MGMT LS 1
what are positive outcomes of using self managed teams
accomplishing tasks more quickly and efficiently better utilization of the workforce
what is an outcome of leadership ?
an organizational structure that helps management achieve its organizational goals a highly motivated and committed workforce
describe advantages of a self managed team. it can
assume more tasks than a non self managed team assume more responsibilities than a non self managed team complete a task more quickly than a non self managed team
what represents challenges facing managers in today's business world ?
building a competitive advantage maintaining ethical standards managing a diverse workforce utilizing new information systems and technologies practicing global crises management
innovation is generally provided
by small groups or teams
what are essential characteristics of global organization ?
compete in more than one country operate in more than one country
the specific set of departmental skills, knowledge, and experiences that allows one organization to outperform its competitors is known as a core
competency
a company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a
competitive advantage
top managers require the best _____ skills because their primary responsibilities are planning and organizing
conceptual
identifying new opportunities and determining the best direction for the company's future requires managers to use ______ skills. when managers motivate employees to work hard to achieve goals, they are demonstrating _____ skills
conceptual ; human
experience and education has been found to help managers develop three types of skills, including
conceptual, human, technical
when managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of
controlling
it is the manager's responsibility to take _____ action to improve an organization's performance if it is not accomplishing its desired outcomes
corrective
top managers are responsible for the ultimate responsibilities within an organization, which include
cross departmental responsibility, establishment of organizational goals, and how departments should interact
one of three steps involved in planning
deciding on the goals to be achieved
according to mintzberg's typology of managerial roles, entrepreneur, negotiator, resource allocator, and disturbance handler make up the category of ______ roles
decisional
when management organizes employees who perform the same kinds of job specific tasks, this places people in
departments
what is a measure of an organization goal and the degree to which an organization achieves the goal ?
effectiveness
increases in organization performance are directly related to increases in organizational
effectiveness and efficiency
a measure of how well or how productively resources are used to achieve a goal is
efficiency
not only is management responsible for ensuring that the organizational goals are met. they are also responsible for making sure that the operations are running effectively and
efficiently
major challenges for managers to ensure that they treat their employees fairly and equitably includes recognizing
ethical needs and legal requirements
many different countries try to protect their own economic and political interests, which tends to increase
geopolitical tensions
what types of organizations operate and compete in more than one country ?
global
the responsibilities and tasks of managers have changed substantially in recent years due to
global competition and IT
when there are three levels of management in which each level reports to the next highest level
hierarchy
organizational structures are structure to help determine
how to use resources to create goods/services
what are the two main categories of global crises or disasters facing managers ?
human/natural causes
what are pressures exerted by shareholders on top management ?
improve profits raise dividends boost stock prices
IT benefits
increased innovation increases global coordination improved the pace of innovation
what are ways in which IT helps improve performance in self managed work teams ?
increases the availability of information provides real time performance information allows organizations to utilize their workforce better
IT is being used to empower self managed teams by expanding employees' job knowledge and
increasing employees' job responsibilities
which of the following are examples of human created crises ?
industrial pollution , deforestation , terrorism , poor attention to workplace safety
henry mintzberg identified ten kinds of specific roles, which he grouped into three categories : decisional, interpersonal, and
informational
the process of creating new or improved goods or services or finding better ways to produce or provide them is knows as
innovation
according to mintzberg's managerial roles, figurehead, leader, and liaison make up the category of ______ roles
interpersonal
managers who provide an inspirational vision that energizes employees are _____, and when they identify and select proper goals and actions, managers are _____
leading ; planning
where do companies tend to outsource tasks they previously performed in-house ?
low cost countries
if a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is
low efficiency and low effectiveness
who supervises first line managers ?
middle managers
crises caused by tsunamis, earthquakes, or hurricanes are results of _____ causes
natural
self managed teams are made up of groups of employees who assume collective responsibility for ______ their own work activities
organizing, controlling and supervising
the measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is knows as organizational
performance
the essential or universal tasks of management include
planning/organizing/leading/controlling
the four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and
quality
restructuring in organizations often leads to _____ in jobs of managers and non-managerial employees
reduction
even if you are not yet a manager, studying management can help you
resolve conflicts with coworkers lead coworkers
assets such as people, machinery, raw materials, and computers are examples of organizational
resources
the middle manager is responsible for organizing all
resources
often _________ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs
restructuring
a _______ assumes collective responsibility for organizing, controlling and supervising their own work activities
self managed team
what are considered to be resources that employees offer and organizations look for ?
skills and know how
to help managers perform their planning tasks, they develop _____ to help guide their organization to high performance
strategies
simone, kevin, and manny are bank tellers at rock safe bank. annalea is the manager of the branch in which they work. as a manager within the organization, what other key managerial tasks is annalea responsbile for ?
supervising
a first line manager is often called a
supervisor
managers who have excellent ______ skills have job specific knowledge and know the techniques to perform their jobs
technical
managers who values their diverse employees
tend to have better performance
with self managed teams, managers can utilize IT to
to monitor team activities to allocate resources efficiently
what is the purpose of a middle level manager in a self managed team ?
to monitor the team's progress and provide better resource allocation decisions
why should individuals study management ?
to more effectively use resources most individuals encounter managers
primary purpose of a manager
to supervise and achieve organizational goals
which level of management has cross departmental responsibility ?
top
which management level devotes most of their time to planning and organizing the tasks crucial to determining an organization's long term performance ?
top
a group composed of the CEO, COO, and the VP
top management team
what type of management refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper ?
turnaround
when a competitor has introduced a new product or a technology that has made an organization's product unattractive or obsolete, the company may experience a crisis that leads them to utilize _____ as a new approach to reduce costs, reduce the number of products sold, or _____
turnaround management ; change how products are made and distributed
what is the best explanation of empowerment ?
when a manager gives her/his employees the authority to take responsibility for their own work
what is a compelling reason to study management ?
you will learn from others and equip yourself to help a future employer succeed
