Mgmt Final
Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT
Global Orientation
Some employers have instituted a ____. This allows employees within limits to choose a benefit package that best suits their own needs.
Cafeteria benefits plan
Which of the following describes an entrepreneur?
Chad Olsen, who hired a consulting firm to research his business idea and help him set up help-doc, which he now manages
Four general factors contribute to the failure rate of small businesses. Which of the following is NOT one of those facts?
Low start-up costs
In which of the following industries are small businesses typically poorer performers than large businesses?
Manufacturing
The ___ of the National Park service is "To promote and regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to prived for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."
Mission Statement
Which of the following statements about marketing argument for diversity is TRUE?
Organizations with diversity and multiculturalism are better able to understand different
Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?
Decisional
Chaparrell Steel is so efficient in its steel production and casting processes that it is the only U.S. steel producer that regularly exports its products in Japan. This is an example of Chaparral Steel's
Distinctive Competence
A(n)____ strategy is a pattern of action that develops over time in an organization in the absence of missions and goals, or despite missions and goals.
Emergent
Darin, the human resources manager of a local firm, makes sure that the firm is paying men and women the same amount for working the same job. The legal constraint that he is abiding by the
Equal Rights Act
Competitive rivalry would be exemplified by...
Price Wars
3M is a highly innovative firm that is constantly seeking new markets and is oriented towards growth and taking risks. It uses a(n) ___ strategy
Prospector
Diversity___
can be conceptualized as a continuum
When a board of directors choose an internal candidate for CEO it reduces resistance to change because employees already know more about the boss. This is a form of
education and commication
Which of the following describes one of the reasons for the establishment of the European Union?
eliminate trade barrier between member counties
Robert Owen (1771-1858) a british industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT which of the following?
paid time off
Which of the following correctly lists all the basic management functions?
panning & decision making, organizing, leading, and controlling
The exert to which the contributors made by on individual match the inducements offered by the organization is referred to as the
person-job fit
What is the most common source of funds for entrepreneurs?
personal financial resources
Ingrid is excited about her new job, she thinks it will be exciting,fulfilling and rewarding and will allow her the standard of living she is looking for, she has made a(n) ___ with her new employer
phychological contract
General Moters launched a contest for indecently produced Super Bowl ads for Chevrolet. The contest is an example of a:
planned changed
Which kind of reinforcement involves providing a desired outcome in the presence of a desired behavior?
positive
Decisions that are routines and deal with situations in which the factors are familiar and have occurred in the past are called ___ decisions
programed
A single-use plan that has a more narrow scope than a program is called a(n)
project
Many college students work as interns over summers. Some are offered employment upon graduation. Internships can be:
realistic job preview
When HTC offered the first cell phone with a button dedicated to FB, it was responding to changes made in the ___ environmental dimension
technological
___ is the part of an organizations general environment
technology
The Sarbanes-Oxly Actu requires the ___ to vouch for the truthfulness and fairness of the firm's financial disclosers .
CEO,CFO,COO
Hurricane Irene was forecast to hit Mid-Atlantic/Northeast about a week before it arrived. The plan to evacuate the outer banks of North Carolina was a ___ plan
action
Which of the following is the MOST important action that top managers can take to promote ethical behavior?
adhere to ethical standards themselves
Which of the following statements does NOT describe an advantage of product departmentalization?
administrative costs are low
A persons's ability to get along with others in an organization is known as
agreeableness
which of the following word have been the least to worry about in terms of the threat of new entrants?
airline jet manufacturer
An organization implementing a prospector strategy needs to
all of these
Which of the following is an example of an organization
all of these
Goals can
all of these choices
The internal environment of corporation consists of___
all of these choices
Someone's ethical standards are developed as a child in reps once to his or her
all of those are correct
Employers at Recordings for the Blind and Dyslexic metat a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment. Which bureaucratic characteristic does that violate?
an appropriante social distance between superior and subordinates
According to Herzberg's two factor theory of motivation. Which of the following is a motivator?
an opportunity to show what government can do
Which of the following BEST describes the situational view of organization design?
appropriate organizational design depends on the circumstances
Goals are classified according to their ___ when the terms quality,productivity and innovation are applied to them
area
The age discrimination in employment act
outlaws discrimination against workers older than 40
Fred is in the Army. He saw a couple major motion pictures that took place in Iraq. They were so inaccurate, he refuses to see another war movie. He now thinks all Hollywood producers are leftwing Zealots. Fred is using
stereotyping
Google set a(n)____ goal to purchase Motorola.
strategic
____ plans are the organizational plans that are broadest in focus and have the longest time frame.
strategic
_____ exists when the economic value together is greater than the value of the parts
synergy
The___ argument supports the idea that if manager work effectively with a diverse group the organization as a whole will respond more effectively to its changing environment
system flexibility
The idea that organization change may have substantial effects extending far beyond the area where the change actually takes place relates to one of the integrative management theories presented earlier in the text.
systems theory
Plans that have intermediate time horizons and are conceded with getting things done are called ___ plans
tactical
According to the planning process described in the test, operational plans blow directly from
tactical plans
Laundry is never done. Unless you of it napkin, daily laundry creates more work. Laundry lacks
task identity
When managers let people who will be affecting by an impending change, the ___ stage of the Lewin model of organism change has been reached
unfreezing
According to the expectancy model, performance is a result of
valence
Which of the following statements about the cost argument for diversity is TRUE?
