MGMT LS 1

what are positive outcomes of using self managed teams

accomplishing tasks more quickly and efficiently better utilization of the workforce

what is an outcome of leadership ?

an organizational structure that helps management achieve its organizational goals a highly motivated and committed workforce

describe advantages of a self managed team. it can

assume more tasks than a non self managed team assume more responsibilities than a non self managed team complete a task more quickly than a non self managed team

what represents challenges facing managers in today's business world ?

building a competitive advantage maintaining ethical standards managing a diverse workforce utilizing new information systems and technologies practicing global crises management

innovation is generally provided

by small groups or teams

what are essential characteristics of global organization ?

compete in more than one country operate in more than one country

the specific set of departmental skills, knowledge, and experiences that allows one organization to outperform its competitors is known as a core

competency

a company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a

competitive advantage

top managers require the best _____ skills because their primary responsibilities are planning and organizing

conceptual

identifying new opportunities and determining the best direction for the company's future requires managers to use ______ skills. when managers motivate employees to work hard to achieve goals, they are demonstrating _____ skills

conceptual ; human

experience and education has been found to help managers develop three types of skills, including

conceptual, human, technical

when managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of

controlling

it is the manager's responsibility to take _____ action to improve an organization's performance if it is not accomplishing its desired outcomes

corrective

top managers are responsible for the ultimate responsibilities within an organization, which include

cross departmental responsibility, establishment of organizational goals, and how departments should interact

one of three steps involved in planning

deciding on the goals to be achieved

according to mintzberg's typology of managerial roles, entrepreneur, negotiator, resource allocator, and disturbance handler make up the category of ______ roles

decisional

when management organizes employees who perform the same kinds of job specific tasks, this places people in

departments

what is a measure of an organization goal and the degree to which an organization achieves the goal ?

effectiveness

increases in organization performance are directly related to increases in organizational

effectiveness and efficiency

a measure of how well or how productively resources are used to achieve a goal is

efficiency

not only is management responsible for ensuring that the organizational goals are met. they are also responsible for making sure that the operations are running effectively and

efficiently

major challenges for managers to ensure that they treat their employees fairly and equitably includes recognizing

ethical needs and legal requirements

many different countries try to protect their own economic and political interests, which tends to increase

geopolitical tensions

what types of organizations operate and compete in more than one country ?

global

the responsibilities and tasks of managers have changed substantially in recent years due to

global competition and IT

when there are three levels of management in which each level reports to the next highest level

hierarchy

organizational structures are structure to help determine

how to use resources to create goods/services

what are the two main categories of global crises or disasters facing managers ?

human/natural causes

what are pressures exerted by shareholders on top management ?

improve profits raise dividends boost stock prices

IT benefits

increased innovation increases global coordination improved the pace of innovation

what are ways in which IT helps improve performance in self managed work teams ?

increases the availability of information provides real time performance information allows organizations to utilize their workforce better

IT is being used to empower self managed teams by expanding employees' job knowledge and

increasing employees' job responsibilities

which of the following are examples of human created crises ?

industrial pollution , deforestation , terrorism , poor attention to workplace safety

henry mintzberg identified ten kinds of specific roles, which he grouped into three categories : decisional, interpersonal, and

informational

the process of creating new or improved goods or services or finding better ways to produce or provide them is knows as

innovation

according to mintzberg's managerial roles, figurehead, leader, and liaison make up the category of ______ roles

interpersonal

managers who provide an inspirational vision that energizes employees are _____, and when they identify and select proper goals and actions, managers are _____

leading ; planning

where do companies tend to outsource tasks they previously performed in-house ?

low cost countries

if a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is

low efficiency and low effectiveness

who supervises first line managers ?

middle managers

crises caused by tsunamis, earthquakes, or hurricanes are results of _____ causes

natural

self managed teams are made up of groups of employees who assume collective responsibility for ______ their own work activities

organizing, controlling and supervising

the measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is knows as organizational

performance

the essential or universal tasks of management include

planning/organizing/leading/controlling

the four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and

quality

restructuring in organizations often leads to _____ in jobs of managers and non-managerial employees

reduction

even if you are not yet a manager, studying management can help you

resolve conflicts with coworkers lead coworkers

assets such as people, machinery, raw materials, and computers are examples of organizational

resources

the middle manager is responsible for organizing all

resources

often _________ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs

restructuring

a _______ assumes collective responsibility for organizing, controlling and supervising their own work activities

self managed team

what are considered to be resources that employees offer and organizations look for ?

skills and know how

to help managers perform their planning tasks, they develop _____ to help guide their organization to high performance

strategies

simone, kevin, and manny are bank tellers at rock safe bank. annalea is the manager of the branch in which they work. as a manager within the organization, what other key managerial tasks is annalea responsbile for ?

supervising

a first line manager is often called a

supervisor

managers who have excellent ______ skills have job specific knowledge and know the techniques to perform their jobs

technical

managers who values their diverse employees

tend to have better performance

with self managed teams, managers can utilize IT to

to monitor team activities to allocate resources efficiently

what is the purpose of a middle level manager in a self managed team ?

to monitor the team's progress and provide better resource allocation decisions

why should individuals study management ?

to more effectively use resources most individuals encounter managers

primary purpose of a manager

to supervise and achieve organizational goals

which level of management has cross departmental responsibility ?

top

which management level devotes most of their time to planning and organizing the tasks crucial to determining an organization's long term performance ?

top

a group composed of the CEO, COO, and the VP

top management team

what type of management refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper ?

turnaround

when a competitor has introduced a new product or a technology that has made an organization's product unattractive or obsolete, the company may experience a crisis that leads them to utilize _____ as a new approach to reduce costs, reduce the number of products sold, or _____

turnaround management ; change how products are made and distributed

what is the best explanation of empowerment ?

when a manager gives her/his employees the authority to take responsibility for their own work

what is a compelling reason to study management ?

you will learn from others and equip yourself to help a future employer succeed