash cow?
It has a large market share in a slow growth industry
Which of these is true about the dog division?
It has a small share of a slow growth market.
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
It is the ability to balance one's moods to that worry, anxiety, fear or anger do not cloud thinking
Which of these is true about the business incubator?
It provides shared office space, management support services, and management advice.
Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?
Its ability to take corrective action when necessary
A(n) _____ typically lists job duties as well as desirable qualifications for a particular job.
Job description
Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _____.
Job evalutation
With _____, compensation is linked to the specific tasks that an employee performs.
Job-based pay
The star has a:
Large market share in a rapidly growing industry
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?
Large-group intervention
Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
Leadership
Who is considered the "first lady of management?"
Lillian Gilbreth
All of the following are characteristics of the classical decision making model except:
Limited information about alternatives and their outcomes.
Which of the following happens as organizations grow?
Managers have to find ways to tie different departments.
_____ is primarily responsible for operational goals/plans.
Lower management
Sherri has been asked to participate on a cross-functional task force that is charged with performing an audit checklist for her advertising firm. The task force will analyze organizational strengths and weaknesses as they apply to the firm. Sherri's task is to analyze management quality, staff quality, degree of centralization, and organizational charts. This level of analysis pertains to which area of the audit?
Management and organization
A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.
Matrix
Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.
Matrix
Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career?
Mentor
Birmingham Boardwalk, Inc. uses a(n) _____ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.
Mentoring
When an experienced employee guides and supports a newcomer or less-experienced employee, this is referred to as _____.
Mentoring
Which of these is(are) primarily concerned with tactical goals/plans?
Middle management
"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.
Mission
The organization's reason for existence is known as the organization's _____.
Mission
The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and _____ level.
Mission; tactical; operational
In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers.
Modular
Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process?
Monitoring and learning
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____.
Monoculture
FLY Industries is a global conglomerate company headquartered in the United States that does business in over fifty countries. The company seeks to balance global efficiencies and local responsiveness by hiring locally as well as from home. It can best be described as using which global corporate strategy?
Multidomestic strategy
Most organizations _____ shift from a monoculture perspective to one of pluralism.
Must make a conscious effort to
Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.
Narrow; More
At which stage of the change process do managers evaluate problems and opportunities?
Need for change
_____ indicates a disparity between existing and desired performance levels.
Need for change
Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?
Negotiation
The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.
New-Venture Team
_____ means that decision authority is located near the _____ of the organization.
None of these
Good examples of _____ decisions are strategic decisions.
Nonprogrammed
Which approach defines how a decision-maker should make decisions?
Normative
_____ is the approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization.
Normative
Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:
Performance Dashboards
The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?
Only top-line managers are predominantly human resource managers.
The _____ is the department manager's tool for daily and weekly operations.
Operational Plan
Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?
Operational Plans
Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
Operational goals
Which of the following refer to specific results expected from individuals?
Operational goals
Which of the following is NOT one of the benefits of MBO?
Operational goals are able to displace strategic goals
_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.
Operational; tactical; strategic
Which of the following is NOT a tool for executing a plan?
Operations map
_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.
Opt-out Trend
Which of the following organizations have a flat structure compared to others?
Organization B with three hierarchical levels
The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.
Organizational Chart
Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?
Organizational development
Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?
Organizational development
Which of the following refers to the deployment of organizational resources to achieve strategic goals?
Organizing
Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?
P->O expectancy
The _____ approach to change implementation should be used when users have power to resist.
Participation
_____ is incentive pay that ties at least part of compensation to employee effort and performance.
Pay-for-performance
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.
People change
A(n) _____ occurs when the organizational accomplishment is less than established goals.
Problem
_____ change is a change in the organization's product or service outputs.
Product
_____ decisions are associated with decision rules.
Programmed
If your instructor has an attendance policy, she/he is using a(n):
Programmed decision
Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n):
Programmed decision
Traditional model dimensions of diversity include:
Race
Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
Realistic job preview
Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?
Recognition of decision requirement
Which of the following is the first step in the managerial decision making process?
