MGMT MCQ4

_____ help you ignore extraneous matters in favor of focusing on what's important, which is realizing the goals on time and on budget. A. Deadlines B. Relationships C. Changes D. Networks E. Options

A. Deadlines

Which of the following comes LAST when an organization makes a plan? A. operational planning B. mission statement C. strategic planning D. tactical planning E. vision statement

A. operational planning

One type of standing plan, the __________, outlines the general response to a designated problem or situation. A. policy B. project C. rule D. procedure E. program

A. policy

After setting goals, managers should next A. prepare an action plan for accomplishing the goals. B. propose changes to the goals of same-level managers to bring all into alignment. C. supervise subordinates closely. D. report failure to meet goals to superiors. E. begin the planning process anew

A. prepare an action plan for accomplishing the goals.

A single-use plan encompassing a range of projects or activities is a(n) A. program. B. strategy. C. series. D. agenda. E. mission.

A. program.

Avon, the world's leading direct seller of beauty products, has a(n) ________ statement, which is "to be the company that best understands and satisfies the product, service, and self-fulfillment needs of women globally." A. vision B. intention C. goal D. mission E. rationale

A. vision

Jordan, a sales manager, met with his staff to discuss that they were only a third of the way to their sales goal, but halfway through the sales period. He was looking for suggestions to improve second-half performance. Which part of the planning/control cycle is Jordan doing? A. Benchmarking against competitors. B. Controlling the direction. C. Making the plan. D. Carrying out the plan. E. Updating the plan.

B. Controlling the direction.

________ goals are set by and for middle managers and focus on the actions needed to achieve ________ goals. A. Strategic; operational B. Tactical; strategic C. Strategic; tactical D. Tactical; operational E. Operational; tactical

B. Tactical; strategic

The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is A. unlikely to align with higher level goals. B. not measurable. C. too simplistic. D. not results oriented. E. unlikely to result in improvement to customer service.

B. not measurable.

Portia is meeting with her subordinates to determine which workers from her department need training in order to handle production increases expected during the next nine months. Portia is involved in A. vision development. B. operational planning. C. controlling. D. tactical planning. E. developing an MBO.

B. operational planning.

The constant feedback loop of the ______ is designed to ensure plans stay headed in the right direction. A. means-end chain B. planning/control cycle C. control system D. project management method E. project planning

B. planning/control cycle

Management instituted a new ______ in Yichao's workplace that "employees who are more than 15 minutes late to work without calling a supervisor will be given a written warning." A. policy B. rule C. procedure D. project E. program

B. rule

A SMART goal is one that is A. specific, maintainable, affordable, realistic, and timely. B. specific, measurable, attainable, results-oriented, and has target dates. C. specific, maintainable, achievement-oriented, in real time, and timely. D. specific, measurable, affordable, realistic, and has target dates. E. specific, maintainable, aligned with other goals, realistic, and timely.

B. specific, measurable, attainable, results-oriented, and has target dates.

Because of the frequency with which world competition and information technology alter marketplace conditions, a company's ________ may have to be done closer to every 1 or 2 years than every 5. A. management planning B. strategic planning C. tactical planning D. operational planning E. implementation planning

B. strategic planning

Alita is participating with other division heads in a discussion about new international competition for the firm and what the organization's goals should be for the next three years. She is participating in A. tactical planning. B. strategic planning. C. operational planning. D. controlling. E. writing a mission statement.

B. strategic planning.

Kristi has been struggling with her weight, and one of her coworkers suggested that she make a SMART goal for herself. Which of the following is the best example of a SMART goal for Kristi? A. I want to lose a lot of weight. B. I want to look better in a swimsuit. C. I want to lose 20 pounds over the course of one calendar year. D. I want to start losing weight soon. E. I want to lose 30% of my body mass by next month.

C. I want to lose 20 pounds over the course of one calendar year.

Which level of management is most often engaged in tactical planning? A. Working-level employees B. First-line managers C. Middle managers D. Top managers E. Consultants

C. Middle managers

In terms of difficulty, the best goals are A. just beyond what is achievable, to maximize motivation. B. easy to attain, so failure will not hurt morale. C. challenging but realistic. D. impossible to really reach, because they are meant only to be idealistic and inspirational. E. easy or hard, since both work equally well.

C. challenging but realistic.

NASA's Curiosity Rover, employed to investigate a large crater on Mars, is an example of a A. policy. B. rule. C. project. D. procedure. E. program.

C. project.

At which level of planning must managers be paying attention to the environment outside the organization, be future oriented, and deal with uncertain and competitive conditions? A. tactical B. organizational C. strategic D. front-line E. operational

C. strategic

What is the time frame of an operational plan? A. 2-10 years B. 1-5 years C. 6-24 months D. 1-52 weeks E. 1-90 days

D. 1-52 weeks

Improving future plans is part of which step in the planning/control cycle? A. Making the plan. B. Carrying out the plan. C. Benchmarking against competitors. D. Controlling the direction. E. Updating the plan.

D. Controlling the direction.

Which of the following is associated with operational planning? A. Determining the overall direction of the organization. B. Examining the environment outside of the organization. C. Implementing policies and plans of top management. D. Directing daily tasks of nonmanagerial personnel. E. Making decisions under highly uncertain conditions.