A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism
Machiavellians is
All of the above
____ strategies in the Miles and Snow model represent a middle-of-the-road approach to business strategy
Analyzer
A(n)____ of Choice Waste Management could be to expand operations in two more counties this year.
Strategic goal
Business-level strategy focuses primarily on
The area in which the firm may have an advantage and how much various organizational parts enhance each other
Which of the following statements relative to the theory and practice of mgmt is true?
The value of theory is that it provides systematic framework for management activities
The decision by GE to do subsidiaries with Iran would have been made by what organizational level?
Top management
Weber's guidelines for bureaucratic includes
a clear chain of command
A wide span of management produces
a flat organization
According to the text, performance is basically determined by
ability, motivation, and environment
Jill enjoy a challenge, she never stagnates. If work is not providing enough growth, then she will train for a marathon. Jill is working her ___ needs.
achievement needs
Gary retired. He mosses his friends from work. Retirement is not fulfilling which level of need in Maslow's hierarchy
belonging
In the scandal at Tyco, shareholders sued the ___ for negligence in failing to monitor properly.
board of directors
a purchasing agent is an example of
boundary spanner
Which of the following statements is NOT one of the arguments offered in favor of social responsibility?
business executives are uniquely qualified to make decisions such as these
Which of the following is not an activity associated with the management function of leading?
checking on the quality of the finished product
Gerald is about to cook diner and discovers he's missing an ingredient. He can switch to a new recipe, substitute and ingredient, or choose to create something new. He is currently in which step of the motivation process?
choosing a behavior that satisfies the need
Managers of LEO corp. scrutinize problems until they have all the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which design-making model does this most clearly resemble?
classical
Which of the following decision-making models is a prescriptive model
classical
A(n)___ is an informal group allied together for a common purpose.
coalition
Social media impacts the amount of mail sent through USPS, this is an example of
competitors
European wine producers from regions such as Chablis, Chianti, Bordeaux set a goal of increasing sales. They rain into ___. Their wine name was already registered in some countries.
constraints
A preemployment test that requires applicants to perform the same kind of tasks as they will actually do on the job will have high
content validity
When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, productivity increases. These results are suggested by the ____ argument
cost
Under U.S. law it is illegal for the US firm operating in a foreign country to pay bribes to get what it needs. Natives of those same countries consider the payment of bribes to be perfectly acceptable. Which of the following influences may account for the difference?
cultural differences
Which of the following statements BEST describes bounded rationality?
decision makers are limited by having incomplete information as well as by their values, unconscious reflexes, skills and habits
____ is the acting of choosing one alternative from many.
decision making
When a manager understand the available options but probabilities associated with each option are uncertain, the manager is experiencing
decision making under risk
Which of the following strategies would generally follow a bureaucratic design?
defender
The opposite of micromanaging is
delegation
Groups that are used to develop consensus of expert opinion without thee members of the group ever meeting face to face are called ___ groups
delphi
The correct sequence in which a manager should accomplish the four basic management function
depends on the prevailing circumstances
You are reading a document with the following information: "workers will work in an office environment using a computer. Some lifting will be involved but will not exceed five pounds." You are reading part of a job
description
Organization_____ referes to the manner in which an organization's structural components are arranged to manage the total organization
design
The general environment of organizations have all EXCEPT which dimensions?
domestic
Transfair USA promotes fair trade programs so farmers in developing counties can earn high enough wages to afford adequate nutrition and basic health care. Transfair is trying to change the ___ environment in international management
economic
The first step for the entrepreneur his or her business is to
engage in self analysis
IDM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who purpose a new product idea. The master invented program supports
entrepreneurship
When locally owned construction firm fears new competition from a national chain such as, Toll Brother, moving in it is experiencing a change in its
external environment
Charlie believes "let go and let God" Charlie has an:
external locus of control
Which of the following is NOT a type of intervention or activity commonly used in organization development
external recruitment
When evaluating decision alternatives, the first question to be asked is whether an alternative is within the realm of probability and practicability for the organization. This refers to which of the following alternative evaluation criteria?
feasibility
Target is a discount retailer with cleaner stores, more customer service, more current fashions. Target uses a(n) ___ strategy
focus
Process by which manager identifies and then tries to eliminate as many negatives (negatively affecting the business outcome) as possible is called
force-field analysis
When the external labor market's compassion is reflected by that of an organization, ____ has occurred
full structural integration
The Pizza place makes only pizza and sells only pizza, drinks and prepackaged snacks. This is an example of the ___ organizational design.