Recognition of decision requirement
_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.
Recruiting
Programmed decisions are made in response to _____ organizational problems.
Recurring
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
Reduced costs associated with high turnover, absenteeism and lawsuits
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____.
Reengineering
Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?
Reengineering
_____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.
Scenario building
Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _____.
Rightsizing
Under conditions of _____, statistical analyses are useful.
Risk
Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?
Risk
All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.
Risk Propensity
Which of the following refers to the willingness to undertake risk with the opportunity to increase one's return?
Risk propensity
"No food and/or drinks in the classroom" is an example of a _____.
Rule
The essence of _____ is to choose the first solution available.
Satisficing
According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:
Save feedback for completion project
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?
Scalar principle
Where does the information about opportunities and threats comes from?
Scanning the external environments
Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.
Tactical
Which type of plan helps managers implement the overall strategic plan?
Tactical
All of the following are cognitive biases that can affect manager's judgment except:
Seeing what you don't want to see
Once the desired alternative is developed, it should be _____.
Selected
Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?
Selection
Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?
Self interests
Traditionally, a span of management of about _____ has been recommended.
Seven
Which is the highest level of sexual harassment?
Sexual Crimes
All of these are inclusive dimensions of diversity EXCEPT:
Sexual orientation
"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?
Skunkwork
Which of these is lacking in the goal "profits should be increased in the coming year?"
Specific and measurable
Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is an example of a:
Standing plan
_____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
Stereotype
One of the most dangerous performance evaluation errors is _____, which places an employee into a class or category based on one or a few traits or characteristics.
Stereotyping
The set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:
Strategic Management
Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep's competitors are also very different from those of its parent, and the subsidiary markets to a very different group of customers. As such, Gatekeep can be described as a(n) _____.
Strategic business unit
What type of organizational unit has a unique business mission, product line, competitors, and markets relative to other units in the same corporation?
Strategic business unit
The official goals of the organization are best represented by the _____.
Strategic goals
_____ are the broad statements of where the organization wants to be in the future.
Strategic goals
A long-term time frame is most closely associated with:
Strategic plans
The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as a(n) _____.
Strategy
_____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.
Strategy execution
The four primary skills for communicating in a crisis include all of the following EXCEPT:
all of these skills for communicating in a crisis
In using MBO, objectives should be set by the:
Supervisor and the employee jointly.
After Sunshine Systems merged with RTD Enterprises, company executives noticed that due to increased employee collaboration between the two units, costs were down and revenues increased within both areas. This is an example of what business phenomenon?
Synergy
The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as:
Synergy
When properly managed, _____ can create additional value with existing resources, providing a big boost to the bottom line.
Synergy
Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?
Tall
Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a _____.
Task Force
There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.
Team building
Which of the following is a contemporary approach to structural design in departmentalization?
Teams
Which of the following does NOT pertain to teams?
Teams have a designated strong leader
A _____ change is related to the organization production process.
Technological
Which of the following is a change in the manner in which an organization does its work?
Technology
Which of the following means using computers and telecommunications equipment to do work without going to an office?
Telecommuting
Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?
The classical model of decision making
Which of the following has the highest possibility of failure?
The condition of ambiguity
Which of the following is an invisible barrier that separates women and minorities from top management positions?
The glass ceiling
What is the role of the negotiator?
The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.
Quality circles are based on the assumption(s) that:
The people who do the job know it better than anyone else
Typically, project managers have authority over _____ but not over _____ assigned to it.
The project; people
Which of the following refers to the number of employees reporting to a supervisor?
The span of management
Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing:
The use of realistic job previews
All of the following are advantages of a divisional structure EXCEPT:
There is little duplication of services across divisions
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been:
To develop mentoring relationships
_____ is primarily responsible for strategic goals/plans.
Top management
Which of the following symbolizes to all employees that the change is important for the organization?
Top management support
Which of the following is tied to the goal of managing talent in organizations?
Training and development
Which of the following refers to a strategy that combines global coordination to attain efficiency with flexibility to meet specific needs in various countries?