D. Directing daily tasks of nonmanagerial personnel.

Which of the following is the correct order of planning steps within an organization? A. Strategic planning, mission statement & vision statement, operational planning, tactical planning B. Strategic planning, mission statement & vision statement, tactical planning, operational planning C. Strategic planning, operational planning, mission statement & vision statement, tactical planning D. Mission statement & vision statement, strategic planning, tactical planning, operational planning E. Mission statement & vision statement, strategic planning, operational planning, tactical planning

D. Mission statement & vision statement, strategic planning, tactical planning, operational planning

Apple has a plan to generate buzz for its new products by maintaining secrecy about them. Apple has learned that strong measures are required to protect such mysteries, so it has enhanced its security and even fired and sued employees for leaking news about the products. These efforts would be considered which part of the planning/control cycle? A. Making the plan. B. Carrying out the plan. C. Comparing results. D. Taking corrective action. E. Benchmarking competitors.

D. Taking corrective action.

Hilton Hotel's statement expressing its purpose as "to fill the earth with the light and warmth of hospitality" is a(n) A. vision statement. B. intention statement. C. goal statement. D. mission statement. E. rationale statement.

D. mission statement.

Dayton Construction has a ________ for processing invoices, which includes coding them by job number and construction phase, and matching them with the correct purchase order. A. program. B. policy. C. rule. D. procedure. E. project.

D. procedure.

When White Castle specifies exactly how to dress a hamburger, including the order of the condiments, this is called a A. program. B. policy. C. rule. D. procedure. E. project.

D. procedure.

Megan met with her supervisor for a formal review of her job performance over the past year. Though Megan had agreed to complete five training modules during the course of the year, she only did two. At this stage, which part of the planning/control cycle would be applicable to her manager going forward? A. Carry out the plan. B. Improve feedback. C. Correct deviations in the plan. D. Benchmark against other employees. E. Improve future plans.

E. Improve future plans.

Which of the following is a benefit of planning? A. Planning allows you to spend little time preparing for the future. B. Planning allows you to make all decisions without consulting superiors. C. Planning helps you compare your results to your competitors'. D. Planning helps the company to be spontaneous. E. Planning helps you cope with uncertainty.

E. Planning helps you cope with uncertainty.

McKesson Corp., a U.S. pharmaceutical distributor, has a(n) ________ statement, which is "to provide comprehensive pharmacy solutions that improve productivity, profitability and result in superior patient care and satisfaction." A. purpose B. vision C. intention D. goal E. mission

E. mission

The statement which expresses the purpose of an organization is called a(n) A. goal statement. B. rationale statement. C. vision statement. D. intention statement. E. mission statement.

E. mission statement.

Cimarron Saddlery expects to improve profitability of the organization by 15% over the next three years. This is an example of a(n) A. supervision objective. B. operational goal. C. tactical goal. D. maintenance objective. E. strategic goal.

E. strategic goal.

Managers at Cimarron Saddlery expect to meet profitability goals for the company by cutting costs through a 70% increase in global sourcing of leather and other materials over the next two years. This is an example of a(n) A. supervision objective. B. operational goal. C. tactical goal. D. maintenance objective. E. strategic goal.

E. strategic goal.

There are three levels of planning. Their order, from first to last, is A. operational, tactical, and strategic. B. strategic, operational, and tactical. C. tactical, operational, and strategic. D. tactical, strategic, and operational. E. strategic, tactical, and operational.

E. strategic, tactical, and operational.

Executive management has recently decided to acquire a small company with a complementary product line, so Craig, a marketing manager, is meeting with other managers to discuss how to implement policies to support the acquisition over the next year. He is participating in A. mission development. B. strategic planning. C. controlling. D. operational planning. E. tactical planning.

E. tactical planning.

Which of the following is one of the challenges of planning? A. Assigning the right people to tasks. B. Determining the correct budget. C. Measuring results with accuracy. D. Finding the time to plan. E. Motivating employees.

Finding the time to plan

During which managerial function do you make a blueprint for action that describes what you need to do to realize your goals? A. Organizing B. Leading C. Controlling D. Defining E. Planning

Planning

Which of the following is one of the organizational responses organizations make when confronted with uncertainty, as identified by Miles and Snow? A. Aggressor B. Investigator C. Reactor D. Planner E. Leader

Reactor

If you do not have all of the information for a complete plan, you should A. make decisions based on what you have, since perfect information is rare. B. wait until you can get that information to take action you know will be appropriate. C. implement two or more courses of action simultaneously. D. shrink the plan to limit its scope to only areas where you have good information. E. disregard the plan and go with your intuition.

make decisions based on what you have, since perfect information is rare

Planning is defined as A. formulating a method to allocate resources effectively. B. motivating employees. C. coping with obstacles to past performance. D. setting goals and deciding how to achieve them. E. implementing strategic goals.

setting goals and deciding how to achieve them.

A career that is upwardly mobile, with a number of jobs that are fundamentally different yet still build on one another is known as a(n) ______ career. A. steady-state B. portfolio C. spiral D. inclining E. linear

spiral

If you are happiest being a "hands-on" professional rather than becoming a manager, you may prefer a(n) ______ career. A. steady-state B. portfolio C. spiral D. inclining E. linear

steady-state