function (u-form)
Nora is a chief legal counsel for Midco Waste. She has
functional authority
Makers at 3M are encouraged to make a significant part of the company's income from new product development. The manager are evaluated on the degree to which they meet this standard. What model of organizational effectiveness does this represent?
goal approach
Which of the following is NOT a characteristic of organic organizations
high level of specialization
The most significant disadvantage to franchising as a means of acquiring a business is
high start up costs
The degree of ____ us the extent to which the organizational envirment is relatively simple or complex?
homogeneity
Middle manager spend most of their time___
implementing plans of top managers
___ is the least risky type of international business in which firms usually becomes involved
importing/exporting
Vera Bradley makes fashion accessories. It releases four new patterns four times a year. The new patterns are an example of an
incremental example
Satellites, shipping, ports, railroads and airports are part of the nations
infrastructure
____ justice relates to the degree of fairness people see in how they a treated by others in their organization
interpersonal
One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but now they have so many other duties that they don't feel they are doing anything well. In this case,____ did not purpose satisfied workers.
job enlargement
All of the following are physical recourses EXCEPT
labor used in production
Theory X managers believe workers are
lazy
Which interpersonal role involves serving as a link among people?
liaison
the national organization of women works to influence legislators to support NOW's position. NOW is a
lobbyist
Which of the following statements about management is true?
management exists in organized crime and gangs
Which of the following statement BEST reflect the proper approach to goal setting?
managers should set goals for their own level in the organization
Using Boston Consulting Group Matrix, SBUs are classified on the basis of
market share and market growth
Which of the following approaches to organization design automatically creates lateral relationships?
matrix
When two or more firms combine to form a new firm is is
merger
Stacey complains constantly. The world has never been fair to her. This is known as
negative affectivity
An organization design that is mechanistic is
none of the choices
total sales, budget expenditure, and the number of claims processed are all examples of
objective performance appraisal criteria
New york passed a law requiring no smoking in bars and restaurants. Owners who pressure bartenders and waterers to sell to people who are smoking in order to keep profits high are taking a(n)___ stance toward social responsibility.
obstructionist
Which of the following labor regulations could have potentially prevented the 2006 mine accident in West Virginia that killed 11 miners?
occupational safety and health act
Comcast launched TVone, a station geared toward African Americans who are 24-54 years old. It does not offer much hip hop. The program selection is part on Comcast's ____ plan
operational
When editors ensure authors meet deadlines, the editors are working in which functional area?
operations
___ is the set of values that helps its members understand what the organization considers important
organization culture
Corrin observed her company laying people off without notice Her___ will likely decrease.
organizational commitment
Airtran Arlines (formerly Valujet) has an airplane that is older than those owned by other airlines. This is a potential_____ because it can give the company ab image of poor quality or unsafe planes.
organizational weakness
Many organizations allow employees to work remotely using technology. The organization saves money on real-estate. This is a(n) ____ function of management.
organizing
When a local manager is given autonomy and responsibly in dealing with job design, he or she has freedom in global
organizing
Which activity in developing a business plan is the most important?
researching the market
In which of the following industries are you most likely to find small business success?
retailing
Rose Marie's boss tells her what to do, not how to do it. Which of the following state is the
rose apparently has a high degree of autonomy in her job
Workers in a McDonalds are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job:
rotation
Elton Mayo conducted experiments at western electrics hawthorn from 1927-1932. He discovered that
social pressure was more important than financial incentive
A Jihadist for a violent attack on David Letterman after the comedian made fun of Al-Qaida leaders. Letterman always makes fun of political leaders in his show. This is an example of
sociocultural
The starting point for all job design activities is determining the level of desired
specialization
The least environmental uncertainty is face by organizations with a(n)____ environment.
stable and simple
A gender-related problem that many organizations face today is called
the glass ceiling
An organization could have a high level of intergroup conflict if
the management uses a closed-door policy
A builder who decided to build a subdivision with 500 homes and paint each home with a soy base paint would be an example of which general area of social responsibility?
the natural environment
Which of the following statements about the role of education in management is true?
the primary advantage of a college education to managers is that a person can become familiar with current research and things on management
The most significant change in small business is
the rapid emergence of electronic commerce
The ___ is the extent to which new competitors can easily enter the market or market segment.
threat of new entrants
A company that's sells names and addresses for direct mail and internet has subcontracted out the research and developed procedures for putting together mailing lists. It has a small sales force but uses a telemarketing company to locate businesses that are prospects for its mailing list. Which of the following terms BEST describes its organization design
virtual organization
Wegman's had a reputation for paying higher than prevailing wages in its industry. This is an example of a(n) ____ decision by its management
wage level
Scientific management evolved at the dawn of the 20th century because
work efficiency was long