Transnational strategy
The four positions on the possibility of failure scale include certainty, risk, ambiguity, and _____.
Uncertainty
_____ is the lack of information about future events.
Uncertainty
Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?
Uncertainty about the future
A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,
Unfreezing
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
Unfreezing, changing, and refreezing
The matrix structure violates which of the following principles of management?
Unity of command
_____ means that each employee is held accountable to only one supervisor.
Unity of command
Compared to men, women tend to:
Use their unique conversational style to show involvement
_____ can be defined as the combination of benefits received and costs paid by the customer.
Value
A(n) _____ works best in a stable organizational environment.
Vertical Structure
Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.
Vertical functional
How does managerial authority flow through the organizational hierarchy?
Vertically
A corporate-level strategy is concerned with the question:
What business are we in?
Strategy defines _____ to do (it) while organizing defines _____ to do (it).
What; How
_____ decisions are associated with conflicts over goals and decision alternatives, rapidly changing circumstances, fuzzy information, and unclear links among decision elements.
Wicked
While interviews are _____, they are generally _____ predictors of subsequent job performance.
Widely used, not valid
_____ are less likely than _____ to develop mentoring relationships.
Women; Men
Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?
Work Specialization
Ginger likes to set her own goals, which have an intermediate level of difficulty. Which of the entrepreneurial characteristics does she probably possess?
a high need for acheivement
All of the following are changes that are reshaping our workforce EXCEPT:
Younger workforce
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:
a Monoculture
When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as:
a chief ethics officer
Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as:
a moral agent
Which of the following is an unincorporated business owned by two or more?
a partnership
Which of the following is a popular small business form because it is easy to start and has few legal requirements?
a proprietorship
_____ is a role in which the individual provides support for team members' emotional needs.
a socioemotional role
Any group within or outside the organization that has a stake in the organization's performance is called:
a stakeholder
A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as:
a venture capital firm
Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?
achievement culture
Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development.
adjourning
The three subfields of the classical perspective include:
administrative management, bureaucratic organization, and scientific management.
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?
administrative principles approach
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?:
administrative principles approach
Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring _____ to perform boundary-spanning activities.
all employees
Of the following, which may whistle-blowers suffer?
all of the above
An entrepreneur:
all of these
Conceptual, human, and technical skills are important to which managerial level?
all of these
Critical management missteps include:
all of these
Heroes are important to an organization due to the fact that they:
all of these
The golden rule "do unto others as they would do unto you" is:
an example of the values that guide the individualism approach to ethical behavior.
People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others:
are in the principled level of moral development
_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others.
authentic
Research has identified four major decision styles. These include all of the following except _____.
authoritative
According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant orientation?
authority-compliance
The _____ leadership style matches with the preconventional level of personal moral development.
autocratic
Managers, in today's work environment, rely less on _____ and more on _____ leadership.
autocratic; empowering
Which of these is sometimes called negative reinforcement?
avoidance learning
Which of the following is a way for managers to promote organizational commitment?
being honest
Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?
balanced scorecard
The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?
behavioral sciences approach
Today's companies compete in a _____.
borderless world
Since not-for-profit organizations do not have a conventional _____, managers may struggle with the question of what constitutes results and effectiveness.
bottom line
Most executives now believe that important information flows from the:
bottom up
Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:`
bottom up budgeting
Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as _____.
boundary spanning
Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
boundary-spanning
Max is the Web site manager for a local florist. The company's owner would like Max to redesign the Web site so that customers can connect directly with florist employees on a daily basis about products and specials. This relates to which step in establishing an online business?
building online relationships
UPS is successful in the small package delivery market. One important reason for this success is the concept of:
bureaucracy
Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:
bureaucratic organizations
Positions organized in a hierarchy of authority is an important characteristic of:
bureaucratic organizations
_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
business intelligence
Before opening his own business, Kareem was writing a report that details the specifics of his ideas and future business operations. This document is known as a:
business plan
An advantage of which of these tactics is that there is a shorter start-up time and an existing track record?
buy an existing business
Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n) _____ budget.
capital
In _____, every situation is viewed as unique.
case view
Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
changing work effort
When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?
channel
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
charismatic
An example of an ethical structure is:
chief ethics officer
For the past several years, foreign companies have invested more in business in _____ than in any other place in the world.
china
As a first step into international business, which two countries are most companies going to today?
china and india
Which of the following types of power is vested in the manager's ability to punish employees?
coercive
Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?
coercive power
Success in the new workplace depends on the strength and quality of _____.
collaborative relationships
A functional team is also referred to as a(n) _____.
command team
Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt's group can best be defined as a _____.
committee
Symbols, stories, and heroes are important because they:
communicate the significant values of an organization
What kinds of skills are fundamental necessities in every part of a manager's job?
communication
The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
communication apprehension
The biggest mistake that many managers make is the failure to:
communication effectively
The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as:
compensatory justice
Max Weber felt selection of employees should be based on _____.
competence
All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.
competitors
Which of these is NOT a part of an organization's general environment?
competitors
Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:
conceptual skills
_____ are most important at the top management level.
conceptual skills
The Leadership Grid used the two leader behaviors which were called:
concern for people and concern for production
Managing team _____ is the most important skill required for effective team management.
conflict
Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?
conformist
Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?
conscientiousness
Researchers at the Ohio State University identified two major behaviors called:
consideration and initiating structure
Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?
consistency culture
A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?
contingency perspective
After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?
contingency view
What are the two principal advantages of forming a corporation?
continuity and limits on owner's liability
It seems that once a year the managers of Stone Construction, Inc. attempt a major organization intervention, such as management-by-objectives. They never seem to be satisfied with the performance of Stone Construction and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Stone Construction's management may well be violating the principle of:
continuous improvement
The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:
continuous improvement
_____ refers to borrowing money that has to be repaid in order to start a business.
debt financing
Which of the following is considered a leverage ratio?
debt ratio
Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?
decentralized
The receiver _____ the symbols to interpret the meaning of the message.
decodes
Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Ryan?
delegating
For Southwest Airlines, all of the following can be suppliers except:
delta airlines (competition)
One of the first characteristics or points of a successful business plan is:
demonstrates a clear, compelling vision that creates an air of excitement
Which of the following countries possesses a low degree of gender differentiation?
denmark
Entrepreneurs who aspire to start online businesses implement all the following steps except:
determine physical location
The drawback(s) of proprietorship include:
difficulty in obtaining financing.
According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:
discourage a clash of ideas
Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?
discretionary
The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts.
dynamic
People with an external locus of control are:
easier to lead
In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?
feedback
The degree to which an organization achieves a stated goal refers to:
effectiveness
Which of the following refers to the amount of resources used to achieve an organization's goal?
efficiency
_____ theory deals with employee's perception of fairness.
equity
Which of these refers to the financing that consists of funds that are invested in exchange for ownership in the company?
equity financing
_____ includes behavior that is not always written down and may actually not serve an organization's bottom-line.
ethical responsibility
A code of _____ is a formal statement of the company's values concerning ethics and social issues.
ethics
Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?
ethics
The conventional stage of moral development is best described by which of the following statements?
everybody else is doing it, so it must be okay
_____ is necessary for communication to be considered two-way.
feedback
Which of the following is based on the relationships between effort, performance, and outcomes?
expectancy theory
Which of the following includes anticipated and actual expenses for a responsibility center?
expense budget
Most firms begin with which strategy to enter foreign markets?
exporting
Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?
exporting
The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is:
expressed values and beliefs
Which of the following techniques reduces the likelihood that behavior will be repeated?
extinction
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
extinction
Non-verbal communication has the biggest impact when using _____.
face-to-face communication
Which communication channel would be most successful to inform managers of impending company-wide layoff?
face-to-face communication
The adaptability culture emerges in an environment that requires _____ response and _____ decision making.
fast; high-risk
_____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
first-line
Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):
first-line manager
Which of the following is a formal team composed of a manager and his or her subordinates?
functional team
Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?
formal communication
Which of the following is the first stage of team development?
forming
Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.
functional
_____ are responsible for departments that perform a single task and have employees with similar training skills.
functional managers
The Nissan plant in Mississippi is an example of a _____.
greenfield venture
The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.
groupthink
Of all management duties, one of the things managers like the least is:
handling paperwork
Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
harmonize
Keys to effective listening include all of the following EXCEPT:
have preconceptions
Good listeners exhibit all of the following characteristics EXCEPT:
having preconceptions
Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue?
he should think about starting his own business
_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.
healthy conflict
A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:
hero
The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:
hierarchical control
The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
high; low
Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.
human relations
A key finding in the Hawthorne studies was which of these?
human relations increased productivity
A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by:
human relations management
Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?
human relations movement
From the 1950s until today, which management perspective has remained the most prevalent?
humanistic
The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.
humanistic perspective
_____ means being unpretentious and modest rather than arrogant and prideful.
humility
Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small business owners?
idealists
Which of the following is the most cited source of new business ideas?
in-depth understanding of industry/profession
The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?
increase the level of motivators
With its large English-speaking population, _____ has numerous companies offering services such as call-center operations, data-processing, computer programming, and technical support.
india
Whereas scientific management focused on _____ , administrative principles approach focused on the _____.
individual productivity; total organization
Upward communication is usually used to communicate information about all of the following EXCEPT:
indoctrination
A country's physical facilities that support economic activities make up its _____.
infastructure
In international operations, the economic environment includes:
infastructure
A social group within an organization is part of the:
informal organizations
The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.
information technology
Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?
initiation
Without _____, no company can survive over the long run.
innovation
_____ is not a force affecting transition from the old workplace to the new workplace.
insourcing
_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
integrative negotiation
At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader?
interactive
It is often difficult to make decisions about subsystems because they are _____.
interdependent
The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
internal
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?
internal attribution
In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?
internal business processes
The consistency culture has a(n) _____ focus and an orientation for a _____ environment.
internal; stable
Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?
international
The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
international dimension
The management of business operations conducted in more than one country is called:
international management
Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?
interorganizational partnership
Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations?
intuitive feeling
Which of the following is NOT a valid component of authentic leadership?
isolates self from others
Which of these is a major criticism of scientific management?
it ignored the social context of work
Which of these is true about the policy a bank adopts toward its investing of depositor's money?
it is an expression of its philosophy of social responsibility
Which of the following characteristics distinguish a multinational corporation?
it is managed as an integrated worldwide business system
Leadership is reciprocal, according to your text. This means:
it occurs between people
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
job enrichment
Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?
labor market
The internal environment within which managers work includes all of the following except _____.
labor market
Which of the following is NOT a legal-political factor in the international environment?
language
Which of the following is a sociocultural factor in the international environment?
language
In international operations, the economic environment represents all of the following factors except:
laws and regulations
Peter has the ability to convince others to work toward organizational objectives. This ability is known as _____.
leadership
Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category?
level 1: highly capable individual
The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a _____ leader
level 4
Which of the following refers to the highest level in a hierarchy of manager capabilities?
level 5 leadership
Ricky is well loved by his co-workers at Axel Cable Inc. He is viewed as having a great deal of humility, often giving credit for successes to other members of his team. As such, Ricky would be placed in which category of the Level 5 leadership spectrum?
level 5: level 5 executive
If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:
liasion
Which of the following is a form of franchising?
licensing
The _____ ratio refers to the ability of the organization to meet its current debt obligation.
liquidity
Which of the following is(are) part of keys to effective listening?
listen for ideas
The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.
listening
The Big Five personality factors includes all of these EXCEPT:
locus of control
All of the following are common reasons why small business ventures fail except:
long-term focus
Research shows that managers enjoy all of the following except:
managing time
_____ are associated with surface level of organizational culture.
manners of dress
Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered:
masculinity
Operations research grew out of World War II groups and is based on _____.
mathematical equations
_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
perceptual selectivity
When two or more organizations combine to become one, it is referred to as a:
merger
Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):
middle manager
Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States. Carrie's would be considered a:
multinational corporation
Which of the following is an informational role, according to Mintzberg?
monitor role
Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice?
monitoring progress and rewards
Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the:
moral-rights approach
The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
moral-rights approach
Which of the following statements is true?
morale is higher in cohesive teams
Which motivation theory proposes that needs must be satisfied in sequence?
motivators
_____ have the greatest impact, according to Herzberg, on job satisfaction.
motivators
Which organization originated and supports the idea of small businesses operating on a global level?
nafta
In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:
natural resources
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
need for power
Which of these means that people are motivated to excel and pick situations in which success is likely?
need to acheive
Which of the following is not a function of management?
performance
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _____ impacting leadership styles and behaviors.
neutralizers
Wendy enjoys making crafts and giving these away as gifts to friends and family. One day, she decided to quit her job and make crafts full-time, selling them on her new company Web site. Which tactic of becoming a business owner did Wendy use?
new business start-up
Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.
nine minutes
The majority of the incubators are operated by:
non-profit organizations
_____ is defined as communication transmitted through actions and behaviors rather than through words.
nonverbal communication
Which of the following is a standard of conduct that is shared by team members and guides their behavior?
norm
Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?
norming
Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably:
not realistic
The first step in the perception process is _____.
observation
Frank Gilbreth felt that efficiency equated with:
one best way to do work
_____ system draws resources from the external environment and releases goods and services back to it.
open
During the _____ stage of team development, the major emphasis is on task accomplishment.
performing
Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?
outsourcing
____ is the most widespread approach to international involvement in China and India.
outsourcing
According to Herzberg, _____ is an example of a hygiene factor.
pay
Mary Parker Follett thought of leadership as _____, rather than techniques.
people
_____ is normally used to classify countries as developed or developing.
per capita income
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
perception
Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
personality
_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
personality
Sam is known by his colleagues as a great communicator, with an uncanny ability to shift speech patterns, expressions, and body language to be in tune with people from different cultures. Based on this example, Sam is strong in which component of cultural intelligence?
physical
_____ describe the most basic human physical needs, including food, water and oxygen.
physiological needs
Maslow's hierarchy of needs started with which of these needs?
physiologival
Selecting goals and ways to attain them refers to _____.
planning
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.
planning
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked is life to save men who were being picked off by land sharks. The Navy pilot was operating from the _____ level of moral development.
postconventional
Which of these is the potential ability to influence the behavior of others?
power
_____ refers to the degree to which people accept inequality in power among institutions, organizations, and people.
power distance
The decision by Paula Reid, the manager who stated the U.S. Secret Service prostitution scandal in Catagena, was based largely on the _____ approach
practical
In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action?
preconventional
Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):_____.
pressure group
_____ means that the first behaviors that occur in a team often set a precedent for later team expectations.
primary
Statements that define fundamental values and reference organizational responsibilities, products and employees are often called _____.
principle-based
Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?
principled
Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
productivity expectations
Net income divided by sales is the correct formula for calculating:
profit margin on sales
All of the following are major approaches to leadership EXCEPT:
progressive leadership
Which of these managers are in charge of departments such as finance and HR that support line departments?
project
Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n):
project manager
Vaughn Hager started his one-man consulting business under the name Hager Associates. The legal structure for the company can best be described as a(n):
proprietorship
_____ is the imposition of unpleasant outcomes on an employee.
punishment
Managers' communication is _____-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals.
purpose
Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?
quadrant b
Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work?
qualitative perspective
A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.
quality circle
_____ is(are) most beneficial when employees have challenging jobs.
quality circles
Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?
quants
According to Weber's ideas on bureaucracy, organizations should be based on which of these?
rational authority
Which of the following behaviors is consistent with the socioemotional role?
reduce tension
_____ focus on employee learning of desired work behaviors.
reinforcement theories
Which of the following theories focuses on employee learning of desired work behaviors?
reinforcement theory
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:
relatedness needs
Which of the following is identified as a recent trend that has staying power?
relationship management
Two leadership styles used by Fiedler in his contingency theory were:
relationship-oriented and task-oriented
Type A behavior pattern is characterized by all of these EXCEPT:
relaxed lifestyle
Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:
routine messages
When leaders influence others through the exchange of benefits or favors, which influence tactic is being used?
rule of reciprocity
Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's:
resource market
_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.
responsibility center
_____ is not part of the structures and systems pillar of an ethical organization.
rewarding ethical behavior
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
role ambiguity
An organization's _____ is a part of its internal environment.
sales people
The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.
scalar chain
Contingency plans are also referred to as:
scenarios
Standardization of work and wage incentives are characteristics of:
scientific management
Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
scrutinize electronic communication patterns
Which of the following statements is true?
self managed teams are empowered with decision-making authority
According to Maslow, the highest order needs are:
self-actualization needs
Andrew, a young entrepreneur, feels sure about his ability to win customers through his people skills. He is comfortable with his ability to handle technical details and feels that he is able to keep his business moving. This most closely relates to which personality trait of entrepreneurs?
self-confidence
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence
The tendency to overestimate the contribution of internal factors is part of which perceptual bias?
self-serving bias
_____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
sensation
Which of these styles would likely be appropriate for a counseling job?
sensation-feeling
Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?
sensation-thinking
A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.
servant
_____ is the first step in the MBO process.
setting goals
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?
setting objectives
Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?
she should investigate and discover the cause of the problem
Organizations often lose good employees because front-line managers fail to:
show respect
A high-performance culture is based on all of the following except:
singular focus on business results
Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?
six sigma
_____ specifies a goal of no more than 3.4 defects per million parts.
six sigma
Which of the following countries possesses a high degree of assertiveness?
spain
The individual performer is a _____; whereas, the manager has to be a(n) _____.
specialist; generalist
Downward communication is usually used to communicate information about all of the following EXCEPT:
suggestions for improvement
SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?
suppliers
_____ is(are) included in an organization's task environment.
suppliers
_____ matches with the preconventional level of personal moral development.
task accomplishment
Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
task environment
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
task identity
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
task specialist; socioemotional
Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
tasks make high skill demands on employees
Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?
team process
Which skill includes specialized knowledge and analytical ability?
technical
_____ is the understanding of and proficiency in the performance of specific tasks.
technical skill
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
technological dimension
_____ are examples of channels which managers might choose to use when communicating with employees.
telephone, electronic mail and memo
According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?
telling style
Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?
telling style
The nineteenth and early twentieth centuries saw the development of which management perspective?
the classical perspective
Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?
the classical perspective
Which of the following is more common in large teams?
the development of subgroups
A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?
the ethical domain
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?
the fundamental attribution error
Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?
the grapevine
An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:
the halo effect
One of the important ideas in the text's definition of management is:
the management functions of planning, organizing, leading and controlling
Coordination is defined as:
the quality of collaboration across departments
Which of the following is NOT one of the moral rights that could be considered during decision-making?
the right to invade privacy
Culture can be defined as:
the set of key values, beliefs, understandings and norms shared by members of an organization
According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
theory x manager
The most common reason for becoming an entrepreneur is:
to be one's own boss
The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.
top
_____ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.
uncertainty avoidance
One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?
uncritical
A contingency factor that can influence the success of a TQM program in a negative way is that:
union leaders are left out of the QC discussions
Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
upward communication
Individuals high on authoritarianism have problems with:
use of subjective feelings
If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:
using a slogan to present their values to customers and employees
Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:
utilitarian approach
Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the:
utilitarian approach
Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?
utilitarian approach
Which of the following describes the value or attraction an individual has for an outcome?
valence
In general, research has found a(n) _____ relationship between personal traits and leader success.
weak
Which of these best illustrates the preconventional stage of moral development?
what am I going to get from making this decision?
Which of these is the disclosure by an employee of an illegal activity?
whistle-blowing
According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT:
work alone to accomplish important tasks